Performance Work Statement.pdf

36C24825Q0254

PERFORMANCE WORK STATEMENT (PWS)

1. General Requirements: The VA Caribbean Healthcare System (VACHS) at Puerto Rico has a requirement for armored car courier services. These services will be provided at the VACHS Agent Cashier Office located at the VACHS main facility in San Juan, PR, the Veterans Canteen Service (VCS) also located at the VACHS main facility in San Juan, PR, the VCS located at the Ponce Outpatient Clinic (POPC) in Ponce, PR, and the VCS located at the Mayaguez Outpatient Clinic (MOPC) in Mayaguez, PR.

2. Period of Performance: The Period of performance for this service contract is one (1) 12-month base period from October 1, 2025, to September 30, 2026, plus four (4) 12-month option periods.

3. Description of Services: Services shall include the pick-up and delivery of securely sealed shipments which may contain any or all of the following valuables: currency, coins, checks, and/or other valuables. If the shipment package does not appear to be securely locked or sealed the armored car service company should not receive said package from the customer.

If the armored car service company receives the sealed package, then he/she will give the customer a receipt for said sealed package, transport and deliver such sealed package to the bank that will be used for this contract (Banco Popular of Puerto Rico Cupey Branch), which is located outside the VACHS premises (see section 4E for address). VACHS should not receive any unlocked or unsealed package from the armored car services vendor. The funds shall be transported by armed security officers to and from the aforementioned bank, to and from the VACHS locations.

4. Pick-up and Delivery Locations:

A. VA Caribbean Healthcare System (VACHS) Agent Cashier Office: 10 Casia Street, San Juan PR, 00921-3201. Pick-up/and or deposit shall be performed at the Outpatient Additional Clinic (OPA), Room 1G-100.

B. VA Caribbean Healthcare System (VACHS) VCS: 10 Casia Street, San Juan PR, 00921- 3201. Pick-up/and or deposit shall be performed at the VCS Retail Store, located at the main facility’s basement.

C. Ponce Outpatient Clinic (POPC) VCS: 1802 calle Navarra, Ponce, PR 00716. Pick-up/and or deposit shall be performed at the VCS cafeteria, located at the right side next to the clinic’s main entrance.

D. Mayaguez Outpatient Clinic (MOPC) VCS: State Road PR #2 Km. 149.9, Ave. Algarrobo #175 Bo. Sabanetas, Mayagüez, PR 00681-1507. Pick-up/and or deposit shall be performed at the VCS cafeteria, located next to the clinic’s courtyard.

E. Banco Popular of Puerto Rico Cupey Branch: Boulevard, Galería Paseos Mall, 100 Grand Paseo Bouvelard, San Juan, 00926, Puerto Rico. Pick-up/and or deposit shall be performed at the bank, through the main entrance.

5. Tasks:

A. Contractor shall pick up and/or deliver deposits, currency, and/or coins from the Agent Cashier Office located at the VACHS main facility, and the VCS also located at the VACHS main facility and deliver them to the Banco Popular of Puerto Rico Cupey Branch from Monday through Friday. These services shall include transportation of currency by bags approved by both the local bank and the armored car carrier.

B. Contractor shall pick up and/or deliver deposits, currency, and/or coins from the VCS at POPC and MOPC and deliver them to the Banco Popular of Puerto Rico Cupey Branch on Mondays, Wednesdays, and Fridays. These services shall also include transportation of currency by bags approved by both the local bank and the armored car carrier.

C. The Contractor's responsibility shall commence when the deposits, currency, and/or coins are delivered into his/her possession and shall end when said property has been delivered to the bank established for this contract or a designated VACHS destination and has been received by the authorized VACHS/VCS representative, and the bank authorized service agent.

D. All pick-ups and/or deliveries from VACHS locations must be performed before 2:00 PM AST (Atlantic Standard Time), which is the local time in Puerto Rico.

E. Contractor shall sign a Customer Consignment Log located at each VACHS/VCS location, when performing pick-ups and/or deliveries at such location.

6. Schedule for Services:

Location Service Frequency Liability Coverage per

Shipment Amount

VACHS Agent Cashier Office Monday – Friday $50,000.00

VACHS VCS Monday – Friday $50,000.00

POPC VCS Monday, Wednesday, Friday $50,000.00

MOPC VCS Monday, Wednesday, Friday $50,000.00

7. Liability: The Contractor shall be liable for all deposits, currency, and/or coins picked-up, and shall ensure these are deposited at their respective destination. The Contractor shall obtain an armored car transit and storage insurance, or comparable insurance, covering coin, currency, and checks. In the event of a loss under the performance of this contract, the Contractor shall notify the agency as soon as the loss is suspected, and the agency shall agree to promptly and diligently assist the contractor to establish the identity of the property lost or destroyed, and to take such other steps as may be necessary to assure the maximum amount of recovery.

8. Security Requirements:

A. Contractor shall provide a list of personnel authorized to pick up currency from the aforementioned locations and deliver it to the bank that will be used under this contract. The list must contain the following:

i. Employee’s complete name (print)

ii. Agent's hand-written signature

iii. Photocopy of ID badge showing ID number

B. No currency shall be turned over to Contractor personnel not meeting the requirements of section 10.

C. As an added security measure, the Contractor shall provide a list of Contractor personnel previously on the authorized list of agents when they are no longer authorized by the Contractor to pick up and deliver currency.

D. Contractor personnel authorized to deliver and pick-up currency to and from the aforementioned locations shall wear the Contractor's ID badge at all times with name, signature, and badge number clearly visible, and shall be consistent with the name, signature, and badge number of the list of authorized agents provided by the Contractor.

9. Additional Requirements: In addition to the requirements mentioned in section 8, the Contractor shall also obtain the following licensed and/or permits, and shall ensure that these are current throughout the period of the contract:

A. License for the Transportation of Valuables in Puerto Ric

B. Armed Security Guards licensed by the Puerto Rico Police Department

C. Armed Security Guards shall also have license to carry firearms in Puerto Rico

10. Insurance: The Contractor shall obtain all necessary licenses and/or permits, equipment and supplies required to perform this service. The Contractor shall take all reasonable precautions necessary to protect persons and property from injury, damage, and danger during the performance of this contract. He/she shal l be responsible for any injury to himself/herself, his/her employees as well as for any damage and/or loss of federal, personal, or public property that occurs during the performance of this contract that is caused by his/her employee's fault or negligence and shall maintain personal liability and property damage.

11. Contractor Employees Conduct: While performing services at any of the VACHS locations, the Contractor and his/her employees are subject to the rules of conduct applicable to VACHS employees.

12. Performance Requirements Summary (PRS):

Performance Objective (Task)

Performance Standard

Monitoring Method

Acceptable Quality Level (AQL)

Incentive

(Positive/Negative)

Perform on time pick-ups and/or deliveries

PWS Section 5, Sub-sections A-E

By inspecting the pick-up and/or delivery Customer Consignment Log

Pick-ups and Deliveries shall be on-time 95%

Immediate corrective action taken at no additional cost to the Government

In the event of a valuables loss, follow the procedure as established in the PWS

PWS Section 7 Email/Phone call validated through

CS/COR

100% of all validations

Immediate corrective action taken at no additional cost to the Government

PERFORMANCE WORK STATEMENT (PWS)