Performance Work Statement.pdf

are due via email to all POC's listed on this solicitation NLT 23 August 2024 at 4:00 PM

CDTPERFORMANCE WORK STATEMENT (PWS)

19th Airlift Wing Command Post/Little Rock Command Post Little Rock AFB, Arkansas

Command Post Security Access Control System CAO: 31 July 2024

1. GENERAL:

This Performance Work Statement (PWS) provides for the purchase and installation of a security access control system primarily for the 19th Airlift Wing Command Post/Little Rock Command Post located in building 314 and additional occupants within.

2. BACKGROUND:

2.1. The 19 AW/Little Rock Command Post (CP) located in building 314 has a requirement to maintain and support the command & control (C2) operations at Little Rock AFB IAW AFI 31-101 and AFMAN 10-207 and serves as one of the core functions of the Installation C2 construct.

2.2. The CP is a fulltime, 24/7, C2 node directly responsible to commander(s) and serves as the focal point of daily operations, including the receipt and dissemination of orders, information, and requests necessary for the C2 of assigned forces.

2.3. The Command Post is located within a Restricted Area and has a requirement to control personnel access into this facility. There is also a requirement for visual/video surveillance with recording capability to ensure the security of the occupants of the facility and integrity of the infrastructure.

2.4. Also located within this facility is Wing Plans, Emergency Operations Center, and the

Crisis Action Team. It is imperative to maintain control access and security for all occupants in these areas.

3. PROJECT REQUIREMENTS:

3.1. The contractor shall develop a thorough plan to adequately and properly remove/replace any old/outdated/unnecessary door access control systems and building security cameras and controls.

3.2. The contractor shall provide all management, tools, supplies, cables, equipment, peripherals, and labor necessary to remove/uninstall existing door access control systems, building security camera materials, and equipment.

3.3. All new materials and equipment needing procurement for installation/use at building

314 and the Command Post must be listed on the Air Force approved equipment letter and concurred by the Command Post representative or point-of-contact (POC) prior to finalization for use in the project.

3.4. All contractor supplied electronic equipment and peripherals must be from a source approved to supply electronic equipment for US Government use in compliance with the National Defense Authorization Act (NDAA) and Trade Agreements Act (TAA).

3.5. All devices, peripherals, materials and/or equipment with wireless capabilities/functionality will be removed or disabled, with prominent labeling indicating accomplishment of that requirement prior to installation.

3.6. The contractor shall install all devices, peripherals, and/or equipment in a neat, professional manner.

3.7. The contractor shall expose as little wiring, as possible. All wiring must be secured and inside a suitable conduit to protect from tampering.

3.8. The contractor shall provide battery back-up to all workstations, devices, peripherals, and/or equipment to ensure zero or minimal interruption in power and to ensure zero damage due to power surges and/or lightning strikes.

3.9. The contractor is prohibited from bringing electronic devices with wireless and photographic capabilities without pre-approval acknowledgement from the Command Post Chief of C2 Operations.

3.10. All equipment brought on site is subject to search and all work will be monitored by an authorized Command Post personnel to maintain security parameters and building security integrity.

3.11. The contractor shall perform required services under this contract during the following days/hours: Monday through Friday, 0730 until 1630, except federal holidays.

3.12. The contractor may work with prior approval of the Contracting Officer and Command Post POC to extend hours to ensure timely completion of work at no additional cost to the government.

3.13. Minimal requested devices, peripherals, and/or equipment totals:

• One (1) Door Access Control System with workstation, software, and necessary peripherals

• One (1) Access Card and/or Badge Printer with software and necessary peripherals

• Fifteen (15) Door Access Card and/or Badge Readers

• Seven (7) Override Magnetic Door Lock Safety Device and/or Buttons

• Two (2) Remote Door Unlock Button or Switches located at designated Command

Post controller console positions

• One (1) Security Camera Control System with workstation, software, and necessary peripherals

• One (1) Audio/Visual Callbox

• Four (4) Internal Cameras

• Eight (8) External Cameras

• Desired install locations can be found on Technical Exhibit C. Final install locations can be determined after a site-survey has been conducted with contractor and Command Post POC or both parties may wait to finalize on the day of install.

