Performance Work Statement.pdf

PDF 827 KB Posted May 1, 2026

Attached to: Lenel Security System Maintenance
Solicitation number: N0006026RCXXXX
Issued by: Department of the Navy Naval Supply Systems Command

About this file

Written by GovTribe AI · May 1, 2026

This is a Performance Work Statement (PWS) for Lenel Security System Maintenance in support of U.S. Fleet Forces Command (USFF) at Naval Support Activity Norfolk, Virginia.

USFF requires comprehensive maintenance services for Electronic Security Systems (ESS) across 11 buildings (NH-2, 3, 4, 20, 36, 38, 39, 45, 46, 95, and 140) located at 1562 Mitscher Avenue, Norfolk, Virginia 23511. The contractor must provide one full-time on-site technician and one on-site support FTE for badging operations and LENEL technical support from 0730-1600 hours, Monday through Friday. The system encompasses approximately 26 cameras, 60 arm/disarm keypads, and 200 card readers requiring both preventative and corrective maintenance. The contract includes a 12-month base period beginning September 2026 with five optional 12-month extensions through September 2031, plus a 30-day transition and ramp-up period following award. The contractor must establish a service request response system with response times as follows: 30 minutes by phone to initiate corrective action, 2 hours on-site for SCIF facilities and critical services, and 4 hours on-site for routine maintenance requests. All maintenance personnel must be Lenel Certified Experts with minimum three years of LENEL experience and five years of Electronic Security Systems experience. Contractor employees require SECRET security clearance eligibility. The contractor must furnish all labor, supervision, materials, tools, parts, and equipment; maintain on-site replacement parts inventory; provide monthly progress reports and weekly POA&M updates; and deliver comprehensive documentation including systems manuals and as-installed drawings upon completion of any major work. Performance standards require >95% compliance with response times and >95% compliance with preventative maintenance schedules.

View the file

Other files

File	Type	Posted
RFI.pdf	PDF	May 1, 2026

On GovTribe

Work with this file

Download the original file
Contacts named in this file
Similar government files
Ask GovTribe AI about this file

Try for free Login

Text version

The file's text, extracted by GovTribe without its formatting.

PERFORMANCE WORK STATEMENT

IN SUPPORT OF USFF

FOR

LENEL SECURITY SYSTEM MAINTENANCE

1.1. Background

1.1.1. U. S. Fleet Forces Command (USFF) has a need for security maintenance services designed to meet corrective and preventative maintenance needs at several buildings located on the Naval Support Activity (NSA), Norfolk at 1562 Mitscher Avenue Norfolk, Virginia buildings NH- 2, 3, 4, 20, 36, 38, 39, 45, 46, 95, and 140. The Government requires services that will offer a superior level of support through a team of responsive, highly skilled professionals.

1.1.2. The service maintenance requirement includes a provision for one (1) on-site full-time technician to provide maintenance to USFF Electronic Security Systems (ESS) throughout the NSA and NSN. The Contractor will also be responsible for implementing and managing a service request response system for ESS maintenance requests. The maintenance personnel employed by the Contractor shall be trained and a Lenel Certified Expert in the use and operation of all ESS equipment located within the facility prior to conducting any work at this building. Contractor will also provide one (1) onsite support FTE to assist with the issuing of badges and the maintaining of the records required to allow authorized access to cleared personnel assigned and/or visiting USFFC. The badging system operator will also provide LENEL technical support for 1230 to 1600. The mission of this system is to provide an integrated physical security and base defense mechanism for USFF ESS equipment located within the facility prior to conducting any work at this building.

1.1.3. IAW Intelligence Community Directive 705, DoDM 5200.01 and OPNAVINST 5530.14E, specify facility access requirements. On-site support personnel require Secret clearance eligibility in DISS and access.

1.2. Scope

1.2.1. The objective of this Performance Work Statement (PWS) is to obtain support to perform the maintenance of all USFF owned ESS on NSA and NSN. The contractor’s requirement will be to perform both the preventative maintenance effort as well as the corrective maintenance effort including a service request response system.

