P09. Performance Work Statement final.pdf

B2. PERFORMANCE WORK STATEMENT

Scope of work for service contract covering Bruker Maldi Biotyper equipment in

Microbiology Service at the Durham VAMC.

Hours of service – 8:30 AM – 5:00 PM, Monday thru Saturday, excluding federal holidays. Service may be performed during Monday thru Saturday on off schedule hours/days by mutual agreement between the COR and the contractor and at no additional charge to the government. It is expected that most services will be performed during normal hours. Upon arrival to perform services the contractor will report to Biomedical Engineering at room FG137.

Documentation – The contractor will provide hard copy and/or electronic copies of all service reports to the COTR as soon as practical or within 7 working days of completion of the service. Contractor will maintain an electronic database of all services performed for no less than three years.

Billing –Monthly in arrears by certified invoice.

Contractor Qualifications – All Field Service Engineers (FSE) performing under this contract must be experienced in the service and repair of Brucker Daltonics Maldi biotyper used in tertiary health care facilities. In addition, all FSEs must have original equipment manufacturers (OEM) training on the Brucker Daltonics equipment covered under the scope of this contract and must have full and unfettered access to all OEM service publications and diagnostic service software.

All work will be performed by Bruker OEM factory-certified Support or Field

Service Engineers. Proof of experience and references must be provided if requested by the Contracting Officer and/or COR.

Equipment to be serviced and scope of services –Scope of work to include annual

PM service and all unscheduled repair services for one (1) Brucker Maldi Biotyper and associated UPS unit. Services to include all remedial repair parts, PM kits, parts, labor, travel and software updates and patches required to maintain the equipment to OEM normal operating specifications. In addition, limited

Preventive Maintenance services for one (1) Galaxy System.

Included in the scope of work is unlimited technical telephone support from OEM-trained specialist. All parts provided must be OEM-new. Equipment to be serviced and frequency of service is as follows:

Line Model Description Serial # VA ID # PM/YR

1 Maldi Biotyper 269944.00452 70784 1

2 Galaxy System 182126700112 97582 1

All equipment is located within the Microbiology Department, Building 1 of the

Durham VAMC.

Emergency Service/Repairs – Contractor must return calls for service within two hours and report on site within twenty-four hours if requested by the COTR and provided the service call is initiated within normal business hours of 8:30AM -

5:00PM, Monday through Saturday (M-Sa), excluding federal holidays. It is understood that Bruker’s first line of support is via remote access. If remote access is not possible a minimum of two (2) business days will add to any onsite response of Bruker. Response time counting begins once a certified Bruker engineer diagnoses the system and recommends a visit (remote diagnosis) or after customer call reception (no remote diagnosis possible).

Repairs required for damage abuse or operator error are excluded from the scope of this contract.