Past Performance Survey FN1616 26.docx

This is a Past Performance Survey form designed to evaluate sales representative performance for furniture installation services. The survey contains nine questions assessing the sales representative's responsiveness, product knowledge, service quality, and overall performance across the customer engagement lifecycle—from initial inquiry through post-project follow-up. Questions cover timeliness in answering questions and providing quotes, knowledge of furniture products, satisfaction with services rendered, post-order communication, and post-project verification of customer satisfaction. The form includes rating scales (Excellent, Good, Fair, Poor) and space for explanatory comments, along with four image placeholders, likely intended for photographic documentation of completed projects or product installations.

This survey tool supports the RFP FN1616-26 issued by Federal Prison Industries (UNICOR) under the Department of Justice Bureau of Prisons Federal Correctional Complex Forrest City for an Indefinite Delivery/Indefinite Quantity contract covering installation services of UNICOR furniture products. The contract carries a guaranteed minimum of $1,000 and maximum of $5,000 over a five-year period, with services required throughout the continental United States, Alaska, Puerto Rico, Hawaii, and occasionally OCONUS locations. The survey allows UNICOR to collect objective feedback from past customers to evaluate contractor performance and inform future vendor selection decisions.