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Strategic Communications Advisor
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PANAFG-18-P-0000-002809
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Draft Performance Work Statement

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DRAFT PERFORMANCE WORK STATEMENT (PWS)

Strategic Communications Advisor

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Strategic Communications advisory services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, expertise, skill sets describe herein, and other items associated with non-personal services necessary to execute the performance of Strategic Communications advising as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 The contractor shall coordinate all work with the Contracting Officer and the

Contracting Officer Representative. The services under this contract shall be performed by the contractor in accordance with the terms, conditions, and specifications stated herein until the period of performance for the contract ends.

1.3 Objectives: Obtain advisory services of a civilian Subject Matter Expert (SME) in

Strategic Communications (STRATCOM) planning and operations. The contractor shall provide strategic and operational communications expertise and advisory services to and in direct support of the Resolute Support Office of Strategic Communications. The contractor shall provide these services at Resolute Support Headquarters in Kabul, Afghanistan, and comply with U.S. law (e.g. 5 U.S.C. 3107) and NATO rules and regulations throughout the performance of the contract.

1.4 Scope: Strategic Communications advisory services. Services include Strategic

Communications planning and advisory services in support of the NATO Resolute Support

Mission and Operation Freedom’s Sentinel. The contractor shall develop strategic communications plans, plans for events of strategic significance, key leader engagement proposals, media plans, editorial articles for publications and preparatory materials. The contractor shall also provide advisory services in the form of editorial support for white papers, Opposite the Editorial (Op-Eds) and articles for publication.

1.5 Physical Security: The contractor is responsible for safeguarding all government property provided for contractor use. The contractor is responsible for securing property, and materials at the close of each work period. Contractor personnel must adhere to current base security policies. Contractor personnel are required to adhere to the specific security requirements during movement within and outside the installation. All travel within and outside the installation shall

2 | P a g e be identified to and approved by the Contracting Officer or COR. The Contractor shall comply with all prescribed security requirements in effect during the work period. Failure to comply with security requirements will lead to removal of personnel and/or cancellation of the contract.

1.6 Period of Performance: The period of performance is 12-months.

1.7 General Information

1.7.1 Quality Control The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures itself that its work complies with the requirement of the contract. The Quality Control Plan (QCP) is to be delivered, with the contractor’s proposal, three hard copies and/or digital copy of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and Contracting

Officer Representative (COR) within 5 working days when changes are made thereafter. After acceptance of the quality control plan, the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.7.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.7.3 Recognized Holidays: The contractor shall perform services as directed to avoid mission failure. This may involve working on recognized holidays and host nation observed holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

1.7.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 9:00 a.m. to 7:00 p.m. Sunday through Thursday. [Concessions are made for religious holidays, at the discretion of the US, when it does not interfere with operations.] The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.7.5 Place of Performance: The work performed under this contract will be performed in

Kabul, Afghanistan, at U.S. Military installations, and Afghan governmental facilities.

1.7.6 Type of Contract: The government will award a Firm Fixed Price.

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1.7.7 Security Requirements: Contractor personnel performing work under this contract must have an active U.S. SECRET and NATO Secret clearance level at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254 NATO Security and U.S.

Department of Defense.

1.7.7.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. Removal of items or any type of objects from government refuse for personal use is unauthorized. Contractor personnel may submit a formal request to obtain items through unit designee or security personnel. Violation of this provision may subject the contractor to termination of this contract.

Contractor personnel shall, at no time, without prior authorization, purchase any items from the local economy for U.S. Personnel.

1.7.7.2 Special Qualifications: NATO Resolute Support Office of Strategic Communications requires the services of a contractor to commence work at Resolute Support Headquarters in Kabul, Afghanistan, in support of Resolute Support and Operation Freedom’s Sentinel strategic and operational communication planning objectives. This requires a SME in international strategic communications with experience in multi-modal analysis and assessments, television, radio, social media and content management, information operations, psychological operations, key leader engagement strategies, and military operational planning. SME will have demonstrative experience in Middle Eastern affairs, with specific experience in a high-conflict area. At a minimum, SME will have a Master's degree and 6 years of experience, or a Bachelor's degree and

8 years of experience in communications, public relations or a similar field.

The contractor shall provide strategic communications advisory services and products to the

Director, Resolute Support Office of Strategic Communications. For each assigned product, the contractor will:

1. Perform an analysis and assessment to identify target audiences.

2. Develop strategic and operational themes and messages for each audience.

3. Develop a strategy and plan for effecting the dissemination of strategic messaging to specified audiences. The plan shall include components that take into account public affairs, information operations, psychological operations, and key leader engagements.