4. PROJECT DETAILS:

4.1. Door Entry Access:

4.1.1. The contractor will install a door access and badge control system to effectively manage personnel access to building 314 and the Command Post, to include the secondary Entrapment Area between the Crisis Action Team (room 100) and the Command Post (room 200); as well as the main Entrapment Area leading into the Restricted Areas from the westside hallway.

4.1.2. Install a new administrative door access and badge control system terminal or workstation in building 314, Command Post (room 200) and this workstation will have a software application capable of operating on a Windows 11 or newer Operating System.

This system workstation will be on a stand-alone computer system to ensure limited administrative access to the system, and it will not reside on the Air Force Network. The system terminal or workstation will not have wireless networking or remote access functionality. For computer and/or software updates, the contractor will need to provide an alternative to ensure updates/patches have been accomplished to properly maintain the computer and programs shelf-life and functions.

4.1.3. The contractor will supply a LED (or better), 35-inch, widescreen, workstation monitor, wired mouse and wired keyboard for the administrative system, as well as proximity card readers for enrollment and programming access.

4.1.4. The contractor will supply proximity cards and/or badges that can be programed to access the new card readers which they will also provide. Locations of all card readers will be pre-determined and approved prior to installation. All cards and/or badges must be compatible with the door access control system being installed. The contractor will provide a device or equipment able to print access cards and/or badges.

4.1.5. Provide and install magnetic locks or durable, magnetic locking mechanisms to existing doors that can be controlled by the door access control system terminal or workstation. If existing doors are not compatible, the contractor will provide alternative safe and secure doors suitable to the building infrastructure in compliance with DoD/Air Force facility and fire/safety code standards. A site-survey is recommended prior to project installation.

4.1.6. Supply and install “quick release” or “manual release” buttons or devices to override the door locking controls in case of emergencies to the main, side, and back outer doors to building 314. The button or device will disengage magnetic locks or magnetic locking mechanisms for fast exiting.

4.1.7. The door access control system will establish controlled entry to all three (3) main outer doors of building 314, five (5) inner doors located at both Entrapment Area locations, and one (1) CP emergency exit door (room 200) within building 314.

4.1.8. The main controls to operate the doors will be accessed by the on-duty controllers within the Command Post. A hard-wired button or panel that will unlock all doors, connected to the system, easily, quickly, and effectively will need to be installed at two

(2) of the three (3) console positions within the Command Post (room 200); locations chosen by the Command Post POC. These buttons or panels will be a remote-like feature, separate from the main operating system within room 200.

4.1.9. The front, outer door area of building 314 will have a closed-circuit television (CCTV) display (or, “callbox”) with a high-resolution video camera, speaker, and microphone mounted to the outer infrastructure of the building. This “callbox” will allow visitor(s) wanting entry into the building to press a call-button feature on the “callbox” that will ring into room 200 console position panel and permit a two-way audio/one-way visual conversation between the Command Post controller(s) and the outside visitor(s). The audio capability must be designed so that the Command Post controller is able to mute the microphone in such a way that the visitor requesting entry cannot hear the conversation within room 200.

4.1.10. Program all doors for proper operation. Ensure all doors are programmed for proper operation.

4.1.11. Configure the Entrapment Areas between each set of inner and outer Command Post doors in such a way to prevent doors from being open simultaneously. However, supply and install “quick release” or “manual release” buttons or devices to override the door locking controls in case of emergencies. The button or device will disengage magnetic locks or magnetic locking mechanisms for fast exiting.

4.1.12. The contractor will provide one session of four (4) hours of hands-on training for up to four (4) administrators and/or users on system control operations, administrative and general functionality, and local troubleshooting techniques to successfully operate and maintain all applicable equipment to the expectations of the customer.

4.2. Security Cameras:

4.2.1. The contractor will remove and replace all nine (9) existing external and internal security cameras to include hardware, cables, and wires with new, state-of-the-art cameras and provide three (3) additional new, state-of-the-art cameras for building 314.

4.2.2. The cameras will support motion detection, night vision capable, and PTZ (pan/tilt/zoom). The cameras will be high-definition/4K resolution and connected on a stand-alone internal network.

