OPM_FIS_Support_Services_Solicitation_-_OPM1516R0002.pdf

OPM FIS

Support Services Solicitation

Solicitation

OPM1516R0002

United States Office of Personnel Management

OPM FIS Support Services Solicitation

Table of Contents

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 OVERVIEW

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS

B.3 FISCAL YEAR ESTIMATES

B.4 PHASE IN PERIOD

B.5 TRAVEL COSTS

B.6 CONTRACT LINE ITEM NUMBER (CLIN)

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 SCOPE OF WORK

C.2 OVERSIGHT OF CONTRACTOR PERSONNEL

C.3 TRAINING

C.4 CONTRACTOR QUALITY CONTROL

C.5 QUALITY ASSURANCE SURVEILANCE PLAN

C.6 PROGRAM MANAGEMENT

C.7 GOVERNMENT FURNISHED PROPERTY

C.8 CONFLICT OF INTEREST RISK MITIGATION

C.9 DELIVERABLE REPORTS AND PLANS

C.10 SUPPORT SERVICES REQUIREMENTS

C.11 CASE MANAGEMENT

SECTION D -- PACKAGING AND MARKING

D.1 SPECIAL HANDLING OF CLASSIFIED MATERIAL

SECTION E – INSPECTION AND ACCEPTANCE

E.1 52.246-4 INSPECTION OF SERVICES - FIXED-PRICE. (AUG 1996)

E.2 52.246-6 INSPECTION – TIME-ANDMATERIAL AND LABOR-HOUR (MAY 2001)

E.3 ASSESSING CONTRACTOR PERFORMANCE

E.4 INVESTIGATIONS QUALITY ASSESSMENT

SECTION F: DELIVERIES OR PERFORMANCE

F.1 52.242-15 STOP-WORK ORDER. (AUG 1989)

F.2 52.242-17 GOVERNMENT DELAY OF WORK. (APR 1984)

F.3 PERFORMANCE

F.4 PLACE OF PERFORMANCE

F.5 ORDERING

F.6 ISSUING TASK ORDERS

F.7 SHIPPING DESTINATION

SECTION G – CONTRACT ADMINISTRATION DATA

G.1 CONTRACTING OFFICER

G.2 CONTRACTING OFFICER'S REPRESENTATIVE

G.3 LIMITATION OF TECHNICAL DIRECTION FROM THE COR

G.4 CONTRACTOR'S INVOICES

G.5 PAYMENTS

G.6 CONTRACT TERMINATION

G.7 PRICING OF ADJUSTMENTS

SECTION H – SPECIAL CONTRACT REQUIREMENTS

H.1 REPORTS

H.2 SECURITY

H.3 STAFFING AND QUALIFICATIONS

H.4 REQUIRED INSURANCE

H.5 RESPONSIBILITY FOR LOSS, PERSONAL INJURY OF CONTRACTOR PERSONNEL

H.6 ALL ITEMS TO BECOME PROPERTY OF THE GOVERNMENT

H.7 DISCLOSURE OF INFORMATION

H.8 LIMITED DISTRIBUTION OF DATA AND INFORMATION

H.9 CONFIDENTIALITY OF DATA

H.10 REPORTING REQUIREMENTS FOR CONTRACTOR EMPLOYEES AND

SUBCONTRACTORS

H.11 PROFESSIONAL ATTIRE/ENVIRONMENT

H.12 BUSINESS CONTINUITY PLAN

H.13 REIMBURSEMENT TO OPM FOR PROCESSING COSTS, ADJUDICATION, AND RECORD

MAINTENANCE

SECTION I: CONTRACT CLAUSES

I.1 52.252-02 CLAUSES INCORPORATED BY REFERENCE. (FEB 1998)

I.2 52.209-9 UPDATES OF PUBLICLY AVAILABLE INFORMATION REGARDING

RESPONSIBILITY MATTERS (JUL 2013)

I.3 52.215-21 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN

COST OR PRICING DATA - MODIFICATIONS. (OCT 2010) - ALTERNATE III (OCT 1997)

I.4 52.216-18 ORDERING. (OCT 1995)

I.5 52.216-19 – Order Limitations (OCT 1995)

I.6 52.216-22 INDEFINITE QUANTITY. (OCT 1995)

I.7 52.217-8 OPTION TO EXTEND SERVICES. (NOV 1999)

I.8 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I.9 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES. (MAY 2014)

SECTION J -- LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

J.1 DOCUMENTS INCORPORATED BY REFERENCE

J.2 ATTACHMENTS

ATTACHMENT 1: Access To OPM It Systems Staffing Change Report Template

ATTACHMENT 2: OPM-FIS Integrity Assurance Control Files Retention Plan

ATTACHMENT 3: OPM Laptop Security Requirements v.1

ATTACHMENT 4: OPM SPECIFIC CONTRACT CLAUSES

PART 1 - GENERAL CONTRACT CLAUSES

1752.200-70 ON-SITE WORKING CONDITIONS (JUL 2005)

1752.205-70 ANNOUNCEMENT OF CONTRACT AWARD (JUL 2006)

1752.209-70 CONTRACTOR PERFORMANCE CAPABILITIES (JUL 2005)

1752.209-71 CONTRACTOR’S KEY PERSONNEL (JUL 2005)

1752.209-72 QUALIFICATIONS OF CONTRACTOR’S EMPLOYEES (JUL 2005)

1752.209-73 STANDARDS OF CONDUCT (JUN 2006)

1752.209-74 ORGANIZATIONAL CONFLICTS OF INTEREST (JUL 2005)

1752.209-75 REDUCING TEXT MESSAGING WHILE DRIVING (OCT 2009)

1752.223-71 Environmentally Preferable Products and Services (Feb 2013)

1752.224-71 FREEDOM OF INFORMATION ACT REQUESTS (SEP 2009)

1752.232-73 SMALL BUSINESS INVOICE REQUIREMENTS (OCTOBER 2012)

1752.232-74 PROVIDING ACCELERATED PAYMENT TO SMALL BUSINESS

SUBCONTRACTORS (OCT 2012)

1752.233-70 OPM PROTEST PROCEDURES [APPLICABLE TO SOLICITATIONS ONLY] (DEC

2010) 133

1752.237-70 NON-PERSONAL SERVICES (JUL 2005)

PART 2 - INFORMATION TECHNOLOGY CONTRACT CLAUSES

1752.224-70 Definition of Terms (Dec 2015) 1752.224-72 Access to Contractor Information Technology (IT) Systems (Dec 2015) 1752.224-73 Protecting Information (Dec 2015) 1752.224-74 Privacy Act (Dec 2015) 1752.224-75 Information Protection Policies and Procedures (Dec 2015) 1752.224-76 Compliance with Information Protection Requirements (Dec 2015)

1752.224-77 Information Security Incidents (ISI) (Dec 2015) 1752.224-78 Information Security Inspections (Dec 2015) 1752.224-79 Suspension of Contract for Security Concerns (Dec 2015) 1752.239-70 Internet Protocol Version 6 (IPV6) Compliance (Dec 2015) 1752.239-72 Access to OPM Information Technology (IT) Systems (Dec 2015) 1752.239-73 Section 508 Standards (Dec 2015) 1752.239-75 Information System Security Requirements (Dec 2015) 1752.239-76 Security Assessment and Authorization (SA&A) (Dec 2015) 1752.239-77 Federal Reporting Requirements (Dec 2015) 1752.239-78 Cloud Computing (Dec 2015) 1752.239-80 Information Technology (IT) Security and Privacy Awareness Training (Dec 2015) 1752.239-81 Specialized IT Security Awareness Training (Dec 2015) 1752.239-82 HSPD-12 Compliance (Dec 2015) 1752.239-83 Secure Technical Implementation (Dec 2015) 1752.239-84 Data Protection Requirements (Dec 2015) 1752.239-85 Security Monitoring and Alerting Requirements (Dec 2015) 1752.239-86 Contractor Information Technology (IT) System Oversight / Compliance (Dec 2015) 1752.242-71 Return of OPM and OPM-Activity-Related Information (Dec 2015) 1752.242-72 Secure Destruction of All OPM and OPM-Activity-Related Information (Dec 2015) 1752.242-73 Mandatory Requirement for Contractor Return of all OPM-Owned and Leased Computing and Information Storage Equipment (Dec 2015) APPENDIX A: Information Technology Contract Clause Usage Guidance APPENDIX B: Information Technology Contract Clause Deliverables