When applicable, the strategy/plan will incorporate:

a. Academic Engagements

b. Engagements at Think-Tank events

c. Interviews with journalists who have both the notoriety and credentials to achieve the desired effect as delineated in the plan.

d. Press Conferences

e. Round Tables

f. Media engagements that involve Resolute Support participation to achieve a desired effect or outcome.

g. Social media content development and dissemination plan

4. Develop measures of effectiveness for assessing the viability of the plan, event or engagement.

5. Provide an after action report of the plan, event or engagement to the Director, Resolute

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Support Office of Strategic Communications that includes all of the elements of the plan in paragraphs 1-4 above.

Products the Contractor will be responsible for under this contract shall include, strategic communications plans, plans for events of strategic significance, key leader engagement proposals, media plans, editorial articles for publications, and preparatory materials. The selection of and delivery dates for assigned products will be dictated by the Director, Resolute Support Office of

Strategic Communications.

Advisory services to be delivered by Contractor include, editorial support for white papers, Op-

Eds, and articles for publication. Advisory services rendered will be dictated by the Director, Resolute Support Office of Strategic Communications.

As directed by the Director, Resolute Support Office of Strategic Communications, contractor will be required to attend and provide feedback on operational planning team meetings (OPTs) in support of NATO Resolute Support and Operation Freedom’s Sentinel initiatives up to the U.S.

Secret (international intelligence sharing network) FVEY level.

The contractor must have access to NIPR, SIPR and NATO SECRET.

The United States Government (USG)is required to provide NIPR, SIPR, and NATO Mission

Secret computers, email, phone, and office space at Resolute Support Headquarters Kabul, Afghanistan. The contractor shall not transmit any sensitive or classified information using any personal media device(s).

The contractor shall take all contractual direction from the COR. O n l y the Contracting Officer has the authority to approve any changes to the terms and conditions of this contract.

1.7.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.7.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the

Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the

Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, 5 | P a g e states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.10 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor has to obtain a NATO/RSHQ badge, while working at RSHQ. It must be displayed at all times above the waist.

1.7.11 Contractor Travel: Contractor will be required to travel within the AOR of Afghanistan during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

1.7.12 Other Direct Costs: This category includes travel (outlined in 1.6.13), reproduction, and shipping expenses associated with training activities and visits to contractor facilities. It could also entail the renting of suitable training venues.

1.7.13 Data Rights The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.7.14 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR

Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The

Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the

Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other

6 | P a g e remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

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PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government.

Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

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2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The nine (9) per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Sunday through Thursday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

FVEY International Intelligence Sharing Network

HIPAA Health Insurance Portability and Accountability Act of 1996

KO Contracting Officer

MoI Ministry of Interior

MoD Ministry of Defense

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

Op-Eds Opposite the Editorial

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

TE Technical Exhibit

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PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services Not Applicable (NA)

3.2 Facilities: The Government shall provide facilities to the contractor as it pertains to terms of the contract execution

3.3 Utilities. Not Applicable (NA)

3.4 Equipment: The Government shall supply equipment to the contractor as it pertains to terms of the contract execution.

3.5 Materials: The Government shall supply materials to the contractor as it pertains to terms of the contract execution.

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PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General The Contractor shall not furnish all supplies, equipment, and facilities required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The Contractor’s employees, performing work in support of this contract, shall have been granted a SECRET security clearance from the Defense

Industrial Security Clearance Office. The DD 254 is provided as Attachment [Two (2)].

4.3. Materials: The Government shall provide all materials, supplies and equipment as indicated under section 3 of the Draft PWS.

4.4 Services: The Government shall provide all equipment as indicated under section 3 of the

Draft PWS.

4.5 Contractor Housing: Billeting services will be provided to the contractors at the same level as they are provided to military and DOD civilian personnel. The Contractor shall provide contact information on all points of contact within the company so that Government representatives may interface with the contract representative on issues concerning rental vehicles and other matters. The minimum information that must be included is names, business addresses, work and cell p h o n e numbers and hours of operation. Arrangements for contacting the contractor’s points of contact after normal business hours are also required.

The Contracting Office Representative (COR) is the individual nominated by their organization/unit and is appointed b y the Contracting Officer to ensure contract compliance to include the timely delivery of goods to be delivered and/or services to be performed as specified within this contract. The Contractor shall provide an interpreter (or several interpreters if necessary) if English is not the primary language of the workers. The interpreter(s) shall be on the job site(s) at all times contractor personnel are present.

Escorting Customers: Yes, escorting visitors within the office building where assigned spaces provided it complies with U.S. law and security requirements. The Contractor shall establish and maintain a quality control program for the performance requirements of this contract. The contractor shall provide a copy of the plan to the Contracting Officer

Representative and conduct a meeting with the COR to discuss detailed information contained wi th in the plan. At a minimum, the plan is required to meet the quality standards set forth in this contract. The Contractor shall be responsible for the total management and quality control actions necessary to meet the quality standards set forth in this contract. Changes to actions must be approved and documented by the Contracting

Officer only. Upon identification of any issues in regards to a delay in service, the

Contractor shall notify the Contracting Officer or the COR as soon as possible. Contractor personnel shall adhere to all prescribed standards of conduct and safety requirements as established b y the Installation Commander.

