Performance Work Statement - Bldg 602 Access Control System.pdf

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PERFORMANCE WORK STATEMENT

FOR

BUILDING 602 ACCESS CONTROL SYSTEM

INSTALLATION AND MAINTENANCE

FA4800-25-Q-0032

ACC A5/8/9 Directorate Langley Air Force Base

Joint Base Langley-Eustis, VA

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TABLE OF CONTENTS

1.0. SCOPE OF WORK

2.0. DESCRIPTION OF SERVICES

3.0. GENERAL INFORMATION

4.0. SERVICES SUMMARY

5.0. SERVICE CONTRACT REPORTING REQUIREMENTS MANPOWER REPORT

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1.0. SCOPE OF WORK. The contractor shall provide all management, transportation, tools, supplies, equipment, training and labor necessary to install, configure, and maintain a new Common Access Card (CAC)/Personal Identity Verification (PIV) card Access Control System (ACS) for ACC A589S, 204 Dodd Blvd Bldg. 602, Hampton, VA 23665 in a manner that shall ensure continuous and reliable service.

2.0. DESCRIPTION OF SERVICES. Provide and install complete Lenel Head End ACS system. The new ACS Enclosure is to be located adjacent to the Fire Alarm System on First Floor. The new ACS Workstation is to be located on Second Floor Per Owners Instructions.

Installation to include all labor, software, materials and components as necessary for a complete and operable system. All cabling will be supported properly and installed above the drop ceiling.

All cabling will be installed within raceway when installed below the ceiling.

2.1 Primary Service #1 - ACS Procurement and Installation

2.1.1. Electrical: Certified Electrician required

2.1.1.1. All cabling will be supported properly and installed above the drop ceiling.

2.1.1.1.All cabling will be installed within raceway when installed below the ceiling.

2.1.2. System Programming: The system will be programmed to lock and unlock at specified times per facility manager’s instructions.

2.1.2.1.The contractor shall ensure that system logs are backed up and maintained in accordance with Security Instructions (One (1) year for ACS Card Entries).

2.1.2.2.The contractor shall ensure that the system is configured in a way that allows additional permissions to be set for interior door access for room 135.

2.1.2.3.System logs will reflect entry of all badges to and from the facility 24/7.

2.1.3. ACS Panel and Electromagnetic Locks:

2.1.3.1.Front Entrance Door:

(4) Electromagnetic Locks on the exterior set of doors

(2) Door Position Switches

(2) Push to Exit Buttons

(1) Keypad PIV Class Card Reader, and

(2) Request to Exit PIRs

2.1.3.2.Rear Entrance Door:

(2) Electromagnetic Locks on the exterior set of doors,

(1) Door Position Switch

(1) Push to Exit Button1

(1) Keypad PIV Class Card Reader and

(1) Request to Exit PIR

2.1.3.3.South Entrance:

(2) Electromagnetic Locks

(1) Door Position Switch

(1) Push to Exit Button1

(1) Keypad PIV Class Card Reader

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(1) Request to Exit PIR 2.1.3.4.Rear ADA Entrance:

(1) Electric Strike

(1) Mortise Deadlatch with Paddle Handle

(1) Door Positions Switch

(1) integration to existing Push to Exit Handicap Button

(1) Keypad PIV Class Card Reader

(1) Request to Exit PIR and integration to the existing Automated Door Opener.

(Integration into Auto Door Opener will require coordination with Door Contractor who installed opener or authorized Langley Personnel).

2.1.3.5.North Entrance:

(2) Electromagnetic Locks

(1) Door Position Switch

(1) Push to Exit Button1

(1) Keypad PIV Class Card Reader

(1) Request to Exit PIR

2.1.3.6.DET 4 Interior Rm 135: Head-End to include:

(1) Lenel LNL-X4420 Dual Reader Controller

(1) LNL-1320-S3 Reader Interface Board

(1) Lenel 32ES TAA Compliant Workstation

(1) USB Enrollment Reader

(1) 24” Monitor, and a Power Supply/ Enclosure.

The locations for the new ACS Enclosure and Lenel Workstation are to be determined according to the owners’ instructions. Front Entrance to include:

(2) Electromagnetic Locks

(1) Door Position Switch

(1) Push to Exit Button1

(1) Keypad PIV Class Card Reader

(1) Request to Exit PIR.

2.2. Primary Service #2 – Annual Preventative Maintenance: Contractor shall provide preventative maintenance to ensure ACS hardware and software is sustained and appropriately supported with replacement parts, system configurations, and security patches. Contractor shall monitor control panels for error messages and notify Government of resolution for error message. Contractor shall provide software updates as needed/required. Government will grant access for CACs.

2.2.1. Contractor shall provide a maintenance report by the 15th of the following month of annual preventative maintenance. This report shall document all check performed, issues found, and corrective actions taken. Note any components approaching end-of-life or requiring replacement.

2.2.2. The contractor shall conduct an annual inspection of all hardware listed in section 2.1.

2.3. Primary Service #3 - Service Calls and Repairs: The contractor shall identify, in writing, all necessary repairs considered to be out of the scope of preventative

PWS - Building 602 Access Control System as of 05SEP25 Page 5 of 10 maintenance as defined within this PWS. The contractor shall respond to customer service calls and be on-site within 24 hours. The contractor shall provide replacement parts within 72 hours of the reported issue (maintain key control for building access). The contractor shall accomplish all work order tasks during normal duty hours; however, occasions may arise that require work to be accomplished outside of these hours. The contractor shall coordinate all service calls and repair work outside of normal duty hours with the COR and the CO.

2.3.1. The COR will approve each repair that has a total cost under $2,500.00 and the Contracting Officer (CO) will approve each service call/repair that has a total cost of $2,500.00 and greater. The contractor is not authorized to perform unscheduled work without the below approvals.

2.3.2. All work with the total cost of each repair under the micro-purchase threshold limit (currently $2,500.00) shall be approved by the Government POC first before the contractor is authorized to perform. The contractor shall repair the affected system or area within the mutually agreed upon time after notification.

2.3.3. All work with the total cost of each repair over the micro-purchase threshold limit (currently $2,500.00) is required to be approved by the CO to determine the price to be fair and reasonable.

2.4. Primary Service #4 Service Calls: The Contractor shall provide readily accessible, localized help desk support for all issues related to the Access Control System (ACS).

This help desk will serve as the primary point of contact for reporting malfunctions, requesting assistance, and obtaining technical assistance. The support provided must be accessible during normal business hours eastern standard time (EST), with a guaranteed response time of "within 4 hours" for initial contact and a targeted resolution time of "within 72 hours" for non-critical issues. The Help Desk will also coordinate with the Repair service (Primary Service #3) to escalate issues requiring on-site intervention and ensure seamless communication throughout the resolution process.

2.4.1. Technicians shall be dispatched and assigned to service calls based on their experience and qualifications with ACS hardware and software.

2.5. Personnel Qualifications: Virginia DPOR Certified Class A Electrician

2.6. 2.5. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards, and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified.

Schedule of Deliverables

Item Due Date Local Help Desk Support Access Within first 24 hours of contract award

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Maintenance Service Report NLT the 15th of every month Onsite Service Support Within first 24 hours of contract award Virginia DPOR Certified Class A Electrician Within first 24 hours of contract award

3.0. GENERAL INFORMATION.

3.1. Hours of Operation. The hours of operation are 0700 to 1600 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Government POC and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

3.1.1. Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.2. Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth- June 19th Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

3.1.2.1. If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2. Mission-Essential Functions. It has been determined by the Functional Commander that the Service Calls and Repairs only under this PWS are mission essential and therefore shall be performed during a crisis, exercise or inclement weather.

3.3. English Language Requirement. All contractor personnel shall read, understand, speak and write English fluently.

3.4. Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty.

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These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated in writing. The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1. The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with Government personnel during normal duty hours to discuss issues or concerns.

3.5. Communication. Contractor personnel shall maintain open and professional communication with Government personnel at all times. Complaints validated by the Government POC shall be reported in writing to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the Government POC and the CO will be considered a failure to perform.

3.6. Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7. Contractor Identification. Technicians will be escorted to conference rooms for system maintenance. They will not be unaccompanied or be responsible for briefing government officials.

3.8. Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest.

The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9. Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.2. Pass and Identification. All prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property.

Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted. The 633d Security Forces Squadron will conduct background checks on all contractor personnel requiring access to the installation. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a contractor employee entry to all or part of the installation is absolute.

3.9.3. Employee clearance requirements. As a minimum, contractor personnel must be able to obtain and maintain a TIER 1, favorable suitability/fitness determination under 5 CFR 731 or equivalent. Common Access Card (CAC) sponsorship is not required for this contract.

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3.9.5 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6. Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.7. Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.8. Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.9. Key Control. Keys shall not be provided to the contractor.

3.10. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.11. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.12. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities.

AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Contract personnel and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

3.13. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations;

and Installation policies and procedures. JBLE Installation specific policies and procedures:

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3.14 Operations Security (OPSEC): This contract has been determined to not have critical or sensitive information requiring an OPSEC Plan.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success.

Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICES SUMMARY TABLE

SS Item #, PWS

Paragraph

Performance Objective Performance Threshold

Rating Criteria

SS# 1, 2.3 Service Calls and Repairs

All issues resolved within 72 hours

96 -100% Resolved within 8 hours = Exceptional

90 -95 % Resolved within 24 hours= Very Good

90-85% Resolved within 36 hours= Sat

85-90% Resolved within 48 hours = Marginal

<100% Not resolved within 72 hours= Unsatisfactory

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 2) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the Government POC will document the performance issue in a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements with no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may:

- Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

- Reduce the contract price to reflect the reduced value of the services performed.

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4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with the requirements set forth in this contract.

5.0. SERVICE CONTRACT REPORTING REQUIRMENTS MANPOWER REPORT

5.1. The Contractor shall comply with FAR 52.204-14 Service Contract Reporting

Requirements when applicable.