PAST PERFORMANCE CUSTOMER SURVEY--natural gas.docx

PAST PERFORMANCE CUSTOMER SURVEY

Using only (A), (UA), or (N/A) How do you rate the Offeror’s performance against the following items?

Rating A= Acceptable UA= Unacceptable N/A= Not Applicable

Comments Please explain the rationale for your rating in sufficient detail to facilitate the Technical Evaluators in their review of the survey results. Please indicate if an item is not applicable to the representative project.

What is the overall customer satisfaction?

How would you rate the level of professionalism and integrity with which the Offeror conducted business?

What was the level of responsiveness to the client’s needs and expectations?

How would you rate the Offeror’s professional technical capabilities?

How effective was the level of communications?

How would you rate the Offeror’s supply base?

Reference Giver - Name

Title

Address

Telephone

Fax

Role in acquisition process

Extent of contact with vendor personnel (e.g.

daily, weekly, etc.)