4.2.3. The cameras will be mounted/installed/positioned/configured in a manner that does not allow for easy tampering. Camera directional view will be determined during installation by the Command Post POC. All cameras must have proper shielding that will protect it from weather corrosion/deterioration and/or animal, pest, or insect intrusion.

Proper cleaning instructions and tools must be provided by the contractor to ensure proper, generalized care of equipment.

4.2.4. Install one administrative camera control system terminal or workstation with necessary software application for configuring camera feeds and settings, capable of displaying twelve (12) live camera feeds simultaneously, capable of recording all camera feeds during a 24-hour period for up to ninety (90) days of recorded video storage capacity, and capable of operating on a Windows 11 or newer Operating System.

4.2.5. This system workstation will be on a stand-alone computer system to ensure limited administrative access to the system, and it will not reside on the Air Force Network.

4.2.6. The system terminal or workstation will not have wireless networking or remote access functionality. For computer and/or software updates, the contractor will need to provide an alternative to ensure updates/patches have been accomplished to properly maintain the computer and programs shelf-life and functions.

4.2.7. The contractor will supply a LED (or better), 35-inch, widescreen, workstation monitor, wired mouse and wired keyboard for the administrative camera control system.

The monitor will be used to view operational control functions and settings and to playback recorded camera feeds.

4.2.8. The contractor will supply and mount a separate 4K resolution, 55-inch television or monitor with having a minimum of two (2) HDMI ports and two (2) USB ports. That television or monitor will be connected to the administrative camera control system terminal or workstation to display all twelve (12) live camera feeds simultaneously.

4.2.9. This display will be independent of the 35-inch workstation monitor. Mounting location of the 55-inch television or monitor will be determined by the Command Post

POC.

4.2.10. The contractor will provide one session of four (4) hours of hands-on training for up to four (4) administrators and/or users on system control operations, administrative and general functionality, and local troubleshooting techniques to successfully operate and maintain all applicable equipment to the expectations of the customer.

4.3. Additional Project Requirements:

4.3.1. The software used to operate the doors and the software used to operate the cameras are two independent systems. Alternative software solutions will be considered.

5. INSTALLATION, MAINTENANCE, AND SUPPORT:

5.1. Warranty Information: The contractor will provide a commercial standard one-year warranty for all contractor provided hardware, software, equipment, peripherals, materials, and workmanship at no additional cost. The warranty period will not begin until final government acceptance.

5.2. Maintenance Support: The contractor will include emergency technical assistance as required including on-site responses as appropriate for system failures as outlined below.

The contractor shall provide verbal and written confirmation/notification to the on-site representative(s) after service is restored. Included in this written notification shall be a description of the corrective action(s) taken to restore the system to proper operational status and explanation(s) for all delays. The contractor will provide a minimum of one prescheduled, on-site preventative maintenance visit within the first six months after acceptance, during the period of warranty, to perform function checks of equipment, routine cleaning, adjustments, alignments, and preventative inspections to ensure proper installation and configuration. Preventative maintenance date will be coordinated with the Command Post no less than four (4) weeks in advance to deconflict with operational needs. The contractor will track and resolve problems as follows:

5.2.1. Catastrophic Failures: Loss of capability to 25 percent (25%) or more of the door readers or security cameras, or either of the five (5) Command Post Entrapment Area doors, or any of the administrative control systems. If a catastrophic failure occurs, the contractor will perform a service call. The contractor’s personnel will arrive on-site within two (2) hours of notification and immediately commence problem diagnosis and repair actions. The contractor will work continuously until full system capabilities are restored and operational.

5.2.2. Major Failures: Loss of capability of the door readers not qualifying as a catastrophic failure. If a major failure occurs, the contractor will perform a service call.

The contractor’s personnel will arrive within four (4) hours of notification during normal duty/business hours. In the event of a notification during non-duty hours, the contractor’s personnel will begin repair at the beginning of the next duty day during normal duty/business hours. Service will be restored within 48-hours of initial notification.

5.2.3. Minor Failures: Any abnormal hardware or software fault that degrades service to less than the desired performance, but which does not constitute a major or catastrophic failure. If a minor failure occurs, the contractor will perform a service call as soon as possible. The contractor will restore all minor failures no later than three duty/business days after notification.

