P01 - Statement of Work Critical Water System Service Contract.docx

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Reverse Osmosis system preventative maintenance
Solicitation number
508-27-1-2043-0008
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This is a Statement of Work (SOW) for critical water system maintenance services at the Atlanta VA Health Care System in Decatur, Georgia. The vendor shall provide comprehensive maintenance and repair services for a Reverse Osmosis/Deionized (RO/DI) water purification system essential to laboratory operations in Hematology, Serology, Microbiology, and Histology departments. The purified water is critical for PCR equipment decontamination, autoclave sterilization, and preparation of quality control materials and reagents. The vendor must supply all labor, materials, equipment, and resources necessary to perform full corrective and preventive maintenance upon request, including unlimited phone support to Pathology Laboratory services throughout the contract period.

The vendor shall ensure field service engineers and technicians are fully trained and competent to return equipment to optimum performance according to manufacturer specifications, including mechanical and electrical safety checks, lubrication, functional testing, and performance adjustments. All replacement parts must be new, standard OEM parts complying with applicable specifications. The contractor must comply with VA guidelines, Joint Commission standards, and College of American Pathologist (CAP) requirements. Additional requirements include HIPAA Privacy and Security Rules compliance under Public Law 104-191, adherence to medical ethics and federal/state laws, and notification to the Contracting Officer of any conflicting situations. Monthly maintenance and quality filter changes are specified, with water quality testing required every six months.

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Statement of Work Critical Water System Reverse Osmosis Water/Deionized Water System Pathology and Laboratory Medicine Atlanta VA Health Care System, Decatur GA 30033

A. Description of Maintenance and Repair Services.

Critical water Reverse Osmosis and Deionized water purification or reagent grade water is required for Hematology, Serology, Microbiology and Histology. This system is needed for reliable laboratory procedures and equipment. The installed system needs a service contract for continuous water quality monitoring with monthly maintenance, quality filter change, emergency management as needed and water quality testing every six months. The Pathology laboratory cannot function without critical water. This purification system requires as per VHA directive. This purified water is required to decontaminate PCR equipment in Microbiology. The autoclave requires purified water for sterilization of microbiology and decontamination of fungus and other hazardous biological products. Critical water is also required by the pathology laboratory for daily preparation of quality control materials and reagents.

1. Scope of Work: The vendor shall provide all labor, materials and equipment and resources necessary to perform full corrective and preventive maintenance on the RO/DI water purification system in use at the Atlanta VA Medical Center in Decatur, Ga.

1.1 Vendor shall visit Atlanta VAMC to provide full corrective and preventative maintenance service on the RO/DI water purification system when requested by the VA Pathology Laboratory services. Vendor shall provide unlimited phone support for Pathology Laboratory under the contract period of performance.

1.2 After performing corrective maintenance, Vendor shall ensure the equipment has been returned to optimum performance (according to the manufacturer’s service documentation manual) by checking the mechanical and electrical safety, lubrication functional testing and adjusting for optimum performance as needed.

1.3 Replacement Parts – Vendor shall provide all necessary parts for repair. These parts shall be new, standard OEM parts that comply with applicable performance and reliability specifications.

1.4 Standards – Comply with all applicable VA guidelines, VA medical Center by-laws, rules and regulations, hospital policies/procedures and act in accordance with current Joint Commission and CAP standards (College of American Pathologist).

1.5 The contractor will be responsible for ensuring that each Field Service Engineer and /or Technician providing maintenance and repair service under this contract is fully trained and completely competent to perform the required services covered by this contract. Contractor Technician/Engineer shall be capable of ensuring the covered equipment is returned to optimum performance according to the manufacturer’s service documentation manual.

B. Administrative Requirements.

HIPPA Compliance Under HIPAA Privacy and Security Rules, the Contractor providing services under this contract is a covered entity and thus is not required to enter into a Business Associate Agreement with the Atlanta VA. However, the Contractor must observe Public Law 104-191 and all respective regulations implementing this law while providing services under this contract.

C. Quality Management

1.1 Quality Assurance

The Contractor shall perform service under this contract in accordance with the ethical professional and technical standards of the healthcare industry and must meet or exceed the current quality assurance standards recognized by Joint Commission and College of American Pathologist mandated by VHA quality assurance policies and/or performance measures. A copy of these standards, policies and performance measure may be viewed by contract personnel in the office of the Chief of Staff.

1.2The Contractor will not participate in, nor be a party to any activities which conflict with Federal and/or State guidelines. In the event the Contractor encounter said conflicting situations, the Contractor will notify the COR or the Contracting Officer to resolve such issue. The Contracting Officerwill document and be responsible for resolution of any such situations. Neither the VA nor the Contractor will be responsible for any delays or failures to perform due to cases beyond each party’s control.
1.3The Contractor shall perform the function required in this statement of work in accordance with the rule of medical ethics, Federal, State and local laws, rules and regulations and the Joint Commission along with College of Pathologist requirements. The Contractor will not participate in nor be a party to any activities which conflict with Federal and/or State guidelines. In the event the Contractor encounters said conflicting situation, the Contractor will notify the COR or the Contracting Officer to resolve such issue. The Contracting Officer will document and be responsible for resolution of any such situations. Neither the VA nor the Contractor will be responsible for any delay or failure to perform due to causes beyond each party’s control.
Any change to this SOW shall be authorized and approved only through written correspondence from the CO. A copy of each change will be kept in a project folder along with all other products of the project. Cost incurred by the Vendor through the action of parties other than the CO shall be borne by the vendor.

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