Attachment - Draft PWS.pdf

Department of Defense Defense Health Agency

Performance Work Statement

Healthcare Compliance Training (HCT) Content

DHA/J-7 Education and Training Directorate

Medical Modernization and Simulation Division

Solicitation Number:

Version: 1

Date: 2/23/2026

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Healthcare Compliance Training (HCT) Content.

1.2 Description of services/introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform provide access to the HCT as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this PWS.

1.3 Background: The mission of the military healthcare system (MHS) is to ensure the nation has available at all times a healthy military force supported by a combat ready healthcare system.

Healthcare services for eligible MHS beneficiaries are provided at Medical Treatment Facilities and associated Dental Treatment Facilities (MTFs) located on or near military installations or posts. The MTF may be a Medical Center, Hospital, orClinic . Clinics are outpatient facilities offering primary care or simple specialty care (routine exams, tests, treatments). The Clinic may be a stand-alone site or a satellite of a larger Medical Center, Hospital, or Clinic.

1.3.1. Defense Health Agency (DHA) MTFs, physicians, nurses, and others providing medical services require Continuing Medical Education (CE/CME) to meet their medical missions and medical readiness training requirements. The DHA can send only a small portion of its workforce to formal training programs each year due to resource constraints. Staying abreast of the latest changes in treatment modalities and techniques not only provides a healthcare environment that keeps the patients healthier, but it also helps mitigate risk inherent in the medical profession.

1.3.2. A distributed learning medical education system enables a much larger percentage of the DHA MTF workforce to receive technical and professional training on a regular and standardized basis. The DHA requires training in the following areas (but not limited to): The Joint Commission (TJC), Occupational Safety and Health Administration (OSHA), Center of Disease Control (CDC), CE/CME professional organizations, and DHA MTF-specific training for healthcare personnel using distributed learning (DL) delivery methods.

1.4 Objectives: Provide access to the cloud/web-based online learning to personnel assigned to the DHA MTFs supporting mission of medical treatment facility (MTF) operations.

Provide access courses meeting all mandatory training requirements recommended by The Joint Commission (TJC), Occupational Safety and Health Administration (OSHA), and/or other medical/health regulatory and accrediting bodies, site specific and specialty portals for hosting government owned/created content, accreditation of government developed content, and the associated support services.

Provide a minimum of 500 Continuing Education (CE)/Continuing Medical Education (CME) courses.

1.5 Scope: DHA E&T provides enterprise-wide military MTF training completion guidance to fulfill annual/triennial requirements of The Joint Commission (TJC) and/or Occupational Safety and Health Administration (OSHA) requirements for personnel assigned to the DHA military MTFs. The Contractor will provide the non-personal services 24/7/365 cloud/web-based platform to provide a continuously updated common curriculum for recurring healthcare compliance (regulatory and accreditation) and other medical specific mandatory training, and CME/CE and programs on a cloud/web-based system. Eligible personnel shall include all DoD personnel assigned to military MTF sites regardless of Service affiliation, deployment status, or employment status. These services shall support a m military hospitals and 377 military medical clinics, including all active duty armed forces personnel (Army, Air Force, Marines, Navy, and Coast Guard), DoD civilians, Veteran Health Administration (VHA) civilians, contractors, students, volunteers, and National Guard and Reserve personnel serving on Title 10 orders affiliated or employed with the sites on full-time, part-time, student, or volunteer status. This shall also include all active duty personnel holding medical occupations or skills [Military Occupational Specialty (MOS); Air Force Specialty Code (AFSC); Navy Enlisted Classification (NEC); Area of Concentration (AOC); Additional Skill Identifier (ASI)].

1.5.1. The Contractor will provide all services and labor required to accomplish the performance of DL and on-line CE/CME as specified, in strict accordance with all terms, conditions, general and special provisions, specifications, attachments, etc., contained herein or incorporated by reference. Performance will be according to the requirements contained in this performance-based work statement (PWS). Courseware and system efficiency will be monitored by the DHA Education and Training (J7) LMS Management Branch.

1.5.2. The desired online resource will provide a minimum of 500 accredited medical training courses to meet established standards, principles, ethics of the profession, applicable professional specialty organizations, regulatory and mandatory requirements set forth by and in accordance with TJC, OSHA, and CDC standards, applicable Department of Defense (DoD) regulations, directives and policies and DHA MTF-specific policies, procedures, and job descriptions. The Contractor will also be held accountable for compliance to the standards listed in the current version of the Comprehensive Accreditation Manual for Hospitals (CAMH) and the Comprehensive Accreditation Manual for Ambulatory Care (CAMAC). The desired system will also offer a CE/CME program that will provide online education for but not limited to the following areas: Dental and Dental Assisting, Administration, Medical Records, Physicians and Physician Assistants, Registered and Licensed/Practical Nurses, Nurse Practitioners, Clinical Nurse Specialists, Pharmacy and Pharmacy Technicians, Physical Therapy, National Registry of Emergency Medical Technicians, Paramedics, and First Responders, Social Workers, Housekeeping, Facilities Management and Maintenance, Patient and Employee Safety, Laboratory, Radiology, Dietary, Occupational Therapy, Respiratory Therapy, Medical Technologists, and Nursing Assistants.

accreditation requirements to ensure the continuing educational requirements needed for licensure and certification by DHA personnel are valid. The desired cloud/web-based program must have the ability to interface into existing government human resources systems and other information technology systems with an automated feed of learner experience and course completion data.

1.6 Period of Performance (PoP):

Base Year: Date of award through 12 months of performance (including 60-day phase-in period) Option Year 1: Expiration of Base Year through 12 months of performance Option Year 2: Expiration of Option Year 1 through 12 months of performance Option Year 3: Expiration of Option Year 2 through 12 months of performance Option Year 4: Expiration of Option Year 3 through 12 months of performance 6-Month Extension: Expiration of Option Year 1 through 6 months of performance

1.6.1 Transition: Transition-in/transition-out period

1.6.1.1 Transition-in period: Full performance start date is 01 February 2027. Transition-in period is defined as the period between the award date and performance start date. During the transition-in period, the contractor shall prepare to meet all contract requirements and ensure incoming personnel are functionally trained and qualified on the full performance start date except cybersecurity requirements, which must be fully adhered during transition and full performance periods. The remaining incoming personnel shall be trained and qualified within 60 days. A draft Transition-in plan shall be submitted with the contractors proposal and a final within 5 days after contract award (See Part 7, Technical Exhibit 1 CDRL A001)

1.6.1.2 Transition-out period: The transition-out plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming Contractor/Government personnel at the expiration of the contract. A draft Transition-Out plan shall be submitted to the COR within 6 months and a final within 60 days prior to close of contract or unexercised Option (CDRL A002). See Part 7, Technical Exhibit 1. See Part 7, Technical Exhibit 1.

1.6.1.2.1 The Contractor shall comply with transition-out requirements of the DHA for Contractors who have been issued a DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.

1.7 Administrative Specifications:

1.7.1 Place of performance: The work shall be performed at a remote location as this is a contract for Service. The following holidays and hours of operation apply to help desk personnel.

1.7.2 Recognized Federal holidays: The Contractor is required to perform services on holdays.

Hours of operation are outlined in PWS 1.7.3.

Labor Day Columbus Day

Memorial Day Thanksgiving Day

Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of Operation: The Contractor will provide LMS Operations Customer Service and Help Desk support to site administrators and employees to resolve technical problems.

1.7.3.1. LMS Operations Customer Service:

Available on a 24/7/365 basis, accessible.

Support the courses, provide technical assistance, and resolve problems for employees, site POCs, and DHA MTF administrators.

Customer Service will be accessible through a Contractor provided toll-free number and email.

