a. SIGNATURE OF OFFERO

b. NAME AND TITLE OF SIGNER

NOTE: OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30. 1. REQUISITION NUMBER

HQCAAA692255

PAGE 1 OF

2. CONTRACT NUMBER

GS10F0044W

3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER

HQC00726FE001

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Jonathan Castro

b. TELEPHONE NUMBER (No collect calls)

8047348000

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY CODE HQC007 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

DEFENSE COMMISSARY AGENCY

INFO TECH CONTRACTING BRANCH-LEARI, 1300 EISENHOWER AVENUE

FORT LEE, VA 23801

UNITED STATES

Rakeeb Craig, Contracting Officer, Email: rakeeb.craig@deca.mil Telephone: 804-734-8000 Jonathan Castro, Contract Specialist, Email: jonathan.castro@deca.mil Telephone: 8047348000

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY

DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

8(A)

NORTH AMERICAN

INDUSTRY CLASSIFICATION

STANDARD (NAICS):

541611

SIZE STANDARD:

11. DELIVERY FOR FREE ON

BOARD (FOB) DESTINATION

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER UNDER

13b. RATING

14. METHOD OF SOLICITATION REQUEST

UNLESS BLOCK IS MARKED

SEE SCHEDULE

Net Days 30 THE DEFENSE PRIORITIES

AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

REQUEST

FOR QUOTE

(RFQ)

INVITATION

FOR BID

(IFB)

FOR

PROPOSAL

(RFP)

See Schedule

17a. CONTRACTOR/

OFFEROR

CODE 3THQ0 FACILITY

CODE

INFO TECH CONTRACTING BRANCH-LEARI, 1300 EISENHOWER AVENUE

FORT LEE, VA 23801

UNITED STATES

18a. PAYMENT WILL BE MADE BY CODE HQ0866

VERINT AMERICAS INC.

800 North Point Pkwy Ste 100 Alpharetta, GA 30005-4597

UNITED STATES

JOHN LETTERS, Email: john.letters@verint.com Telephone: 631-962-9885

TELEPHONE NUMBER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

DFAS COLUMBUS

VP DAI DECA, PO BOX 183140

COLUMBUS, OH 43218-3140

UNITED STATES

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

OFFER BELOW IS CHECKED SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NUMBER SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

See Schedule

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

See Section G - Contract Administration Data

26. TOTAL AWARD AMOUNT (For Government Use Only)

USD 221,991.56

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN 1

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH

AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND

ON ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS

SPECIFIED

29. AWARD OF CONTRACT: REFERENCE OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30 R/CONTRACTOR

30 (Type or print)

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31c. DATE SIGNED

Danielle Garmon CFO Americas

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

Created On:

30 Jan 2026, 10:29 AM Eastern Standard Time

Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

31b. NAME OF CONTRACTING OFFICER (Type or print) 30c. DATE SIGNED

1/30/2026

15. DELIVER TO CODE 16. ADMINISTERED BY CODE HQC007

DEFENSE COMMISSARY AGENCY SCD: PAS:

Craig, Rakeeb I. January 30, 2026

HQC00726FE001

Page 2 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

Solicitation/Contract Form Survey Platform

Page 3 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

Supplies or Services & Prices or Costs Additional Information/Notes

Item Supplies / Services Quantity Unit Unit Price Amount

FY26 MPS FORESEE VERINT SAF

Product Service Code: DA01 Pricing Arrangement: Firm Fixed Price

ACRN: AA

PR Number: HQCAAA692255 PR Line Item Number: 0001

Each

USD 221,991.56

Firm Price

Funded Amount

USD 1.00

Option Line Item

FY27 MPS FORESEE VERINT SAF

FY28 MPS FORESEE VERINT SAF

FY29 MPS FORESEE VERINT SAF

FY30 MPS FORESEE VERINT SAF

Page 4 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

Description/Specifications/Statement of Work SURVEY PLATFORM (SaaS)

STATEMENT OF WORK (SOW)

1 Scope.

1.1 Scope. DeCA has a requirement for a SaaS Survey platform to support statutory requirements for customer satisfaction and employee engagement surveys.

