outreach_email_-_14.pdf
PDF 249 KB Posted
- Attached to
- 311 Contact Center Answering Services
- Solicitation number
- 252753MN
- Issued by
- Sarasota County, Siesta Key CDP, Florida
About this file
This document is an outreach email from Melissa Neel, a Sr. Procurement & Contracts Specialist at Sarasota County Government, notifying potential vendors about an upcoming Request for Information (RFI) for Live and Automated Answering Services. The solicitation seeks a supplier to provide both live and automated answering services in support of Sarasota County, with interested vendors required to register on the OpenGov Procurement portal to participate. Vendors are encouraged to subscribe to the Sarasota County Procurement Portal to receive notifications about the solicitation, with no participation fees associated with the process.
The email provides detailed instructions for vendor registration, including visiting https://procurement.opengov.com/portal/scgov and contacting OpenGov Procurement support at procurement-support@opengov.com for assistance. Once the RFI is active, vendors are instructed to submit any questions through the OpenGov Procurement Q&A system. The communication also notes that all emails to and from Sarasota County Government are subject to Florida's public records laws, and provides contact information for Melissa Neel, including her office and cell phone numbers, email address, and the county's web address.
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Other files
| File | Type | Posted |
|---|---|---|
| 311_Contact_Center_Answering_Services.pdf | ||
| 252753MN_311_CONTACT_CENTER_ANSWERING_SERVICE.pdf |
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Text version
From: Melissa Neel Bcc: "Sales@AnswerForce.com"; "sales@answeringservicecare.com"; "justask@moneypenny.com";
"melissa.lindsey@answerconnect.com"; "Info@CloudAnswering.com"; "jessica.pacheco@patlive.com";
"inquiries@receptionhq.com"
Subject: Upcoming Sarasota County Request for Information on Automated and Live Answering Services Date: Monday, July 7, 2025 12:34:00 PM Attachments: image001.png image004.png image006.png
Sarasota County will be releasing a Request for Information on Live and Automated Answering Services in the upcoming days. We are reaching out to you as a known vendor to make you aware of the upcoming opportunity. We encourage you to visit OpenGov Procurement to review the request.
This solicitation is a Request for Information for a supplier to provide answering services, both live and automated, in support of Sarasota.
To participate in any Sarasota County solicitation, you will need to register with OpenGov Procurement. Once registered, please “subscribe” to the Sarasota County Procurement Portal to receive notifications for Sarasota County solicitations. There is never a fee to participate in Sarasota County solicitations in OpenGov Procurement.
Please read the OpenGov Procurement Vendor Guide for more information on how to set up your account or manage notifications on postings of solicitations. If you have questions pertaining to registration or technical questions relating to the use of OpenGov you may contact their help desk using the blue chat bubble in the bottom right corner of the screen or email them at procurement-support@opengov.com.
Once the request is active, if you have any questions pertaining to that solicitation, please submit those questions via the OpenGov Procurement Q&A.
Thank you for your interest in doing business with Sarasota County and have a wonderful day.
Melissa Neel, CPPB Sr. Procurement & Contracts Specialist Procurement Sarasota County Government 1660 Ringling Blvd., Sarasota, FL 34236 Office: 941.861.5128 Cell: 941.702.2121 Email: mneel@scgov.net Web: www.scgov.net
All vendors wishing to do business with mailto:MNeel@scgov.net mailto:Sales@AnswerForce.com mailto:sales@answeringservicecare.com mailto:justask@moneypenny.com mailto:melissa.lindsey@answerconnect.com mailto:Info@CloudAnswering.com mailto:jessica.pacheco@patlive.com mailto:inquiries@receptionhq.com https://procurement.opengov.com/signup https://procurement.opengov.com/signup https://procurement.opengov.com/portal/scgov https://procurement.opengov.com/portal/scgov https://help.procurement.opengov.com/en/collections/1392366-vendor-guides mailto:procurement-support@opengov.com mailto:mneel@scgov.net http://www.scgov.net/
Sarasota County must be registered with OpenGov Procurement. Go to https://procurement.opengov.com/portal/scgov to register.
For registration assistance, contact OpenGov Procurement at procurement-support@opengov.com
All email sent to and from Sarasota County Government is subject to the public records laws of the State of Florida To learn more about Florida’s Sunshine Law click here.
https://procurement.opengov.com/portal/scgov mailto:procurement-support@opengov.com http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&Search_String=email&URL=0100-0199/0119/Sections/0119.011.html https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FSarasotaCountyGovernment%2F&data=02%7C01%7Ckharriso%40scgov.net%7Cc150be89b76248a324b008d86b944009%7C9ac90fa4ea4648d79114bbf2fc554d0e%7C0%7C0%7C637377631760072458&sdata=pPhFIxUxrGZY5ozKK7TmVphxWhqW%2BecK5lj%2Fsgcw7X4%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSRQCountyGov%2F&data=02%7C01%7Ckharriso%40scgov.net%7Cc150be89b76248a324b008d86b944009%7C9ac90fa4ea4648d79114bbf2fc554d0e%7C0%7C0%7C637377631760082412&sdata=Lg93x8v0uD6XNu8%2Fbm0GNRqE0fPRqxv538m4Vurp5aU%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsrqemergencyservices%2F&data=02%7C01%7Ckharriso%40scgov.net%7Cc150be89b76248a324b008d86b944009%7C9ac90fa4ea4648d79114bbf2fc554d0e%7C0%7C0%7C637377631760082412&sdata=g7%2BIxNig7MhBtHboMrpO%2B2Slzal8PnBXkO95ntZcBiM%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fsarasotacounty1&data=02%7C01%7Ckharriso%40scgov.net%7Cc150be89b76248a324b008d86b944009%7C9ac90fa4ea4648d79114bbf2fc554d0e%7C0%7C0%7C637377631760092358&sdata=0ZqSEAyItQAqIwYFzJ%2F9MzK8pu3%2FXWCH7LiQjfCWBDw%3D&reserved=0 https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27399%3Fgoback%3D.fcs_GLHD_sarasota%2Bcounty%2Bgovernment_false_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2%26trk%3Dncsrch_hits&data=02%7C01%7Ckharriso%40scgov.net%7Cc150be89b76248a324b008d86b944009%7C9ac90fa4ea4648d79114bbf2fc554d0e%7C0%7C0%7C637377631760092358&sdata=fdKlpDZGsk3PMdc9sLu9zqc6IzwfOF4GQQWPn3HAr6s%3D&reserved=0
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