DRAFT_Performance Work Statement_ChildCare for Yellow Ribbon.docx

PERFORMANCE WORK STATEMENT (PWS)

United States Army Reserve Command (USARC)

Yellow Ribbon Reintegration Program Childcare (YRRP)

Fort Bragg, NC 28301

Table of Contents Part Page 1 General Information

1.0 General

1.1 Background

1.2 Scope

1.3 Objectives

1.4 Period of Performance

1.5 Place of Performance

1.6 Event Agenda

1.7 Recognized Holidays

1.8 Kick off Meeting / Post Award Conference

1.9 Contract Administration

2 Definitions and Acronyms

2.0 Definitions

2.1 Acronyms

3 Government Furnished Items

3.0 General

4 Contractor Furnished Items

4.0 General

4.1 Materials

5 Specific Tasks

5.0 General

5.1 Timeline

5.2 Required Personnel

5.3 Direct Care and Interaction

5.4 Child and Youth Meals

5.5 Registration, Health, and Safety

5.6 Legal Compliance

5.7 Corporate Qualifications and Insurance

5.8 Background Investigation Requirements

6 Performance Standards and Quality

6.0 Performance Requirements Summary

6.1 Quality Control, Performance Monitoring, and Acceptable Quality Levels

6.2 Nonconformance

7 Deliverables

7.0 Deliverables Table

7.1 Due Dates and Submission Details

8 Special Requirements

8.0 Invoicing Instructions

8.1 Ordering Instructions

8.2 Health and Safety

8.3 Transition In/Transition Out Plan

8.4 Required Insurance

8.5 Local, State, and Federal Background Investigation Requirements

8.6 Employee List and Documentation

8.7 Childcare Staff Appearance

8.8 Security Requirements

9 Application Publications 10 Appendices

PART 1

GENERAL INFORMATION

1.0 General: This is a non-personal, firm fixed price (FFP) services contract, Indefinite Delivery/Indefinite Quantity (IDIQ) Single Award, to provide childcare support for an estimated twenty (20) standard (“Tier I”) and twelve (12) extended (“Tier II”) events, for a total of thirty-two (32) Yellow Ribbon Reintegration Program (YRRP) events annually. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background: The United States Army Reserve Command (USARC) directs all United States Army Reserve units and is responsible for overseeing unit staffing, training, management and deployment. The YRRP is a congressionally mandated initiative designed to provide information, services, referrals, and proactive outreach programs to Reserve Component Service members and their Families through all phases of the deployment cycle. The overall objective of the program is to prepare and sustain Service members and their Families before and after their mobilizations. Given the rigorous schedule of these events and necessary participation of deploying Soldiers, it is essential that Service Members have childcare providers to support them.

1.2 Scope: The Contractor shall plan, organize, and provide on-site care at YRRP events, including providing sufficient number of trained caregivers, activity schedule for all age groups, room set-up, materials, equipment and supplies required within the child and youth care space for each age group. Actual child and youth care rooms will be provided under a separate contract. The Government shall host either Tier I or Tier II events. The final count of children will be provided with an age breakdown within 7 days prior to the event. Childcare services are required during each YRRP event on Saturday 6:00 AM to 6:00 PM and Sunday 6:00 AM to 2:00 PM.

1.2.1 Tier I Event: For Tier I events, the Contractor shall provide qualified childcare providers that can accommodate approximately 30 children ages 0-17 years per event.

1.2.2 Tier II Events: For Tier II events, the Contractor shall provide qualified childcare providers that can accommodate approximately 60 children ages 0-17 per event.

1.3 Objectives: The Contractor shall provide licensed, bonded/certified, State approved Child and Youth Care Services for children ages 0-17 years in support of the United States Army Reserve Command Yellow Ribbon Program. The contractor shall provide services at the designated event facilities.

1.4 Period of Performance: 1 October 2027 through 30 September 2032.

1.5 Place of Performance: The work to be performed under this contract shall be accomplished within the following proximities:

days prior to POP.

days prior to POP.

days prior to POP.

days prior to POP.

Government will provide dates NLT 180 days prior to POP.

days prior to POP.

days prior to POP.

days prior to POP.

(ORD)

days prior to POP.

days prior to POP.

(SEA) b

days prior to POP.

days prior to POP.

Thurgood Marshall Airport

(BWI)

days prior to POP.

(BOS)

days prior to POP.