1.2 Background. To support continuous efforts in delivering exceptional customer experiences and fostering a highly engaged workforce, DeCA seeks a SaaS Survey platform to deliver both customer satisfaction and employee engagement surveys. These tools will provide actionable insights into customer perceptions, shopping behaviors, and employee sentiment, enabling data-driven decisions that enhance service quality, operational efficiency, and staff performance. By capturing and analyzing feedback from both customers and employees, DeCA aims to strengthen brand loyalty, reduce turnover, and build a culture of responsiveness and continuous improvement across the agency.

1.2.1 Customer Experience. Surveys will provide valuable insights into customer satisfaction, enabling the organization to make data-driven decisions that enhance service quality, optimize store operations, and improve overall shopper engagement. By systematically capturing and analyzing customer feedback, DeCA aims to strengthen its market position, increase customer retention, and foster a customer-centric culture across all locations. Furthermore, these surveys satisfy DoDI

1330.17 requirements and measure customer perception of key customer-facing programs against industry benchmarks.

1.2.2 Employee Engagement. Surveys will help DeCA understand employee sentiment, identify areas for improvement, and boost morale. They will gather critical insights into employee satisfaction, workplace culture, and management effectiveness, enabling targeted actions to enhance retention, productivity, and overall team performance. By collecting and analyzing employee feedback, the organization aims to foster a positive work environment, reduce turnover, and build a culture of continuous improvement and employee empowerment across all store locations. Additionally, these surveys fulfill congressionally mandated requirements to conduct an annual survey of the Agencies employees to assess employee satisfaction, as stipulated in the National Defense Authorization Act for Fiscal Year 2004 (Public Law 108-136, November 24, 2003, 117 STAT. 1641). DeCA Human Resources Office administers employee assessment surveys as governed by NDAA 2004 SEC. 1128, EMPLOYEE SURVEYS 5 USC 7101.

1.3 Non-personal Services. The resultant contract is a non-personal services contract for a SaaS Survey platform. Non-personal services contract means a contract under which the personnel rendering the services are not subject, either by the contract's terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2 Applicable Documents.

2.1 Government Documents.

2.1.1 DoDI 1330.17

2.1.2 NDAA 2004 - Public Law 108-136, November 24, 2003, 117 STAT. 1641

2.1.3 NDAA 2004 - SEC. 1128, EMPLOYEE SURVEYS 5 USC 7101

2.2 Non-Government Documents. Contractor is responsible for learning of any non-government documents applicable.

3 Acronyms and Definitions.

3.1 Acronyms.

Acronym Term API Application Programming Interface AI Artificial Intelligence CRM Customer Relationship Management CSAT Customer Satisfaction CX Customer Experience DeCA Defense Commissary Agency DoDI Department of Defense Instructions ESAT Employee Satisfaction EX Employee Experience KPI Key Performance Indicator NDAA National Defense Authorization Act NPS Net Promoter Score PII Personally Identifiable Information QCP Quality Control Plan RBAC Role-based access control SaaS Software as a Service SFTP Secure File Transfer Protocol SOW Statement of Work STYP Smart Thank You Page

3.2 Definitions.

Term Definition Benchmark Ability to measure key metrics (e.g. CSAT, NPS, completion rates, completion times) against a representative sample of grocery retail industry standards over user-defined timeframes.

4 Requirements

4.1 System and Performance Requirements.

4.1.1 The platform must maintain a minimum uptime of 99.9%

4.1.2 Platform must support high volumes of concurrent users, and manage large data sets without performance issues.

4.1.3 Immediately communicate system, reporting, and survey issues to DeCA representatives and resolve within 24 hours.

4.1.4 Perform regular system and data backups.

4.1.5 Ensure compatibility with major web browsers (Chrome, Firefox, Safari, Edge, etc.) at all times.

4.1.6 Maintain optimization for both desktop and mobile devices at all times.

4.1.7 Fulfill all cybersecurity requirements at all times.

4.1.8 Maintain 508 compliance at all times.

4.1.8.1 The contractor is fully responsible for understanding, implementing, and maintaining compliance with Section 508 of the Rehabilitation Act, including all applicable accessibility standards and guidelines. The contractor shall ensure that all deliverables, including software, documentation, and related services, conform to Section 508 requirements.