5.3. Contractor Certification and Qualification: All contracted installation and maintenance technicians will be certified technicians and will be authorized and qualified to perform maintenance and repair for all equipment and components in building 314. Any technician not authorized or certified by the contractor will be prohibited from performing maintenance on the system.

5.4. New Equipment: The maintenance agreement for new hardware/software will be all inclusive for the first year. All contractor provided hardware/software upgrades, materials, workmanship for new equipment will be covered under a commercial standard one-year warranty.

5.5. Training: The price quoted for installation of equipment proposed to satisfy the requirements will include formal customer training (prior to cutover). The contractor will provide one session of four (4) hours of hands-on training for up to four (4) administrators and/or users on system control operations, administrative and general functionality, and local troubleshooting techniques to successfully operate and maintain all applicable equipment to the expectations of the customer. All training presentation(s) and documentation(s) (system administrator, user, and training guides) will be provided in English and performed on-site in English. All documentation(s), to include training material(s) and operational guide(s), shall be provided to the customer for recurring training needs.

5.6. Testing: The contractors will perform all testing as specified in the contract provided, and government-approved test plan to assure that the system meets the minimum feature requirements specified herein. All items procured under this delivery order will be tested. The contractor has the responsibility to ensure the installation is tested prior to cutover. The government representative(s) will witness all testing. The government representative(s) requires, at a minimum, a 5-business day notice before the contractor performs any testing. The contractor will document these test results. Copies of the test results will be provided to the government representative(s). The installation will not be cutover without specific government representative(s) approval.

5.7. Acceptance: The government representative(s) reserves the right to refuse final acceptance until all discrepancies have been resolved to the satisfaction of the government representative(s). The discrepancies list will include all problem(s) detected/identified conducted by the contractor, government, or both. Problems identified during the acceptance period will be documented and provided to the government representative(s). Installation, maintenance, testing, training and cutover will be accomplished with minimal disruption of operations.

6. REPLACEMENT PARTS AND WORK ORDERS:

6.1. Replacement parts: Repair/replacement parts required to bring the door access control system and camera security control system back to full functionality will be of equal or greater quality than the original parts removed. Replacement parts shall be provided by the contractor during the initial warranty period. The contractor will provide a written estimate of the anticipated time for any and all repairs.

6.2. Work Ticket Documentation: The contractor shall document on work tickets and/or orders, the equipment specifications present upon installation or removal, signed by the certified technician who installed or removed the equipment. The document shall be provided to and retained by the Command Post POC. Work tickets shall include the following information and be submitted within two (2) workdays:

• Date received for installation or removal.

• Job Control Number (JCN)

• Equipment type, model, and serial number

• Date of completion

• Signature of certified technician accomplished the maintenance and/or updates.

7. GENERAL INFORMATION:

7.1. Location of project: Building 314 on Little Rock Air Force Base, Arkansas.

7.2. Completion Timeline: To be determined.

7.3. Physical Security: The contractor shall be responsible for safeguarding all government property provided to the contractor. At the close of each day, government equipment and material shall be returned and secured by the government at the government facility.

7.4. Contacting On-site Project Leads: The contractor shall provide, prior to project commencement, a letter indicating procedures and points of contact for both normal duty hours and for after-hours callout procedures. When any of these changes, the contractor shall provide, in writing, the changes at least two weeks in advance.

8. SECURITY AND SAFETY REQUIREMENTS:

8.1. Safety:

8.1.1. In performing any work under this contract on premises which are under the direct control of the Government, the contractor shall conform to all safety rules and requirements prescribed in Air Force Pamphlet 91-210, Contract Safety and Public Law 91-596, The Occupational Safety and Health Act of 1970. Effective on the date of this contract, the contractor shall take such additional precautions as the Contracting Officer may reasonably require for security, safety, traffic fire, personnel clearances and accident prevention purposes.

8.1.2. The contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of the Contractor, Government Property and Government personnel performing or in any way coming in contact with the performance of this contract on such premises.

8.1.3. The contractor shall record and report immediately (or within one hour) to the Command Post POC or Security Forces Squadron representative, all available facts relating to each instance of damage to government property or injury to either contractor or government personnel. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the base accident/mishap investigative authority and/or Contracting Officer.

