Performance Work Statement_20220301.pdf

PERFORMANCE WORK STATEMENT

FOR

MOTORCYCLE SAFETY TRAINING SERVICES

AT

JOINT BASE ELMENDORF-RICHARDSON, ALASKA

1 March 2022

TABLE OF CONTENTS

SECTION I Page

1. Description of Services

2. Specific Tasks

3. Deliverables

4. Applicable Documents

5. Motorcycle Safety Training Program Requirements 7

SECTION II

6. Service Summary 8

7. Hazards Information 9

8. General Information 10

9. Miscellaneous Paragraphs 11

APPENDIX I

A1.1. Definitions, Abbreviations, and Acronyms 13

A1.2. Acronyms 15

APPENDIX II

A2.1. Workload Estimates 16

SECTION I

1. DESCRIPTION OF SERVICES

1.1. General. The Contractor shall plan, coordinate, and conduct a non-personal services contract to provide Basic Rider’s Course (BRC/BRCu), Basic Rider’s Course 2 (BRC2/BRC2u), and Advanced Rider’s Course (ARC/ARCu) motorcycle trainings for Joint Base Elmendorf- Richardson (JBER), AK personnel. The training will follow Motorcycle Safety Foundation (MSF), Department of Defense Instruction (DoDI) 6055.04 including Air Force Instruction (AFI) 91-207 and Army Regulation (AR) 385-10 guidelines. During all aspects of the course, the instructors must possess the appropriate MSF certifications. The Government shall not exercise any supervision or control over the contract service providers performing the services herein.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2. Background. Services provided under this contract shall be performed in accordance with (IAW) DoDI 6055.04, DoD Traffic Safety Program, all applicable service-specific, state, installation, and MSF guidelines and regulations.

1.3. Scope. The Contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials (instructional and non-instructional), supervision, and other items and non-personal services necessary to perform Motorcycle Safety Training as defined in this Performance Work Statement (PWS) except for those items specified in paragraph 2.6. as Government or student furnished property and/or services. The Contractor shall perform to the standards as specified in the contract and PWS. This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resource application to accomplish all tasks under the contract. The Contractor shall be responsible for maintaining communication with the Contracting Officer (CO) and the Quality Assurance Personnel (QAP) (if applicable), and to immediately notify both the CO and the QAP of any problems that would prevent timely performance of this contract. The Contractor is responsible for and required to implement, and maintain management control systems necessary to plan, organize, direct, and control all activities under this contract.

1.4. Period of Performance. The period of performance of this contract shall be:

Base Year: 1 Mar 2022 through 28 Feb 2023 Instruction Requirement Dates: 1 Mar 2022 through 28 Feb 2023 (Funded w/FY22 and No Funding Required for 1st Qtr FY23 because no winter instruction.)

Option Year One: 1 March 2023 through 28 Feb 2024 Instruction Required Dates: 1 March 2023 through 28 Feb 2024 (Funded w/FY23 and No Funding Required for 1st Qtr FY24 because no winter instruction.)

Option Year Two: 1 March 2024 through 28 Feb 2025 Instruction Required Dates: 1 March 2024 through 28 Feb 2025 (Funded w/FY24 and No Funding Required for 1st Qtr FY25 because no winter instruction.)

2. SPECIFIC TASKS:

2.1. Basic Services. The Contractor shall provide Motorcycle Training Services to JBER personnel authorized by the 673d Air Base Wing Installation Safety.

2.2. Specific Tasks. The Contractor will be required to provide the following MSF certified course(s): Basic Rider Course/ Basic Rider Course Updated (BRC/BRCu), Basic Rider Course 2/ Basic Riders Course 2 Updated (BRC2/BRC2u), and Advanced Riders Course/Advanced Riders Course Updated (ARC/ARCu). The Contractor shall develop and maintain an effective Quality Control Plan (QCP) as described in para 8.3.2. The Contractor shall maintain MSF-certified instructors will remain effective throughout the life of the contract, to include any subsequent option periods. The Contractor will obtain an approved MSF Rider Education and Recognition Program (RERP) range certification number(s) as applicable in accordance with MSF guidelines.

