OSP PWS Drafts.docx

Performance Work Statement (PWS)

1.0 Introduction & Background

This Performance Work Statement (PWS) defines the requirements for the U.S. Army in Hawaii, focusing on comprehensive telecommunications and infrastructure support services. The services and tasks outlined herein are designated as essential for mission success.

2.0 Scope

The scope of this PWS is to provide the necessary personnel, management, and technical services to operate, maintain, and support the Army's telecommunications infrastructure in Hawaii. The contractor shall provide all resources necessary to perform the tasks described in this PWS, ensuring that all work is tracked, managed, and reported in accordance with the specified requirements.

3.0 Locations of Performance

Performance under this PWS may occur at, but is not limited to, the following areas:

· Schofield Barracks

· Wheeler Army Airfield

· Fort Shafter

· Tripler Army Medical Center

· Red Hill

· Pohakuloa Training Area (PTA)

· Helemano Military Reservation

· Aliamanu Military Reservation

3.0 General Requirements

· Service Tracking: All work performed by the contractor must be initiated and tracked through a government-approved ticketing system (e.g., ServiceNow).

· Emergency Response: The contractor shall provide a Rapid Response Team for first responder actions during emergent or emergency situations. An allocation for overtime hours must be included to support these tasks.

· Routine Maintenance and Reporting: The contractor shall perform routine maintenance and record-keeping for the Pole Access Requests and Conduit Occupancy Requests (PAR/COR).

4.0 Specific Tasks

4.1 Task 1: Fiber, Cable, and Communications Infrastructure Support

· Operations & Maintenance (O&M): The contractor shall perform O&M of Outside Plant (OSP) communication cables within underground and aerial pathways, including maintenance of manholes, handholes/pull boxes, vaults, splice cases, pedestals, and poles.

· Repair: The contractor shall repair copper and fiber splice cases, building entrances, protected terminals, pedestals, and poles.

· Third-Party Cable Cuts: In the event of a third-party cable plant cut, the contractor shall be responsible for reporting upon discovery and determining the impact on the customer.

· Locating and Toning: The contractor shall provide locating and toning services for all communication lines.

· Cable Action Requests: The contractor shall provide on-site personnel to verify Cable Action Requests.

4.2 Task 2: Unified Communications (UC) and Voice Services

· Deployment and Support: The contractor shall provide deployment and support for VoIP and Analog Unified Communications systems.

· Voice Gateway Support: The contractor shall provide physical setup support for analog and VoIP Voice Gateways. The configuration of these gateways will be performed by the government.

· Moves, Adds, and Changes: The contractor shall perform all moves, adds, and changes for Unified Communications systems, to include all necessary touch labor.

4.3 Task 3: Heavy Civil Restoration

When required to restore service, the Contractor may perform limited heavy civil work including excavation, trenching, concrete-encased duct bank repair, manhole replacement, and surface restoration in accordance with Army and State of Hawaii requirements.

4.4 Task 4: Cable Management and Administration

· Cable Management: The contractor shall provide Cable Management for projects and actions.

· SharePoint Management: The contractor shall manage and maintain the data stored in SharePoint tracking existing network utilities and changes.

5.0 Contractor Personnel and Qualifications

Contractor personnel shall be U.S. citizens, DBIDS‑eligible, BICSI‑certified as applicable, confined‑space trained, and compliant with OSHA safety standards.

6.0 Quality Assurance and Surveillance

The Government will monitor performance through a Quality Assurance Surveillance Plan (QASP) emphasizing SLA compliance, technical quality, documentation accuracy, and safety.

7.0 Deliverables

Deliverables include task completion reports, GIS as‑built submissions within 10 days, Emergency After‑Action Reports within 48 hours, and monthly summary reports.