draft PERFORMANCE WORK STATEMENT.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

Caterpillar Equipment Repair Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, quality control and other items and non-personal services necessary to perform repair services for Caterpillar Equipment as defined in this PWS, except as specified in Paragraph 3.0 as Government Furnished. The contractor shall perform to the standards in this contract.

1.2 Background: As the equipment breaks down the contract will be used to repair the items to get the equipment operational again per manufacture’s standards

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and two 12-month option years.

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QC program is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary. After acceptance of the QC Plan, the contractor shall obtain the KO’s acceptance in writing of any proposed changes to its QC system.

1.4.2 Quality Assurance (QA): The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) defect rate(s).

1.4.3 Recognized Holidays: The following are recognized US holidays. The contractor shall not perform services on these days

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday: Third Monday in January

1.4.3.3 President’s Day: Third Monday in February

1.4.3.4 Memorial Day: Last Monday in May

1.4.3.5 Juneteenth: June 19th

1.4.3.6 Independence Day: July 4th

1.4.3.7 Labor Day: First Monday in September

1.4.3.8 Columbus Day: Second Monday in October

1.4.3.9 Veteran’s Day: November 11th

1.4.3.10 Thanksgiving Day: Fourth Thursday in November

1.4.3.11 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services between the hours of 0600 - 1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at Letterkenny Army Depot, or the vendor’s location. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.5 Security Requirements: Access and general protection/security policy and procedures. This standard language is for contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.6 Physical Security: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. iWATCH training can be found at:

https://www.letterkenny.army.mil/ctrresources/

1.4.6.2 AT Level I training. This standard language is for contractor employees with an area of performance within as Army controlled installation, facility or area. All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas shall complete AT Level I awareness training within 30 calendar days after the contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://www.letterkenny.army.mil/ctrresources/

1.4.6.3 OPSEC training. For contracts that require OPSEC Training. Per AR 530- 1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC Awareness training can be found at: https://www.letterkenny.army.mil/ctrresources/

1.4.6.4 Conservation of Utilities: The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount. This conservation of utilities will be monitored by the utility bills.

1.4.6.5 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating any equipment used in the performance of this contract. NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified for the position in which they will be serving. The contractor shall submit with the solicitation a certificate or license certifying that the vendor is a licensed Caterpillar repair location. Qualifications will be submitted to the KO via the solicitation.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with Federal Acquisition Regulations Subpart 42.5. The KO, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the Contacting Officer will apprise the contractor of how the Government views the contractor’s https://www.letterkenny.army.mil/ctrresources/ https://www.letterkenny.army.mil/ctrresources/ performance and the contractor shall apprise the Government of problems, if any, being experienced The contractor shall resolve outstanding issues raised by the Government.

Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall provide a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO.

The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

1.4.9 Identification of Contractor Employees: All contact personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The contractor shall also ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contractor personnel will be required to obtain and wear badges, company uniforms with the performance of this contract. https://www.letterkenny.army.mil/ctrresources/

1.4.10 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted which may be affected by the

OCI.

2.0 Definitions and Acronyms:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR - A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER (KO) - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR) - An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE - A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE - Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY - Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) - An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL - All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR – One that enters into a contract with a prime contractor.

The Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY - The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK - Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer OCI Organizational Conflict of Interest ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

The Government will provide the facilities, equipment, materials, and/or services listed below:

3.1 Facilities: The Government will not furnish the necessary workspace for the contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Equipment: None

3.3 Materials: None

3.4 Services: None

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. This will depend on which building the piece of equipment is located.

4.0 Contractor Furnished Property, Materials, Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall:

5.1 Repair: The contractor will provide repairs to the Government owned Caterpillar Equipment listed below.

Asset # Description Year Make Model Serial # E118 Track Loader 2006 Caterpillar 953C CAT0953CLBBX02889 E1829 Track Loader 2005 Caterpillar 963C CAT0963CTBBD02037 E1808 Wheeled Loader 2005 Caterpillar 962G CAT0962GPAXY00484 E1818 Wheeled Loader 2004 Caterpillar 928G CPT08018 DJD01132 E1822 Wheeled Loader 2004 Caterpillar 928G CAT0928GVDJD01183 E1810 Road Grader 2006 Caterpillar 140H CAT0140HPAPM03039 E1814 Road Grader 2006 Caterpillar 140H CAT0140HCAPM03040 E1834 Road Grader 2007 Caterpillar 140H CAT014HEAPM03389 E1840 Excavator 2006 Caterpillar M318C CATM318CKH2D00637 E1823 Track Loader 1987 Caterpillar 963 18Z01913 RY09 Wheeled Loader 2007 Caterpillar 930H 0DHC0334 E1813 Tractor Tracked

Drive 1994 Caterpillar 65C 08Z79557

V7007 Wheeled Loader 2000 Caterpillar 928G 6XR02059 V28211 Mulcher/Forestry

Cutter 2019 Caterpillar HM418C HM41CMH500681

V2810 Compact Skid Steer Loader

2019 Caterpillar 299D3XE BX901217VEH

V8934 Grader 2008 Caterpillar 120M CAT0120MJB9W00108

5.2 Quote for Services: The contractor shall provide a repair service quote, to include parts, labor and transportation fees, on all repair services before the services are started. Once the quote is approved, the COR will notify the contractor to start.

5.3 Upon notification from the COR the contractor shall have forty-eight (48) hours to access and provide a quote for repairs for the damaged piece(s) of equipment. Upon quote approval the contractor shall have twenty-four (24) hours to start the repair process.

5.4 Breakdowns may occur at any location on the installation and may require the Contractor to respond at the breakdown site. Once repair services commence the Contractor will continue with the repair in a continuous effort until the equipment is determined to be operable.

5.5 Transportation: The government will determine the method that each piece of equipment is transported. If the Government determines it is unable to transport the equipment, the Contractor will be responsible for transporting the equipment to and from the service facility. All transportation costs involved with the Contractor’s repair/ service facility will be included in the quote for services requested and paid as part of the contract line items shown within the contract schedule.

5.6 Service Call: If the government determines that a repair can be made on-site without transportation, the contractor shall provide a service representative to Letterkenny Army Depot to make an assessment and repair within forty-eight (48) hours of notification.

5.7 Rental: Upon request, the contractor shall provide rental equipment to the Government within seven (7) days. When requested, the contractor shall provide an availability date. If this date does not fall within the seven (7) day timeframe, the Government reserves the right to obtain the requested rental elsewhere.

5.8 Invoices: Upon completion of all repair services, the Contractor shall submit a detailed invoice with line item breakdowns to the COR.

5.9 CONTRACTOR MANPOWER REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, KO, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

(11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The

XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

5.10 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter / Page)

Date of Publication

Mandatory or

Advisory

Website

All Army Regulations Various Mandatory http://www.whs.mil/library/mildoc.ht m

All LEAD Regulations, Pamphlets, and Memorandums

Various Mandatory

OSHA Part 1910- Occupational Safety and

Health Standards

Various Mandatory http://www.osha.gov/index.html

LEAD Regulation 385-1 LEAD Safety and

Occupational Health Program, Chg 4, Various Mandatory https://lead.aep.army.mil/sites/cmd/ LEAD_Pubs/385-

1.pdf#search=385%2D1

All Applicable Consensus Standards

Various Mandatory

All Manufacturer's Recommended/Required Maintenance, Inspection, and Testing

Various Mandatory

Other Rules and Regulations: The Contractor will comply with all applicable federal, state and local laws, executive orders, rules and regulations applicable to its performance under this contract.

TECHNICAL EXHIBIT 1

Performance Requirements Summary

This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS

Paragraph

Task

Performance Standard

Acceptable Quality Levels (AQL)

Surveillance Method / By

Whom

5.3 The contractor

shall perform repairs within the established timeframes.

The contractor shall perform restorative Repairs within the established timeframes 98% of the time each month.

2% failure to perform restorative Repairs within the established timeframes each month.

100% INSPECTION –

COR

VALIDATED

USER/CUSTOMER

COMPLAINTS -

COR

5.6 The Contractor

shall provide a service representative within forty-eight (48) hours of notification

The contractor shall provide a service representative within the established timeframe 98% of the time

2% failure to provide service representative within the established timeframe.

COMPLAINTS -

5.7 The contractor

shall provide rental equipment to the Government within seven (7) days

The contractor shall provide rentals within the established timeframe 95% of the time

5% failure to provide equipment rentals within the established timeframe

COMPLAINTS -

TECHNICAL EXHIBIT 2

Deliverables Schedule

Deliverable Frequency Number of Copies

Medium/For mat

Submit To

1.4.6.1 -iWATCH Training within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance

1 Electronic Submission

COR

1.4.6.2 – AT

Level I Training within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance

1 Electronic Submission

COR

1.4.6.3 – OPSEC

Training within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance, then

1 Electronic Submission annually

1.4.8 - Special Qualifications

With solicitation 1 Paper copy KO

5.2 - Quotes for repair services

Upon request 1 Electronic Submission

COR

5.8 – Invoices for repair services

Upon completion of repair services

1 Electronic Submission

COR

5.7 – CMR Annually N/A Electronic Submission https://cmra.army.mil https://cmra.army.mil/