1.2.2. The USFF security maintenance contract requires a comprehensive plan detailing all corrective and preventative maintenance to the security systems of the facility. USFF has approximately twenty (26) cameras, (60) Arm/Disarm Keypads and approximately 200 card readers.

1.2.3. The Contractor shall provide all management, supervision, manpower, labor services, parts, supplies, tools, test equipment, lifts, ladders, packaging and shipment of items necessary to perform overall maintenance of the security equipment at USFF. The contractor shall plan, schedule, coordinate and ensure effective performance of all maintenance services and emergency response.

1.3. Period of Performance

1.3.1. The contract period of performance shall consist of a base period of twelve (12) months from the date of the award with five (5), twelve (12) month option periods.

1.3.2. Upon award of the contract a transition schedule of 30 days shall be granted for ramp up.

1.3.3. The contract kick-off meeting shall be held within five (5) days after contract award.

1.3.4. The contract period of performance shall begin September 2026 and end in September 2031.

1.4. Place of Performance

1.4.1. 1562 Mitscher Ave, Norfolk, Virginia 23511.

1.4.2. Buildings; NH- 2, 3, 4, 20, 36, 38, 39, 45, 46, 95, and 140 located on the Naval Support Activity

(NSA)

1.5. Contractor Management Organization

1.5.1. The Contractor shall provide direct support to the USFF Security Manager/COR/assigned Government POC in the development, implementation and maintenance of program/project plans, reports, briefings, tools, and other documentation required informing USFF Security Manager of the status and progress security maintenance requirements. The Contractor shall develop and maintain the Plan of Action & Milestones (POA&M) for maintenance, repair and replacement and all associated detailed Project Plans.

1.5.2. The Contractor provided support consist of one (1) on-site technician to USFF for all maintenance during work hours, 0730 to 1600, and after hour emergencies and one (1) LENEL System operator and General Clerk for the hours of 0730 to 1600 during the work week to assist with the various badging processes, maintaining of the records required to authorize access to cleared personnel assigned or visiting USFFC.

1.5.3. The Project Manager must update the POA&M status weekly and present the document to the COR by close of business (COB) Friday. In the event Friday is a holiday, the deadline shall be extended to COB the following Monday.

1.5.4. The day-to-day supervision and direct control over the work performed by Contractor personnel will be the sole responsibility of the Contractor. The Contractor shall work independently and keep the Security Manager/COR/assigned Government POC informed of all maintenance and repair actions. Maintenance work will be inspected for compliance with policy, overall objectives and effectiveness in achieving results by the Security Manager/COR/assigned Government POC.

1.6. Equipment List and Spares Inventory

1.6.1. Please refer to the PWS attachments identified below for details regarding existing equipment and spares inventory:

1.6.1.1. USFF Device Count

1.6.1.2. Spare Part Inventory

1.7. Maintenance Support

1.7.1. U.S. Fleet Forces Command (USFF) LENEL Enterprise Intrusion Detection and Access Control Systems – Lenel Value Added Reseller (VAR) which includes: three (3) Lenel Clients, and one

(1) Lenel client badge station. USFF inventory attached as separate document.

1.8. Performance Standards

1.8.1. Contractor shall follow the best practice standards in repair response time as listed below. The periods listed below outline the expectation for which a critical component must be responded to for replacement or repair after a report of issue.

1.8.1.1. Level 1 Facility- Onsite support in two (2) hours or less for Sensitive Compartment

1.8.1.2. Information Facilities (SCIFs) and any other location the customer deems necessary.

1.8.1.3. Level 2 Facility- Onsite support shall occur in 4 hours or less from the time the request is received.

1.8.1.4. Level 3 Facility - Routine maintenance with onsite support in 24 hours or less from the time the request is received.

1.9. Government Furnished Equipment/ Information

1.9.1. The Government shall provide an inventory listing for USFF spare parts along with the Point of Contact (POC) to support the inventory control segment of this PWS.

1.9.2. All drawings developed or copies of Government documents used by the Contractor under this effort shall be the property of the Federal Government and shall be provided to USFF upon request and at the end of the period of performance.

1.9.3. Service Request Response System

1.9.3.1. The contractor shall provide a matrix to USFF to include contractor organization and designated points of contact with associated phone numbers.