ATTACHMENT 5: GUIDANCE AND POLICY LISTING

ATTACHMENT 6: OPM SMALL BUSINESS SUBCONTRACTING PLAN TEMPLATE

SECTION K – REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF

OFFERORS

K.1 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS (JAN 2016)

K.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

SECTION L -- INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

L.1 52.215-1 INSTRUCTIONS TO OFFERORS – COMPETITIVE ACQUISITION (JAN 2004)

L.2 52.215-20 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER

THAN COST OR PRICING DATA (OCT 2010) ALTERNATE IV (OCT 2010)

L.3 52.216-1 TYPE OF CONTRACT (APR 1984)

L.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

L.5 INSTRUCTIONS FOR PREPARING PROPOSALS

SECTION M -- EVALUATION FACTORS FOR AWARD

M.1 GENERAL

M.2 TECHNICAL EVALUATION FACTORS

M.3 PRICE PROPOSAL EVALUATION

M.4 FAR 52.217-5 EVALUATION OF OPTIONS (JUL 1990)

M.5 AWARD

SOLICITATION, OFFER AND AWARD 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGES

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION 5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

CODE7. ISSUED BY 8. ADDRESS OFFER TO (If other than item 7)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

9. Sealed offers in original and copies for furnishings the supplies or services in the Schedule will be received at the place specified in item 8, or if hand carried, in the depository located in until local time

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS)

AREA CODE NUMBER EXTENSION

C. E-MAIL ADDRESS

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. PAGE(S)DESCRIPTION

A

B

C

D

E

F

G

H

I

J

K

L

M EVALUATION FACTORS FOR AWARD

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

LIST OF ATTACHMENTS

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

CONTRACT CLAUSESSOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECS./WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS(%)

DATEAMENDMENT NO.AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFER-

OR

CODE FACILITY 16. NAME AND THE TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

AREA CODE NUMBER EXTENSION

15C. CHECK IF REMITTANCE ADDRESS IS

DIFFERENT FROM ABOVE - ENTER SUCH

ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL OPEN COMPETITION:

10 U.S.C. 2304 (c) ( )41 U.S.C. 3304(a)

24. ADMINISTERED BY (If other than Item 7)

26. NAME OF CONTRACTING OFFICER (Type or print)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

(4 copies unless otherwise specified)

25. PAYMENT WILL BE MADE BY

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

CODE

ITEM

STANDARD FORM 33 (REV. 6/2014)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

SEALED BID (IFB)

NEGOTIATED (RFP)

(Hour) (Date)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

5 222

U.S. Office of Personnel Management, Office of Procurement Operations, Attn: J.C. Thieme 1137 Branchton Rd, Boyers PA 16018

United States Office of Personnel Management Office of Procurement Operations

OPM1516R0002

JC Thieme or Leslie Henderson FISRFP2016@opm.gov

88 209

03/23/2016

SECTION B – SUPPLIES OR SERVICES AND PRICE/COST

B.1 OVERVIEW

The Office of Personnel Management (OPM), through its Office of Procurement Operations (OPO) on behalf of the Federal Investigative Service (FIS), contracts here, in the broadest terms, for contractor provided investigative support services considered necessary to deliver, in part, the FIS mission. The following sections of this contract, as supplemented by attachments thereto, cover in significant detail the contemplated services required of the contractor. The contractor is responsible, unless otherwise provided for by contract, for all labor, materials, equipment and supervision necessary to deliver the work successfully. Contractor provided investigative support services include, but are not necessarily limited to, the following general tasks: 1) switchboard operations and telephone liaison support for OPM’s customer agencies, 2) screening and scheduling of investigations and investigative materials,

3) case file maintenance, 4) imaging and microfilm and 5) post-closing support.

B.2 MINIMUM/MAXIMUM ORDER LIMITATIONS

The Government intends to award, as a result of this solicitation, a single Indefinite Delivery, Indefinite Quantity Contract against which task orders shall be placed during the period of performance. Reference is hereby made to FAR 16.504 and FAR 52.216-22. A “task-order contract” means, in this application, a contract for non-personal services that does not procure or specify a firm quantity of services (other than a minimum or maximum quantity) and that provides for the issuance of orders for the performance of tasks during the period of the contract. The Government anticipates issuing fixed-price task orders, using the fixed unit-priced (FUP) CLINs identified in Section B.6 and estimated quantities, with ceiling prices which shall be adjusted using the actual number of completed CLINs during a given period of performance.

