P01 - SOW.docx

Statement of Work (SOW) Project Title: ADV 700 Food Tray Delivery System Implementation Project Location: Durham VA Medical Center, Durham, North Carolina

1. Objective The purpose of this Statement of Work (SOW) is to outline the tasks, responsibilities, and deliverables required for the successful implementation of the ADV 700 Food Tray Delivery System at the Durham VA Medical Center (VAMC). The system will modernize and streamline the delivery of meals to patients, ensuring efficient service and improved patient satisfaction.

2. Scope of Work The contractor shall provide all labor, materials, tools, equipment, transportation, and supervision necessary to deliver, install, and commission the ADV 700 Food Tray Delivery System. This includes system setup, training, and ensuring operational readiness at the Durham VAMC.

3. Tasks and Requirements

3.1. Pre-Implementation:

Conduct a detailed site assessment to identify specific installation requirements.

Coordinate with Durham VAMC staff to finalize system placement and logistics.

Develop a project timeline that includes installation, testing, and training.

3.2. Delivery and Installation:

Deliver the ADV 700 Food Tray Delivery System to the designated location at Durham VAMC.

Assemble and install the system according to manufacturer specifications and Durham VAMC requirements.

Ensure compliance with all applicable safety and health standards.

3.3. Testing and Commissioning:

Conduct functionality tests to confirm that the system operates as intended.

Address and resolve any issues identified during the testing phase.

Provide a final walkthrough and performance demonstration for Durham VAMC representatives.

3.4. Training and Support:

Deliver comprehensive training to designated Durham VAMC staff on system operation, maintenance, and troubleshooting.

Provide training materials, including manuals, guides, and operational checklists.

Offer initial support during the transition period to address any operational challenges.

3.5. Maintenance and Warranty:

Provide a warranty for all parts and labor associated with the ADV 700 system for a specified period.

Outline the process for obtaining maintenance and support services after warranty expiration.

4. Deliverables The following items will need to be provided as part of the equipment purchased and delivered:

Item# 13978 Heat on Demand Advantage Plus Activator, 208 - 240 volt 2 EA.

Item# 99878 Heat On Demand Activator Table w/casters 2 EA.

Item# 11097 Heat on Demand Activator Side Table w/casters 4 EA.

Item# 92384 Convected Air Dish Heater, 9 inch, 3 tubes, 208 volt (180 9" China Dish capacity) 2 EA.

Item# 99574 Tray Dispenser, Double Tube (for use with 72 On Trays/250 Cafeteria Trays/120 Room Service Trays) 6 EA.

Item# 93044 Heat on Demand Base Storage/Transport Rack, S/S, Capacity 104 Bases 6 EA.

Item# 12737 Essence Entrée Dome Storage Rack (Capacity 112, also used for Allure Domes) 6 EA.

Item# 10946 Heat on Demand Advantage Induction Base, Black 576 EA.

Item# 13709 Radiance High Performance Dome, Black 576 EA.

Item# 98531 Allure 8 oz. Insulated Mug, Black ** Free Goods*** 240 EA.

Item# 98531 Allure 8 oz. Insulated Mug, Black 480 EA.

Item# 97323 Allure 8 oz. Round Insulated Soup Bowl, Black *** Free Goods*** 240 EA.

Item# 97323 Allure 8 oz. Round Insulated Soup Bowl, Black 480 EA.

Item# 99667 Dimensions, 12oz Tumbler, Low Profile, Clear (uses B42, B44 and B46 lids) ** Free Goods*** 240 EA.

Item# 99667 Dimensions, 12oz Tumbler, Low Profile, Clear (uses B42, B44 and B46 lids) 480 EA.

Item# 14110 Antibacterial Room Service Tray, 15" x 20", Black 684 EA.

Item# 11854 Lid, Vented, Disposable, White (fits Insulated 8 oz.& 12 oz. bowls and Dimensions Reusable & Disposable bowls) 4 Cases.

Item# 98030 Lid, Slotted, Disposable, White (fits 8oz insulated mug, 5oz insulated bowl and Dimensions Tumblers) 4 Cases.

Item# 11887 Lid, Vented, Disposable, White (fits 8oz insulated mug, 5oz insulated bowl and Dimensions Tumblers) 4 Cases.

Item# 10364 Premium Tray Delivery Cart, 28 Tray Capacity, Side Load, Double Door, Six 6" Balloon Casters, 4 1/2" spacing, Floor Drains, Full Perimeter Bumper 8 EA.

Deliverable Due Date Responsible Party Detailed site assessment report [Insert Date] Contractor Delivery and installation plan [Insert Date] Contractor System installation completion [Insert Date] Contractor Training completion report [Insert Date] Contractor Final acceptance documentation [Insert Date] Contractor

5. Performance Requirements The system must meet or exceed all operational specifications outlined by the manufacturer.

Installation and training must be completed without disruption to hospital operations.

All work must comply with VA safety, accessibility, and infection control standards.

6. Period of Performance The period of performance for this project is [Insert Start Date] to [Insert End Date].

7. Government-Furnished Information/Equipment The Durham VAMC will provide the following:

Access to the designated installation site during agreed-upon hours.

Coordination support with hospital departments as needed.

8. Place of Performance All work shall be performed on-site at the Durham VA Medical Center:

508 Fulton Street, Durham, NC 27705

9. Security Requirements All contractor personnel must comply with VA security and access protocols. Background checks and identification badges may be required for all on-site staff.

10. Acceptance Criteria The ADV 700 Food Tray Delivery System will be deemed successfully implemented upon:

Successful completion of all functionality tests.

Delivery of training and acceptance of training materials by VAMC staff.

Written confirmation of satisfaction from designated Durham VAMC representatives.

11. Points of Contact Contracting Officer (CO):

Durham VA Medical Center Phone:

Email:

Contracting Officer’s Representative (COR):

Durham VA Medical Center Phone: [Insert Phone Number] Email: [Insert Email Address]

12. Payment Terms Payment will be made upon successful completion of all deliverables and submission of an invoice, as per VA payment terms.

End of Statement of Work