HAFE_Transportation_SOW.doc

SCOPE OF WORK

VISITOR TRANSPORTATION SYSTEM FOR THE

HARPERS FERRY NATIONAL HISTORICAL PARK

I. INTRODUCTION/BACKGROUND

The Harpers Ferry National Historical Park Service (HFNPS), a Division of the National Part Service was established in May 1963 to protect the area’s Industry, Natural Heritage, Transportation, John Brown, Civil War, and African American Heritage. HFNHP is located in the historic town of Harpers Ferry, West Virginia.

On June 25, 1990, the HFNPS visitor transportation system became operational. The transportation system consists of six (6) 38-passenger Gillig coaches, one (1) 24-passenger General Motors bus, and two (2) Ford 12-passenger bus. These Commercial Motor Vehicles (CMV) transports park visitors from the Cavalier Heights Visitor Center located at 171 Shoreline Drive to the Park’s Lower Town drop-off/pick-up area located on Shenandoah Street. All of the buses are ADA equipped except for the 25 passenger General Motors Bus. The distance between the Cavalier Heights Visitor Center and the bus stop on Shenandoah Street is 1.9 miles. The hours of the visitor transportation are 9:00am to 5:30 pm during Eastern Standard Time and 9:00am to 7:00pm during Eastern Standard Daylight Savings Time. A minimum of two (2) buses shall be used daily (Sunday through Saturday). The buses shall run continuously, making a minimum of four (4) trips per hour. All park buses may be used during peak weekends and federal government holidays. Seasonal programs that require additional bus service are: The Top Down Tour and the Bolivar Heights Battlefield tour. Yearly activities that require extra bus service are: Under Fire: The Battle of Harpers Ferry 1862 (total of three artillery programs at Bolivar Heights in the months of July, August, and October), 1860 Election Day (second Saturday in October), and Old Tyme Christmas (first and second weekend of December). Additional bus service will also be needed for special commemorative events during the contract period.

II. SCOPE AND OBJECTIVE OF WORK

The scope and objective of this requirement is for the Contractor to provide 1) Class B Commercial Driver’s License (CDL) certified Shuttle Bus Drivers to keep the HFNPS Visitor Transportation System (VTS) operating during the above indicated hours and 2) One (1) Class B CDL certified Automotive Worker to maintain the buses in accordance with the vehicles manufacture’s specifications, service manuals, and warranties and all regulations, policies and procedures set forth by the West Virginia Department of Transportation, the Federal Transit Authority, and park preventative maintenance schedules.

III. TASKS

The Contractor shall provide all Class B CDL certified Shuttle Bus Drivers and Class B CDL certified Automotive Worker labor that are U.S. Born or Naturalized citizens and must speak fluent English necessary to perform visitor transportation and mechanical services for the VTS at HFNHP as follows:

Task 1: CLASS B CDL CERTIFIED BUS DRIVERS:

1.A. The Contractor shall clock-in at the bus facility fifteen minutes prior to beginning bus service. The first driver on duty shall take the 2-way radio from the charger and place on the bus assigned to him/her by the mechanic.

1.B. The Contractor shall pick up the key to their assigned bus (if applicable) and assure that it is returned to its designated place in the bus facility at the end of their shift.

1.C. The Contractor shall provide Shuttle Bus Driver services from the Cavalier Heights Visitor Center to the bus stop on Shenandoah Street in the lower town and provide Shuttle Bus Driver services for the return trip from the lower town bus stop to the Visitor’s Center (round trip is 3.8 miles).

1.D. The Contractor shall provide Shuttle Bus Driver services on a seasonal basis from the Cavalier Heights Visitor Center to Bolivar Heights Battle Field to Camp Hill to the bus stop on Shenandoah Street in the lower town and provide Bus Driver services for the return trip from the Lower Town bus stop to the Visitor’s Center (round trip is 2.9 miles).

1.E. The Contractor shall maintain a HFNHP-generated daily shuttle time sheet log consisting of shuttle run start and stop time, beginning and ending mileage, and number of passengers for each one-way trip.

1.F. The Contractor shall be responsible for fueling buses and shall remain at the fuel pump while the fuel is pumping. The Contractor shall immediately report any spillage to the Automotive Worker, or in the absence of the Automotive Worker, report spillage to the Contracting Officer’s Representative (COR) or designee.

1.G. The Contractor shall direct all visitors with pets/animals (with the exception of assistant animals) desiring to ride the bus to the nearest ranger as pets/non-assistive animals are not permitted on the buses.

1.H. The Contractor shall notify visitor attempting to board the buses with picnic equipment that only small coolers (6-pack type) are allowed on the buses and must be held on one’s lap and not be placed on the seats or floor.

1.I. The Contractor shall prohibit visitors from boarding the buses with wet bathing suits or other clothing unless plastic covering is placed around them to prevent other visitors from becoming wet. The only exception to this is during rain, storms, etc. when all visitors experience the possibility of being wet as a result of weather.

1.J. The Contractor shall be responsible for strictly observing posted speed limits and other road signage. The Government will not be responsible for any violations.

1.K. The Contractor shall clean the interior of all buses on a daily basis prior to placing buses into service. At a minimum, this shall consist of sweeping the floors of loose debris.

1.L. The Contractor shall prohibit visitors from standing in front the each bus’s standing line. Standing may occur only when the volume of visitors exceeds the bus’s seating capacity and waiting for the next shuttle bus would cause unreasonable delays.

1.M. The Contractor shall make announcements on each trip to inform visitors of the time the last bus leaves lower town.

1.N. The Contractor shall utilize the prerecorded audio messages on the bus at the correct locations to inform the visitors of geographical historical significance of the Park.

1.P. The Contractor shall at all times, maintain a professionally courteous, friendly, and helpful demeanor. This will have a positive impact of the visitor’s experience.

1.Q. The Contractor shall direct and instruct visitors with bicycles to secure their bicycles in the bicycle racks mounted on the front of the bus.

1.R. The Contractor shall at all times adhere to the NPS Video Monitoring System procedures.

Task 2: CLASS B CDL CERTIFIED AUTOMOTIVE WORKER:

2.A. The Contractor shall be responsible for the mechanical operation, condition, and maintenance and repair of all buses in accordance to all applicable service manuals, manufacturers specifications, and warranties. The Contractor shall take all necessary precautionary measures to prevent deterioration of the buses beyond normal wear and tear. Routine maintenance shall be completed in a time agreed upon between the COR and the Automotive Worker. Any necessary repairs which may affect the health and safety of the visitors shall be completed immediately. Occasionally, overtime approved by the COR may be required to complete repairs that take longer than an authorized shift.

2.B. The Contractor shall visually inspect buses in accordance with a HFNHP-generated checklist, record any findings, and file that checklist in the appropriate bus log book. These inspections shall occur on a daily basis at the beginning of the day and again at the end of the day.

2.C. The Contractor shall maintain a daily record of all routine and emergency maintenance and repair work. A maintenance log shall be maintained for each bus.

2.D. The Contractor shall clean, at a minimum, any stains on the floor and seats, and smudges on the interior windows of all buses on a daily basis.

2.E. The Contractor shall clean the exterior of the buses at a minimum of once a week. More frequent exterior cleaning may be necessary depending on weather conditions. At a minimum, exterior cleaning shall consist of washing the bus exteriors, removal of all dirt and obstructive materials from the windows, and cleaning the wheels and rims.

2.F. The Contractor shall steam-clean all bus engines and related parts at minimum annually.

2.G. The Contractor shall provide daily maintenance to include checking for fluid leaks and oil/grime buildup, inspecting drive belts, tire pressure, and wheels, checking coolant level and oil level, checking transmission fluid level and hydraulic fluid level, checking air tank restriction indicator, draining water from air tanks, and checking all electrical systems controls, lighting and gauges, and insuring the scheduled units are cleaned inside and out. The Contractor shall refer to the preventive maintenance plan and equipment manuals when damage or corrective adjustment or repair is necessary.

2.H. The Contractor shall perform services in accordance with factory-established mileage intervals. There services shall include:

2.H.1. Lubrication Points - drive line, kingpins, wheelchair lift assembly, u-joints, axle, tie rods, seals, and bushings.

2.H.2. Engine - change oils and fluids, check and replace hoses, inspect radiator, check surge tank and pressure relief cap, inspect air intake piping and clamps, replace filters, check coolant and replace coolant filter, check drive belts and adjust belt tensioner, replace fuel/water separator, check fan hub, change antifreeze and flushing system, inspect vibration dampener and check engine mounts.