8.1.4. These requirements are additional to and do not replace the standards promulgated by the Department of Labor under the Occupational Safety and Health

(OSHA) Act. In the event of a conflict between the OSHA Standards and these requirements, the most stringent shall apply.

8.1.5. Any violation of such rules and requirements, unless promptly corrected, as directed by the Contracting Officer, may be considered grounds for termination of this contract in accordance with the default provisions hereof.

8.2. Security:

8.2.1. All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the governmental installation shall abide by all security instructions and directives of Little Rock AFB.

8.2.2. Employees are responsible for safeguarding all government property provided for contractor use.

8.2.3. At the close for each work period, government facilities, equipment and materials shall be secured with lights, heat and water turned off and all doors and windows secured.

8.2.4. The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified during the Criminal Background Investigation (CBI).

8.2.5. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Employees and subcontractors later found to be undocumented or illegal aliens will be remanded to the proper authorities.

8.2.6. All contractors and subcontractors when working in a Controlled, Restricted or other sensitive area must be escorted at all times. The military agency or unit responsible for the project or work is responsible for providing the escorts.

8.2.7. The Contractor shall follow existing procedures and instructions for obtaining entrance to restricted or controlled areas. Security and base access requirements are contained in clause 5352.242-9000 “Contractor Access to Air Force Installations.”

8.2.8. Contractor employees will be required to obtain and display identification badges.

Anticipate delays in getting commercial vehicles on base and allow time for commercial vehicles to reach their destination by driving designated routes at posted speed limits throughout the base.

8.2.9. Procedures for commercial vehicle access to the base are subject to change without prior notice.

8.2.10. The services to be performed by the contractor during the period of this contract shall at all times and places be subject to review by an authorized representative(s).

9. INSTALLATION ACCESS, BADGES, AND/OR PASS:

9.1. The contractor shall coordinate base access requirements for all employees and vehicle passes for all contractor and personal vehicles requiring entry onto Little Rock AFB through the base Contracting Office, designated representative, or the 19 Security Forces Pass and Registration for the duration of the contract.

9.2. Employees are only permitted to enter the installation during the date and time periods indicted on their contractor badge and/or pass.

9.3. Contractors and/or subcontractors will not require a security clearance to work on the project at building 314.

9.4. Subcontractors will be selected that can perform work under the same parameters as regular employees of the contractor.

9.5. Delays associated with the inability of contractor personnel being unable to gain access to the installation will be handled by the contractor and mitigated to avoid further delays in providing service to the Command Post.

9.6. At the time of application, Security Forces may conduct a background check on employees.

9.7. Upon termination of employment, the contractor shall be responsible for returning identification cards and/or base passes to Security Forces Squadron within 24 hours.

9.8. Vehicle registration, proof of insurance and a valid driver’s license must be presented for all vehicles while operating on the installation.

9.9. All vehicles entering the installation or sensitive areas are subject to search.

9.10. Any refusal or non-consent by an employee will result in termination of their base access and immediate confiscation of this access badge.

9.11. During Force Protection Condition (FPCON) Normal and Alpha, personnel without base issued badges must be sponsored onto the installation.

9.12. During FPCON Bravo, Charlie and Delta, personnel without base issued identification shall be physically escorted onto the installation.

9.13. During Higher FPCONs (Charlie and Delta) the base will normally curtail non-essential operations/functions; access by non-essential Contract operations will be suspended as the direction of the Installation Commander.

9.14. The contractor shall contact the Command Post 24 hours prior (minimum) to arrival to coordinate restricted area facility access.

9.15. The Government reserves the right to, at any time during the performance of this contract, request removal of any contractor personnel from further performance for reasons of unethical conduct, security violation, and/or other circumstances in the best interest of the U.S. Government.

9.16. In the event that it becomes necessary to replace any contractor personnel for any of the above reasons, the contractor shall assume all costs associated with such removal, including the costs for the replacement of any personnel so removed. These costs will not be chargeable to the U.S. Government.

10. TECHNICAL EXHIBIT B:

11. TECHNICAL EXHIBIT C: