PERFORMANCE WORK STATEMENT_Draft.pdf

PERFORMANCE WORK STATEMENT (PWS)

1. Title - Pentagon Force Protection Agency (PFPA), Digitized Storefront

2. Background - The Pentagon Force Protection Agency (PFPA) is responsible for law enforcement, security, and emergency response operations at the Pentagon Reservation and DoD-occupied facilities in the National Capital Region. The current uniform issuance process is manual, inconsistent, and lacks real-time oversight. PFPA seeks to modernize the procurement and lifecycle tracking of uniforms and gear through a single-source vendor platform to enhance efficiency and compliance.

3. Objectives - Provide PPD Law Enforcement personnel with essential personal protective uniform equipment, which will provide safety and durability while performing day-to-day operations and specialized missions. The goal is to establish requirements via fully automated, integrated, and scalable uniform/duty gear procurement, fitting, and distribution system in support of the Pentagon Force

Protection Agency (PFPA). The vendor shall provide services, equipment, software access, and logistics support to manage uniform lifecycle processes via the Galls eQuip system, including real-time ordering, inventory visibility, mobile compatibility, and compliance with applicable DoD policies and standards.

4. Scope - The contractor shall deliver a secure, real time, web-based procurement solution tailored to PFPA’s law enforcement and security mission. This includes managing uniform allotments, tracking gear issuance. Monitoring replacement cycles and maintaining inventory accountability across PFPA divisions. The solution shall include storefront access, nationwide fitting, reporting capabilities, warehouse integration and kitting option for uniform deployment and sustainment.

5. Specific Tasks

5.1 Digital platform / Technical Support and Training:

5.1.2 Provide access to a secure, mobile-compatible, real-time e-commerce platform customized for

PFPA operations.

5.1.3 Configure the site with role-based access, contract pricing, product restrictions by rank/division, and allotment programs.

5.1.4 Ensure system is accessible 24/7 with 99.999% uptime and robust cybersecurity (PCI DSS and

256-bit SSL encryption).

5.1.5 Maintain integration with the digital platform to ensure real-time inventory availability and prevent backorders.

5.1.6 Ensure reporting outputs are exportable (Excel) and filterable by unit, division, item type, and timeframe.

5.1.7 Assign an Onboarding Program Specialist for PFPA to oversee site buildout and administrator training.

5.1.8 Deliver training materials, including PFPA-specific e-commerce training videos and user guides.

5.1.9 Provide ongoing support for issue resolution, product updates, and system enhancements.

5.2 Logistics and Warehousing

5.2.1 Utilize a centralized warehouse (minimum 350,000 sq. ft.) for inventory prepositioning, packaging, and order fulfillment.

5.3 Uniform and Equipment Issuance

5.3.1 Offer standard and customized kits for “New Hire,” “Platoon,” or “Division” level issuance.

5.3.2 Provide options for duty gear, ballistic vests, cold weather gear, and specialty uniforms.

5.3.3 Allow for prepackaging and labeling of kits for immediate deployment.

5.3.4 Support alterations such as hemming, patches, and name tape application.

5.3.5 The Contractor shall provide return credit, or even exchange, for contractor errors on sizing, color, quantities, and styles of uniform and gloves.

5.3.6 Provide surge capability to fulfill urgent and bulk orders with accurate packaging and tracking.

5.3.7 Retail and Fitting Support

5.3.8 Provide access to retail locations nationwide for in-person sizing, fittings, and product pickup within 10 miles of the Pentagon Reservation: 9000 Defense Pentagon, Washington, DC 20301.

5.3.9 Support in-house or mobile fitting solutions as required by PFPA.

6 Security - N/A

This work is unclassified.

Contractors are required to report to PFPA any derogatory information that may justify an unfavorable administrative action in a personnel security or building access determination. Derogatory information includes, but is not limited to, criminal conduct, illegal drug involvement, or psychological conditions that impair judgment, reliability or trustworthiness. Derogatory information must be provided to the

COR and Contracting Officer as promptly as possible, but in no event later than three (3) business days after the contractor becomes aware of the information.

PFPA reserves the right and prerogative to deny and/or restrict facility and information access of any

Contractor employee determined by PFPA at any time during performance to be unsuitable for access and/or present a risk of compromising sensitive Government information to which they would have access under this contract.

7 Place of Performance - Place of Performance will be at the contractor’s facility. The contractor will ship all uniform and duty gear to the PFPA warehouse in Springfield, VA.

Contractor shall prepare all deliverables and other contract documentation utilizing contractor resources.

To the extent possible, the contractor shall use best efforts to provide the same level of support as stated in the PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the contractor may request an equitable adjustment.

8 Ordering Period – Five Years Ordering Period

9 Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI):

9.3 The government will not provide any GFE

9.4 The government will not provide vehicles.

9.5 The government will provide direction and guidance on all services.

9.6 The government will provide building access badges as needed.

9.7 The government will provide advanced notice and projections.

9.8 The government will notify the contractor for any emergency, special event or other planning requirement.

10 Other Pertinent Information or Special Considerations – N/A

11 Section 508 Accessibility Standards - The following Section 508 Accessibility Standard(s)

(Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section

508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology (E&IT) products are proposed.

Technical Standards

➢ 1194.21 - Software Applications and Operating Systems

➢ 1194.22 - Web Based Intranet and Internet Information and Applications 1194.23 -

Telecommunications Products

➢ 1194.24 - Video and Multimedia Products 1194.25 - Self-Contained, Closed Products

➢ 1194.26 - Desktop and Portable Computers

➢ 1194.41 - Information, Documentation and Support

Functional Performance Criteria

➢ 1194.31 - Functional Performance Criteria

Performance Standards

Performance Standard Acceptable Quality Level

(AQL)

Method Of Surveillance

Section 5.1 - 5.1 Digital platform

Performance occurs with no required re-performance or rework at least 80% of the time.

Problems that occur are minor and are resolved in a satisfactory manner.

Routine inspection of deliverable products and services.

Section 5.2 Logistics and

Warehousing

Materials contain required information and are delivered on time at least 90% of the time.

Revisions that occur are minor and are resolved in a satisfactory manner.

Routine inspection of the materials.

Delivery Schedule

Deliverable Frequency # of Copies Medium/Format Submit To

Plan Draft - 15

Final – 30

Two copies Word or Excel Two Copies to

COR; Letter Only to KO

Documentation of returned uniform/duty gear due to im- proper fit/sizing

Monthly, on 5th workday

Word or Excel COR

Software 90 days after award

Standard

Distribution*

Contractor-

Determined

Format

COR

*Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer;

1 copy of the transmittal letter with the deliverable to the Primary COR.