At time of contract award the Government shall simultaneously execute the first task order. Said task order shall satisfy the guaranteed minimum requirement for this contract.

In accordance with FAR 16.504 (a) quantity limits may be stated as number of units or as dollar values. The contract must require the Government to order and the contractor to furnish at least a stated minimum quantity of services. For this contract, the minimum quantity of investigative support services to be ordered by the Government are those fixed-price units associated with performance for the first quarter of Fiscal Year 2017. Said minimum quantity is estimated to be 550,000 units. Units may be distributed across the different FUP CLINs as determined by the Government during performance. Adjustments for actual units completed by the contractor during a given period of performance shall be made by the Government. In addition, if ordered, the contractor must furnish any additional quantities, not to exceed the stated maximum. The stated maximum for this contract is 12,200,000 units which may be distributed across any combination of FUP CLINs up to and including the last date to order.

B.3 FISCAL YEAR ESTIMATES.

OPM-Federal Investigative Services (FIS) will provide the Contractor with an estimate of work for each CLIN for the upcoming fiscal year (FY). Said estimates are provided for the contractor’s reference only. Throughout a given FY the Government will provide updates to these estimates.

B.4 PHASE IN PERIOD

The first six months of this contract are considered a phase in period commencing with the Notice to Proceed (NTP). NTP is hereby defined as authorization issued by the Government for the contractor to proceed with the work. It may be issued at the same time as the first task order or at some later date after which the Contractor has satisfied any and all contract pre-requisite submissions. The Contractor will be assigned work immediately following the NTP and the issuance of a task order. Any timeliness disincentives (F.3.3.1) will be waived during the phase in period. Any quality and program management disincentives (F.3.3.2, F.3.3.3) will be enforced during the phase in period.

B.5 TRAVEL COSTS

Contractors should incorporate all appropriate costs, including any anticipated travel costs, into their fixed unit prices. However, on very limited occasions, OPM may reimburse the Contractor for travel costs outside those incorporated into their firm fixed CLIN prices, but only if the travel in question could not have been reasonably anticipated as part of the contractors expected expenses for completing required contract deliverables. Any such travel and the amount of any travel reimbursement must be approved in advance by OPM. The Contractor personnel will be reimbursed for his/her time (per the appropriate CLIN), travel, and expenses in accordance with the Joint Federal Travel Regulations and Federal regulations governing compensation of witnesses. If a customer agency requires that Contractor personnel appear on their behalf, OPM will coordinate the request with the Contractor.

B.6 CONTRACT LINE ITEM NUMBER (CLIN)

The Contractor will perform all services as specified in the Statement of Work (SOW), attachments, and references to this Contract. Fixed unit prices are listed below.

Base Period of Performance: Notice to Proceed Date through September 30, 2018

CLIN Product Unit Price 0001 Tier 1 0002 Tier 1 Special Cases 0003 Tier 2S 0004 Tier 2S Special Cases 0005 Tier 2RS 0006 Tier 2RS Special Cases 0007 Tier 3 0008 Tier 3 Special Cases 0009 Tier 3R 0010 Tier 3R Special Cases 0011 Tier 4 0012 Tier 4 Special Cases 0013 Tier 4R 0014 Tier 4R Special Cases 0015 Tier 5 0016 Tier 5 Special Cases 0017 Tier 5R 0018 Tier 5R Special Cases 0019 Electronic Fingerprint SAC 0020 Electronic Fingerprint SAC - Special Cases 0021 Hardcopy Fingerprint SAC 0022 Hardcopy Fingerprint SAC - Special Cases

0023 SAC

0024 SAC - Special Cases

0025 NAC

0026 RSI

0027 RSI - Special Cases 0028 Reopen Scheduling 0029 Files

0030 PRI

0031 PRI - Special Cases

0032 SSBI-PR

0033 SSBI-PR - Special Cases 0034 Phase PR 0035 Phase PR - Special Cases

0036 BI

0037 BI - Special Cases

0038 SSBI

0039 SSBI - Special Cases

Base Period of Performance: NTP through September 30, 2018 (Per Hour CLINs)