The Contractor shall provide copies of the RERP certification to the 673d Air Base Wing Installation Safety Office prior to first class date. MSF requirements are one qualified instructor for every six students who are receiving either BRC/BRCu, BRC2/BRC2u, or ARC/ARCu training. The Contractor shall provide Privately Owned Motor Vehicle-2 Wheeled (PMV-2) training in accordance with MSF guidelines and coordinate PMV-2 training schedules to include locations, dates, and times with respective. The Contractor shall implement innovative approaches to enhance overall motorcycle safety. Products shall include but are not limited to, creating power point presentations, fact sheets, articles, web content, pod casts etc.

2.3. Place of Performance. All classroom and range services will be held at the MSF approved contractor-provided facilities. On-cycle training and evaluations will be held at the Contractor provided motorcycle ranges. The Contractor shall be responsible for the travel and transport of the instructors, supplies, and equipment to and from any training locations.

2.4. Course Attendance/Cancellation. The Contractor shall provide a separate course sign in sheet for members attending each training course provided under this contract and will provide copies of the sign in sheet to the 673d Air Base Wing Installation Safety as specified in paragraph 3. Deliverables. Copies of the MSF completion, cards must be submitted with the applicable invoice as specified in paragraph 3. Deliverables.

2.4.1. Students who have registered then subsequently cancelled or no-show for any course provided under this contract shall be identified on the student reports/sign-in sheets submitted as specified in paragraph 3 Deliverables.

2.4.1.1. If the Contractor is provided with at least a two (2) business day notice that a student wishes to reschedule or cancel, the Government is not obligated to pay for the cancelled course.

2.4.1.2. If the Contractor is not provided with the specified two (2) business day notice for course cancellation and a student is a no-show; the Government is not obligated to pay for the course if the reason(s) for the no-show or incomplete training were beyond the students control (natural disaster, vehicle accident, medical emergencies, deployments, TDY, etc.).

2.4.1.3. The Contractor will notify the 673d Air Base Wing Installation Safety Office of all no-shows no later than close of business on the first business day following the scheduled course’s start date. Course failures will be reported by the Contractor to the 673 Air Base Wing Installation Safety Office no later than the close of business on the class date the instructor deemed the student to have failed the course.

2.4.1.4. To qualify for an exemption for the scheduled training, the student’s commander must provide a Memorandum For Record (MFR) explaining the reason for the student not fulfilling their training responsibility.

2.4.2. The Contractor will also indicate on the student sign in sheet if a student was a no-show or failed to complete training.

2.5. Class sizes. The Contractor shall provide annual BRC/BRCu, BRC2/BRC2u, and ARC/ARCu training courses during the applicable riding seasons of each year and maintain the appropriate student to instructor ratio of one instructor to six students In Accordance With (IAW) Motorcycle Safety Foundation MSF training standards. Anticipate a rush of military riders requesting the training at the beginning of the open annual registration season. See Appendix 2 for workload data pertaining to the estimated number of riders per course annually.

2.6. Facilities/Equipment. The Contractor is required to provide classroom facilities to conduct the appropriate classroom instruction along with an MSF certified motorcycle range to support training IAW MSF standards. The Contractor shall conduct a pre-inspection of all motorcycle training ranges that meet MSF guidelines prior to scheduled training. Students attending BRC/BRCu, BRC2/BRC2u, or ARC/ARCu will be responsible for providing their own Personal Protective Equipment (PPE) IAW MSF, DoDI 6055.04, AFI 91-207 and Army Regulation (AR) 385-10 standards. Contractor shall provide individual training motorcycles to BRC/BRCu students. Students will provide their own motorcycle for BRC2/BRC2u and ARC/ARCu training.

3. DELIVERABLES

Support Area Title Delivery Date/Description

Management/Technical Quality Control/Assurance Plan*

30 days prior to first class start date/maintained current throughout contract.

Attendance Report Student Training Sign-in** Provide a separate student sign-in sheet to the Safety Office no later than five business days of each course completion.

No-Shows Provide a list of no-shows no later than close of business on the first business day following the scheduled course’s start dates.

Failures Provide failure report no later than the close of business on the class date the instructor deemed the student to have failed the course.

Training Courses Course Schedules* The contractor will coordinate course schedules with the 673d Air Base Wing Installation Safety Office as needed.

