Performance Work Statement.docx

Performance Work Statement

General Information: Introduction

Miami VA Medical Center Nutrition and Food Service (NFS) has a requirement for Food and Nutrition equipment replacement and new equipment to support cook on demand initiatives for Veteran centric dinning a national initiative. Within the past few years, the existing equipment used by the NFS has exceeded their life. Replacing current equipment not only will provide better food and nutrition service for our veterans but also eliminate future risks of improper prepared meals served in all Patient Care wards and Community Living Centers. The requested equipment will be replacing older equipment that is at or past its Life Cycle expectancy or has required excessive repairs. New equipment is in support of Veteran centric dinning and allow NFS to provide outstanding food service to better support the Medical Center.

Background

Food and Nutrition service essential pieces of equipment to provide and continue essential patient care.

The equipment is used to support patient care throughout the medical facility and are critical for treatment and provide patients with assurance of the best meals available during their stay in the Medical Center.

Scope

The Contractor shall provide all personnel, equipment, tools, materials, supplies, vehicles, and supervision, to provide Food and Nutrition equipment. Specifications as set forth in this proposal are minimum specifications and shall not be construed as limiting the overall quality, quantity, or performance characteristics of items furnished. The Offeror shall meet or exceed the minimum requirements and shall be held responsible for the supply, performance, and overall quality of the product.

Work Requirements

Technical Requirements:

The following laws, regulations, policies, and procedures in effect on date of contract issuance and all subsequent changes or updates apply:

Glossary. Acronyms used in this PWS are listed below for easy reference:

Warranty

The manufacturer warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of three (3) years for the delivery date. Shipping and handling fees are to be paid for by the MVAHS. The Vendor agrees, at its option during the warranty period, to repair and defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase as confirmed by showing the model number on original dated Purchase order with Delivery invoice/sales receipt.

E. Performance Location and Hours.

Primary place of performance is the Bruce W. Carter, Miami VA Medical Center, 1201 16th Street, Miami, Florida, 33125

Government normal duty hours are from 0730-1630, Monday through Friday, excluding Federal holidays.

Contractor access will be provided during this time period. Government estimate for this work will require a level of effort approximately equal to 24 hours per month.

Observed Holidays are:

a. New Year’s Day

b. Martin Luther King Jr. Day

c. Presidents Day/Washington’s Birthday

d. Memorial Day

e. Independence Day/July 4th

f. Labor Day

g. Columbus Day

h. Veterans Day

i. Thanksgiving Day

j. Christmas Day

Key Personnel Replacement and Substitution.

Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request shall contain a complete resume for the proposed substitute, and any other information requested or required by the Contracting Officer to approve or disapprove the request. Proposed substitutes shall have qualifications that are equal to or higher than the personnel being augmented. The Contracting Officer or his/her authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

If the Contracting Officer determines that, (1) suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or (2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may, (1) terminate the contract for default or for the convenience of the Government, as appropriate, or (2) at his discretion, if he finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage.

The Contractor shall replace any absent individual for any period greater than one workday (may be changed) so as to leave a full complement of trained qualified personnel at all times with no disruption of services.

Contractor Personnel and Management.

Contractor Personnel. The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

Contractor Badges. Contractor personnel shall wear a laminated contractor identification badge at all times when performing services under this Contract. The badge will contain a personal picture, name of employee, and Contractor's name. Badges shall be worn on the outer garment attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard

Safety/Security Requirements. The Contractor shall comply with all applicable federal, state and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract.

All information generated in performance of this contract becomes property of the Government and must be surrendered upon request and/or completion of the contract. The Contractor must protect against the destruction and/or misplacement of all information produced under this contract, unless directed under local policy to destroy. This includes both hard and soft copies of data.

The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the COR.

Standards of conduct

Conduct of Personnel. Contractor personnel shall conduct themselves in a professional manner (i.e. timeliness, communication; spoken and written etc.). The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, a suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. The hospital director or designated representative has the authority to bar individuals from the Government facility. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement. The Government shall not reimburse the Contractor for travel and other expenses associated with the removal of personnel.

Contractor personnel are not authorized to carry or possess personal weapons to include, but not limited to, firearms and knives with a blade length in excess of three inches, while assigned under this contract.