4.1.9 DeCA retains exclusive and unlimited rights to all data produced under this contract. All data produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership belonging exclusively to the Government. Data produced under this contract may not

Page 5 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096 be used, shared, or sold by the contractor. This right does not abrogate any other Government rights.

4.2 Survey Platform Features

4.2.1 Survey Creation & Customization

4.2.1.1 Provide intuitive tools to design custom surveys that are engaging and easy to use for both designers and survey participants of all expertise levels.

4.2.1.2 Support for both Customer Experience (CX) and Employee Experience (EX) survey types.

4.2.1.3 Include a library of pre-built templates (e.g., NPS, CSAT).

4.2.1.4 Support various question types: multiple choice, Likert scale, open-ended, rating scale, dropdown, checkbox, date picker, matrix, etc.

4.2.1.5 Enable advanced logic, including skip logic/branching, display logic, question piping, answer masking, randomization, etc.

4.2.1.6 Allow branding customization including logos, colors, and themes.

4.2.1.7 Ensure responsive design for optimal mobile experience.

4.2.1.8 URLs must have the capability to have an anonymous web link for surveys.

4.2.1.8.1 i.e. The survey should be accessible through a web link (URL) that respondents can use without having to identify themselves or log in. The link allows anyone to take the survey anonymously, without collecting personal or identifiable information automatically tied to the respondent.

4.2.2 Data Management & Access

4.2.2.1 Real-time data collection and display.

4.2.2.2 Export data shall include all relevant fields, including but not limited to: landing page data, survey scores, comments, responses, timestamps for survey start and completion (including date and time), completion metrics (surveys started, completed, completion percentages, and durations (time to complete each survey).

4.2.2.3 Maintains a data "scrubbing" tool to automatically filter out inappropriate language before any data is accessible or distributed to DeCA.

4.2.2.3.1 Tool "scrubs" or masks offensive words while not impacting the integrity of the rest of the individual response/comment.

4.2.2.4 Provides robust API access for integration with DeCA systems or other third-party platforms.

4.2.2.5 Supports seamless import and integration of DeCA's historical survey data (2019-current) to enable unified analytics and reporting within all raw data extracts and dashboards/KPIs.

4.2.2.5.1 Historical information must be integrated and work seamless with new platform information.

4.2.2.6 Ensures data exports are available in common file formats, including .csv, .xlsx, .pdf, and .pptx.

4.2.2.7 Maintains the ability to turn surveys on and off (or "suspend"), as necessary, without breaking supporting data history. (i.e. if survey is conducted quarterly it must be able to be turned off when iteration is complete and turned back on when new iteration starts with data extracts, dashboards/KPI's, etc. not having to be rebuilt while also maintaining each iterations data seamlessly.

4.2.3 Analytics & Insights

4.2.3.1 AI-powered analytics to delivers actionable insights and suggestions for improving customer experience.

4.2.3.2 Provides sentiment and word analysis for open-ended responses.

4.2.3.3 Provides correlation and impact analysis.

4.2.3.4 Performs predictive analytics.

4.2.3.5 Provides word clouding and categorizing.

4.2.3.5.1 Maintains the ability to learn, adapt, and categorize survey responses into categories and subjects relevant to the business to help guide insights and actions.

4.2.3.5.2 Maintains the ability to parse individual open-ended comments into all applicable categories/topics and determine the sentiment within each of the parsed elements of the individual response.

4.2.3.5.2.1 Ensures access to the raw comments and their assigned categories/topics and sentiment analysis grouping are available to users to view and extract at all times.

4.2.3.5.2.2 Ensures all underlying data mapping of the above are provided upon request.

4.2.3.6 Maintains intuitive dashboarding tools that are fully customizable and seamlessly support real-time and historical reporting.