Course Tracking Course Registration* The contractor shall provide prior to the start of the training season, a mechanism for course registration. (Loading training courses, directions to the training sites (Academic and hands-on) and personal registration.

Training Performance Contractor shall provide a monthly report no later than the first business day of each month and include cancellations due to weather.

Management Invoice Submission Provide invoice and copies of the MSF completion cards to the 673d Air Base Wing Installation Safety Office no later than five business days of each course completion.

*Quality Control/Assurance Plan shall include a detailed description of customer/student feedback and complaint process and method of planned resolutions.

**Student Training Sign-in sheets will include the following mandatory items:

- Full Name of Student

- Work telephone number and e-mail

- Personal telephone number and e-mail

- Individual Test Scores

- Course completion certificate (if applicable) and copies of MSF ID cards

- Pass/Fail (include information as to why the student failed i.e. academic or riding skills)

- No-show/Cancellation explanation

4. APPLICABLE DOCUMENTS

DoDI 6055.04 DoD Traffic Safety Program Enclosure 3, Paragraph ,4.f

AFI 91-207 The US Air Force Traffic Safety Program

Chapter 3 and Chapter 4

AFI 31-218 Motor Vehicle Traffic Supervision

Chapter 4, paragraph 4- 2c(1)(c)

AR 385-10 The Army Safety Program Chapter 11, paragraphs 7 and 9

Supplements Major Command (MAJCOM) and Installation Instructions, Manuals and Pamphlets

Relating to motorcycle training and personal protective equipment

Copies of MAJCOM and Installation Instructions, and Manuals may be obtained from the respective 673 Air Base Wing Installation Safety office.

5. MOTORCYCLE SAFETY TRAINING PROGRAM REQUIREMENTS

5.1. The Contractor shall comply with Major Command (MAJCOM)/Direct Reporting Unit (DRU)/Forward Operating Agency (FOA) and installation-specific Motorcycle Safety Training Program requirements.

5.2. The BRC/BRCu, BRC2/BRC2u, and ARC/ARCu is limited to a class size IAW MSF standards. Each location shall have sufficient staffing to operate classes IAW MSF Standards.

5.3. The Contractor and the discretion of the MSF instructor shall ensure the minimum number of students are registered for tentatively scheduled classes prior to the class start date.

The maximum number of students as established by MSF guidelines cannot be exceeded.

5.4. The Contractor shall verify all motorcycle training ranges and classroom facilities meet MSF guidelines for a safe training environment no less than 30 days prior to the first class date.

The Contractor will ensure ranges are certified for use by the MSF. The Contractor shall perform minor maintenance; such as sweeping, cleaning or marking touch-ups, on motorcycle ranges when necessary to facilitate timely delivery of training. The Contractor will be available and provide subject matter expertise and instruction in the complete marking or certification of a motorcycle range including the proper layout, clearances and required setbacks of a new or reconditioned range IAW MSF Standards.

5.5. The Contractor is responsible for procuring all items and materials (instructional and non-instructional) to be used in completing the requirements of this PWS, unless otherwise stated in this PWS. The Contractor shall provide instructional material to each student as required by the specific MSF curriculum for each course. Storage of materials and equipment will be the Contractor's responsibility.

SECTION II

6. SERVICE SUMMARY

6.1. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and will be assessed on an “Acceptable” or “Unacceptable” basis. These thresholds are critical to mission success.

Performance Objective PWS Paragraph Performance Threshold

Method of Surveillance

The Contractor shall:

Anticipate rush of military training requests at the beginning of the riding season and the course scheduling.

2.5 100% of the time Periodic and Random Sampling

Provide an MSF instructor who is a qualified instructor

2.2 100% of the time

Periodic verification and Customer Complaints

Provide MSF certified range

2.3, 2.6 100% of the time Periodic and Random Sampling

Provide the required number of instructors per number of students

2.2., 2.5 100% of the time Periodic and Random Sampling

Provide required reports and sign-in sheets

2.4, 3. 95% of the time Random Sampling

Ensure motorcycle ranges are pre-inspected and ready for scheduled training days per MSF guidelines

2.6 100% of the time

All motorcycle ranges shall be ready for scheduled training classes.

6.2. The following listing provides various types of surveillance as examples to select from and should not be included on the final document:

- Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.