1.9.3.2. All information gathered by the contractor shall be the sole property of USFF and shall not be used, distributed in any manner without the written approval of the USFF Security Manager/COR/assigned Government POC.. If this information is provided to obtain other contracts or used as a solicitation for additional business the contractor shall be subject to any applicable penalties resulting from breach of contract including financial and criminal penalties as permitted by law.

1.10. Maintenance Requirements

1.10.1. The contractor shall respond within 30 minutes by phone to initiate a plan for corrective action to any maintenance service request.

1.10.2. On-site support shall occur in 2 hours or less from the time the request is received for Sensitive Compartmented Information Facility (SCIF) or customer determined critical service when telephone support is deemed insufficient or the customer believes is necessary.

1.10.3. On-site support shall occur in 4 hours or less from the time the request is received for customer routine service when telephone support is deemed insufficient or the customer believes it is necessary.

1.10.4. On-site support shall include troubleshooting, repair and/or replacement of security equipment as necessary.

1.10.5. The contractor will establish, schedule and perform specific daily, weekly and semi-annual preventative maintenance inspection activities.

1.10.6. Maintenance records and reports shall be provided to the USFF COR or the Government assigned in accordance with the POA&M.

1.10.7. The Contractor shall keep detailed comprehensive records of all maintenance and repair.

Records shall include all equipment that has been replaced and disposition and be submitted monthly to the COR or the Government assigned.

1.10.8. This information shall include serial numbers, existing or new location, and final disposition. The contractor shall also track all manufacturers’ warranties on new equipment replaced during the term of the contract.

1.11. Replacement Parts

1.11.1. The contractor will maintain an on-site inventory mix of appropriate replacement parts necessary for the security equipment.

1.11.2. When replacement of items is deemed necessary during the maintenance effort, the following interchangeability standard applies.

1.11.3. Like units, assemblies, subassemblies, replaceable parts and software shall be physically and functionally interchangeable as complete items, without modification. Individual items shall not be handpicked for fit or performance. Reliance shall not be placed on any unsuspected dimension, rating, characteristic, etc.

1.11.4. Parts used from spares shall be replaced with like units.

1.12. Monthly Progress Reports

1.12.1. The monthly report shall contain the following:

1.12.1.1. Description of work planned

1.12.1.2. Description of work accomplished

1.12.1.3. Analysis of the difference between planned and accomplished work

1.12.1.4. Work planned for the following month

1.11.1.5. Financial Status – The Contractor shall prepare individual trouble call and maintenance spreadsheets that shall be documented separately and reconciled to each monthly status report.

1.12.2. Open issues: The Contractor shall prepare a weekly status report for the COR or the

Government assigned. Generally, these reports should include accomplishments, any deviations from planned maintenance and repair, other issues, and planned maintenance and repair for the next period. Additionally, the COR may request impromptu meetings to discuss status or issues.

1.13. Applicable Standards and Federal Codes and Regulations: The Contractor shall abide by all applicable regulations in performing all tasks. In the event that the following laws, rules, and guidelines are updated, the contractor must follow the current laws, rules, and guidelines. The Contractor shall be held liable for adhering to the following regulations.

1.13.1.1. SECNAV M-5510.36

1.13.1.2. OPNAVINST 5530.14E

1.13.1.3. 32-CFR, part 117 NISPOM Rule

1.13.1.4. DoD 5220.32 Vol 1

1.13.1.5. DCID 6/9 /ICD-705

1.13.1.6. FIPS PUB 201-1

1.13.1.7. UFC 4-022-01

1.13.1.8. Related Manufacturers/Equipment Operation and Maintenance Manuals

1.13.1.9. American Disabilities Act (ADA)

1.13.1.10. American National Standards Institute (ANSI)

1.13.1.11. American Standard Testing Material (ASTM)

1.13.1.12. Code of Federal Regulations (CFR)

1.13.1.13. Environmental Protection Agency Regulations

1.13.1.14. Federal Acquisition Regulations (FAR)

1.13.1.15. National Electrical Manufacturers Association (NEMA) Publications

1.13.1.16. National Electric Code

1.13.1.17. National Fire Protection Association (NFPA)

1.13.1.18. Project Management Institute (PMI) Project Management Book of Knowledge

(PMBOK)

1.13.1.19. Standards of the National Board of Fire Underwriters for Electrical Wiring and

Apparatus

1.14. Labor and Materials

1.14.1. The maintenance work to be performed includes furnishing all labor, supervision and equipment for maintenance and installation specified under this PWS and any associated work necessary for its completion.