4.2.3.6.1 All data is exportable directly from the KPI's/Scorecards and Dashboards in common file formats, to include .csv, .xlsx, .pdf, and .pptx.

4.2.3.7 Dashboards include:

4.2.3.7.1 Role-based access control (RBAC).

4.2.3.7.2 Export options for all KPIs, scorecards, and charts.

4.2.3.7.3 Advanced visualizations: heat maps, word clouds, trend analysis, dual-axis charts.

4.2.3.7.4 Customizable date filters.

4.2.3.7.5 DeCA defined store hierarchy-based performance views

4.2.3.7.6 Hierarchy-based filters.

4.2.3.7.7 Key metrics: CSAT, NPS, ESAT, etc.

4.2.3.7.8 Benchmarking of key elements vs. Retail Grocery.

4.2.4 Landing & Thank You Pages

4.2.4.1 Ensures fully customizable landing pages to include transaction data, store location, privacy notices, and introductions.

4.2.4.1.1 All landing page data is fully integrated with survey data, to include: export within the same reports, feed to any dashboards/KPIs seamlessly, be utilized as filters for extracts, dashboards/KPI's, etc.

4.2.4.2 Receipt barcode scanning functionality to auto-populate relevant fields, with manual input options as backup is operating and fully functional at all times.

4.2.4.2.1 Barcode data and manual inputs are parsed by the survey system, as outlined by the Agency, and feed directly to the raw data. They are available within all other analytical features of the system.

4.2.4.2.1.1 Example:

4.2.4.2.1.1.1 Scanning the barcode reads the values below it: 6290907004233801222022 parses in the data to:

4.2.4.2.1.1.1.1 629 - Prefix (always 3 digits)

4.2.4.2.1.1.1.2 0907 - Store Number (always 4 digits)

4.2.4.2.1.1.1.3 004 - Terminal Number (always 3 digits)

4.2.4.2.1.1.1.4 2338 - Transaction ID (always 4 digits)

4.2.4.2.1.1.1.5 01222022 - Date (always 8 digits)

4.2.4.3 Customizable thank-you and contact pages securely pass PII to DeCA systems without retention in the survey platform.

4.2.4.3.1 PII is NOT collected or maintained within any contractor systems at any time.

4.2.5 Benchmarking & Distribution

4.2.5.1 Benchmarks for key metrics (i.e. CSAT, NPS, completion rates, completion times) against grocery retail industry standards are available and filterable by user defined time frames.

4.2.5.2 Benchmarks are available within the system and work seamlessly with all dashboard/KPI filters.

4.2.5.3 Report delivery by email to different levels of DeCA's organization on a DeCA defined schedule, including location-specific data and open-ended comments are built and maintained by the contractor (both the schedule and distribution).

4.2.5.4 Automated delivery of reports via SFTP are delivered on the required DeCA defined recurring schedule.

4.2.5.5 Integration with required CRM systems (i.e. Salesforce, HubSpot, Mailchimp, Zendesk, Google Analytics, and Power BI) is completed and maintained at all times.

Page 6 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

4.3 Training Requirements

4.3.1 Provide comprehensive training for all user levels (beginner to advanced), covering both platform use and analytical techniques.

4.3.2 Efficiently scheduled expert-led sessions to align with agency requests.

4.3.2.1 E-learning trainings are available and relative for self-paced learning.

4.3.3 Topics include:

4.3.3.1 Dashboard/KPI creation, data mapping, extraction, scheduling, integration setup, admin controls.

4.3.3.2 Survey science: question design, survey length optimization, sentiment analysis, impact analysis, etc.

4.3.3.3 Survey analysis, from understanding the data and the customers journey to leveraging it for action.

4.3.3.4 Industry standards, trends, and best practices.

4.4 Support

4.4.1 24/7 support through chat, email, and phone is maintained at all times.

4.4.2 Contractor executes initial build of the surveys, landing pages, Agency defined Hierarchy, bar-code scanning, and Smart Thank You Pages (STYP) by February 1, 2026.

