P01- PKG B042 - SOW Updated 03162026.docx

STATEMENT OF WORK

INTRODUCTION: The purpose of this Statement of Work (SOW) is to outline the tasks and responsibilities of the vendor in supplying hearing analyzer for the Bakersfield VA Clinic within VISN22 under VA Greater Los Angeles Healthcare System.

BACKGROUND: The Bakersfield VA Clinic is part of VA Greater Los Angeles Healthcare System. The Clinic offers primary care, dental, women’s health, audiology, physical therapy, mental health, telehealth, and other specialty services. This clinic has a requirement for hearing analyzer/verification equipment to support audiology clinic.

PURPOSE: The hearing analyzer provides the ability to ensure that hearing aids fit correctly and that patients’ hearing needs are being addressed. This audiology equipment helps in improving patient care within Bakersfield VA Clinic.

SCOPE: VA GLA is requesting contractors provide brand name or equal that meet or exceed the physical, functional and performance of the listed salient characteristics in this section. The equipment feature is essential to the technical requirements to meet the needs of the government.

PHYSICAL CHARACTERISTICS: Equipment must have the physical characteristics to enable the government to perform the capabilities:

M0020 - Hearing Aid Analyzer

a) Hearing Instrument Analyzer/ Verification System

a. Must have software assisted probe tube placement

b. Must have guided workflow for hearing instrument verification

c. Must have wideband audiogram entry and hearing instrument verification to 1 2.5 kHz

d. Must have fitting software to verify and adjust hearing instruments against clinical targets for the most accurate target match

e. Noah module to transfer audiometry stored in Noah into hearing aid analyzer, to store and retrieve test results, and generate PDF reports that integrate with EMR

f. Must be able to operate remotely on PC, teleaudiology compatible

g. Must be able to print via a network connected printer, Noah module, or print to file

h. Dedicated counseling tool for patient education

i. SII counseling quickly generates SII graph to demonstrate potential benefit of amplification for speech understanding

j. Sensory loss simulator shows family members what the conductive and sensorineural hearing loss experience is like for patients

k. Must have 12.1" diagonal display unit, binaural test box, probe dock, probe microphone, WRECD transducer, adapters, quick connect couplers, monitor headphones

l. DSL, NAL, CAMFIT Targets

m. Wideband RECD and REDD measurement

n. Simultaneous binaural measurement

o. Noise reduction, feedback, occlusion tests

p. CROS/BiCROS fitting

b) Dimension: 6.5”D x 14”W x 16”H

c) Quantity: 4

FUNCTIONAL AND PERFORMANCE CHARACTERISTICS: Equipment must provide the functional and performance capability as listed above in section in above.

TRAINING: Contractor is to provide a one-time training at installation of equipment. Government will not require additional training.

WARRANTY OF EQUIPMENT: Government requirement for standard manufacturer industry warranty term. Government does not accept extended warranty, which requires advance payment.

PERFORMANCE:

· All items to be delivered and installed after receipt of purchase order by 8/1/2026.

· Hours: Normal duty hours are 8:00 a.m. through 3:00 p.m., Monday through Friday, not including federal holidays. Whenever contact with a facility is required outside of normal duty hours, the Contractor shall coordinate these times with the designated COR, POC or designee.

· In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 the following national holidays are observed and for the purpose of this contract are defined as “Legal Federal official holidays”

· Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

· Payment: Payment will be made upon receipt of a properly prepared invoice which references the period for which payment is due, the contract number and/or assigned purchase order number. The invoice must include the correct payment address.

· Waste Removal: The contractor is responsible for removing and properly disposing of all waste related to the services provided on-site at all VA facilities.

· Failure to carry out the above procedures will be considered as a failure to document the service visit and will constitute a failure to perform.

· All shipping for parts will be included in the cost of the contract.

PLACE OF DELIVERY: Bakersfield VA Clinic. 900 Old River Rd. Bakersfield, CA 93311

SECURITY

Information Security

· The vendor shall ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard contract language, conditions laws, and regulations. The vendor’s firewall and web server shall meet or exceed the government minimum requirements for security. All government data shall be protected behind an approved firewall. Any security violations or attempted violations shall be reported to the VA Project Manager and the VBA Headquarters Information Security Officer as soon as possible. The vendor shall follow all applicable VA policies and procedures governing information security, especially those that pertain to certification accreditation.

· The contractor shall follow The Veterans Affair Acquisition Regulation (VAAR) security clause VAAR- 852.273-75 “SECURITY REQUIREMENTS FOR UNCLASSIFIED INFORMATION TECHNOLOGY RESOURCES” sited in section C. Contract Clauses

(a) The contractor and their personnel shall be subject to the same Federal laws, regulations, standards and VA policies as VA personnel, regarding information and information system security. These include but are not limited to Federal Information Security Management Act (FISMA), Appendix III of OMB Circular A-130, and guidance and standards, available from the Department of Commerce's National Institute of Standards and Technology (NIST). This also includes the use of common security configurations available from NIST's Web site at: http://checklists.nist.gov

(b) To ensure that appropriate security controls are in place, Contractors must follow the procedures set forth in "VA Information and Information System Security/Privacy Requirements for IT Contracts" located at the following Web site: http://www.iprm.oit.va.gov

Contract Personnel Security All contractor employees who require access to the Department of Veterans Affairs' computer systems shall be the subject of a background investigation and must receive a favorable adjudication from the VA Security and Investigations Center (07C). The level of background security investigation will be in accordance with VA Directive 0710 dated September 10, 2004 and is available at: http://www.va.gov/pubs/asp/edsdirec.asp (VA Handbook 0710, Appendix A, Tables 1 - 3). Appropriate Background Investigation (BI) forms will be provided upon contract (or task order) award and are to be completed and returned to the VA Security and Investigations Center (07C) within 30 days for processing. Contractors will be notified by 07C when the BI has been completed and adjudicated. These requirements are applicable to all subcontractor personnel requiring the same access. If the security clearance investigation is not completed prior to the start date of the contract, the employee may work on the contract while the security clearance is being processed, but the contractor will be responsible for the actions of those individuals they provide to perform work for the VA. In the event that damage arises from work performed by contractor personnel, under the auspices of the contract, the contractor will be responsible for resources necessary to remedy the incident.