P02. Sole Source assertion letter.pdf

- confidential -

Sole Proprietary Source

Manufacturing

Our equipment is unique in configuration and technology. All parts used in this equipment are exclusively manufactured by or for Bruker. No other company has detailed knowledge of the proprietary materials, engineering design and process which are employed i n the manufacturing of this equipment.

Certified Training

All Bruker Daltonics Field Service Representatives (FSRs) continually receive updated training on the latest Bruker hardware, firmware, and customs software.

All FSRs are trained and certified at our state-of-the-art manufacturing facilities around the world. In North America Bruker does not train any non-Bruker employees or contracted dealers to service our products; therefore any third party company claiming to have current Bruker training should be requested to provide Bruker certification documents.

Bruker Service Network

Bruker Daltonics has an extensive, worldwide network of Field Service

Representatives readily available to support our customers by phone, WebEx and on-site. In addition, Bruker FSRs have direct access to the factory for expert technical, applications and software support to enhance instrument performance, maximize productivity and uptime.

If you have any questions, please call Customer Support at 1-877-442-2231.

Regards, Brett R. Wright AfterMarket Sales Account Manager Customer Service Phone: +1.877.442.2231 Office: +1.603-782.5111 Mobile: +1.978-491-8519

Bruker Scientific,LLC 40 Manning Road

Billerica, MA, 01821 USA Tel. (1) 978 663-3660

Fax. (1) 978 667-5993 www.bruker.com