1.6 Event Agenda

1.7 Recognized Holidays:

1st Day of January – New Years Day 3rd Monday of January – Martin Luther King Jr’s Birthday 3rd Monday of February – Presidents Day Last Monday of May – Memorial Day 19th Day of June – Juneteenth 4th Day of July – Independence Day 1st Monday of September – Labor Day 2nd Monday of October – Columbus Day 11th Day of November – Veterans Day 4th Thursday of November – Thanksgiving Day 25th Day of December – Christmas Day

1.8 Kick off Meeting/Post Award Conference: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5, Post Award Orientation. The Contracting Officer (KO) or Contracting Officer’s Representative (COR) may meet periodically with the Contractor to review the Contractor's performance. At these meetings the KO or COR will notify the Contractor of how the Government views the Contractor's performance and the Contractor shall notify the Government of problems, if any, being experienced. The Contractor shall not take any action as a result of these meetings without written authorization from the Contracting Officer. The Contractor shall provide the Contracting Officer a written notification if there is an additional price or cost associated with any proposed change or action related to the contract. Upon Contracting Officer notification, appropriate action shall be taken to resolve outstanding issues as soon as possible. These meetings shall be at no additional cost to the Government, and the use of conference calls is an acceptable method to conduct these meetings.

1.9 Contract Administration

1.9.1 Contracting Officer (KO): The KO is the only person who can legally commit the Government and only the KO, as the Government’s agent, can modify the contract. The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO shall determine and document the final assessment of the contractor's performance. No changes or deviation from the contract terms and conditions shall be affected without written authorization by the Contracting Officer executed by a contract modification. The KO is the final authority for determining the adequacy of the Contractor’s performance. KO decisions arising under or relating to the contact are final.

1.9.2 Contracting Officer’s Representative (COR): The COR will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR. The COR is not authorized to change any of the terms and conditions of the resulting order, direct action that changes the negotiated price of the contract (either increase or decrease) or change delivery dates. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting contract.

1.9.3 Alternate Contracting Officer’s Representative (ACOR): An Alternate Contracting Officer’s Representative (ACOR) will be identified and appointed by a separate letter of designation issued by the Contracting Officer (KO). A copy of this designation letter will be provided to the Contractor. The ACOR is authorized to assume and execute all duties, responsibilities, and technical monitoring functions assigned to the primary COR only during periods when the primary COR is absent or unavailable (e.g., leave, temporary duty (TDY), or deployment). The Contractor shall direct all technical coordination and required deliverables to the ACOR during these specified periods. The ACOR is strictly prohibited from making any commitments or changes that affect price, quality, quantity, delivery, or any other term or condition of the contract. The ACOR does not possess the authority to direct the Contractor to perform work outside the scope of this Performance Work Statement, nor can the ACOR authorize any changes that would result in an increase or decrease to the negotiated price of the contract.

1.9.4 Contractor Key Personnel: The Contractor shall provide a management structure capable of executing all requirements within this Performance Work Statement (PWS). The Contractor shall designate a Program Manager (PM) as who shall serve as the primary interface between the Contractor, the Contracting Officer (KO), and the Contracting Officer’s Representative (COR). The Contractor shall not replace key personnel without prior written notification to, and written approval from, the Contracting Officer. Requests for replacement of key personnel shall be submitted to the KO and COR at least fifteen (15) calendar days prior to any proposed substitution. The Contractor shall provide an on-site Coordinator at each contracted hotel venue for the duration of each scheduled YRRP event. The names and contact information of the PM and on-site Coordinators shall be provided by email to the COR. The PM and on-site Coordinators shall be available throughout the duration of the contract and shall be able to read, write, speak, and understand English.

1.9.5 Program Manager: The Contractor shall provide a full-time Program Manager (PM). The PM shall be available during normal duty hours, 0800 to 1700 Eastern Time, Monday through Friday, and shall be on-site at all scheduled YRRP events from the start of the pre-event setup (Thursday) through the conclusion of the event (Sunday). The PM shall possess a minimum of five (5) years of experience managing large-scale, multi-state event logistics, hotel negotiations, and catering contracts, preferably in support of Department of Defense (DoD) programs. The PM is responsible for the overall execution of the contract.