- Random Inspection Guide: Method of surveillance, lot size, sample size, performance requirement, sampling procedure, inspection procedure

- 100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed.

6.3. Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis. (i.e., monthly, quarterly, semi-annually etc.)

6.4. Customer Complaint: Complaints must be validated.

7. HAZARDS INFORMATION

7.1. The Contractor (or its subcontractors) shall not be required to handle chemical surety materials or explosives. While performing the requirements of this task, the Contractor or its subcontractor shall be responsible for obtaining all necessary Safety Data Sheets (SDS) in order to conduct this project. The Contractor and its subcontractors shall conduct all operations in accordance with applicable Federal, State, and local regulations as well as the Contractor prepared (Government approved) safety plan or the approved safety standard operating procedures (SOPs) as established for the operation of all facilities.

SECTION III

8. GENERAL INFORMATION

8.1. Scheduling Concerns:

8.1.1. Hours of Operation. The Contractor is responsible for ensuring the Government and course attendees are fully aware of their hours of operation and applicable course dates, times, and locations. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

8.2. Emergency Operations/Mission Essential Personnel:

8.2.1. Continuation of Essential Contractor Services During Crisis. All services in this PWS HAVE NOT been defined or designated as essential services for performance during crisis IAW Defense Federal Acquisition Regulations 252.237-7023, “Continuation of Essential Contractor Services.”

8.3. Quality Control:

8.3.1. Quality Assurance. The Government shall rely on the contractors’ existing quality assurance system as the method to ensure that the requirements of the contract and performance thresholds are met; however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time.

8.3.2. Quality Control Plan (QCP). The Contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations and IAW best commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services with special emphasis placed on those services listed in this PWS. The Contractor’s quality control program is the means by which it assures itself that the work complies with the requirement of the contract. As indicated in paragraph 3 of the PWS, the Contractor will submit their quality control/assurance plan (30) days prior to the first class date. After acceptance of the quality control plan the Contractor shall obtain the Contracting Officer’s acceptance, in writing, of any proposed change to their QC system.

8.3.3. Contract Discrepancies. The Government will periodically evaluate the Contractor’s performance using the methods of surveillance listed in Section II – Service Summary of the PWS. Government personnel will record all surveillance observations. When an observation indicates defective performance, the Government representative conducting the surveillance will require the Contract Manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation, only acknowledgment that he or she has been made aware of the defective performance. If the Contractor challenges the validity of any observation, and the Government representative and

Contract Manager cannot come to an agreement, the complaint in question shall be forwarded to the Contracting Officer for resolution. The preferred method of dealing with any valid observation is re-performance, if possible, and at no additional cost to the Government. Repeat observations or an incident that violates safety or environmental regulations shall require the Government Representative to instigate a Corrective Action Report (CAR) through the Contracting Officer. The Contractor shall be given three (3) business days to respond to the CAR with either an explanation on why it disagrees with the CAR or with its concurrence with the CAR, any disciplinary action taken, and a mitigation plan to avoid repeat occurrences.

9. MISCELLANEOUS PARAGRAPHS

9.1. Contractor Furnished Property and Services: The Contractor shall furnish everything required to perform this contract in accordance with all of its terms. The following mentioned requirements are not all inclusive of the Contractor furnished items and services required in the performance of this contract.

9.2. Freedom of Information Act (FOIA): All official Government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoDI 5400.7-R/AF Supplement). Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the Pacific Air Forces FOIA Manager to ensure proper processing and compliance with the Act.

9.3. Controlled Unclassified Information (CUI): The Contractor shall comply with DoDI 5400-7-R, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding Controlled Unclassified Information (CUI) material.

9.4. Privacy Act: Work on this contract may require that personnel have access to information protected by the Privacy Act. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations when handling such information.

9.5. Records: All records created and received by the Contractor in the performance of this contract shall be maintained and readily accessible. Records shall remain the property of the Government.

9.6. Safety Concerns: The Contractor is solely responsible for compliance with all mandated safety standards to include, but not limited to, Occupational Safety & Health Administration (OSHA) and Alaska Occupational Safety and Health Division (AKOSH) in the performance of the work. The standards are for the protection of their employees. The Government is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources. The contractor shall immediately report any mishaps/injuries involving government employees to Installation Safety.