Working Attire and Appearance. Contractor personnel shall present a professional appearance commensurate with standards delineated for Government civilian personnel acting in similar capacities.

The Government reserves the right to review Contractor personnel qualifications. Upon request, resumes shall be provided to the Contracting Officer prior to clearance approval, for review and acceptance by the COR. The intent is verification purpose and not for the Government to become the hiring authority.

Non-Personal Service Statement

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees will perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

Personnel Qualifications

The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. The work history of each contractor employee must contain experience directly related to the task and functions he/she is intended to perform under this contract. The Government reserves the right, during the life of the resulting contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review resumes of contractor personnel proposed to be assigned. Personnel assigned to, or utilized by, the Contractor in performance of work shall be fully capable of performing the requirements contained in the PWS in an efficient, reliable, and professional manner.

Specific Personnel Qualifications Requirements –Personnel assigned to or utilized by the contractor in the performance of this contract shall, as a minimum:

11.2.1. Must legally allowed to work in the United States.

11.2.2. Must have the physical conditioning necessary to complete the job.

11.2.3. Must have no disqualifying criminal history.

11.2.4. Must have no mental health issues.

11.2.5. Must be at least 18 years of age

Delivery, Inspection, and acceptance:

The VA shall require the contractor to deliver the equipment ordered under this contract to the Nutrition and Food Service room B218 at the Bruce W. Carter VA Medical Center. Point of Contact for Delivery is Mayda Castro, phone number 305-575-7000 ext. 1-3252 The contractor shall be responsible for installation, which consists of in-house delivery, positioning, and mounting of all equipment listed on the delivery order and connections of all equipment and interconnecting wiring and cabling if applicable. Upon receipt of notice to proceed with installation, it shall be the contractor's responsibility to inform the Contracting Officer of any problems which may be anticipated in connection with installation or which will affect optimum performance once installation is completed. In the event that progress of the installation is interrupted through no fault of the contractor, the installation may be suspended until such time as the cause of delay has been eliminated. The Contractor shall resume the subject installation within 24 hours after the contractor has been notification For all

Training of Operational Personnel:

The contractor shall provide the services of a qualified technical person, at the time of new equipment installation and at such time designated by Contracting Officer (CO) or Contracting Officer's Representative (COR) to on-site orientation and training to designated personnel in: (1) operation and care of equipment; 2 techniques and procedures recommended by manufacturer to achieve maximum dependable, efficient, and economical utilization of equipment. This training shall include actual demonstration and operation of the equipment including any adjustments or other actions which may be undertaken by operating personnel in the event of failure of equipment, provided that such adjustment or action will in no way jeopardize the Government's rights under contract guarantee clause

Part III: Supporting Information A. Security The C&A requirements do not apply, and a Security Accreditation Package is not required.

B. Travel None

E. Government-Furnished Property None

PERFORMANCE STANDARDS AND QUALITY MEASUREMENT

Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The Quality Assurance Surveillance Plan (QASP) method of surveillance will be by random inspection.

The QASP and its performance objectives are as follows:

Standard

Perform test, and Calibrations after installment of all equipment, make adjustments to obtain 100% optimum performance

Contractor must Be Certified Installer and able to install per manufacturers specification.

Disconnect and remove existing equipment to the loading dock for removal by others, transport new equipment from warehouse to the kitchen, uncrate, set in place, level, connect to existing utilities per factory specifications, start up, make ready for final use, remove debris in customer dumpster.

Provide certification

100% performance level

100% performance level

Visual inspection conducted by the COR and/or appointee.

Visual inspection conducted by the COR and/or appointee.

Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL. The Contractor will have five workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance does not comply with PWS, the PCO will be notified, the performance record will be documented, and PCO may pursue contract action.

Below AQL, non-acceptance of services. A Contract Discrepancy Report (CDR), will be issued for performance below the AQL. The Contractor will have five workdays to provide a response that includes an improvement strategy for addressing the issues. 30 days after issuing the CDR, the Contractor will be re-rated. If performance does not comply with PWS, the PCO will be notified, the performance record will be documented, and PCO may pursue contract action.

100% of work listed