PERFORMANCE WORK STATEMENT 23 April 2026.pdf

PERFORMANCE WORK STATEMENT (PWS)

Mailroom/Production Support for Operational Evaluation Command (OEC)

04/23/2026

Part 1

General Information

1. General: This is a non-personal service contract to provide mailroom/clerk support for the U.S. Operational Evaluation Command (OEC), Fort Hood, Texas. The Government will not exercise any supervision or control over the contract service personnel. Such personnel shall be accountable solely to the contractor, who in turn is responsible to the Government.

1.1 Description of Services/Introduction: This is a non-personal service contract to provide mailroom and reproduction support services for the Operational Evaluation Command (OEC).

1.2 Background: Operational Evaluation Command (OEC) mission is to conduct campaigns of learning and continuous, warfighter-informed testing and evaluation in order to support accelerated transformation, inform senior leader decisions, enhance capabilities, and ensure Army dominance to fight and win our Nation’s wars. OEC requires reliable mail and reproduction support to ensure timely delivery of official correspondence and documents that directly support operational, administrative, and mission functions. A follow-on contract is required to maintain uninterrupted service while ensuring consistent performance standards.

1.3 Scope: The contractor shall provide all qualified personnel, equipment, tools, materials, supervision, and management necessary to perform mailroom, reproduction, and clerical support services, at Fort Hood, Texas, as described in the PWS. Services include receipt, processing, distribution, accountability, and reproduction of official mail and documents in accordance with applicable regulations and command requirements. This contract is a non-personal services contract.

Contractor personnel shall not be considered Government employees and shall not exercise inherently governmental functions.

1.4 Objectives: The objective of this contract is to provide timely, secure, and efficient mailroom, reproduction, message handling, and clerical support services to ensure the OEC can execute its mission without disruption.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award (A001). The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) days. If the Government has provided comments, the Contractor shall then have five (5) days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than ten (10) days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance of proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control);

(f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 2 working hours of identifying those issues. Verbal reports shall be followed by written reports within 2 business days (A003).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP).

This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

• New Year’s Day: January 1st

• Martin Luther King, Jr.'s Birthday: 3rd Monday in January

• Washington's Birthday (Presidents' Day): 3rd Monday in February

• Memorial Day: last Monday in May

• Juneteenth National Independence Day: June 19th

• Independence Day: July 4th

• Labor Day: 1st Monday in September

• Columbus Day: 2nd Monday in October

• Veterans’ Day: November 11th

• Thanksgiving Day: 4th Thursday in November

• Christmas Day: December 25th

1.5.3.2 Host Nation Holidays: Reserved.

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ.

Please refer to the following:

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730 to 1700 Central Time Zone, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730 to 1700 Central Time Zone, Monday through Friday. The Government facility will close due to local or national emergencies, administrative closings, or similar Government directed facility closings and this will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0730 to 1700 Central Time Zone, Monday through Friday. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: Reserved.

1.5.5 Training Holidays: Reserved.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at the Operational Evaluation Command (OEC), Fort Hood, Texas, primarily in Buildings 91012, Rooms 117 and 118.

1.6 Security Requirements: The following information is provided on security-related matters:

1.6.1 Security Program: Contractor personnel performing work under this contract must have a Secret facility clearance at time of the proposal submission and must maintain the level of security required for the life of the contract. The security requirements are IAW with the DoD Contract Security Classification Specification (DD Form 254), which is provided as Attachment 1.

1.6.2 Personnel Security Clearance Requirements: Contractor personnel performing work under this contract must have an active personnel security clearance at the SECRET level in the Defense Information System for Security (DISS) at time of the proposal submission and must maintain the level of security required for the life of the contract. All contractor employees shall be required to have a favorable National Agency Check with Local Agency Check (NACLC), a Tier 3 (T3), or higher-level investigation completed. The security requirements are IAW the DoD Contract Security Classification Specification DD Form 254 (Attachment 1). The Contractor shall ensure that Contractor employees and subcontractor employees performing services under this contract comply with FAR 52.204-2 Security Requirements. The Contractor shall ensure the employee complies with the DoD Security Agreement (DD Form 441), and the NISPOM rule at 32 Code of Federal Regulation (CFR) Part 117, effective 24 Feb 2021.