1.7.3.1 Help Desk:

Monday thru Friday (Excluding Holidays). 7:30 a.m. - 5:30 p.m. Central Time (CT) Answering Service (Live person) answers phone, records the problem(s)/issue(s), and contacts person on call who then provides response/resolution to Customer within thirty (30) minutes (excluding federal holidays).

Federal Holidays. 5:30 p.m. CT (last previous business day) 7:30 a.m. CT (first business day following Federal Holiday) Answering Service (Live person) answers phone, records the problem(s)/issue(s), and contacts person on call who then provides response/resolution to Customer no later than 1500 CT on the next business day.

1.7.4 Emergency Services:. Not applicable.

1.8 Contractor travel: Not applicable.

1.9 Other Direct Costs (ODC): Not applicable.

1.10 Quality:

1.10.1 Quality Control (QC): The Contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The Contractor QC program is the means by which the work complies with stated requirements. The Contractor shall provide and maintain a Quality Control Plan (QCP) which ensures the requirements in this PWS are met. The QCP will be considered acceptable and approved unless the Contractor is notified by the Contracting Officer (CO) prior to award. A draft QCP shall be included in the technical quote for evaluation and acceptance. A comprehensive written QCP shall be submitted to the CO and COR within thirty (30) days after contract award and withing five (5) working days when changes are made thereafter. After acceptance of the Quality Control Plan (QCP), the Contractor shall receive the acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1 - CDRL A003.

1.10.2 Quality assurance (QA): The Government will evaluate the Contractor under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor Personnel:

1.11.1 CAC requirements: For all Contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD Contractor personnel.

1.11.1.1 The Contractor shall return all CACs to the COR upon the departure of the Contractor(s).

1.11.2 Contractor onboarding and training. The Contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

1.11.2.1 T Onboarding Checklist for Contractor Employees is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx

Contractor training instructions embedded at Part 7 Section 7.1.2.

1.11.2.3 The Contractor shall comply with onboarding requirements of the DHA for Contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at:

https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).

1.11.2.4

1.12 Key personnel (Contractor): The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the CO.

The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 8:00 a.m. to 4:30 p.m. EST, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

1.12.1 Contract Manager and Alternate: The Contract Manager and Alternate must have 12 months experience in project management, and possess a high level of understanding of DoD medical training requirements and expectations.

1.13 Data rights: Reserved.

1.14 Reporting:

1.14.1 Contractor Manpower Reporting (CMR): RESERVED.

1.14.2 Non-Disclosure Agreement (NDA): All Contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA Contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The Contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other Contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract Option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the Contractor. The Contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

See Part 7, Technical Exhibit 1 - CDRL A004.

1.14.3 COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of Government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance.

At these meetings the CO will apprise the Contractor of how the Government views the Contractor's performance, and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.15 Contractor Identification:

1.15.1 Contractor personnel performing services in a Contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All Contractor personnel shall identify themselves as Contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The Contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is Contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel.

Include a title block in all emails that states the fact that the person is Contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is Contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order.

Contractor personnel shall make their Contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a Contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s)

1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system (If applicable, if not delete 1.16.1 and 1.16.2 and replace to 1.16 Reserved). Contractor personnel requiring access to the DHA networks for performance of their tasks require a background investigation and the security awareness training. The Contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the Contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a Contractor's termination from the contract, including the termination date.

