P09_Philips Technical Training SOW.docx

1. Contract Title:

Technical Training on Philips Healthcare Medical Equipment

2. Background:

Washington DC VA Medical Center has various medical equipment/systems from Philips Healthcare that are currently supported by vendor services. These systems expand over the various clinical areas: patient monitoring, critical care, anesthesia, respiratory, cardiology and sleep labs which involve equipment for patient monitoring, data management systems, ventilators, cardiology archive systems, radiologic and imaging modalities. The Telemetry/Physiological monitoring system is utilized 24/7 for patient care in critical care wards and is the most frequent after-hours support call that HTM receives. The patient monitors, imaging equipment, sleep lab equipment and cardiology equipment were all upgraded or expanded in the last year. In-house technicians trained on these systems will reduce the system downtime which contributes to the continuity of patient care and reduction in risks to patient safety. As of now, in-house staff have limited support capability and rely on the vendor’s technicians which may have limited support capabilities after hours or charge additional costs. In-house support and expertise may also allow for significant cost-savings with a reduced need for contract coverage.

3. Scope:

The Washington DC Medical Center Biomedical Equipment Support Specialists are in need of technical training to support and maintain Philips medical equipment. The training provided will be virtual or In- Person training.

4. Specific Tasks:

HTM staff will attend (in-person or virtually) comprehensive classes that will ensure that they are prepared to safely and effectively maintain their systems and preserve the return on their training investment. Upon successful completion of the courses, students will be eligible to receive the Biomed License Key for the Support Tool or Administrative access codes or keys for specific systems and expanded service capabilities.

Upon successful completion of the course the specialist will be able to:

· Discuss the equipment models and associated devices

· Demonstrate basic operation of the equipment

· Discuss basic clinical measurements

· Discuss and demonstrate basic equipment configuration

· Discuss equipment alarm behavior

· Define the standard and optional interfaces for medical devices/equipment

· Discuss the independent/remote displays and integrated PC

· Understand basic hardware and network troubleshooting

· Discuss equipment encryption

· Discuss wireless monitoring options

· Demonstrate service tasks with the Support Tool

· Complete preventive or corrective maintenance on medical equipment Upon successful completion of the course, the specialist will receive a manufacturer’s certification of competency for the specific model, system or family series on the equipment covered in the course.

5. Other Pertinent Information or Special Considerations:

To successfully interact with the remote systems, students will need:

· Quality, reliable internet connection

· Laptop/desktop computer

· Dedicated time and workspace: free of distractions

· Adequate microphone for interaction with instructor and/or lab partner

· Basic PC skills, comfortable using a computer

Specialists must complete a series of assigned tasks in the virtual or in-person classroom before they will be considered as trained. All required materials and detailed instructions will be provided by the instructor.

6. Place of Performance:

The courses can be in a Virtual Classroom Training (VC) in which the specialist will attend the class completely online or for In-person Training at a designated Philips training facility.

7. Period of Performance:

Base Year: 09/30/2025 – 09/29/2026