4.4.2.1 DeCA requested dashboards/KPI's creation, scheduled reports, linking of all historical data (seamlessly), and requested distribution schedules will be completed by March 1, 2026.

4.4.3 Contractor personnel provide customer support throughout the contract, to include: survey building, question formulation, expert insights into optimization of the surveys and reporting, and survey analytics.

4.5 Project Timelines

4.5.1 Prior to contract begin date the contractor will provide a full project outline; to include but not limited to: timelines, dependencies, task breakdowns, review /approval points, etc.

4.5.2 Regularly scheduled meetings will be scheduled to ensure timelines are met and key decision points are made in a timely manner.

Deliverable Title

Format

Number

Date

SaaS License

Cloud Service

24 users: 4 admin and 20 non-admin

Januar y 2, Project Outline

Contractor- Determine

One

Januar y 2, Current Surveys Rebuilt with full linking of Landing Pages, Bar-Code Scanning, Agency defined Hierarchy, and Thank You Pages.

Determined

Februar y 1, Dashboards/KPI's creation, scheduled reports, linking of all historical data (seamlessly), and execution of requested distribution schedules

Determined

March 1, 2026

5 Government Furnished. DeCA will provide a store hierarchy file upon the onset of the contract. This file provides the correlation of each Store, Zone, and Area for integration into the contractor's system. These must be integrated into the raw data, KPI/Scorecards, Dashboards, etc. Additionally, DeCA will provide all historical survey data upon contract award.

6 Quality Control and Assurance. The contractor is responsible for management and quality control to meet the terms of the contract. The Government is responsible for quality assurance to ensure contract standards are achieved.

6.1 The Contractor shall develop, implement, and maintain a comprehensive Quality Control Plan (QCP) to ensure all deliverables related to the SaaS Survey Platform meet the technical, functional, security, and performance requirements specified in this Statement of Work. The QCP shall be submitted to the DeCA's Contracting Officer Representative (COR) upon contract award and updated within 30 days of exercise of an optional performance period, as applicable. If the contractor updates the QCP more frequently, the contractor shall provide to DeCA an updated QCP within five business days of implementation of the updated QCP. The contractor shall identify the changes and provide an explanation to include reason and desired outcome of the change.

6.2 Quality Assurance. The Government will inspect and evaluate the contractor's performance to ensure services are received in accordance with requirements set forth in this contract. The Government will monitor the Contractor's performance under this contract using Contracting Officer Representative (COR) inspections. CORs will inspect for compliance with contract terms and the contractor's commitment to data integrity, accuracy, transparency, and continuous improvement. The COR will use a variety of surveillance methods to evaluate the contractor's performance; periodic inspections, random samplings, assessment of the contractor's QCP and service level monitoring. The Government may unilaterally change the type and frequency of inspections, as necessary.

7 Contractor POC. Upon contract award, contractor will provide a primary and secondary POC that will work directly with DeCA POCs, serving as the SME for the contractor.

Page 7 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

8 DeCA POC. Upon contract award, DeCA will provide POCs.

Requirements DeCA seeks a SaaS Survey platform to deliver both customer satisfaction and employee engagement surveys.

Page 8 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

Packaging and Marking

Inspection and Acceptance

Deliveries or Performance

Line Item Delivery Schedule Quantity Address and POC

Period of Performance From 17 Feb 2026 To 16 Feb 2027

1 Each

17 Feb 2027 To 16 Feb 2028

17 Feb 2028 To 16 Feb 2029

17 Feb 2029 To 16 Feb 2030

17 Feb 2030 To 16 Feb 2031

Page 9 of 9 Docusign Envelope ID: 87195BEC-372C-432E-92B0-C5156E367096

Contract Administration Data

Special Contract Requirements

Contract Clauses

List of Attachments

Number

Attachment Name

Attachment Description Reference

Identifier

Date

Line Item

01 DFAR Clauses -

GSA Solicitation_

DFARS Clauses

30 Jan

STANDARD FORM 1449 (REV. 11/2021)