1.17 Personnel Security:

1.17.1 The Contractor shall comply with DoD 8570.01-

Improvement Program, CH4 November 10, 2015 March 14, 2014; DoD Manual (DoDM) Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care dated March 3, 2019, Department of Defense Instruction (DoDI) ; and DoDM

, incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the

Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a Contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D- Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R- Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 An individual, including a Contracting

O CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: A contract under which the personnel rendering the the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality

2.2 Acronyms:

24/7/365 24 hours a day, 7 days a week, 365 days a year ACCME Accreditation Council for Continuing Medical Education AFSC Air Force Specialty Code AIS Automated Information System APL Approved Products List AQL Acceptable Quality Level ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAMAC Comprehensive Accreditation Manual for Ambulatory Care CAMH Comprehensive Accreditation Manual for Hospital CDC Center for Disease Control

CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CE Continuing Education CIO Chief Information Officer CME Continuing Medical Education CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CST Central Standard Time CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DL Distance Learning DMHRSi Defense Medical Human Resources System Internet DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement EDIPI Electronic Data Interchange Personal Identifier eMSM Enhanced Multi-Service Markets FAR Federal Acquisition Regulation FCI Federal Contract Information FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HCT Healthcare Compiance Training HIT Health Information Technology IGCE Independent Government Cost Estimate

IA Information Assurance I/O In/Out Processing Portal IA Information Assurance ILT Instructor Led Training IS Information System ISP Internet Service Provider IT Information Technology LP Lesson Plan MedCOI Medical Community of Interest MHS Military Health System MOS Military Occupational Specialty MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NEC Navy Enlisted Classification NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense OSHA Occupational Safety and Health Administration PGI Procedures, Guidance and Information PHI Protected Health Information PII Personally Identifiable Information PK Public Key PKI Public Key Infrastructure POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SPRS Supplier Performance Risk System SRG Security Requirements Guides TJC The Joint Commission (on Accreditation of Healthcare Organizations) US United States

VA Veteran Administration VPN Virtual Private Network WBT Web Based Training XML Extensible Markup Language

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.

Not applicable.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below:

3.2 Facilities: The Government:

Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

3.3 Utilities: The Government:

Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph

WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below:

3.4 Equipment: The Government:

Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below:

3.5 Materials: The Government:

Will NOT provide Materials in support of this contract/task order. As a result, this paragraph

IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below:

Common Access Cards (CAC) to Contractor personnel (maximum of 3) to allow access to file repositories.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below: provide

4.2 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: Not applicable.

4.4 Materials: The Contractor shall furnish all materials required to meet the requirements under the PWS.

4.5 Equipment: The Contractor shall furnish all IT Equipment required to operate the LMS.

4.6 Facilities: The Contractor shall provide the facilities and utilities required to meet the requirements under this PWS.

PART 5

5.0 SPECIFIC TASKS

5. Specific Tasks

The contractor shall produce, host, deliver, customize, and update training modulus to fulfill annual/triennial requirements of The Joint Commission (TJC), and/or Occupational Safety and Health Administration (OSHA) requirements for personnel assigned to the DHA Military Medical Treatment Facilities (MTFs) and Dental Treatment Facilities (DTFs). There are approximately 18K Service-specific training modules hosted on our current Learning Management System (LMS).

The contractor shall create user profiles, group users by medical profession indicated in a user profile, group courseware into training plans, assign training plans to grouped medical professionals, track training completions, and perform compliance reporting by medical profession, training plan, location, and/or course.

o Courses must supply certificates specific to the certification agency to the course's accreditation and as listed in the user's user profile. Regularly updated courseware may also be supplied via SCORM packages to be hosted on the DHA enterprise LMS.

The contractor shall apply for/submit MTF/DTF personnel CE/CME documentation to the various certifying boards in order to obtain/maintain the appropriate certifications.

The contractor shall apply for/submit documentation for obtaining/maintaining accreditation for the MTF/DTF facilities.

5.1. Course Requirements:

5.1.1. Vendor shall provide LMS for CE/CME, mandatory regulatory, certification, accreditation, safety, and specialty specific training. The primary method of delivery will be cloud/web-based: however, ILT LPs will be provided by the Contractor when requested by the COR/Site Coordinator.

5.1.2.

disciplines and categories of non-CE/CME awarding training: OSHA, CDC, TJC, applicable Department of Defense (DOD) regulations, directives and policies, and any DHA MTF-specific policies and procedures, job descriptions, support staff, and safety.

5.1.3. Accreditation Requirements:

The number and content coverage of offerings will be adequate to meet accreditation requirements and standards. All courses will address which standards, regulations, or regulatory and mandatory guidance is being addressed and/or met with a course. This data will be searchable to allow listing of courses that meet a certain standard or regulation. The Contractor will provide a listing of courses with the matching standards and regulations or regulatory guidance on a quarterly basis to the COR. See Part 7, Technical Exhit 1 CDRL A005 courses shall comply with the standards listed in the current version of the Comprehensive Accreditation Manual for Hospitals (CAMH) and the Comprehensive Accreditation Manual for Ambulatory Care (CAMAC).

The Contractor will ensure that courses provided to CE/CME accreditation agencies, meet and pass all certification and accreditation requirements. The Contractor will ensure no negative reports from accreditation agencies indicating noncompliance on CE/CME courses.

Courses must supply certificates specific to the certification agency to the course's accreditation and as listed in the user's user profile. Regularly updated courseware may also be supplied via SCORM packages to be hosted on the DHA enterprise LMS. See Part 7, Exhibit 1 CDRL A006

5.1.4. Provide CE/CME, and military medical cloud/web-based courses (WBT) and instructor led training (ILT) lesson plans (LPs) for regulatory and safety training.

5.1.5. Contractor will provide fully accredited distance learning CE/CME Programming on the basis outlined herein.

All program courses will receive the accredited status by the appropriate accrediting agencies as cited below. The Contractor will provide CE/CME as an Accreditation Council for Continuing Medical Education (ACCME) accredited provider for all physician CE/CMEs that are offered under this PWS. CE/CME courses for healthcare professionals other than physicians will be current and accredited by the appropriate accrediting agencies for that profession. Examples of DHA recognized agencies include, but are not limited to, those specified in attached Certifying Boards, PWS 7.2.2.

The CE/CME program will include courseware for a wide variety of healthcare disciplines. Healthcare professionals targeted for this training include, but are not limited to: Dental and Dental Assisting, Administration, Medical Records, Physicians and Physician Assistants, Registered and Licensed/Practical Nurses, Nurse Practitioners, Clinical Nurse Specialists, Pharmacy and Pharmacy Technicians, Physical Therapy, National Registry of Emergency Medical Technicians, Paramedics, and First Responders, Social Workers, Housekeeping, Facilities Management and Maintenance, Patient and Employee Safety, Laboratory, Radiology, Dietary, Occupational Therapy, Respiratory Therapy, Medical Technologists, and Nursing Assistants. Course offerings will include as a minimum, CE/CME, mandatory regulatory and safety training.

Each of the program courses will be accredited for a minimum of one (1) full contact hour of CE/CME within that discipline by nationally recognized accreditation agencies. Each course will be developed with a multidisciplinary approach in an Educational Design, minimum Level One format.

The CE/CME programming will be updated with at least 15 new accredited programs every month.

5.1.6. All DL content content will include module tests with reportable results that examine completing a module, or after each objective within a module. Module tests and their administration will meet the requirements of the accrediting agencies. The minimum passing score will be 80%.

5.1.7. Contractor will advise the DHA as additional accreditation opportunities become available.

5.1.8. The Government may provide up to 10 hours of new DHA healthcare training requirements for development into DL courseware per year to be hosted on the

Converting and Hosting DHA Courseware: The Government will request in writing, with sixty (60)-days notice, the requirement for DHA courseware conversion, accreditation, and hosting.

The Government reserves the right to provide the content for the DHA courses.

The Contractor will convert and/or reformat or code, and host up to ten (10) DHA courseware programs per contract year.

DHA courseware and source code will be provided to the COR upon completion.

See Part 7, Technical Exhit 1 CDRL A007

The Contractor will list all courses independently and will allow DHA MTFs to add their site-specific training without modifying the core training.

The Contractor will review all TJC standards and develop appropriate DL courses to assist Government customer in meeting those standards. Each course will reflect which standard is met. The Contractor will be responsible for maintaining data current in all courses in accordance with TJC standard updates.

The Contractor will ensure that all courseware is free from language, grammar, content, and playability errors.

5.1.9. For Instructor Led Training, the Contractor will provide registration support, printable instructor lesson plans/instructor guides, and group discussion exams to support face-to-face/live event training for regulatory and safety training to meet accreditation agency requirements for existing Contractor provided courseware, within 15 business days of request. See Part 7, Technical Exhit 1 CDRL A008

5.1.10. The Contractor will provide a program syllabus and/or appropriate training documentation as required by the Government outlining the learning objectives and course content summary. Each individual program that contains ILT LPs will have a label that lists the title, discipline, program number, and date on which accreditation expires. See Part 7, Technical Exhit 1 CDRL A009

5.1.11. The system must provide for locally developed new and existing course upload capability in the following formats (PowerPoint, Word, PDF, video, etc.) to provide individual MTFs more flexibility in customizing courses.

5.1.12. All DHA courseware, hosted and/or developed by the Contractor and site-specific courseware hosted by the Contractor under this PWS is considered Government property and will be returned to the Government COR ten (10) business days prior to the end of the period of performance.

5.1.13. The contractor shall apply for/submit MTF/DTF personnel CE/CME documentation to the various certifying boards in order to obtain/maintain the appropriate certifications. See Part 7, Technical Exhibit 1 CDRL A0010

5.1.14. The contractor shall apply for/submit documentation for obtaining/maintaining accreditation for the MTF/DTF facilities. See Part 7, Technical Exhibit 1 CDRL A011

5.2. User Access Requirements:

5.2.1. Provide a learning management system to effectively manage participants, communicate with participants, create/edit groups, establish/update customizable user profiles, assign training, generate reports, create online courses, track attendance, and manage classroom-based training.

5.2.2. Contractor will maintain on-line 24/7/365 connections that allow DHA personnel to complete CE/CME courses that are in compliance with regulatory and mandatory credentialing agents listed in this PWS.

5.2.3. Vendor shall provide an enterprise-wide license and an annual by-user license for those Government units whose personnel are not dedicated to a single facility and other DHA personnel not assigned to MTFs but support the DHA mission.

5.2.4. The Contractor will provide user registration and registration support. The Contractor will create and maintain a separate webpage for all DHA related courseware. This registration will include the following:

Employee registration will be through the internet with confirmation via email notice of successful registration to the user.

User information will be captured, accessible, and edited in a user profile that allows for immediate data updates when a user moves to another facility or changes job roles. The user profile will contain the following user data on each registrant: identification number (EDIPI/DoD ID), last name, first name, rank/GS grade/employment category, email address, military specialty identifier, duty title, discipline, unit/site/organization, and any customized field that was previously added to meet unique requirements of the users targeted under this contract.

Drop-down boxes will be used as much as possible to ensure uniform data capture. Requests to add, modify, or delete user profile data fields will only be provided via the DHA LMS Manager.

The system will create and issue access to the system within one (1) minute.

5.3. System Requirements:

5.3.1. Contractor will not have the system down for maintenance more than a total of 48 hours in any consecutive three (3) month period.

5.3.2. The Contractor will provide users the capability to input and safeguard user-generated passwords, user IDs, and data security. The Contractor will use industry standard 256-bit encrypted security and password protection of all military data and will adjust to the current industry standard encryption security and password protection, if deemed required to maintain operations with the DOD.

5.3.3. Unless unforeseen system failure occurs, the Contractor will provide DHA MTFs a 48-hour minimum notice of any required or scheduled system maintenance.

5.3.4. The Contractor will provide the capability for participants to complete post-tests and receive completion certificates on-line through the system -line testing system will provide instant test results so the participant receives immediate information and feedback as to whether they have passed or failed a program.

5.3.5. Hosting Site-Specific Content: The Contractor will host site-specific courseware within ten (10) business days of receipt. Site-specific courseware includes specific MTF and military unit mandatory annual sustainment training programs and orientation briefings as well as other required courseware and testing materials.

These programs are specific to the DHA MTF developed courseware and may have limited access only to those personnel assigned to the specific DHA MTF. The Contractor will track employee completion for credentialing purposes. Each facility will be able to evaluate and track usage by name on their required courseware and/or presentations (Examples: Emergency Management Plans specific to a facility; Code of Conduct).

5.3.6. Section 508 Compliance:

All electronic and information technology (EIT) procured through this contract will meet the applicable accessibility standards at 36 CFR 1194, unless an agency exception to this requirement exists. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973. The Contractor will indicate for each line item in the schedule whether each product or service is compliant or noncompliant with the accessibility standards at 36 CFR 1194.

The Contractor will indicate where full details of compliance can be found (e.g., 5.3.7.

capability to be viewed, tested, and completed on an iPad, iPhone, or Android device through a web browser. Any future developments to include use of mobile applications will be accessible to the DHA when available.

5.3.8. If services are provided remotely, the Contractor must adhere to all information technology requirements for utilizing Government equipment and accessing Government systems.

5.3.9. Capability and Administration:

The Contractor will be responsible for obtaining authorization for system access rights to DHA member data while ensuring security of the data.

The Contractor will obtain data transfer (interface) rights to provide course completion data directly to a DOD information system(s) on record. The Contractor will provide, as needed, scheduled data transfers (monthly, weekly, daily) to/from the DOD system. See Part 7, Technical Exhibit 1, A012

5.3.10. The Contractor will provide adequate bandwidth requirements to meet the demands of multiple simultaneous uses of the website without employees losing connectivity, being timed out, or excessively slowed down from completing educational requirements.

5.3.11. The Contractor will provide a system architecture that is extensible in that it easily adds new functions and features as they become available and conforms to industry standards to improve compatibility between the courseware and the platform.

5.3.12. The Contractor will co-host all data as content on a server farm in two (2) separate locations and backup all data off-site on a daily basis. The capability for backup

5.3.13. The Contractor shall provide a system architecture that allows student/volunteer data to be separated from employee data for training assignment and reporting purposes.

5.3.14. The Contractor will demonstrate its level of information assurance and security by attaining documentation detailing that the Contractor has established an appropriate level of security conforming to DOD standards including being FedRAMP compliant and establishing/maintaining an Authority to Operate (ATO).

5.4. Vendor Reporting:

5.4.1. Contractor will perform a needs assessment no later than sixty (60) calendar days after start of the period of performance to determine if additional courses are required by the DHA. See Part 7, Technical Exhibit 1 CDRL A013

5.4.2. Customer Feedback:

Any input/feedback received from DHA MTF participants will be reviewed quarterly by the COR. Results/recommendations will be used by the Contractor for programs and services improvement.

Contractor is responsible to ensure that 95% of student surveys reflect a satisfaction rate not less than 70%; any deviations will be reviewed quarterly by the COR.

Contractor will conduct ongoing informal needs assessments and one (1) annual formal needs assessment across the DHA to maintain accreditation and identify content areas for fifteen new courses every month. No fewer than four (4) quarterly informal needs assessments are required to validate existing CE/CME courses and identify new CE/CME requirements. Needs assessment reports will be provided to the COR fifteen (15) business days after completed.

See Part 7, Technical Exhibit 1 CDRL A014

5.4.3. Vendor must provide ability for COR to generate standardized reports at any time.

Access to data will be limited to site specific data for all site coordinators.

5.4.4. The Contractor will provide monthly, quarterly, and annual reporting to the COR.

Reports detailing completion of courses include but not limited to: DHA MTF name, military specialty, discipline, organization, number of course(s) completed, and CE/CME hours granted.

Included with the above reports will be a detailed Help Desk usage to include the number of calls received and the top five (5) most common issues.

See Part 7, Technical Exhibit 1 CDRL A015

5.4.5. The Contractor will provide the following real-time reporting capability 24/7/365 to the COR and DHA MTF Site Coordinators:

User Transcripts

Course Completion Report (Summary) - Total # of completions

Course Completion Report (Detailed) - By User

Usage by CE Discipline o Usage by Site/Market

Non Participation by Course

Site Specific Course Evaluation o Test Validity o List of Participants by Site/Market o Not Assigned to a Group o Export CE/CME Transcript o Available CE Courses per Discipline o List of Participants by Service Category

See Part 7, Technical Exhibit 1 CDRL A016

5.4.6. The Contractor will provide the following reports upon request by the COR and DHA MTF Site Coordinators:

Safety Storm Assignment Compliance Report. See Part 7, Technical Exhibit 1

CDRL A017

Help Desk and Website Usage and Accessibility. See Part 7, Technical Exhibit 1

CDRL A018

Cost Analysis for CE Usage. See Part 7, Technical Exhibit 1 CDRL A019

CE Course Survey Results (scores and comments). See Part 7, Technical Exhibit

1 CDRL A020

5.5. Administrative Support:

5.5.1. The Contractor will provide administrative support for setting up and supporting each DHA Network and MTF site.

5.5.2. The Contractor will provide an Internet-based orientation program for site coordinators. This program will be accessible 24/7/365 and will provide an overview of the available courseware and ensure that all departments and staff understand how to achieve maximum participation in the education programs. See Part 7, Technical Exhibit 1 CDRL A021

5.5.3. and made available online.

5.5.4. The Contractor will distribute monthly email and marketing materials to DHA MTFs personnel detailing new courses and/or topics of interest. See Part 7, Technical Exhibit 1 CDRL A022

5.5.5. Customer Service and Help Desk: The Contractor will maintain a 24/7/365 Customer Service and Help Desk support to site POCs, DHA MTF Administrators, and employees to support the courses and provide technical assistance and resolve problems. Contractor will receive no complaints of non-availability of help desk support. Hours of operation are discussed in PWS 1.7.3

5.5.6. Customer Service will be accessible through a Contractor provided toll-free number and email.

5.5.7. Within thirty (30) business days of contract award, the Contractor will interface data categories, formats, and data content of course and employee data to match those in use in the continuing data contained in Government-provided data sources. Upon completion of the period of performance, the Contractor will provide all current and historical data to the COR in formats CSV, XML, and pipe delimited electronic text file. Data will include, but not limited to, employee records; past or present. See Part 7, Technical Exhibit 1 CDRL A023.

5.6. Other Requirements:

5.6.1. The Contractor will not share, release, exchange, sell, or transfer any employee data collected with any third party, Government agency, department, activity, or individual. This includes personal information gathered and kept on file. All work performed under this requirement shall be in accordance with PWS 6.0 Information Technology and Security.

5.6.2. Unless otherwise specified, all confidentiality of information to include financial, statistical, personnel, and/or furnished technical data, produced or otherwise available to the Contractor during the performance of this contract are considered confidential business information and belong to U.S. Government and will not be used for purposes other than performance of healthcare services under this contract.

These files/results data will be surrendered to the COR within five (5) business days after the period of performance. The Contractor will not release any of the above information without prior written consent of the CO. See PWS 1.6.1.2, Transition- Out Period (See Part 7, Technical Exhibit 1 CDRL A002)

5.6.3. The Contractor will provide program information support and materials to all DHA MTFs and other associated personnel eligible for support under this PWS. This will include, but not limited to, providing information about the program, information and assistance with registration and program access, information on available offerings, information about program functionality, Help Desk support, etc. The Contractor will provide no fewer than two (2) types of informational/marketing materials to the COR and site coordinators per year.

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation…