P09 SOW Temp and Humidity Monitor.docx

STATEMENT OF WORK

Amarillo VA Health Care System Environmental Monitoring Real Time System Maintenance and Sustainment

1.0 Background

The mission of the Department of Veterans Affairs (VA), Veterans Health Administration (VHA) is to provide benefits and services to Veterans of the United States. In meeting these goals, VA strives to provide high quality, effective, and efficient services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner.

Amarillo VA health Care System (AMAHCS) has a service and maintenance requirement for the currently used ViewPoint automated temperature and humidity monitoring system to comply with VHA Directives: 1108.07 (2), 1116, and 1761 at all sites. The service requirement is to continue the real time Environmental Monitoring services for temperature and humidity monitoring of various items including pharmaceuticals, vaccines, food, medical supplies, sterile supplies and equipment, and more that needs compliance monitoring. The outfitting services are to be performed in accordance with this Statement of Work (SOW) and to Original Equipment Manufacturer (OEM) standards, with the intent of ensuring the equipment operates as the original manufacturer intended, in a cost-effective, efficient manner, contributing to the VA Mission. The support services requested are necessary to make sure the application and hardware are maintained fully functional since this is a critical 24/7 system.

2.0 Objective

This document highlights the requirements, technical specifications, and services being requested by the Department of Veterans Affairs (VA) medical centers listed below for consideration towards purchase of maintenance and support services.

· Amarillo VA Health Care Center, 6010 W, Amarillo Blvd, Amarillo, TX 79106

· Lubbock VA Clinic, 3510 4th Street, Lubbock, TX 79415

· Childress VA Clinic, 2305 Ave F NW Suite 900, Childress, TX 79201

· Dalhart VA Clinic, 325 Denver Ave, Dalhart, TX 79022

· Clovis VA Clinic, 921 E. Llano Estacado Blvd, NM 88101

3.0 Performance Details

3.1 Performance Period

The Period of Performance (PoP) for this contract is 12 months. Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, five are set by date:

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six are set by a day of the week and month:

3.2 Place of Performance

The scope of this requirement includes real time devices located at the main Amarillo VA Health Care Center listed in section 2.0 as well as the associated Community Based Outpatient Centers (CBOCs). Efforts under this requirement will be made both on site at the VAMC facilities and remotely if needed.

Contracting Officer’s Representative (COR): Alexander Baker, Management Logistic Service, (806) 765-2557, alexander.baker2@va.gov

4.0 Scope of Work

The Contractor shall provide software and hardware support and maintenance services for the ViewPoint Environmental Sensors that monitor and provide temperature and humidity readings.

The coverage includes:

Software Maintenance:

· Annual Software License and version updates, patches and bug fixes

· Infrastructure to support EM backhaul: base stations, repeaters, etc.

Hardware Maintenance:

· Extended Hardware Warranty: Replacement of hardware for damaged assets

Support Services - Software and Hardware

· Remote monitoring for system health and performance

· Support with updating base station for Sensor and Repeater additions or modifications

· Support for onsite resources (VA or partner), e.g. Troubleshooting, performance enhancement, backhaul infrastructure adjustments/recommendations, etc.

· Warnings, Bulletins, Alerts email notifications

· Technical Tips and FAQs

· Knowledge Center Access

The Contractor shall work to resolve issues identified by the COR or a VA Facility Point of Contact. Local staff from end-users will perform initial review of all issues and if unable to resolve, contact the contractor for assistance to resolve the issue. The source of these issues may be Tier level 1, 2, or 3 trouble tickets and will follow, at a minimum, the below response times. The Contractor shall provide addition response plan information as needed if it deviates from the below.

• Complete loss of functionality/system

• Functionality severely degraded

• Loss of those features or functionality that may compromise: i) medical decisions, (ii) delivery of patient care.

• Acknowledgement within 60 minutes upon receipt/notification of a Critical Incident

• Immediate action is taken to resolve reported incident

• Communication plan is put in place to keep Customer informed at regular, pre-determined intervals, starting with hourly and bi-hourly communication

• A plan of action is put in place that defines the response time

• Communication plan is put in place to keep Customer informed at regular, pre-determined intervals, starting with daily and weekly communication

• Appropriate resources are assigned within 48 hours

In addition, the contractor shall provide recalibration hardware and services for the temperature and humidity sensors and probes across AMAHCS. This is to be done for every sensor/probe as they come due every year as indicated in VA Directives. VA will require recalibration kits and onsite services to recalibrate or swap sensors as applicable and then certificates of calibration provided to the VA electronically via email within a week after completion of onsite work. The Contractor shall provide a plan for Recalibration services to be received and shall make sure that during any onsite work the representatives are always accompanied by VA PIV Badged individual.

(END OF STATEMENT OF WORK)