2.H.3. Exhaust – check for restrictions, leaks, loose fasteners and straps.

2.H.4. Hydraulic System – replace fluid filter element, replace fluid, check pump mounting bolts, check cooling fan motor and blades.

2.H.5. Transmission – change fluid and filter and inspect transmission mounts.

2.H.6. Air System – check compressor mounting fasteners, check air tank mounting fasteners, test air dryer operation for leaks, check air dryer mounting fasteners, clean brake valve treadle, plunger boot and mounting plate, oil brake treadle, roller, roller pin and hinge pin, check brake valve plunger for damage, test brake valve operation and check for leaks, inspect air compressor lines, check compressor discharge and inlet for carbon, check compressor operation, check all air lines and fittings for leaks, Remove and replace brake chambers.

2.H.7. Wheels - check wheel stud nut torque.

2.H.8. Brakes - inspect air hoses for damage, check chambers for air leaks, check shoe lining thickness, lubricate slack adjusters, check slack adjustor operation, and lubricate cam bushings.

2.H.9. Front Suspension – re-torque fasteners, check air bags for wear and damage, check shocks and bushings for leaks and wear, check for proper ride height, check for loose or damaged mountings, test height control valve operation, inspect torque rod grease seals, and test kneeling system operation.

2.H.10. Rear Suspension – re-torque fasteners, check ride height, check air bags for wear and damage, check shocks and bushings for leaks and wear, and inspect torque rod grease seals.

2.H.11. Steering/Front Axle – check wheel end oil, check pitman arm for wear or damage, lubricate steering column U-joints and shaft, check gear mounting bolt torque, check tie rod ends for wear or damage, check steering arms for wear or damage, lubricate steering immediate shaft, grease behind output shaft and dirt/water seal, inspect steering shaft seal, grease tie rod ends, grease knuckle/kingpins, grease drag link and change wheel end oil.

2.H.12. Drive Axle – check gear oil, change gear oil, inspect gaskets and seals for leaks, check axle mounting fastener torque, check axle flange nut torque, and clean differential breather.

2.H.13. Electrical – check throttle and brake controls, check power cable connections, check interior and exterior lighting, test heat detection sensors, check emergency operation of doors, check/lubricate battery trays, check adjust headlights, and replace all relays and solenoids. Check/test fire suppression system. Batteries: check/inspect batteries, cables, charge, fluid levels and settings and inspect, clean and re-torque equalizer. Starter: inspect starter cables, starter bolts, brushes pinion gear and protection circuit, and service starter motor. Alternator: inspect cables for damage, leaks and mounting fasteners. Rear Main Fuse Panel: inspect cables, inspect mounting brackets, remove cables, apply Kopr-Shield and re-torque. AC/Heater Unit: inspect power and ground cables, inspect all connections inside of return air, and remove cables, apply Kopr-Shield and re-torque cables and fuses. Chassis and Engine Harness: inspect for dirt and salt buildup and clean, check clamps, inspect for damage around hot spots, clean grounds, apply Kopr-Shield and re-torque. Battery Cutoff Switch: inspect for dirt and corrosion, remove cables, apply Kopr-Shield and re-torque connections, check battery and micro-switch for function and continuity. Front Main Fuse Panel (Flag): inspect cables for damage, inspect support brackets, remove cables, apply Kopr-Shield and re-torque. Rear Main I/O Inside Panel: inspect power and ground cables, fuses, and circuit breakers. Front Main I/O Inside Panel: inspect power and ground cables, fuses and circuit breakers and re-torque cables. Exit Door I/O Panel: inspect power and ground cables, fuses and circuit breakers. Front Console I/O Panel: inspect power and ground cables, fuses and circuit breakers. Drivers Heater/Fans/Booster Fan: inspect power and ground cables, switches, fuses and circuit breakers. Ceiling Harness: check clamps, chaffing. Lamp sockets, ballast, etc. Console and Dash: check clamps, chaffing, lamp sockets, switches, etc.