1.9.6 On Site Coordinator: While the Government shall communicate and coordinate solely with the Contractor PM regarding contract performance, the Contractor shall ensure that every YRRP event has a designated and dedicated on-site Coordinator for the duration of each scheduled YRRP event. Under the supervision of the PM, the on-site Coordinator shall be physically present to manage on-site caregiver ratios, handles parent check-in/check-out, coordinates with hotel venue staff, and resolves immediate safety or logistical issues.

1.9.8 Organizational Conflict of Interest: The Contractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the Contractor's judgement or prevent an unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.

PART 2

DEFINITIONS & ACRONYMS

2.0 Definitions

2.0.1 Attendees. The primary participants of the YRRP event. This includes deploying or returning Soldiers, their spouses, DEERS-enrolled dependents, and command-authorized Designated Individuals (DIs) who are eligible to receive reintegration training, lodging, and per diem support under the contract.

2.0.2 Breakout Rooms. Smaller, separate meeting rooms used for targeted, specialized training sessions where the general audience is divided into smaller cohorts (e.g., separate classes for single Soldiers, couples, or specific deployment phases).

2.0.3 Child and Youth Rooms. Dedicated, secure meeting rooms heavily modified to serve as temporary Child Development Services (CDS) facilities. These rooms must meet strict safety, line-of-sight, and square-footage-per-child standards to provide age-appropriate childcare and youth resiliency training while parents attend adult sessions.

2.0.4 Community Partners. Representatives from government, non-profit, and commercial organizations invited by USARC to provide resources and benefits information to attendees. Common partners include the Department of Veterans Affairs (VA), TRICARE, Employer Support of the Guard and Reserve (ESGR), and Military OneSource.

2.0.5 Community Partners Rooms. A large banquet hall, exhibit room, or wide pre-function corridor where Community Partners set up informational tables/booths. Attendees circulate through this space to gather resources and network with service providers.

2.0.6 Conference Rooms. An umbrella term encompassing all the physical, contracted meeting spaces within the hotel or convention center required to host the operational, training, and childcare components of the YRRP event.

2.0.7 Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.0.8 Contractor. A supplier or Contractor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.0.9 Contracting Officer (KO). A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The KO is the only individual who can legally bind the Government.

2.0.10 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be by email and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.0.11 Contractor Personnel. Contractor and subcontractor employees performing work under this contract.

2.0.12 Contractor POC. The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated by email to the COR immediately, within 24 hours, after contract award and as changes occur. The contract manager and alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

2.0.13 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.0.14 Deliverable. Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports.

2.0.15 General Session Rooms. The largest contracted meeting space (typically a Grand Ballroom) capable of seating the entire attendee population simultaneously. Used for opening ceremonies, keynote addresses, commander's remarks, and large-group mandatory briefings.

2.0.16 Government Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.0.17 Logistics/Storage Rooms. A secure, lockable space (often back-of-house) used from Thursday through Sunday to safely store event materials, registration packets, AV equipment, USARC signage, and vendor supplies.

2.0.18 Nonconformance: Failures to meet all contract requirements to include: products, services, construction work, deliverables, or clause requirements.

2.0.19 Onsite Parking: Onsite parking is defined as parking located on the venue property. It may be located in an adjacent parking ramp or lot of the venue. Parking ramp or lot must be lit.

2.0.20 Parlor Rooms (counseling rooms). Small, highly private rooms (often converted hotel suites or boardrooms) utilized for confidential, one-on-one sessions between Attendees and resource providers, such as financial counselors, chaplains, or psychological health directors.

2.0.21 Performance Requirements Summary (PRS): A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.0.22 Physical Security. Actions that prevent the loss or damage of Government property.

2.0.23 Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable in accordance with established standards and requirements of this contract.

2.0.24 Quality Assurance Specialist. An official Government representative concerned with matters pertaining to the contract administration process and quality assurance/quality control. Acts as technical advisor to the Contracting Officer in these areas.

2.0.25 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.0.26 Unit Advance Team. The military and government civilian personnel assigned to the U.S. Army Reserve Command (USARC) Family Programs office. These individuals are the government officials responsible for the overarching oversight, command presence, and programmatic execution of the YRRP event.

2.0.27 Unit Support Staff. Additional personnel required to physically execute the event's logistical and administrative operations. This can include Contractor personnel (e.g., registration clerks, AV technicians, event managers) and augmented military personnel executing specific duty assignments (e.g., unit movement officers, escorts).

2.0.28 Sleeping Rooms. Standard commercial hotel rooms for overnight lodging for Attendees, RD Advance Team, Trainers, and Support Staff, conforming to FEMA/GSA per diem lodging rate limits and safety standards.