SECTION IV

APPENDIX 1

A1.1. DEFINITIONS, ABBREVIATIONS, AND ACRONYMS

Contract Administrator (CA). The individual within the contracting office who performs the day-to-day administration of the contract. The contract administrator may also be the contracting officer.

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Corrective Action Report (CAR). Used to document unacceptable performance by the Contractor.

Defect. Any non-conformance with requirements specified in the contract.

Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire's use by the Government.

Major discrepancy. A major finding is defined as a condition that would endanger personnel, jeopardize equipment or system reliability, affect safety of flight, or warrant discontinuing the process or equipment operation.

Minor discrepancy. A minor finding is defined as an unsatisfactory condition that requires repair or correction, but does not endanger personnel, affect safety of flight, jeopardize equipment reliability, or warrant discontinuing a process or equipment operation.

Performance Assessment. A process that measures success towards achieving defined performance objectives or goals defined within the performance thresholds in the services summary or the process of assessing progress towards achieving the objectives/goals developed in a performance plan or partnering agreement.

Performance Indicator. A measurable characteristic of an output of a work process. Generally synonymous with attribute.

Performance Management. The use of performance measurement information to effect positive change in organizational culture, systems, and processes, by helping to set agreed upon performance goals, allocating and prioritizing resources, informing managers to either confirm or change current policy or program directions to meet those goals, and sharing results of performance in pursuing those goals.

Performance Objective. The outcome associated with successful contract performance in a specific area. This is a critical success factor in achieving the organization’s mission, vision and strategy which, if not achieved, would likely result in a significant decrease in customer satisfaction or risk mission failure. Obtaining multi-services/sub-services performed at a certain measurable standard and consistently ensures success in achieving the objectives critical to the mission.

Performance Threshold. The minimum performance level of a performance objective required by the Government.

Quality Assurance (QA). Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

Quality Assurance Personnel (QA or QAP). Individual who monitors a Contractor on a daily basis and who is involved in every aspect of a contract to ensure the Contractor is in compliance with that contract.

Quality Assurance Program Coordinator (QAPC). The individual designated by the contracting squadron commander to manage the installation QA program.

Quality Control (QC). Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the PWS.

Services Summary (SS). A summary of the performance objective and performance threshold required by the Government in Contractor performance. Also known as a Performance Requirements Summary or Services Delivery Summary or Performance Requirements Document.

Standard. An exact value, a physical entity, or an abstract concept, established and defined by authority, custom, or common consent to serve as a reference, model, or rule in measuring quantities or qualities, establishing practices or procedures, or evaluating results. A fixed quantity or quality. A defined measure of comparison.

A1.2. ACRONYMS

AFI Air Force Instruction

AFMAN Air Force Manual

AKOSH Alaska Occupational Safety and Health Division

AR Army Regulation

ARC Advanced Rider’s Course

ARCu Advanced Rider’s Course Updated

BRC Basic Rider’s Course

BRCu Basic Rider’s Course Updated

BRC2 Basic Rider’s Course 2

BRC2u Basic Rider’s Course 2 Updated

CAR Corrective Action Report

CO Contracting Officer

DODI Department of Defense Instruction

DODM Department of Defense Manual

DRU Direct Reporting Unit

FOA Forward Operating Agency

FOIA Freedom of Information Act

GFP Government-Furnished Property

IAW In Accordance With

JBER Joint Base Elmendorf-Richardson

MAJCOM Major Command

MSF Motorcycle Safety Foundation

OSHA Occupational Safety and Health Administration

PPE Personal Protective Equipment

PMV-2 Privately Owned Motor Vehicle 2-Wheeled

PWS Performance Work Statement

QAP Quality Assurance Personnel

QCP Quality Control Plan

RERP Rider Education and Recognition Program

SDS Safety Data Sheet

APPENDIX 2

A2.1. Workload Estimates: The following number of riders will be offered BRC, BRC2u, and ARC training each riding season during each period of performance stated in paragraph 1.4.:

Course Riders Basic Rider Course (BRC/BRCu) 130 Basic Rider Course 2 (BRC2/BRC2u) 30 Advanced Rider Course (ARC/ARCu) 60

A2.2. Numbers are subject to change based on available funding and military operations affecting personnel numbers.