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PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. The contractor shall provide services for Strategic communication services

Obtain services of a civilian Subject Matter Expert (SME) in Strategic Communications

(STRATCOM). The contractor shall provide communications expertise and advisor services in direct support of the Director, Headquarters, Resolute Support

(HQRS)/USFOR-A Strategic Communications, Public Affairs Office, J39, CDR United

States Forces-Afghanistan/Resolute Support Mission (CDR, USFOR-A/RS), and other

U.S. DoD personnel in Headquarters, HQRS/USFOR-A. The contractor will support

U.S. DoD personnel in EF-8 and coordinate with and liaise with other entities outside the

U.S. Government, such as, but not limited to, NATO and the GIRoA Presidential

Palace, in order to provide communications support for the Director, HQRS/USFOR-A

Strategic Communications, Public Affairs Office, J39, CDR USFOR-A/RS, and other

U.S. DoD personnel in HQRS/USFOR-A. The contractor will provide these services at

HQRS in Kabul, Afghanistan and comply with U.S. law (e.g. 5 U.S.C. 3107) and

NATO rules and regulations throughout the performance of the contract.

5.2. Core Tasks.

The contractor shall work principally in the HQRS/USFOR-A Strategic Communications and advise it Director, HQRS/USFOR-A Strategic Communications, Public Affairs Office, J39 and

CDR USFOR-A/RS on:

To the extent permitted under U.S. law, develop a communications strategy under the direction of the Director, HQRS/USFOR-A Strategic Communications that considers influence and effects on the four potential audiences (national, international, the enemy and the Afghan dispora).

Liaison with policy-makers on the communication implications of their decisions.

To the extent permitted under U.S. Law and NATO rules and regulations extend influence and information reach beyond the media to think-tanks, the ulema civil society and other influential groups.

Develop a plan to conduct crisis communication operations and manage routine media operations in accordance with Director, HQRS/USFOR-A STRATCOM lines of effort;

be an advisor to U.S. senior leadership spokesperson.

Plan a strategy for HQRS/USFOR-A to counter international lack of awareness of progress in Afghanistan in accordance with Director, HQRS/USFOR-A STRATCOM

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Coordinate directly with President of Afghanistan (POA) and other Government of

Afghanistan entities regarding Government of Afghanistan strategic communications efforts and activities to the extent it supports the HQRS/USFOR-A U.S. mission. This includes identifying key upcoming events for POA to include upcoming speeches and planned trips overseas and his engagements to ensure a coordinated media strategy for

U.S. HQRS/USFOR-A.

Liaison with the office of the GIRoA CEO and foster knowledge and understanding for

HQRS/USFOR-A of the cabinet and security operations of GIRoA.

Liaison between HQRS/USFOR-A and the Afghan security forces (i.e. Ministry of

Interior (MoI) and Ministry of Defense (MoD) ) to ensure a coordinated media strategy for the United States Department of Defense (U.S. DoD).

To the extent permitted by U.S. Law interact with other international entities-embassies, United Nations (UN) bodies and other NGOs to develop “force multiplier” effect to media strategies through coordinated messaging.

To the extent permitted by U.S. Law, develop mechanisms to coordinate psychological operations and information operations with public affairs.

The contractor will be bound by the security regulations and provisions of U.S. Law and the Resolute Support mission.

5.3. CONTRACTOR MANAGEMENT REPORTING (CMR). The Office of the Assistant

Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1)

Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6)

Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit

Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using

13 | P a g e standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The

XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website.

The specific formats for the XML direct transfer may be downloaded from the website.

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PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. REF: AR 25-2, AR 530-1

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PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary

7.2. Attachment 2/Technical Exhibit 2- DD 254

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TECHNICAL EXHIBIT 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Standard Performance Threshold

Method of

Surveillance

PRS # 1.

The contractor shall provide all services In accordance with (IAW) with the Contract to the USG as required.

No deviation, 99% on time as required and as directed

Contract Compliance requires 1% deviation from the standard

Timely

Deliverables as confirmed by the

COR.

PRS # 2

The contractor shall provide all services specified in PWS section 5.

Perform as required 99% on time as required and as directed

Contract compliance requires 1% deviation from the standard

Customer Input and COR

Surveillance

TECHNICAL EXHIBIT 2

DD Form 254 Department of Defense Contract Security Classification Specification http://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd0254.pdf http://www.esd.whs.mil/Portals/54/Documents/DD/forms/dd/dd0254.pdf

File details come from the government source that posted it.