2.0.29 Staff Operations Rooms. A dedicated, secure room that serves as the Tactical Operations Center (TOC) for the Unit Support Staff and the Contractor's Program Manager. It requires ample power, internet connectivity, and workspace to manage the real-time execution of the event.

2.0.30 Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.0.31 Trainers. Subject Matter Experts (SMEs) and briefers who deliver the mandatory reintegration curriculum to attendees. This includes resilience trainers, financial counselors, chaplains, and Military and Family Life Counselors (MFLCs).

2.0.32 Workday. The number of hours per day the Contractor provides services in accordance with the contract.

2.1 Acronyms

PART 3

GOVERNMENT FURNISHED ITEMS

3.0 General: The Government will not provide any services, facilities, or utilities, equipment, or material to the contractor to assist the contractor with the requirements of this PWS.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 General: The Contractor shall furnish all personnel, supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part Three (3) of this PWS. The Government shall not be invoiced for any cost associated with this effort to include any loss or damage to the contractor’s property. Contractor shall also be responsible for providing personal protective items (i.e., vinyl gloves) for their employees.

Contractor shall provide all equipment (games, toys, music, books, paper, pencils, and crayons, etc.) required for engaging in age-appropriate activities required for all age groups.

4.1 Materials: The Contractor shall provide the following supplies and/or materials necessary to meet the requirements under this PWS.

4.1.1 Paper towels

4.1.2 Extra baby wipes

4.1.3 Extra diapers (all sizes)

4.1.4 Vinyl Glove non-porous and latex gloves

4.1.5 Paper plates (snack)

4.1.6 Paper cups

4.1.7 Labels

4.1.8 Hand sanitizer (to be used only when a sink is not immediately available and will all be followed by hand washing as soon as possible)

4.1.9 Batteries

4.1.10 Walkie-Talkies

4.1.11 First Aid Kits, Bandages, Digital Ultra Thermometer for Each Room

4.1.12 Garbage bags

4.1.13 Disposable latex-free gloves

4.1.14 Bleach water or other disinfectant (if allowed by state licensing)

4.1.15 Plastic spray bottles for bleach water or disinfectant

4.1.16 Clipboards

4.1.17 Accountability system Supplies -wrist bands- light color or Photo /Name tag etc.

4.1.18 All General office Supplies.

4.1.19 All supplies for activities

4.1.20 All age-appropriate materials and supplies to the following areas:

4.1.20.1 Creative Arts.

4.1.20.2 Blocks/Construction

4.1.20.3 Games

4.1.20.4 Manipulative

4.1.20.5 Music/Movement

4.1.20.6 Library/Quiet Games

4.1.20.7 Active Physical Play

4.1.20.8 Make Believe/Performing

4.1.20.9 Discovery/Sensory

4.1.20.10 Movie DVD (Pre-school-Teen only)

PART 5

SPECIFIC TASKS

5.0 General: The contractor shall provide adequately trained personnel for estimated children requiring care and youth supervision. The Government must have the capability to add or subtract children 72 hours prior to the Event. Government shall pay for the minimum final number of children which shall be established 72 hours prior to the YRRP Event. The Government shall provide an update of the children registrations two weeks prior to the event until the final update 72 hours prior to the YRRP Event. All materials shall be approved prior to the event. The contractor shall plan and organize on-site care, including providing sufficient number of trained care givers, set up rooms, materials, equipment, and supplies to assist in the setup of activity areas within the child/youth care space for each age group.

5.1 Timeline: Childcare services are required from 6:00 am to 6:00 pm on Saturday and 6:00 am to 2:00 pm on Sunday for the event. Registration is required from 11:00 am to 8:00 pm on Friday.

5.2 Required Personnel: The Contractor shall provide a Program Manager, an on-site Coordinator, and childcare Providers IAW with the required child to Provider ratio as outlined in this PWS.

5.2.1 Program Manager: The Program Manager (PM) serves as the primary, centralized point of contact for the Government Contracting Officer (KO) and Contracting Officer's Representative (COR). The PM oversees the execution of the entire contract, managing nationwide scheduling, ensuring enterprise-wide compliance with DoD background investigation requirements, resolving billing inquiries, and guaranteeing overall operational success across all regional YRRP events.

5.2.1.1 Qualifications

5.2.1.1.1 Education: A Bachelor’s Degree from an accredited institution in Business Administration, Program Management, Early Childhood Education, Organizational Leadership, or a related field.

5.2.1.1.2 Clearance/Vetting: Must successfully pass a Tier 1 (T1) federal background investigation and all criminal history checks required by the Crime Control Act of 1990 prior to contract performance.

5.2.1.1.3 Availability: Must be available during standard Government business hours (0800–1700 EST) for planning, coordination, and status updates, and must maintain an on-call posture (or designate an authorized deputy) during all weekend hours when YRRP events are in active execution.

5.2.1.2 Experience

5.2.1.2.1 Management Scope: A minimum of five (5) years of progressive project management experience, demonstrating the ability to manage complex, multi-site, or geographically dispersed service contracts.

5.2.1.2.2 Domain Expertise: At least three (3) years of specific, demonstrable experience managing large-scale youth programs, mobile event childcare logistics, or federal service operations of a similar size, scope, and complexity.

5.2.1.2.3 Compliance & Risk Management: Demonstrable expertise in navigating and enforcing stringent regulatory requirements, specifically including human resources vetting, managing liability and insurance requirements for high-risk operations, and implementing quality assurance/quality control (QA/QC) plans.

5.2.1.2.4 Financial & Administrative: Proven experience utilizing federal payment systems (e.g., Wide Area Workflow [WAWF]), managing contract budgets, and overseeing the timely submission of contract deliverables (CDRLs) and operational reporting.

5.2.2 On-Site Coordinator: The On-Site Coordinator acts as the designated, on ground leader for each specific YRRP event weekend. As the primary liaison to the military unit’s on-site point of contact (POC) and hotel venue management, this role is fully accountable for the physical execution of the childcare program. The Coordinator does not typically count toward the caregiver-to-child ratios, allowing them to manage overall logistics. Responsibilities include overseeing the secure parent check-in/check-out process, resolving immediate medical or behavioral issues, enforcing strict caregiver-to-child ratios across all rooms, coordinating emergency evacuation procedures, and ensuring the venue space is safely prepared, sanitized, and restored post-event.

5.2.2.1 Qualifications

5.2.2.1.1 Education: A Bachelor’s or Associate’s Degree in Early Childhood Education, Child Development, Recreation Management, or a related field.

5.2.2.1.2 Certifications: Must possess active, verifiable certifications in CPR, Pediatric First Aid, and Automated External Defibrillator (AED) usage. Must also hold documented training in child abuse identification and mandatory reporting procedures.

5.2.2.1.3 Clearance/Vetting: Must successfully pass a Tier 1 (T1) federal background investigation and all criminal history checks required by the Crime Control Act of 1990 prior to performance.

5.2.2.1.4 Physical Requirements: Must be physically capable of standing/walking for extended periods, assisting with the rapid setup and teardown of equipment, and responding swiftly to emergencies in a large hotel or convention environment.

5.2.2.2 Experience

5.2.2.2.1 Management Scope: A minimum of three (3) years of experience managing mid-to-large-scale childcare operations, mobile event childcare, or professional youth programs.

5.2.2.2.2 Staff Leadership: Verifiable experience directly supervising, scheduling, and evaluating a subordinate team of at least 10–20 childcare providers in a dynamic, high-tempo environment.

5.2.2.2.3 Domain Expertise: Proven capability in temporary space management (such as converting hotel ballrooms into safe childcare environments), including hazard identification, implementing secure access controls, and managing localized logistical workflows.

5.2.2.2.4 Risk & Crisis Management: Demonstrated experience handling on-site parent disputes, executing emergency action plans, and resolving on-the-spot safety or medical incidents.

5.2.3 Childcare Providers: Childcare Providers are the front-line, essential personnel responsible for the direct, hands-on care, safety, and active engagement of the children and youth attending the YRRP event. Operating under the continuous direction of the on-site Coordinator, they are responsible for maintaining strict, uninterrupted line-of-sight supervision at all times to ensure compliance with DoD caregiver-to-child ratios. Providers actively facilitate age-appropriate games, crafts, and activities; assist with feeding and dietary restrictions; execute strict hygiene and diapering protocols; and proactively maintain a secure, positive, and structured environment within temporary hotel or convention spaces.

5.2.3.1 Qualifications

5.2.3.1.1 Education: A High School Diploma, General Educational Development (GED) certificate, or equivalent.

5.2.3.1.2 Certifications: Must possess active, verifiable certifications in CPR, Pediatric First Aid, and AED usage prior to any interaction with children.

5.2.3.1.3 Clearance/Vetting: Must successfully pass a Tier 1 (T1) federal background investigation and all mandatory criminal history checks required by the Crime Control Act of 1990 prior to performance.

5.2.3.1.4 Physical Requirements: Must possess the physical stamina and mobility required for active childcare. This includes the ability to lift and carry up to 40 pounds (e.g., lifting infants or toddlers), bend, stoop, sit on the floor, and react rapidly (up to a brief sprint) to prevent a child from injury or elopement.

5.2.3.2 Experience

5.2.3.2.1 Domain Expertise: A minimum of one (1) year of verifiable, professional experience working directly with children in a group setting. Acceptable experience includes licensed childcare centers, school systems, registered day camps, or professional nanny agencies. (Note: Informal babysitting for family members or occasional neighborhood babysitting does not meet the standard for professional experience).

5.2.3.2.2 Operational Execution: Demonstrated ability to follow strict schedules, execute planned activity curriculums, and adhere to rigid health, safety, and sanitation protocols in a high-tempo environment.

5.2.3.2.3 Adaptability: Proven ability to adapt quickly to temporary, non-traditional environments (such as converted hotel ballrooms) while maintaining a calm, positive, and authoritative demeanor with children experiencing the stress of a parent's deployment cycle.

5.2.3.2.4 Behavioral Management: Experience utilizing positive reinforcement, redirection, and age-appropriate conflict resolution techniques to manage child behavior effectively within a group setting.

5.2.3.3 Child to Provider Ratios: The Contractor shall following the following ratios.

Age Groups

1 provider min 35 square feet per child

1 provider min 25 square feet per child

1 provider min 25 square feet per child

1 provider min 25 square feet per child

1 provider min 25 square feet per child

1 provider min

5.3 Direct Care and Interaction. The contractor shall ensure space allows for separation of age groups and will adhere to the following:

5.3.1 Provide basic care such as diapering, toileting, feeding, first-aid, hand washing supervision and accountability of children.

5.3.2 Implement activity plans and adhere to the program schedule.

5.3.3 Set up, provide, and clean up AM/PM meals daily.

5.3.4 Follow activity plan and lead activities.

5.3.5 Actively interact with children, facilitate activities, and engage in play.

5.3.6 Strictly follow child guidance policy which uses positive strategies.

5.3.7 Do not use any type of physical discipline toward any child at any time.

5.3.8 Do not use timeouts.

5.3.9 Do not withhold water, sleep, play or use of bathroom from children at any time.

5.3.10 Use materials to offer developmentally appropriate and engaging activities.

5.3.11 All rooms shall follow all fire codes.

5.3.12 All rooms shall have a minimum of two exits from each room.

5.3.13 All rooms shall meet ADA Requirements

5.3.14 All rooms shall meet health and safety guidelines and measures.

5.3.15 All large furniture in room shall be secure or removed. Furniture and Fixtures shall be in working order.

5.3.16 All windows or doors to balconies shall be securely shut and locked.

5.3.17 All rooms electrical plugs shall be covered.

5.3.18 All rooms furniture/fixtures/carpets shall be clean.

5.3.19 Ensure Infants are placed on their backs to sleep.

5.3.20 Sleeping areas for infants shall not have surfaces that conform to the face, including a soft pillow, soft mattress, comforter, or stuffed toys.

5.3.21 Broken toys/games/dolls shall be removed.

5.3.22 All toys/games/dolls/puzzles shall be cleaned and sanitized.

5.3.23 All rooms shall be free from lead paint and asbestos.

5.3.24 Use positive tone of voice.

5.3.25 Ensure personal belongings are stored in a secure place and inaccessible by children.

5.3.26 No cell phones shall be used at any time while caring for children.

5.3.27 No photographs or video of children in care shall be taken by the childcare provider staff.

5.4 Child and Youth Meals: Children shall be picked up and signed out by parents/legal guardian attending the event for meals.

5.4.1 Food and beverages for children and youth shall be provided at venue for each YRRP event. The venue shall provide child friendly snacks and will take into consideration any food allergies identified by a child’s parent/guardian and take all necessary precautions to prevent that child from being served, coming into contact with, or otherwise ingesting those foods in which he/she has allergies to. Known food allergies will be identified along with the final head count of children requiring childcare to the maximum extent possible and collected on the child’s registration form submitted by parent or guardian. All children must be directly supervised when eating (caregiver must be at the table with them). Infant bottles must never be propped and infants who can hold a bottle must held when being bottle fed.

5.4.2 Avoid all food that is commonly a choking or allergy hazard such as, but not limited to:

Grapes Hot dogs Apples (for infants and toddlers) Raw carrots (for infants and toddlers) Popcorn Peanuts/Peanut butter/Nuts Wheat Strawberries Eggs Dairy products

Snacks

Goldfish crackers/String cheese Vanilla wafers Juice/milk/water Apple slices and cheese Juice/milk Cheese sticks/crackers Juice/milk

Ritz crackers/Tuna Juice/milk Blueberry muffins Apple juice/milk Oranges/Oatmeal cookies Juice/milk

Cornbread Juice/milk

Breakfast

Pancakes and applesauce Juice/milk Cheerios and bananas Juice/milk Oatmeal and raisins Juice/milk

Muffins and sliced fruit Juice/milk

Juice/milk

French toast sticks and cantaloupe cubes Juice/milk Waffles and pears Juice/milk Breakfast pizza and pineapple Juice/milk

Lunch/Dinner

Tuna sandwiches, veggies and dip, apple slices Juice/milk

Corn Pears Juice/milk

Hamburgers with buns Pickles Baked beans Applesauce Chicken salad Peas Bananas Juice/milk Chicken drumettes Green beans Mixed fruit Juice/milk

Chicken nuggets Mashed sweet potatoes Green beans Cantaloupe cubes/slices Juice/milk Tomato or vegetable soup and breadsticks Orange slices Juice/milk Meatballs (cut up as needed) Mashed white potatoes Cooked carrots Pineapple Juice/milk

Quesadillas Salsa Beans Lettuce salad Pears Juice/milk Meat or cheese ravioli Corn Seedless watermelon Juice/milk Sliced ham or turkey Baked potatoes Broccoli Cheese Mandarin oranges Juice/milk

5.5 Registration, Health, and Safety.

5.5.1 For the safety of the children, a numbered bracelet will be issued to each child and parent to ensure full control of custody, plus details of each child’s dietary and medical needs. This information will be obtained from parent or legal guardian at time of pre-registration or initial drop off. The contractor shall follow safety and child accountability procedures. Children will be accounted for at all times.

5.5.2 All children in care shall have a registration form on file that includes parents’/legal guardian emergency contact information and child’s allergies or other serious medical conditions. Contractor shall implement a sign-in/sign-out procedure. Each child will be signed in/signed-out of childcare rooms by the child’s parent or legal guardian. The parent or guardian must sign-in his/her child upon arrival and sign his/her child out for meals and upon departure at the end of the day. Childcare providers shall document time of departure and time of return when taking children to the restroom.

5.5.3 Contractor shall ensure to implement sleeping recommendations to reduce risk of Sudden Infant Death Syndrome or SIDS:

5.5.4 All infants sleeping in cribs must be placed to sleep on their backs.

5.5.5 Cribs shall be supplied by the Contractor and will meet the standards described on the US Consumer Product Safety Commission Crib Information website: http://www. cpsc.gov/info/cribs/index.html

5.5.6 If infants are able to roll on to their stomach, they are allowed to do so, but they must still be placed on their backs to sleep by childcare provider.

5.5.7 Infants must not be left sleeping in car seats, swings or other restraining devices.

5.5.8 Infants must not be put to sleep with bottles in their cribs.

5.5.9 Soft toys, stuffed animals, blankets, other bedding must not be placed in infant cribs.

5.5.10 Sleep Sacks, wearable blankets shall be used.

5.5.11 If children can pull themselves up, they shall no longer be placed in a crib.

5.5.12 Back-to-sleep crib placards must be placed prominently on/above each infant’s crib in a clear sleeve which also contains a signed copy of the parental Infant Sleep Position Agreement

5.5.13 Ensure younger children do not have access to materials for older children that may present a safety or choking hazard.

5.5.14 Have a first-aid kit readily accessible.

5.5.15 Contractor shall practice universal health precautions: disposable latex or non-porous vinyl gloves are worn when in contact with blood, including blood in feces, and articles contaminated with blood are carefully disposed of, or cleaned and disposed of, or cleaned and disinfected, or wrapped in plastic and sent home with parents.

5.5.16 The Contractor shall perform general clean-up and pack-up procedures. The room/rooms and equipment shall be cleaned at the end of each day in readiness for the next day, to the standards required by the state and federal regulations for childcare facilities. The contractor shall ensure that at completion of the event, the room/rooms are left in the same condition as they were accepted from the venue staff.

5.5.17 Contractor Shall not give any medications including over-the-counter medication; all medication must be administered by parents. Parents shall keep medication with them away from the childcare area. Parents are responsible for medication administration to include rescue medication.

5.5.18 Childcare Providers needs to do a practice drill to ensure parents can reach their child to administer rescue medication within 2 to 5 minutes and can communicate clearly with the Yellow Ribbon POC to notify parents. The Yellow Ribbon POC and the Contractor need to educate parents on this key responsibility before and during the event.

5.5.19 Contractor shall notify parents immediately to pick up ill child. Children who appear to be ill or show visible signs of fever or any of the below symptoms shall not be permitted to remain in the childcare rooms.

5.5.20 Temperature in excess of 100.5 degrees F. auxiliary for infants under 3 months of age and in excess of 101 degrees F. for infants and children over 3 months of age.

5.5.21 A child with a fever cannot return to care until 24 hours fever-free have passed and be able to participate in the program.

5.5.22 Inability to participate in daily activities.

5.5.23 Obvious illness such as: Impetigo — Red oozing erosion capped with a golden yellow crust that appears stuck on; Scabies — Crusty wavy ridges and tunnels in the webs of fingers, hand, wrist and trunk; Head lice/nits — Whitish-gray clot attached to hair shafts.

5.5.24 Symptoms of other contagious diseases such as measles, mumps, hepatitis, and strep infections.

5.5.25 Undiagnosed or contagious rash.

5.5.26 Vomiting or diarrhea (three separate episodes before parent must pick up).

5.5.27 Productive cough or discharge from nose that is yellow or green.

5.5.28 Only children with medically documented allergies or on special diets shall bring their own food. This food shall be labeled with child’s name and date.

5.5.29 Sippy cups or bottles from home must be labeled. Children shall not walk around with Sippy cups or bottles in their hands. This is a choking hazard and increases the chance of another child drinking out of it transferring germs.

5.5.30 Milk or other dairy products shall only be provided if there is adequate refrigeration.

5.4.31 If juice is served it shall be 100 percent fruit juice and only be provided once a day. Juice must not be served in a bottle.

5.5.32 Water must be available at all times.

5.6 Legal Compliance: The Contractor shall comply with all federal, state, and local laws, codes and regulations applicable to his/her performance as a caregiver under this contract and shall be solely responsible for all costs associated with said compliance.

5.7 Corporate Qualifications and Insurance: The Contractor shall submit proof of applicable corporate childcare credentials, mobile event certifications, or National Accreditations (including the most recent annual report) with their quote. All submitted credentials must exactly match the Contractor’s official business name as registered in the System for Award Management (SAM.gov). The Contractor is strictly prohibited from utilizing a partner, subcontractor, or third-party entity's credentials to satisfy this requirement. Additionally, the Contractor shall provide proof of adequate corporate liability insurance in accordance with Federal Acquisition Regulation (FAR) requirements for service contracts.

5.8 Background Investigation Requirements: In accordance with 34 U.S.C. § 20351, DoDI 1402.05 (Background Checks on Individuals in DoD Child Care Services Programs), and Army Directive 2014-23 (Conduct of Screening and Background Checks on Individuals Who Have Regular Contact with Children in Army Programs), the Contractor shall conduct and complete comprehensive background investigations for all personnel assigned to perform services under this contract. These investigations must include a Federal criminal history check (FBI fingerprint check), state-level criminal history repository checks for all states of residence, a national sex offender registry check, and state-specific child abuse and neglect registry checks. No later than the Tuesday immediately preceding each scheduled event date, the Contractor shall provide the Contracting Officer’s Representative (COR) with a finalized roster of all assigned personnel, accompanied by verifiable documentation confirming that each individual's background checks have been successfully returned with a favorable adjudication. Under no circumstances shall any Contractor employee be permitted on-site or allowed to interact with children without a documented and verified favorable background check.

PART 6

PERFORMANCE STANDARDS AND QUALITY

6.0 Performance Requirements Summary