2.H.14. Air Conditioning – visually inspect unit for loose, damaged or broken parts, visually inspect refrigerant hoses and tubing, check dry eyes in bottom receiver sight glass, check EPR valve operation, visually inspect clutch armature for wear, inspect compressor drive belt, check compressor oil level and color, check clutch air gap, steam clean compressor and clutch, lubricate clutch bushing, check compressor oil acidity and clean control panel area and return air sensor with compressed air, inspect wires/controls for damage, inspect condenser and evaporative coils for cleanliness, clean or replace return air filter, clean condenser/evaporative drains and check drain hose check valves, lubricate evaporator fan shaft bearings, visually inspect coolant hose and hose clamp on heater coil system, clean condenser and evaporator coils, check engine coolant for antifreeze protection down to 30 degrees Fahrenheit to prevent heater coil freeze and tighten compressor, AC unit, and fan motor mounting hardware.

2.H.15. Body and Chassis – lubricate wiper arm pivot posts and check wiper arm adjustment, inspect body for fluid leaks, inspect underbody for damage and corrosion, inspect fenders and splash aprons, inspect frame welds, bolts, rivets, brackets, etc, check bumper mounting fastening torque, check floor covering seam seal, reseal floor covering seams.

2.H.16. Doors – check door panel alignment, inspect door seals for damage, test emergency door release mechanisms, check door motor and base plate fasteners, inspect air lines and connections for leaks.

2.H.17. Wheel Chair Lift (Lift-U) – inspect under carriage for damage, check track for alignment, lubricate track and gears, check motor and mounting fasteners and check hand rail mounting bolts.

2.I. In the performance of these duties, the Contractor shall be required to stand, stoop, bend, stretch, crawl, and work under vehicles in various unusual and uncomfortable positions and shall be required to have the ability to lift and carry items that frequently weight twenty-five (25) pounds and occasionally up to Fifty (50) pounds. The Contractor shall also expect to work and concentrate in a shop environment or out of door situations that may be drafty, cold, hot, humid, noisy, and frequently with vehicle exhaust fumes.

2.J. The Contractor shall generate a list of required parts (including fuel, oil, grease, and cleaners) needed to restock items that are used and for parts needed for specific repairs. This list shall be generated on a daily basis.

2K. The Contractor shall notify the COR of any required repairs beyond the scope of the above tasks. The Contractor shall jointly inspect the buses with the COR to identify these specific repairs.

2L. The Contractor shall on occasion be required to operate a park bus in the absence of a schedule Shuttle Bus Driver and perform necessary Shuttle Bus Driver tasks as indicated under Task 1. above.

Task 3: GENERAL:

Task 3.A. The Contractor shall track time and attendance of all Contractor employees.

Task 3.B. The Contractor shall be responsible for adherence to the Service Contract Act: Wage Determination No. 2005-3017, Revision No. 3, dated 6/19/2013. Occupation Codes ; 05070 – Automotive Worker, 31290 – Shuttle Bus Driver

DELIVERABLES AND DUE DATES

The Contractor shall deliver time cards for all drivers and the mechanic on a bi-weekly basis. These may be submitted along with the bi-weekly invoices.

The Contractor shall provide a one week driver work schedule five days prior the first day of the work week.

The Contractor shall provide the COR proof of the drivers CDL with endorsements and DOT Medical Examiners Certificate card before a driver starts work and on a yearly renewal period thereafter.

The Contractor shall file the bus drivers daily shuttle time sheet logs in the maintenance log assigned to each bus on a daily basis and submit logs to the COR designee on a weekly basis (every Monday).

The Contractor shall provide a list of parts required to the COR’s designee on a weekly basis (every Monday).

V. PERIOD OF PERFORMANCE

The period of performance will consist of one twelve (12)-month base year and four (4) twelve (12)-month option years.

VI. WORK LOCATION

All services shall be performance on-site. Shuttle Bus Drivers will be transporting passengers between the Cavalier Heights Visitor Center and the bus stop on Shenandoah Street. Occasionally the Shuttle Bus Drivers may transport visitors to other areas of the Park as needed. The Automotive Worker will be working at the bus garage next to the Cavalier Heights Visitor Center.

VII. GOVERNMENT-FURNISHED PROPERTY

The Government will furnish all buses and keys, bus garage keys, park radios, special equipment, tools, spare parts, biodiesel fuel, oil, lubricants, maintenance logs for each bus, daily shuttle run logs for each bus and time clock/cards. A Bill of Collection will be issued to the Contractor to cover the expense of re-keying locks and replacing all keys should a Contractor employee lose his/her keys. The biodiesel fuel will be dispensed from a Series 1000 Gas Boy Fuel Management System. The COTR will provide a small supply of business cards for each bus.