The NISPOM is the National Industrial Security Program Operating Manual to which contractors must implement and comply.

1.6.3 Access and general protection/security policy and procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.2049, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. Upon entry on the installation, all vehicles and personnel are subject to search and seizure of contraband and/or unauthorized Government property IAW AR 190-5 and AR 190-13. Should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. The contractor shall submit a visit authorization request for all contractor employees performing on this contract in the Defense Information System for Security (DISS) using the following Security Management Office codes: OEC – W469AA-SAOTC-HQ- 107.

1.6.3.1 Escorts: Access to restricted areas will require contractor personnel to be escorted at all times.

1.6.3.2 Installation Pass Log: Reserved.

1.6.3.3 Individual Termination or Expiration of Employment: Reserved.

1.6.3.4 Contract Termination or Cancellation: Reserved.

1.6.3.5 Common Access Cards (CAC) and CAC Log: All contractor employees shall be registered in the Defense Enrollment Eligibility Reporting System. The Contractor shall provide all necessary information required to obtain a CAC to the COR within five

(5) days after award (A004). Once registration is complete, contractor employees shall apply for a CAC using the Mission Partner Identity, Credential, and Access Management (MP ICAM). The Contractor shall ensure safeguarding of Personally Identifiable Information (PII). The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five (5) days after changes have been made (A005). The COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for.

1.6.4 Personnel Security Monitoring: The contractor shall monitor all adverse information on contractor personnel, such as security violations, arrests, and bankruptcy. The contractor shall inform the Government Security Manager of any denials, suspensions, or revocation of security clearances. Employees may be denied access to restricted areas or denied access to classified information. The contractor shall immediately report the loss or possible compromise of classified information or material to the Government Security Manager IAW DoDM 5200.01-Volume 3, AR 380- 5, ATEC Reg 380-5, OEC Memorandum 380-5, and OEC Memorandum 25-2.

1.6.5 Background Checks: The Contractor shall ensure contractor employees and subcontractor employees performing services under this contract have passed a security check conducted by the State Police Department of their U.S. residence.

Security checks that have been completed as part of a personnel security clearance background investigation, or a previous background check that was a condition of employment, meet this requirement. Documentation of these checks will be made available to the KO or COR upon request. The Government retains the right to exclude any employee from performance of duties under this contract if a background security check reveals an employee is a security risk. The exclusion of an employee for security reasons will not relieve the Contractor from performance of services required under this contract. If the Government determines additional background checks are required, at a minimum, and upon request from the Government, the Contractor shall provide to the KO or COR, the following information on any contractor or subcontractor employee performing services under this contract:

• Full birth name

• Married name (if applicable)

• SSN or local equivalent (ID card number)

• Date of birth

• Place of birth (city, country)

1.6.5.1 Background Check Notification Requirements: If a background check on any employee or subcontractor employee performing services under this contract, whether the check was conducted as a condition of employment or as part of the contract with the Government, reveals any information from any source (including host country law enforcement) of criminal activity by Contractor employees, subcontractors, or subcontractor employees, the Contractor shall immediately notify the KO and COR of that information. The Contractor shall make notification of:

(1) Traffic violations, other than parking, will be reported to the KO or COR only if the contract is for drivers for the Government.

(2) Any suspicious activity by Contractor employees, subcontractors, or subcontractor employees the Contractor believes may pose a risk to U.S. or host nation national security or imminent risk of deadly bodily harm to any person; and

(3) Any actions taken against Contractor employees, subcontractors, or subcontractor employees pursuant to this requirement.

1.6.5.2 Remedies: In addition to other remedies available to the Government, the Contractor’s failure to comply with the requirements of this Performance Work Statement may result in requiring the Contractor or KO to remove a contractor employee or employees from the performance of the contract.

1.6.5.3 Subcontracts: The Contractor shall include the substance of this paragraph and the preceding paragraph in all subcontracts.

