Performance Work Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

VersaTrek Blood Analyze Maintenance/Service

26 February 2026

General Information

1. GENERAL: This is a non-personnel services PWS to provide equipment maintenance for the VersaTREK 240

Blood Culture System. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the

Contractor who, in turn shall be responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform equipment maintenance for the VersaTREK 240 Blood Culture System as defined in this Performance Work

Statement except for those items specified as Government furnished property and services. The Contractor shall meet the standards in this PWS.

1.2 Background: The device is owned by 55 Medical Group the reagents are ordered separately. The device is used for the routine monitoring and diagnosis of bacterial sepsis in patients. It is a specialized piece of equipment requiring certified personnel to maintain and repair as needed. Equipment is located at the 55th Medical Group (2501

Capehart Rd, Bellevue, NE 68123).

1.3 Objectives: The Contractor shall provide scheduled maintenance/calibration inspection and unscheduled maintenance on the identified pieces of equipment. The Contractor shall provide service reports detailing all services rendered while onsite.

1.4 Scope: The Contractor shall perform all scheduled and unscheduled maintenance calls in accordance with

Original Equipment Manufacturer (OEM) standards and use only OEM parts.

1.4.1 Equipment to be Serviced:

Quantity Equipment Item Model# Serial# ID#

1 VersaTREK 240

Blood Culture

System

6240-06 1081X0504 14617

1 Computer system Nobilis 411 907425 N/A

1.4.2 Scheduled maintenance calls shall consist of OEM recommended preventative maintenance/calibration inspection intervals. Within one week, the Contractor shall submit a scheduled maintenance plan indicating what months the maintenance will be performed once the contract is awarded. The frequency of inspections shall be similar to what is available to non-military customers in OEM standard service agreements.

1.4.2.1 Scheduled maintenance inspections shall include the following:

1.4.2.1.1 Perform operational check of all systems and correct any deficiencies noted.

1.4.2.1.2 Verify that the system’s internal and external calibrations are within manufacturer’s specifications.

1.4.2.1.3 Clean and lubricate mechanical parts in accordance with applicable manufacturer’s service manual.

1.4.2.1.4 Perform an electrical check of all instruments and accessories and make electrical adjustments to ensure compliance with manufacturer’s specifications.

1.4.2.1.5 Replace excessively worn or defective parts. Excessively worn parts are those parts that if not replaced immediately may fail prior to the next scheduled visit.

1.4.2.1.6 Visually inspect exterior of all systems for damage and cleanliness and report any discrepancies to the

Biomedical Equipment Maintenance Department.

1.4.2.1.7 Make mechanical adjustments to ensure proper operation.

1.4.2.1.8 Consult with the equipment operator regarding equipment performance.

1.4.3 Unscheduled maintenance calls are those deemed necessary to repair malfunctioning or inoperable equipment.

These calls will be unlimited in number.

1.4.3.1 Unscheduled maintenance: The Contractor shall provide on-site repair support to correct all malfunctions that occur. All tools, test equipment, parts, and supplies necessary to return the equipment to original operating specifications shall be the responsibility of the Contractor. Test equipment shall have a current calibration traceable to National Bureau of Standards.

1.4.4 Replacement parts: The Contractor shall use only new OEM or factory refurbished replacement parts in the performance of this PWS. If required replacement parts are not immediately available to the Contractor while performing scheduled or unscheduled service calls, the Contractor shall notify the Biomedical Equipment

Technician (BMET) personnel and COR immediately. Contractor shall provide all replacement parts at no additional cost to the Government. The Contractor shall not remove any United States Air Force owned equipment from 55th

Medical Group for service at the Contractor’s establishment without the written consent of the BMET. Should it be necessary to remove the equipment from the service facility, the Contractor shall provide similar equipment at no additional cost to the Government.

1.4.5 Equipment Updates: The Contractor shall furnish and install all software updates and equipment modifications normally provided by the manufacturer. Updates and modifications shall be furnished at no additional cost under the contract and installed at the next scheduled preventative maintenance (PM) after the manufacturer makes them available.

1.4.6 Telephone Assistance: The Contractor shall provide telephone assistance 24 hours a day for equipment covered under this PWS Telephone assistance shall be toll free to the Government and shall be manned by a qualified repair technician. The equipment operator shall be able to call and receive assistance in correcting problems with equipment operation. If the problem is not corrected by telephone assistance, telephone trouble shooting time shall be included in on site response time.

1.4.7 Reporting Instructions: Before beginning and upon completion of any scheduled or unscheduled service call, the Contractor’s service representative shall sign in and out with a representative of the BMET, located in room

GG02A on the ground floor of the clinic. Access to the clinic during heightened security may be hampered. The

Contractor shall not hold the Government responsible for delays caused by security.

Period of Performance: The period of performance shall be for one (1) Base Year of 12 months, three (3) 12-month option years, and one (1) 6-month extension. The period of performance reads as follows:

Base Year

Option Year I

Option Year II

Option Year III

1.5 General Information

1.5.1 Quality Control: The Contractor shall maintain all systems in accordance with Department of Defense information systems and manufacturer specifications. Preventive maintenance shall be completed annually, as specified in the manufacturer service manuals, to maintain a 95% up time with no more than 2 valid customer complaints per quarter. Upon completion of service, the Contractor shall provide service reports, to include calibration results, to the BMETs.

1.5.1.1 Reliability: All equipment must maintain a monthly percentage uptime of 95%. This is based upon the total number of hours in the month.

1.5.1.1.1 Uptime is defined as time that the system is performing according to specifications.

1.5.1.1.2 Downtime is defined as the state where the system is deemed not available by the Medical Logistics Flight

Commander/Chief, or Non-Commissioned Officer in Charge Biomedical Equipment Maintenance due to breakdown, ongoing corrective maintenance, or failure to perform according to specifications. The period of downtime shall be from the time the Contractor is notified to when the equipment is presented to the BMET

Representative in full operating condition and ready to use. This shall include the waiting time for loan equipment, delivery and installation of replacement parts, and time elapsed after initial notification. Total downtime is the cumulative number of hours per month that the system is non-functional.

1.5.1.1.3 Scheduled routine PM shall not be considered downtime.

1.5.1.2. Documentation: At the completion of each scheduled or unscheduled service call, the Contractor shall provide the Biomedical Equipment Maintenance Department and COR with a legible service report. The COR will countersign the report. Failure to provide a service report shall result in a delay in payment until the Biomedical

Equipment Maintenance Department receives the service report. Service reports shall include:

1.5.1.2.1 Type of service: Scheduled or unscheduled.

1.5.1.2.2 A description of all services rendered during the visit.

1.5.1.2.3 A listing of any discrepancies that still exist with any item on the contract.

1.5.1.2.4 A complete list of parts, by part number, if replacement parts are used. The completed service report shall be supplied to the Biomedical Equipment Maintenance Department prior to the Contractor’s representative departing

55th Medical Group.

1.5.1.3 Safety: The Contractor and Contractor Representatives shall comply with Air Force safety standards at all times while on Government property. In accordance with AFOSH Standards 91-8/91-501, and Occupational Health and Safety Agency (OSHA) standards, safe working practices shall be followed. These include:

1.5.1.3.1 Wearing of seatbelts/shoulder harnesses at all times while driving on Offutt AFB.

1.5.1.3.2 Observe maximum speed limits, 25 MPH on Offutt AFB unless otherwise posted on Offutt AFB.

1.5.1.3.3 Contractor personnel shall remove watches, rings, and jewelry prior to servicing electrical circuits.

1.5.1.3.4 If a unit is left in a non-operational state, it shall be tagged DO NOT OPERATE. The tag shall also include the name of the Contractor and the representative placing the tag on the equipment. The Contractor shall comply with the Biomedical Equipment Maintenance Department’s current lock out/ tag out policy, located in their shop.

1.5.1.3.5 Comply with the no smoking policy within 55th Medical Group.

1.5.1.3.6 Report any problems with building utilities such as blown circuit breakers and defective/broken electrical receptacles to the Biomedical Equipment Maintenance Department.

1.5.1.3.7 Comply with all 55th Medical Group Fire Regulations.

1.5.1.4 Response time: Scheduled maintenance shall be coordinated with BMET and COR at least three working days in advance. Phone 402-294-7440.

1.5.1.4.1 For unscheduled maintenance, the Contractor’s representative shall arrive no later than 2 workdays after a service request is originated.

1.6.2 Quality Assurance: COR will inspect the Contractor’s work to ensure requirements of this PWS are being met.

The COR will also accept customer complaints from the equipment users and research for validity prior to determining the quality of the Contractor’s work.

1.5.2.1 Claims of Government Misuse or Abuse: If the Contractor claims any service calls are the result of

Government abuse or misuse of equipment, the damage shall immediately be shown to, and verified by, the Medical

Logistics Flight Superintendent or NCOIC, Biomedical Equipment Maintenance, before starting repairs. The

Contracting Officer will resolve any responsibility disagreement.

1.5.3 Recognized Holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

Washington’s Birthday Veterans Day

Memorial Day Thanksgiving Day

Juneteenth National Independence Day Christmas Day

Independence Day

1.5.4 Hours of Operation: The Contractor shall be responsible for conducting business, between the hours of 0800-

1630 Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5 Place of Performance: The work to be performed under this PWS shall be performed at:

55th Medical Group

2501 Capehart Road

Offutt AFB, Nebraska 68113-2160

1.5.6 Type of Contract: The Government will award a (service/maintenance be determined by the CO, BMET, and the customer).

1.5.7.1 Physical Security: The BMET or Medical Laboratory will provide a representative to sign-in the Contractor’s representative at the security check point when doing maintenance at the Erhling Bergquist Clinic. The Contractor shall process through base security before being allowed access on base to perform maintenance at the Medical

Laboratory. The Contractor shall be responsible for safeguarding all Government property used in the performance of the contract. At the end of each work period, all Government facilities, equipment and materials used in the performance of the contract. The Contractor shall check out with BMETs when finished.

1.5.8 Special Qualifications: All equipment, parts, materials, and services supplied by the Contractor shall conform to the applicable safety standards as indicated in the current code of Federal Regulations, OSHA Standards.

1.5.9 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition

Regulation Subpart 42.5. The Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.5.10 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.5.11 Key Personnel: Individuals in the following positions are considered key personnel by the Government:

Medical Logistics Flight Commander

Medical Logistics Flight Chief

NCOIC, Medical Maintenance

The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person, and an alternate who shall act for the Contractor when the manager is absent, shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The contract manager or alternate shall be available between 0800-1730, Monday through Friday except Federal holidays or when the

Government facility is closed for administrative reasons.

1.5.11.1 Contractor Competency: The Contractor shall be trained by the OEM or qualified medical equipment service school to work on the specific equipment listed in 1.4.1 above. Technicians may be required to provide the

COR a training certificate to verify their competency. The Government retains the right to review the certificate at any time and reject the specific technician if deemed not competent to work on the equipment.

1.5.12 Identification of Contractor Employees: All Contractor personnel attending meetings, answering

Government telephones, and working in other situations where their Contractor status is not obvious to third parties shall be required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contractor personnel shall ensure that all documents and/or reports produced are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Key personnel and the COR will accompany Contractors while performing maintenance.

1.5.13 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this

PWS shall not receive, have access to, or participate in the development of, proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests

(OCI) as defined in FAR Subpart 9.5.