VIII. HFNHP VISITOR TRANSPORTATION SYSTEM STANDARDS

A. APPEARANCE: The shuttle Bus Drivers and Automotive Worker are not required to wear uniforms. However, if a company uniform is not worn, the Bus Drivers must wear clean and well-maintained clothing consisting of a white short or long sleeved shirt with a collar (no t-shirts, tank tops, or sleeveless shirts/blouses) and dark long pants (no jeans or shorts). Name tags with company identification are to be clearly displayed on the outer garment. Shoes or boots shall be closed-toe (no flip-flops, sandals, clogs, or house slippers). Clothing must be free of offensive displays or advertising. Personal grooming includes combed hair, no offensive body odors, clean hands, clean shaven or well-groomed beards, mustaches, or goatees. Tattoos must be completely covered during working hours. The Automotive Worker shall wear clothing conductive to the work being performed. If a company uniform is not worn, appropriate garage style clothing shall be worn while performing automotive worker duties. However, the Automotive Worker shall wear the Shuttle Bus Driver style clothing indicated above when filling in for the Shuttle Bus Drivers.

B. TRAINING: The contractor shall train all drivers prior to the first day of work with NPS approved customer service training. The training will consist of customer service practices and an overview of the mission of the National Park Service and Harpers Ferry National Historical Park as well as the specific bus routes, programs and themes of the park.

C. PARKING: All Contractor employees shall park in the southeast corner of the visitor center parking lot. If all spaces are taken during high period of visitation, drivers shall park on the stabilized turf nearest to the designated area.

D. SPECIAL NEEDS TRANSPORTATION: When a visitor has a disability that prohibits them from entering the bus via the stairs due to the need of a walker or wheelchair. The Contractor shall deploy the Wheelchair lift and assist the visitor while boarding the bus and insure the wheelchair if applicable is secured for transportation.

E. RADIOS: Radios shall be used according to guidelines as prescribed in NPS-15. The park Radio Coordinator will provide training during the first week for new drivers. The volume shall be limited such that only the driver can hear communications. The MP3 player shall be turned on when the bus leaves the visitor plaza. The proper speed of 25 mph will allow proper timing for the “Welcome and Introduction to Harpers Ferry National Historical Park” audio.

F. SMOKING: Pubic smoking by Contractor employees is prohibited. Only drinks in spill-proof containers shall be allowed on buses.

G. LOST AND FOUND: All lost and found articles shall be turned in to the Cavalier Heights Visitor’s Center on a daily basis.

H. MONETARY TIPS/GRATUITY: The Contractor’s employees are not allowed to accept money of any type or any other type of gratuity. Visitors wishing to make a donation to HFNHP shall be directed to the Visitor Center rangers.

I. COMPLAINTS: In the event of a visitor complaint pertaining to Park operations or facilities, the Contractor shall inform the visitor of the location of complaint forms located at the Visitor Center. In the event of a visitor complaint pertaining to the VTS, the Contractor shall and provide the visitor(s) with a business card from the COTR. It is not the responsibility of the Bus Driver to discuss or try to resolve complaints from the public. In the event that the complaint is concerning a Contractor employee, the COTR shall notify the Contract Specialist for guidance.

J. INCLEMENT WEATHER: it is the policy of the park to have all facilities open throughout normal working hours unless a reasonable level of public safety cannot be maintained as a result of weather conditions or other public threat. During inclement weather, the 12 passenger bus shall run until road conditions are adequate for the larger transit buses. The Ground Maintenance Supervisor will inform the Bus Drivers when road conditions are safe for the transit buses to operate. Contractor employees may be dismissed in cases of inclement weather. The COTR will notify the Automotive Worker and the Automotive Worker shall dismiss the driver(s).

J. AUTOMOTIVE WORKER BACKUP COVERAGE: HFNHP will cover periods of leave, vacation, and other vacancies of the Automotive Worker.

K. INSURANCE: The contractor shall carry liability insurance coverage for the insurance coverage for the Shuttle Bus drivers only. The amounts of insurance shall not be less than as follows:

$200000. each person

$500000 each occurrence

$20000 property damage

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