1.6.6 Uncleared Contractor Common Access Card (CAC) Credentialing and Access Procedures: Reserved.

1.6.6.1 Contractor Common Access Card (CAC) Eligible Requirements Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DOD facility and access, via logon, to DOD networks on-site or remotely; (2) Remote access, via logon, to a DOD network using DOD-approved remote access procedures; or (3) Physical access to multiple DOD facilities or multiple non-DOD federally controlled facilities on behalf of the DOD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management. Contractor personnel shall return CAC to appropriate U.S. Government authorities within five (5) days of the end of their contractual duties.

1.6.7 Access to Government Information Systems: All Contractor employees and subcontractor employees performing services under this contract who have access to a government information system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DoD Cybersecurity Awareness training prior to access to the information system and then annually thereafter.

1.6.8 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13). The contractor shall develop internal processes and procedures IAW DoD 5220.22-M and an Access Control Plan shall be provided to the KO within 60 calendar days after award of the contract for review and approval (A006).

1.6.9 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Contractor personnel shall maintain Antiterrorism (AT) and Operations Security (OPSEC) Level I training throughout the duration of the contract. All materials produced by the contractor, which may be disseminated outside of OEC, will be subject to a review by designated Government OPSEC and Security personnel prior to release. No news release on any part of the subject matter of this contract shall be made without the prior written approval of the OEC Public Affairs Officer.

1.6.9.1 Operations Security (OPSEC) SOP/Plan Requirements: The contractor shall comply with OEC's OPSEC Plan, which will be provided to the contractor within the 15-calendar day transition-in period. The Contractor shall implement and maintain an OPSEC program for preventing the disclosure of critical information. The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/plan within 90 calendar days of contract award and submit to the COR for approval by the Government OPSEC Officer (A007).

1.7 Key Control: The contractor shall establish and implement procedures to ensure all Government-issued keys are controlled, safeguarded, and not duplicated. Any lost or duplicated keys must be reported to the COR within one duty day, and the contractor will be liable for the cost of re-keying or replacement.

1.8 Post Award Conference/Periodic Progress Meetings: The contractor shall attend a post-award conference, convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. A Contractor representative shall meet with the COR bi-weekly during the first quarter and as needed thereafter to discuss performance.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Mailroom / Production Support Clerk (2 positions). Qualifications for all key personnel are listed below:

• Mailroom / Production Support Clerk (2 positions): Two years experience working independently in a mailroom and operating computer systems (Adobe Acrobat Pro, Microsoft Office Suite). One year of experience operating a large-scale reproduction machine is required.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as contractors in meetings and communications. All documents or reports produced by Contractors shall be suitably marked as Contractor products.

1.11.1 Contractor workspace (office) shall contain a sign signifying the space is occupied by Contractor employee(s).

1.11.2 Contractor Identification Badges: Contractor employees shall display a name tag with their name and company.

1.11.3 Uniform: Reserved.

1.12 Contractor Travel: Reserved.

1.13 Other Direct Costs (ODCs): Reserved.

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer.

All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Contractor personnel shall protect all Government information accessed or generated during contract performance in accordance with the DD Form 254, AR 380-5, DoDM 5200.01, OPSEC requirements, and all other applicable federal, DoD, and Army security regulations. Unauthorized disclosure of Government information may result in removal of contractor personnel from contract performance and may subject the contractor or contractor personnel to administrative, civil, or criminal penalties.

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Non-Disclosure Statements: Reserved

1.18 Advertisement and Social Media: No news release (including photographs and films, public announcements, denial or confirmation of same) on any part of the subject matter of this contract or any phase of any program shall be made without the prior written approval of the OEC Public Affairs Officer. The Contractor shall NOT post information to public website or social media locations, personal or professional, that in any way disclose names, locations, hotel data, participants, discussions, pictures, etc.

before, during or after the contract period of performance without the express consent of the Government. The use of propaganda violates DOD Commercial Use of Imagery Guidelines stated at (http://www.defenseimagery.mil/products/DODimagery/commercialuse.html). The Contractor shall not cite any information (e.g., contract information, pictures, locations, http://www.dimoc.mil/resources/limitations/ etc.) obtained through this contract on any marketing tools to include its company website.

