P02 - PWS_Articulate 360 Teams_Jul 01 2025.docx

PERFORMANCE WORK STATEMENT

1.0. Title of Project: Articulate 360 Teams

2.0. Scope of Work: The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), through the Institute for Learning, Education and Development (ILEAD), is seeking ICS Learning Group Inc. to provide annual subscription licenses for Articulate 360 Teams to provide an eLearning authoring Software as a Service (SaaS) platform to develop eLearning courses and curriculum. Specific requirements are listed below.

3.0. Background: The ILEAD, through the Production and Delivery Service Line, provides eLearning Course and curriculum design, development, and implementation services to customers throughout the VA. The utilization of this software by eLearning Producers (eLPs) within ILEAD guarantees that our workforce, including clinical staff, receives timely and relevant training on the latest treatments, techniques, and clinical practice guidelines. This commitment not only ensures the maintenance of their licenses and certifications but also aligns with legislative and regulatory mandates such as 38 USC 7302 and 5 USC Ch. 41. This requirement will be for the contractor to provide the software licenses for ILEAD’s eLearning Producers (eLPs) to develop high-quality, interactive, eLearning courses that are compliant with Section 508 of the Rehabilitation Act and ensures VA’s workforce, including clinical staff, receives timely and relevant training on the latest treatments, techniques, and clinical practice guidelines.

4.0 Period of Performance: The period of performance is estimated to be August 1, 2025 to July 31, 2026.

4.1. Government Recognized Holidays. Unless specifically authorized in writing by the Contracting Officer, no services will be provided, on any of the observed Federal Holidays. There are 11 Federal holidays set by law (USC Title 5 Section 6103). Under current definitions, four are set by date:

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday. The other six holidays are set by a day of the week and month:

5.0. Place of Performance: Not Applicable

6.0. Type of Contract: The Government anticipates award of a Firm Fixed-Price contract.

7.0. General Requirements: The contractor provided Articulate 360 Team subscriptions shall include the following:

· User Articulate 360 Platform Access:

· Create Multi-Device Courses with Desktop Tools

· Build Responsive Courses on the web

· Create Training Videos

· Unlimited storage

· Code management and team management

· 12 total subscription user seats (including 1 for Administration)

· Team Reporting:

· Collects Stakeholder feedback in one simple web app

· Search Functionality

· Live Chat Help

· Priority Email Support

· Live Online Training

· Articulate 360 Teams shall conform to and support current Web Content Accessibility Guidelines (WCAG), Level AA, as specified by the US Access Board in the Information and Communication Technology (ICT) Standards and Guidelines under Section 508 of the Federal Rehabilitation Act.

8.0. Deliverables:

9.0. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means that the work complies with the requirement of the contract.

PERFORMANCE REQUIREMENTS SUMMARY

10. Formal Acceptance or Rejection of Deliverables: The Government will review each deliverable and provide feedback/comments. The contractor shall have five business days to incorporate feedback/comments and make appropriate revisions. The contractor shall provide the revised version of each deliverable to the Contracting Officer’s Representative (COR). The COR will review and determine final acceptance by the Government. The COR will notify the contractor of final acceptance within five business days.

11. Changes to the PWS: Any changes to this PWS shall be authorized and approved only through written correspondence from the Contracting Officer. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.

12. Contractor Reporting Requirements: None anticipated

13. Government Furnished Equipment/Resources: None anticipated

14. Travel: None.

15. Confidentiality and Disclosure:

15.1. It is agreed that: Ownership of all proprietary Articulate application source code will remain the property of Articulate Global Inc.

15.2. It is agreed that: The government shall be the proprietary owner of all course content, files, graphics, and media added to the SaaS. Complete courses archived on the SaaS will be the sole property of the government. The government will be afforded 45 days from date of contract expiration or change to export or transfer courses, files, including source files, content, media, or graphics. The vendor will collaborate with the government on this requirement.

15.3. The Contracting Officer will be the sole authorized official to release, verbally or in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract. No information shall be released by the contractor. Any request for information relating to this contract, presented to the contractor, shall be submitted to the Contracting Officer for response.

15.4. Press releases, marketing material, or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the Contracting Officer.

16. Contractor Security Requirements: Contractor will not have access to VA Information Technology (IT) systems nor access to sensitive/personnel identifiable information (PII).