1.14.2. The Contractor shall furnish all incidental materials such as conduit, wire mold, wiring, mounting hardware, etc., necessary for maintenance of the equipment and system. Items procured on the ODC FFP NTE CLIN will require written approval from the Contracting Officer.

1.14.3. All materials and workmanship provided by the Contractor shall be in accordance with the best practice of the state-of-the-art security systems installation trade and shall meet all Underwriters Laboratories (UL) Standards for Safety including UL 681 and UL 611, National Fire Protection Association (NFPA) requirements, National Electrical Code (NEC), and applicable state and local codes.

1.15. Contractor General Responsibilities

1.15.1. The Contractor shall provide a listing of all contractor personnel proposed to work under the contract onsite during normal working hours at USFF.

1.15.2. The Contractor shall coordinate with designated USFF personnel and Electronic Security Technicians for new installations and maintenance of access control systems.

1.15.3. The Contractor shall perform repairs, installation and operational status of all identified equipment as defined in this contract.

1.15.4. The Contractor shall coordinate with designated USFF personnel on alarm reporting issues, to include proper reporting of security maintenance problems to contractor personnel.

1.15.5. It shall be the Contractor's responsibility to see that the equipment is installed to manufacturer's specifications and that the correct power is supplied to each different type of equipment. In the event that Government owned equipment is damaged by the Contractor's employees, the Government reserves the right to replace such equipment and deduct the appropriate amount from the contract cost.

1.15.6. It shall be the Contractor's responsibility to obtain all necessary equipment, manufacturer's specifications and drawings to manage the maintenance effort.

1.15.7. The Contractor shall follow the guidelines of drawings and manufacturer's specifications for all facets of the maintenance repair and replacement.

1.15.8. The Contractor shall advise the COR of any disagreements with any directorate, which cannot be resolved by the Contractor, within one (1) calendar day.

1.15.9. The Contractor shall advise the COR of potential delays in completion of any aspects of the repair, and provide recommendations on actions necessary for keeping the task on schedule.

1.15.10. The contractor shall provide a LENEL badging system operator for the hours of 0730 to 1230, Monday through Friday, except authorized Holidays.

1.15.11. The badging system operator will also provide LENEL technical support for 1230 to 1600, Monday through Friday, except authorized Holidays.

1.16. Installation Activities for Repair/Replacement Work

1.16.1. The Contractor shall verify all site conditions before starting any work under this contract. Any applicable problems shall be reported immediately to the Security Manager/ COR.

1.16.2. Installation work shall be carefully laid out in advance to prevent unnecessary damage to existing walls, ceilings, doors, doorframes, etc. Where cutting, channeling, chasing, or drilling is done in any part of the building during installation, these parts shall be repaired, refinished, repainted, and all debris cleaned up. Where existing equipment is to be removed, all holes, wall damage, etc. shall be repaired, refinished, repainted, and all debris cleaned up after removal. All repair work shall utilize materials to match the surface being repaired.

1.16.3. During progress of the work, the Contractor shall remove and dispose of the resultant dirt and debris on a continuing basis. The Contractor shall leave the premises in a clean condition satisfactory to the occupying agency.

1.16.4. All exposed conduit, surface raceways, fittings, supports, enclosures or other equipment that do not have finished surfaces shall be painted with two (2) coats of paint to match the wall or surface on which they are mounted. Where equipment has a factory finish and is marred or damaged during the installation, it shall be touched up or refinished so as to leave a smooth uniform finish at the time of final inspection.

1.16.5. The Contractor shall furnish and install proper cable connectors on wires for this installation as specified.

1.16.6. All paint used shall match the existing surface in type and color. Painting shall cover the specified equipment or repaired areas and be feathered out into surrounding surfaces to provide a uniform appearance with no spotted areas.

1.16.7. The term "wiring" shall mean the furnishing of all wire, conduit, miscellaneous material, and labor as required for the installation, mounting and connection of equipment.

1.16.8. All wiring and cables shall be installed in accordance with all local, state, and National Electric Codes. All wiring and cables shall be installed in a manner, and by such methods, that will ensure non-impairment of its physical properties and electrical characteristics. Routing of security system wire and cable shall be in a logical and orderly fashion with due consideration for the avoidance of physical and electrical interference with other installed wiring.

1.16.9. All wire shall run above the false ceiling and shall be run in an approved raceway to protect the wire from damage and tampering.

1.16.10. All wire shall be plenum cable and shall be secured up off the ceiling.

1.16.11. Unless specifically approved by the COR, all materials and equipment installed shall be new and shall be the products of manufacturers regularly engaged in the production of such equip-ment. In addition, they shall be the manufacturer’s latest field-proven standard designs available at the time of installation, except for such modifications from the manufacturer's standards as may be required to conform to these specifications. Where two or more units of the same class of equipment are required, such units shall be the standard products of a single manufacturer. Manufacturers shall be so established in the security systems equipment industry that prompt continuing service and delivery of replacement parts may be assured.

1.16.12. The Occupational Safety and Health Administration (OSHA) have ruled that certifying the safety of electrical products for industrial and commercial use must be done by a "Nationally Recognized Testing Laboratory" (NRTL). In addition to Underwriters Laboratories (UL) and Factory Mutual Research Corporation (FMRC), OSHA is in the process of approving other testing laboratories for safety testing. The label of, or listing by, any NRTL will be accepted as conforming to this requirement. In lieu of the label or listing, the Contractor may submit test reports, issued by testing agencies satisfactory to the CO, indicating that the materials, appliances, or devices conform to published standards of UL, the American National Standards Institute (ANSI), the National Electrical Manufacturers Association (NEMA), etc.

1.17. Inventory Recording

1.17.1. The Contractor shall verify and validate (V&V) inventory before starting any work under this contract.

1.17.2. All inventoried items necessary for replacement of existing items during maintenance shall be entered in a database that can be uploaded if deemed necessary by USFF into the current USFF official system of record. In the event that the system is updated/modified or replaced the information gathered must be compatible with the new system of record.

1.17.3. All information gathered in the V&V process shall be stored in either MS Excel, MS Access.

1.17.4. USFF reserves the right to request an inventory check of existing replacement items kept on site to ensure continuous operation of the security systems. As requested USFF shall require a random inventory of 15% of the items recorded.

1.17.5. In the event that the sample is not 100% correct, a recount of an additional 25% of the original inventory is then required.

1.18. System Manuals

1.18.1. If any ESS is redesigned and installed, the Contractor shall furnish to the Government all electronic files and three copies of a "Systems Manual" upon completion of the work. The "Systems Manual" shall contain all necessary information to enable untrained personnel to operate the system, to enable trained personnel to test and maintain the system, and to include all drawings, schematics, etc., of the system and equipment.

1.18.2. The Contractor shall furnish to the Government As- Installed Drawings of the ESS upon completion of the work. The Contractor shall modify the floor plan drawings furnished under this contract to indicate the As-Built conditions of the system as actually installed, including any modifications approved during the course of the contract. The drawings shall include a Detailed Wiring Diagram of the installed system.

1.18.3. The manuals shall be contained in individual covers with the required information divided into sections. The manuals shall be and arranged as follows:

1.18.3.1. The covers shall be labeled with the location of the system.

1.18.3.2. Section 1 - Shall be marked and should contain operating instructions for the system.

1.18.3.3. Section 2 - Shall be marked and should contain instructions on testing and maintaining the system.

1.18.3.4. Section 3 - Shall be marked and should contain As-Installed Drawings and detailed wiring diagrams of the installed systems. Systems Manuals, including drawings, shall be submitted to the Program Manager/ COR.

1.19. Testing ,Verification and Acceptance

1.19.1. Testing

1.19.1.1. The Contractor shall utilize Lenel Certified Expert (LCE) ESS technician to supervise, service or maintenance work to perform all adjustments of the systems equipment and perform all testing of electronic security systems and electronics equipment.

1.19.2. Verification

1.19.2.1. Progress inspections may be conducted by the Government during any phase of maintenance work. Any aspect of the work, the performance of the system, may be inspected.

1.19.2.2. The Contractor shall notify the COR or the Government assigned authority for when the maintenance work is complete and while the Contractor is still on-site. At the time of notification of work completion, the Contractor shall schedule a final inspection with the COR or the Government assigned authority for that facility.

1.19.2.3. The Contractor shall be required to be on-site during the final Government inspection.

During the final inspection, the Contractor shall demonstrate to the COR or other Government representative, complete performance of the total system as a whole as well as the performance. For repair effort inspection should just be the entire functionality of entire unit.

1.19.3. Acceptance

1.19.3.1. Acceptance of the repair by the Government will be given only after satisfactory completion of all work in accordance with the specifications, satisfactory demonstration of the performance of the total system. This refers both to installation of new security equipment as well as maintenance of existing systems. Any upgrades to the security systems shall be subject to the aforementioned Government acceptance requirements.

1.20. Warranty of Maintenance Work

1.20.1. All maintenance work performed by the Contractor under this contract shall be warranted by the Contractor for a period of one (1) year after final acceptance of all maintenance work. The Contractor shall be responsible for corrections due to work performed for the one (1) year period at no additional cost to the Government.

1.20.2. All Contractor furnished and installed materials and equipment under this contract shall be warranted by the Contractor for a period of one (1) year after final acceptance of maintenance.

Should any of the materials or equipment fail or malfunction under normal usage during the year, the Contractor shall be responsible for repairing or replacing the defective item at no additional cost to the Government. The Contractor shall not be liable for failures or malfunctions caused by acts of God or as a result of damages or malfunctions not occasioned by normal use.

1.21. Service Request Response System

1.21.1. The Contractor shall establish a service request response system to provide a central capture point for all incoming calls requesting assistance or service and maintenance of USFF ESS.

1.21.2. The Contractor shall be responsible for providing a response mechanism for all calls regardless of time of day, week, holiday recognition, infrastructure destruction, power outages or any other situation that prohibits communication within the facility.

1.22. Quarterly Reviews

1.22.1. Quarterly reviews shall be held at a Government site and may be combined with major program reviews.

1.22.2. The quarterly review will provide a status check of the contractor performance to date.

1.22.3. The COR and the Contractor PM shall mutually agree upon all meeting dates.

1.23. Personnel Qualifications

1.23.1 The vendor shall provide technicians with a minimum of three (3) years of LENEL experience, and one must possess the Lenel Certified Professional (LCP) and the other the Lenel Certified Expert (LCE) certification. Additionally, a minimum of (5) years of ESS experience is required.

1.24. Orientation of Personnel

1.24.1. USFF will provide, as needed, orientation of USFF policies and procedures deemed necessary by the COR. Subsequent to any USFF orientation, the Contractor is responsible for providing instructions to all team members to ensure that all personnel are aware of applicable Government regulations, policies, procedures, and forms appropriate for the completion of their respective work.

1.25. Standards of Conduct

1.25.1. The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to his employees as may be necessary. The Contractor is also responsible for ensuring that employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized. Each employee is expected to adhere to standards of behavior that reflect credit on his/herself, his/her employer, and the Federal Government.

1.26. Continued Eligibility

1.26.1. The Security Office must be notified of all terminations/ resignations of employees assigned to this contract, within five (5) days of the separation. The Contractor will return any expired USFF issued identification cards and building passes, of those terminated employees to the COR or the Government assigned. If an identification card or building pass is not available to be returned, a report must be submitted to the COR, referencing the pass or card number, name of individual to whom issued, the last known location and disposition of the pass or card.

1.26.2. The Contractor will report any adverse information coming to their attention concerning contract employees under the contract to USFF’s Security Office. Reports based on rumor or innuendo should not be made. The subsequent termination of employment of an employee does not obviate the requirement to submit this report. The report must include the employees’ name and social security number, along with the adverse information being reported.

1.26.3. If a prospective employee is found to be ineligible for access to Government facilities or information, the CO/COR will advise the Contractor that the employee must not continue to work or to be assigned to work under the contract.

1.27. Contractor Employees

1.27.1. Contractor employees shall hold and maintain a security clearance eligibility of SECRET or above to perform work at this site. Access to classified information is not need in the performance of their duties.

1.27.2. In the event there is a conflict in directions, instruction and requirements, the concerns shall be addressed by USFF Security Manager or representative, or the COR and the contracting company. In the event of an emergency, any USFF decision shall be enforced first and then within 24 hours be communicated with the contractor. In the event of a non-emergency situation, the concern shall be addressed and communicated within 24 hours and wait for a decision from the USFF Program Manager or representative, or the COR and the contracting company.

1.28. Non-personal Services Statement

1.28.1. All contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor.

1.28.2. Contractor management will ensure that employees properly comply with the performance work standards outlined in the SOW.

1.28.3. Contractor employees will perform their duties independent of, and without the supervision of any government official.

1.28.3.1. The tasks, duties, and responsibilities set forth in the SOW shall not be interpreted or implemented in any manner that results in the following:

1.28.3.1.1. In any contractor employee creating or modifying Federal policy;

1.28.3.1.2. Obligating the appropriated funds of the United States Government;

1.28.3.1.3. Overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in parts 7.5 and

37.1 of the Federal Acquisition Regulation (FAR).

1.29. Citizenship and Residency Requirements-

1.29.1. Non-U.S. citizens shall not be authorized to access or assist in the development, operation, management or maintenance on this contract.

1.30. Control Unclassified Information CUI

1.30.1. CUI provided under this contract shall be safeguarded as specified in DOD INSTRUCTION

5200.48 Controlled Unclassified Information (CUI) of which the unauthorized disclosure could adversely affect a person’s privacy or welfare, the conduct of Federal programs, or other programs or operations essential to the national or homeland security interest. Access to CUI is required IAW with tasking outlined in PWS only.

1.30.2. Work under this contract may involve access to sensitive information. Therefore, the Contractor shall not disclose, orally or in writing, any sensitive information to any person unless authorized in writing by the Contracting Officer. For those contractor employees authorized access to sensitive information, the contractor shall ensure that these persons receive training concerning the protection and disclosure of sensitive information both during and after contract performance.

1.30.3. The Contractor shall include the substance of this clause in all subcontracts at any tier where the subcontractor may have access to Government facilities, sensitive information, or resources.

1.31. Work Hours

1.31.1. Performance of work is expected between the core hours of 7:30 AM to 4:00 PM; Monday through Friday, excluding Government holidays. Duty hours may vary to accommodate government requirements.

1.31.2. Contractor must provide a contact to be on call 24/7 for emergency situations.

1.32. Deliverables and Delivery Schedule

1.32.1. All deliverable templates shall be pre-approved by the Government. All deliverables for USFF effort shall be delivered to the COR, Security Manager, and/or CO as outlined in the below table.

Contract Deliverables Performance Requirement Surveillance Method Frequency Acceptable Quality Level Monthly Progress Reports

(Paragraph 1.12in PWS) Inspection by COR Monthly 5th working day after the first of the month

100% of deliverables submitted timely and without rework required.

POA&M for maintenance repair, and replacement(Paragraph

1.15.1 in PWS)

Inspection by COR After Award-30 days

100% of deliverables submitted timely and without rework required.

Perform all General Clerk, Badging, Technician responsibilities. (Paragraph

1.15.10 in PWS)

Inspection by COR Each working day from 07:30 to 12:30

100% of deliverables submitted timely and without rework required.

Project Management Plan Updates (Paragraph 1.5.4 in PWS)

Inspection by COR Weekly, by COB Friday

100% of deliverables submitted timely and without rework required.

Government Furnished Equipment (Paragraph 1.9 in PWS)

Inspection by COR Within 10 days receipt Sec

100% of deliverables submitted timely and without rework required.

1.8

1.8 Performance Standards Surveillance Method Frequency Acceptable Quality Level

Level 1 Facility- Onsite support in two (2) hours or less for Sensitive Compartment (Paragraph

1.8.1.1 in PWS)