1.19 Information Assurance: At no time will the Contractor or associated sub-contractor employees transmit government documents or information over using methods that do not meet the security requirements specified in the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-171, "Protecting Controlled Unclassified Information (CUI) in Nonfederal Information Systems and Organizations" such as personal electronic mail accounts, public digital data storage sites (cloud storage), social media platforms or instant messaging. Approved government sites such as DoD SAFE at https://safe.apps.mil, or All Partners Access Network (APAN) at https://community.apan.org/, or other transmission means determined by the government must be used.

1.20 Organizational Conflict of Interest (OCI): The contractor shall remain OCI-free during the contract duration IAW FAR Subpart 9.5 and 10 USC Section 2399. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI.

1.21 Phase In /Phase Out Period: The Contractor shall implement and comply with the Phase-In / Phase-Out Plan submitted with its proposal. The Contractor shall keep the Government fully informed of transition status and coordinate closely with the Contracting Officer (KO) and Contracting Officer’s Representative (COR) throughout the transition periods.

The Contractor shall ensure mission continuity and minimize disruption to ongoing operations during both phase-in and phase-out periods. The Contractor shall plan for the orderly transfer of work control, clearly identifying procedures for processing, assigning, and tracking tasks during transition.

1.21.1 Phase – In Requirements: The Phase-In period shall begin upon contract award and shall not exceed fifteen (15) calendar days unless otherwise directed by the KO. The Phase-In period shall consist of two parts:

Part I – Orientation (Days 1–2).

The Government will provide an orientation for Contractor management personnel to ensure familiarity with the OEC mission, working environment, facilities, systems, and applicable policies. Orientation will include security procedures, installation access requirements, safety protocols, communications procedures, and any mission-specific operational requirements.

Part II – Administrative and Operational Integration (Days 3–15).

The Contractor shall complete all necessary administrative and operational actions required to assume full performance. These actions include, but are not limited to:

• Recruiting and onboarding personnel

• Transferring or validating security clearances

• Submitting required management and performance plans

• Coordinating installation, access and badging

• Establishing internal controls and reporting procedures

During this period, the Government will provide access to applicable directives, brief technical requirements, provide facility access as required, explain day-to-day operational procedures, and, if applicable, conduct a joint inventory of Government Furnished Property (GFP).

The Contractor shall be prepared to assume full performance responsibility no later than the end of the Phase-In period.

1.21.2 Phase – Out Requirements: The Phase-Out period shall occur during the fifteen

(15) calendar days immediately preceding contract expiration, unless otherwise directed by the KO. The Contractor shall ensure an orderly and efficient transition to the successor contractor or to the Government.

• The Contractor shall:

• Permit designated successor personnel to observe operations, processes, and procedures

• Complete all ongoing work requirements

• Assemble and organize all working papers, files, data, records, and administrative documentation necessary for continuity of operations

• Transfer required materials and information to the successor as directed by the KO

• Cooperate fully with the Government and successor contractor to avoid disruption of mission requirements

The Contractor shall not defer performance requirements or transfer responsibility to the successor contractor for work properly required under the current contract.

1.21.3 Phase-In / Phase-Out Deliverables:

Deliverable Phase Timeline Submission To

Phase-In Plan Confirmation Phase-In

Within 3 business days of Phase-In start

COR

Staffing Roster (w/ Clearance Status) Phase-In Prior to full performance COR

Required Contract Plans Phase-In Prior to full performance COR / KO

Deliverable Phase Timeline Submission To

(QC/Safety/Security, as applicable) Installation Access Confirmation Phase-In Prior to performance start COR

GFP Inventory (if applicable) Phase-In During Phase-In COR

Phase-Out Transition Plan Phase-Out Per Section 1.21 COR / KO

Records & Work Transfer Phase-Out Prior to contract expiration COR

Final GFP Reconciliation (if applicable)

Phase-Out Prior to contract expiration COR

Final Status Report Phase-Out Final day of performance COR

1.22 Safety: The following paragraphs provide information pertaining to safety and accident prevention applicable to contract performance:

1.22.1 Safety Laws and Regulations: The Contractor shall comply with FAR 52.236- 13, Accident Prevention (November 1991), the references contained therein (e.g. U.S.

Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)),

1.22.1.1 In addition to other requirements for accident prevention specified in this contract, the Contractor shall comply with all Federal and State requirements governing safety and health protection on construction sites and other applicable occupational safety codes.

1.23 Environmental Compliance: The Contractor shall comply with all applicable federal, state, local, Department of Defense, Army, ATEC, OEC, and Fort Hood environmental laws, regulations, policies, and procedures during performance of this contract. Contractor operations shall be conducted in a manner that minimizes adverse environmental impacts.

The Contractor shall properly handle, store, label, and manage any hazardous materials or hazardous waste generated in the performance of this contract in accordance with applicable environmental regulations and installation requirements. The Contractor shall promptly notify the Contracting Officer’s Representative (COR) of any hazardous materials generated and shall coordinate disposal in accordance with Fort Hood hazardous waste management procedures.

The Government will provide hazardous waste disposal services through the Fort Hood hazardous waste program. When directed by the COR and/or installation environmental personnel, the Contractor shall transport hazardous waste to the designated Fort Hood Hazardous Waste Office or approved collection point for turn-in. The Government is responsible for final disposal.

Any environmental incident, spill, release, or non-compliance event shall be immediately reported to the COR and handled in accordance with applicable environmental laws and installation procedures.

1.23.1 Environmental Compliance Plan and Program: Reserved.

1.24 Required Training:

1.24.1 Anti-Terrorism (AT) Level I Training: All Contractor employees shall complete AT Level I training annually.

1.24.2 OPSEC Training: All Contractor employees shall complete Level 1 OPSEC training annually.

1.24.2.1 If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

1.24.3 iWATCH Training: All Contractor employees shall complete iWATCH training within 30 days of start.

1.24.4 Information Assurance (IA) / Information Technology (IT) Training: All Contractor employees shall complete DOD Cybersecurity Awareness training annually.

1.24.5 Personally Identifiable Information (PII): Reserved.

1.24.6 Threat Awareness Reporting Program (TARP Training): All Contractor employees shall complete TARP training annually. TARP training is available at the Army Learning Management System (ALMS) https://www.lms.army.mil/. Training must have been completed within the last 12 months and maintained yearly thereafter. If training cannot be conducted on the website, the Contractor will coordinate with the local Counterintelligence (CI) Officer at their assigned location for classroom training and a copy of either the training certificate or the training attendance roster signed by the CI Officer will be maintained by the Contractor. Verification of the training will be provided to the Contracting Officer (KO) or Contracting Officer Representative (COR) within ten (10) calendar days after completion of the training.

1.24.7 Other: Contractor shall complete Fort Hood Publications Management Course & Installation Postal Certification.

1.25 Government Property and Services: Reserved.

1.26 Safety Requirements: The contractor shall take proper safety and health precautions to protect the work, the employees, the public, and the property of others.

The contractor shall report immediately to the local commander or the authorized representative with notification to the COR, all accidents involving the contractor and employees, which occur on a Government installation or other premises under the direct control of the Government.

1.27 Environmental Requirements: Reserved.

PART 2

DEFINITIONS & ACRONYMS

2.1 Definitions:

Contracting Officer (KO): means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR): As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Day: Unless otherwise specified, a calendar day.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Property - means all property owned or leased by the Government.

Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance (QA): The Government's process to verify services meet contract standards.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control (QC): The contractor’s measures to ensure work meets contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s).

Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Workday - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms:

• ATEC: Army Test and Evaluation Command

• CAC: Common Access Card

• COR: Contracting Officer’s Representative

• CUI: Controlled Unclassified Information

• GFP: Government-Furnished Property

• HLO: High Level Objective

• KO: Contracting Officer

• OEC: Operational Evaluation Command

• OPSEC: Operations Security

• PWS: Performance Work Statement

• QA: Quality Assurance

• QASP: Quality Assurance Surveillance Plan

• QC: Quality Control

• QCP: Quality Control Plan

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3.1 Government Furnished Property

• 3.1.1 Reserved.

• 3.1.2 Reserved.

• 3.1.3 Reserved.

• 3.1.4 Reserved.

• 3.1.5 Reserved.

• 3.1.6 Reserved.

• 3.1.7 Reserved.

• 3.1.8 Reserved.

3.2 Emergency and Rescue

• 3.2.1 Emergency Medical, Fire, and Police Protection Services will be provided.

3.3 Telecommunications/Utilities

• 3.3.1 The Government will provide Class A telephone service and network connectivity.

• 3.3.2 The Government will furnish natural gas, electricity, air conditioning, sewer, and water.

• 3.3.3 The Government will provide limited access to the existing Local Area Network (LAN) to include electronic mail (e-mail).

• 3.3.4 Reserved.

3.4 Government Owned Vehicles: A closed-body government vehicle will be provided for mail delivery and pickup. The contractor is responsible for daily preventive maintenance checks and coordinate with government Mail Room Manager for service and repairs.

3.5 GFE Tools, Hand Tools, Equipment: Reserved.

3.6 Government Furnished Facilities and Real Property:

• 3.6.1 The Government will provide office space in Bldgs. 91012, Rooms 117 and 118, including computer equipment, basic furniture, and all necessary support equipment.

• 3.6.2 - 3.6.8 Reserved.

3.7 Government Furnished Services:

• 3.7.1 The Government will provide Training as listed in section 1.24.

• 3.7.2 The Government will provide scheduled custodial services.

• 3.7.3 The Government will provide pest control services as required.

• 3.7.4 Reserved.

• 3.7.5 Reserved.

3.8 The Government will provide postage and access to shared copy machines.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General: The Contractor shall furnish all necessary labor and supervision required by this contract, except for items specified as Government-furnished.

4.2 Secret Facility Clearance: See para 1.6.1 and attachment 1 (DD Form 254)

4.3 Materials: The contractor shall provide all expendable office supplies and materials required to perform services.

4.4 Vehicles and Equipment: Reserved.

4.5 Background Checks: See para 1.6.5

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide comprehensive mailroom operations, vehicle operations support services, reproduction services, publications management, message handling, shredder support, and security inspections as detailed below.

5.2 Tasks:

5.2.1 HLO 1: Mailroom Operations

5.2.1.1 Task Statement: Pickup, receive, control, sort, and distribute incoming/outgoing mail and packages (FedEx/UPS/DHL).

• TD: IAW postal, DoD, Army, and local regulations. Maintain delivery logs.

• AQL (Example): 99% mail sorting accuracy. No more than one substantiated customer complaint per month.

5.2.2 HLO 2: Vehicle Operations Support Services

5.2.2.1 Task Statement: The Contractor shall provide operator-level vehicle support services in support of Government vehicle operations. Services shall include performing preventive maintenance checks and services (PMCS), maintaining vehicle cleanliness and readiness, and providing administrative dispatch support.

• STD: Daily PMCS completed and documented prior to vehicle use.

Vehicle deficiencies reported to the Government within 1 business day of identification. Monthly mileage and dispatch reports submitted to the COR NLT the 19th of each month.

• AQL (Example):

100% of PMCS completed and documented.

100% on-time submission of monthly mileage reports to the COR.

≥ 99% accuracy of vehicle logs and dispatch documentation.

5.2.2.2 Government Vehicle Accountability and Dispatch Authority

The Government retains full responsibility for the dispatch and accountability of all Government-owned or leased vehicles in accordance with applicable regulations. The Contracting Officer’s Representative (COR) or designated Government representative will dispatch vehicles to authorized Government personnel, who may sub-dispatch vehicles to contractor personnel strictly for the performance of official contract duties.

Contractor personnel are authorized to operate Government vehicles only when officially sub-dispatched by Government personnel and only for mission support activities within the scope of this contract. The Contractor shall perform daily user-level preventative maintenance checks and services (PMCS), track vehicle mileage, and report mileage and maintenance requirements to the COR or designated Government representative to support Government dispatch actions.

Contractor personnel shall operate Government vehicles in a safe and responsible manner and in compliance with all applicable Federal, State, local, and installation regulations. The Contractor shall be responsible for damages resulting from contractor personnel negligence in the operation of Government vehicles, to the extent permitted by applicable laws, regulations, and the terms and conditions of the contract.

Nothing in this section shall be construed as transferring Government vehicle accountability or inherently governmental responsibilities, including dispatch authority, to contractor personnel.

5.2.3 HLO 3: Reproduction Services

5.2.3.1 Task Statement: Operate office equipment (e.g., printers, copiers, facsimile, binding machine, cutting machine) equipment to fulfill customer work orders, including classified printing.

• TD: Comply with AR 25-30. Process classified documents IAW AR 380-5.

Maintain a lot of print requests.

• AQL (Example): 98% of work orders completed by the specified deadline with no quality defects.

5.2.4 HLO 4: Message Handling

5.2.4.1 Task Statement: Process classified and unclassified Automated Message Handling System (AMHS) traffic.

• STD: Review/forward unclassified messages; print and deliver classified messages per security policies.

• AQL (Example): Zero security incidents or violations in the handling of classified messages.

5.2.5 HLO 5: PDS Inspection

5.2.5.1 Task Statement: Conduct daily, random visual inspections of the Protected Distribution System (PDS) raceway.

• STD: Inspect the entire PDS daily. Immediately notify Security Manager/S2 and G6 ISSM of any discovered anomalies.

• AQL (Example): Inspection completed 100% of duty days. Notification of anomalies within 15 minutes of discovery.

5.2.6 Service Contract Reporting:

5.2.6.1 Operational Status updates: The Contractor shall provide accurate and timely operational status updates for mailroom operations and reproduction services to the Government, as requested. Status updates may be provided verbally or electronically and do not require a formal written report. The format and frequency of such updates shall be as directed by the COR.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions):

• 6.1.1 FAR Subpart 7.5, 9.5

• 6.1.2 DoD 5220-22-M (NISPOM)

• 6.1.3 AR 25-1, AR 25-2 (Army IT and Cybersecurity)

• 6.1.4 AR 25-30 (The Army Publishing Program)

• 6.1.5 AR 380-5 (Army Information Security Program)

• 6.1.6 DoD Postal Manual 4525.6-M

• 6.1.7 AR 190-5, AR 190-13 (Physical Security)

• 6.1.8 DoD Instruction 5230.24 (Distribution Statements on Technical Documents)

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Attachment 1 – DD Form 254 (Contract Security Classification Specification)

7.4 Attachment 2 – Quality Assurance Surveillance Plan (QASP)

7.5 Attachment 3 – Government Property (GP) - Reserved

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

Performance Objective

(The Service required— usually a shall statement)

Standard Incentive (Positive and/or Negative)

Surveillance Method

1. Combating Trafficking in Persons

FAR 52.222-50 c

The Contractor shall notify its employees of the United States Government’s zero-tolerance policy regarding trafficking in persons and the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment.

All contractor personnel are informed of CTIP requirements and consequences (100% compliance required). Positive: Full compliance supports positive

CPARS.

Negative: Any violation may result in removal from the contract, corrective action, or adverse

CPARS.

100% Inspection

Mailroom Operations PWS Paragraph 5.2.1 The Contractor shall receive, control, log, safeguard, sort, and distribute all incoming and outgoing official mail and packages in accordance with applicable postal, DoD, Army, and local regulations, and shall maintain complete and accurate accountability records.

Mail is processed, logged, and distributed accurately and securely in accordance with governing postal, DoD, Army, and command regulations and established mailroom procedures, with required accountability and delivery records maintained (≥99% accuracy; 100% same-duty-day processing; no more than one

Positive: Consistent performance supports positive

CPARS.

Negative: Failure to meet standards may result in corrective action, invoice adjustment, or adverse CPARS.

Random sampling and periodic inspections conducted by the COR; customer feedback used as a supplemental indicator.

Technical

Monitors may assist with observations substantiated complaint per month.

IAW Section 3.1.4.

2. Vehicle Support Services PWS Para 5.2.2 The Contractor shall perform and document daily preventive maintenance checks and services (PMCS), accurately track vehicle mileage, and submit required dispatch and mileage reports.

Daily PMCS is performed and documented. Monthly dispatch and mileage reports are complete and accurate (100% PMCS completion; 100% accurate reports submitted by the 19th of each month).

Positive: Timely and accurate reporting supports positive

CPARS.

Negative: Missed PMCS or inaccurate reports may result in corrective action or invoice adjustment.

Periodic inspections and 100% monthly review of PMCS, dispatch, and mileage documentation in accordance with the QASP.

3. Reproduction Services PWS Para 5.2.3 The Contractor shall provide reproduction services by operating Government-furnished office equipment to process…