0101 Short Term (89 days or less) Per Hour Misc. Receptionist Support

(Pennsylvania)

0102 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 0103 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support

0104 Short Term (89 days or less) Per Hour Misc. Technical Support

0105 Short Term (89 days or less) Per Hour Misc. Receptionist Support for special cases / projects (DC area / Ft Meade)

0106 Short Term (89 days or less) Per Hour Misc. Clerical Support for special

0107 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support for special cases / projects (DC area / Ft Meade)

0108 Short Term (89 days or less) Per Hour Misc. Technical Support for special

0109 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special cases / projects (Pennsylvania)

0110 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases / projects (Pennsylvania)

0111 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for special cases / projects (Pennsylvania)

0112 Long Term (over 90 days) Per Hour Misc. Technical Support for special

0113 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

0114 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases / projects (DC area / Ft Meade)

0115 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

0116 Long Term (over 90 days) Per Hour Misc. Technical Support for special

Option Period One: October 1, 2018 through September 30, 2019

1001 Tier 1 1002 Tier 1 Special Cases 1003 Tier 2S 1004 Tier 2S Special Cases 1005 Tier 2RS 1006 Tier 2RS Special Cases 1007 Tier 3 1008 Tier 3 Special Cases 1009 Tier 3R 1010 Tier 3R Special Cases 1011 Tier 4 1012 Tier 4 Special Cases 1013 Tier 4R 1014 Tier 4R Special Cases 1015 Tier 5 1016 Tier 5 Special Cases 1017 Tier 5R 1018 Tier 5R Special Cases 1019 Electronic Fingerprint SAC 1020 Electronic Fingerprint SAC - Special Cases 1021 Hardcopy Fingerprint SAC 1022 Hardcopy Fingerprint SAC - Special Cases

1023 SAC

1024 SAC - Special Cases

1025 NAC

1026 RSI

1027 RSI - Special Cases 1028 Reopen Scheduling 1029 Files

1030 PRI

1031 PRI - Special Cases

1032 SSBI-PR

1033 SSBI-PR - Special Cases 1034 Phase PR 1035 Phase PR - Special Cases

1036 BI

1037 BI - Special Cases

1038 SSBI

1039 SSBI - Special Cases

Option Period One: October 1, 2018 through September 30, 2019 (Per Hour CLINs)

1101 Short Term (89 days or less) Per Hour Misc. Receptionist Support

1102 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 1103 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support

1104 Short Term (89 days or less) Per Hour Misc. Technical Support

1105 Short Term (89 days or less) Per Hour Misc. Receptionist Support for special

1106 Short Term (89 days or less) Per Hour Misc. Clerical Support for special

1107 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support for

1108 Short Term (89 days or less) Per Hour Misc. Technical Support for special

1109 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

1110 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

1111 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

1112 Long Term (over 90 days) Per Hour Misc. Technical Support for special

1113 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

1114 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

1115 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

1116 Long Term (over 90 days) Per Hour Misc. Technical Support for special

Option Period Two: October 1, 2019 through September 30, 2020

2001 Tier 1 2002 Tier 1 Special Cases 2003 Tier 2S 2004 Tier 2S Special Cases 2005 Tier 2RS 2006 Tier 2RS Special Cases 2007 Tier 3 2008 Tier 3 Special Cases 2009 Tier 3R 2010 Tier 3R Special Cases 2011 Tier 4 2012 Tier 4 Special Cases 2013 Tier 4R 2014 Tier 4R Special Cases 2015 Tier 5 2016 Tier 5 Special Cases 2017 Tier 5R 2018 Tier 5R Special Cases 2019 Electronic Fingerprint SAC 2020 Electronic Fingerprint SAC - Special Cases 2021 Hardcopy Fingerprint SAC 2022 Hardcopy Fingerprint SAC - Special Cases

2023 SAC

2024 SAC - Special Cases

2025 NAC

2026 RSI

2027 RSI - Special Cases 2028 Reopen Scheduling 2029 Files

2030 PRI

2031 PRI - Special Cases

2032 SSBI-PR

2033 SSBI-PR - Special Cases 2034 Phase PR 2035 Phase PR - Special Cases

2036 BI

2037 BI - Special Cases

2038 SSBI

2039 SSBI - Special Cases

Option Period Two: October 1, 2019 through September 30, 2020 (Per Hour CLINs)

2101 Short Term (89 days or less) Per Hour Misc. Receptionist Support

2102 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 2103 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support

2104 Short Term (89 days or less) Per Hour Misc. Technical Support

2105 Short Term (89 days or less) Per Hour Misc. Receptionist Support for special

2106 Short Term (89 days or less) Per Hour Misc. Clerical Support for special

2107 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support for

2108 Short Term (89 days or less) Per Hour Misc. Technical Support for special

2109 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

2110 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

2111 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

2112 Long Term (over 90 days) Per Hour Misc. Technical Support for special

2113 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

2114 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases /

2115 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

2116 Long Term (over 90 days) Per Hour Misc. Technical Support for special

Option Period Three: October 1, 2020 through September 30, 2021

3001 Tier 1 3002 Tier 1 Special Cases 3003 Tier 2S 3004 Tier 2S Special Cases 3005 Tier 2RS 3006 Tier 2RS Special Cases 3007 Tier 3 3008 Tier 3 Special Cases 3009 Tier 3R 3010 Tier 3R Special Cases 3011 Tier 4 3012 Tier 4 Special Cases 3013 Tier 4R 3014 Tier 4R Special Cases 3015 Tier 5 3016 Tier 5 Special Cases 3017 Tier 5R 3018 Tier 5R Special Cases 3019 Electronic Fingerprint SAC 3020 Electronic Fingerprint SAC - Special Cases 3021 Hardcopy Fingerprint SAC 3022 Hardcopy Fingerprint SAC - Special Cases

3023 SAC

3024 SAC - Special Cases

3025 NAC

3026 RSI

3027 RSI - Special Cases 3028 Reopen Scheduling 3029 Files

3030 PRI

3031 PRI - Special Cases

3032 SSBI-PR

3033 SSBI-PR - Special Cases 3034 Phase PR 3035 Phase PR - Special Cases

3036 BI

3037 BI - Special Cases

3038 SSBI

3039 SSBI - Special Cases

Option Period Three: October 1, 2020 through September 30, 2021 (Per Hour CLINs)

3101 Short Term (89 days or less) Per Hour Misc. Receptionist Support

3102 Short Term (89 days or less) Per Hour Misc. Clerical Support (Pennsylvania) 3103 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support

3104 Short Term (89 days or less) Per Hour Misc. Technical Support

3105 Short Term (89 days or less) Per Hour Misc. Receptionist Support for special

3106 Short Term (89 days or less) Per Hour Misc. Clerical Support for special

3107 Short Term (89 days or less) Per Hour Misc. Data Entry Operator Support for

3108 Short Term (89 days or less) Per Hour Misc. Technical Support for special

3109 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

3110 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases / projects (Pennsylvania)

3111 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

3112 Long Term (over 90 days) Per Hour Misc. Technical Support for special

3113 Long Term (over 90 days) Per Hour Misc. Receptionist Support for special

3114 Long Term (over 90 days) Per Hour Misc. Clerical Support for special cases / projects (DC area / Ft Meade)

3115 Long Term (over 90 days) Per Hour Misc. Data Entry Operator Support for

3116 Long Term (over 90 days) Per Hour Misc. Technical Support for special

SECTION C – DESCRIPTIONS / SPECIFICATIONS / SOW

C.1 SCOPE OF WORK

C.1.1 The Contractor will provide support services directly related to federal background investigation processing. The requirements listed herein and the associated pricing contained in the pricing tables include all submission forms (case papers) approved for use in the federal background investigations program.

C.1.1.1 Unless otherwise specified, the Contractor will provide services directly related to the background investigation process as outlined in C.10 [Support Services Requirements]. The Contractor is required to provide these Support Services as outlined, ensuring the quality of all products provided to OPM and its customers.

C.1.1.2 Workloads for each of the CLINs listed in Section B.6 are directly related to the volume of cases received and processed within FIS, as estimated in Section L.5.

C.1.1.3 The Contractor will provide work related to this contract in Boyers, PA and other

OPM approved facilities. The Contractor will not remove Personally Identifiable Information (PII) or case material from OPM approved facilities without OPM approval. Such approved removal of information, material, and equipment will meet OPM-FIS Security Manual and OPM-FIS Policy on the Protection of Personally Identifiable Information (PII) requirements.

C.1.2 The Contractor will utilize only OPM’s Processing Systems, referred to as Investigative

Enterprise Systems (IES), or any future OPM system that is directly associated with the investigative process. The IES application enables electronic ingestions of the personnel security questionnaire and subsequent scheduling, tracking, reporting, closing of investigations, processing accountability and timeliness information. The IES contains data provided by the requesting agency, subject-provided background information, investigative results data, agency adjudication data, and other relevant case data. OPM is moving toward a completely electronic case file and more background investigations are received electronically, which reduces the need for data entry on the front end of the investigative process, as well as filing investigative material. The Contractor will immediately operate and accurately input data into the IES automated tracking system, and other approved OPM systems, to monitor the investigations being conducted at any given time. OPM anticipates that changes in technology will affect the manner in which work is performed at any time during the life of the Contract. These changes will not affect an increase in cost of this contract.

C.1.2.1 If the Contractor uses their system to house any OPM related information or intends to connect to the OPM systems, they will be required to go through a formal information security Assessment and Authorization (A&A) process within Attachment 4 [OPM Specific Contract Clauses].

C.1.3 FIPC and Standard Forms - Forms are updated routinely. These updates in and of themselves do not constitute a change in Contract requirements. Form updates will only be considered for a change in the level of effort required by the Contractor in processing.

FIPC forms utilized by the Contractor will be stored by OPM in a manner of OPM’s discretion.

C.1.4 OPM reserves the right to perform the work outlined in this Contract when it is in the best interest of the Government.

C.1.5 Document Control Log - The Contractor will account for all hardcopy piecework items and

OPM material once it has been received by the Contractor. The Contractor will also account for any electronic OPM material that is printed for their personnel’s use. The Contractor will furnish periodic status reports, in accordance with C.9.5 [Adhoc Deliverables]. The Contractor will follow the approved plan for Quality Control. All hardcopy and electronic copies of OPM material need to be safeguarded. The Contractor will follow the OPM-FIS Security Manual and OPM-FIS Policy on the Protection of PII.

The Contractor will immediately notify the CO and COR of any case, portion of a case, OPM material, or OPM issued equipment, that is lost and/or compromised. The Contractor will take immediate action to retrieve the lost material and/or equipment, and will be financially responsible for the loss/compromise of the material and equipment, damages, and the cost of the investigation.

C.1.6 The Contractor will be responsible for the handoff and tracking of all material to OPM and other OPM Contractors. If OPM is unable to locate material, the Contractor will provide the tracking of this material, and search as necessary to recover said material, in accordance with C.9.5 [Adhoc Deliverables].

C.1.7 The Contractor is required to maintain strict security measures in all its operations and provide secure storage for investigative materials. This will be in accordance with the OPM-FIS Security Manual and the OPM-FIS Policy on the Protection of PII. The Contractor will consider investigative material as sensitive, unclassified material subject to the Privacy Act of 1974 if it is not marked classified, and it will be handled accordingly.

The Contractor and its employees will comply with all applicable provisions of the OPM-FIS Security Manual.

C.1.8 All information and deliverables provided by the Contractor to the Government will be accurate and complete.

C.2 OVERSIGHT OF CONTRACTOR PERSONNEL

C.2.1 Contractor personnel will receive their daily supervision/oversight from their own Contractor-assigned staff. Technical direction will be given by the COR, as outlined in Section G.2 [Contracting Officer’s Representative].

C.2.2 The Contractor’s integrity is the paramount requirement monitored by OPM. Integrity issues include: Employee falsification/gross negligence; Employee misconduct; Computer security violations; Facility security violations; PII Loss; mishandling/loss of Government materials and information; and mishandling/loss of data that violates and degrades the integrity of the Government data systems.

C.2.3 Rework - If the Contractor discovers allegations, suspects falsification, or any conduct that could impact the integrity of the OPM program, the Contractor will notify OPM within 24 hours of discovery or no later than the close of business the following business day. OPM will determine whether the Contractor or Federal investigative staff will conduct the initial investigation into the allegations of falsification. OPM will determine the appropriate course of action and level of rework needed; the amount of required rework and whether such work will be conducted directly by OPM or by the Contractor will be at OPM’s discretion. All such case rework will be completed at the Contractor’s expense and will be subject to further audit by OPM. The Contractor will reimburse the Government for any rework completed by Federal staff.

C.2.4 OPM’s Right to Suspend or Remove Personnel from the Contract - Because this Contract is essential to the National Security of the United States, all persons performing work under this Contract are held to the highest ethical standards. The Contractor will exhibit high ethical and professional standards as set forth in pertinent OPM guidance in the performance of all work under this Contract. At OPM’s discretion, any Contractor personnel may be immediately suspended or terminated from this Contract for any cause deemed detrimental by OPM. OPM may, for any reason, immediately suspend or revoke the Contractor or Contractor facility access authorization, security clearance, and/or general access to perform work under this Contract. If so directed, the Contractor will immediately discontinue the employee’s access to files supporting this Contract.

C.2.5 OPM Integrity Validations - Oversight of investigative personnel may be conducted by

OPM through various methods. In accordance with C.2.7 [Resolution of Complaints and Integrity Concerns], OPM may request the Contractor to assist in the resolution of any complaints made against the Contractor’s personnel, or with concerns that arise with the integrity of personnel and/or products.

C.2.6 Reporting of Complaints or Integrity Concerns - In accordance with C.9.4.4 [Reporting of

Complaints or Integrity Concerns], the Contractor will report to OPM any unfavorable information received on its personnel pertaining to work conducted under this Contract, including, but not limited to, information which does not reflect well on the personnel conducting an interview or record search; information that produces derogatory or issue information regarding the investigative subject that was not included in the original reported information; or information which indicates a discrepancy with the original reported information. All such complaints or integrity concerns will be handled in accordance with C.2.7 [Resolution of Complaints and Integrity Concerns].

C.2.7 Resolution of Complaints and Integrity Concerns - The resolution of all complaints and integrity concerns will be completed at the Contractor’s expense. OPM-FIS-Integrity Assurance (IA) will conduct the initial analysis into complaints concerning Contractor personnel and all integrity concerns. Such analysis will include the identification of cases possibly affected by the complaint or integrity concern, and a determination of whether the

Contractor will be responsible for conducting any work associated with researching and/or resolving the complaint or integrity concern. OPM reserves the right to research and/or resolve the complaint itself at the Contractor’s expense. Unless otherwise agreed to in writing by OPM, the Contractor will have 30 calendar days to complete any work assigned to it by OPM-FIS-IA under this C.2.7 [Resolution of Complaints and Integrity Concerns].

There may be instances where rework is required on an expedited basis, and OPM and the Contractor will negotiate a mutually acceptable deadline for completion of that rework.

OPM reserves the right, at any time, to conduct all, or any part of, the work itself and charge the Contractor for all costs associated with completion thereof.

C.2.8 Alleged or Suspected Falsification - If falsified casework is alleged or suspected at any time, the Contractor will notify OPM in accordance with C.9.4.5 [Falsification Allegations] of this Contract. OPM will determine whether the Contractor or Federal investigative staff will conduct the initial investigation into falsification allegations. If the Contractor is charged with completing the initial investigation into a falsification allegation, the investigation will be completed and the results submitted to OPM-FIS-IA within eight (8) calendar days. Depending on those results, OPM will determine the appropriate course of action and level of rework needed for case(s) previously worked by individual(s) who are suspected as having falsified casework. OPM reserves the right to conduct all, or any part of, the rework itself at the Contractor’s expense. If rework is completed by the Contractor, the rework (including the review thereof by OPM) is completed at the expense of the Contractor and is subject to further audit by OPM. OPM will establish a timeframe for expected completion of rework assigned to the Contractor on a case by case basis, based on the size and scope of each individual falsification investigation. OPM reserves the right, at any time, to conduct all, or any part of, the work itself and charge the Contractor for all costs associated with completion thereof. OPM will be reimbursed for these expenses by the Contractor either through the offset of a future Contract payment or in the form of a check. When an offset occurs, OPM will subtract the difference between a future payment and the debt owed back to OPM. The Contractor will be notified of the preferred method of recovery by the CO or the COR.

C.2.9 Prosecution of Falsification Cases - OPM may refer cases of confirmed falsification for

Federal prosecution for which the Contractor will bear financial responsibility.

C.2.10 The Contractor is not accountable for cases worked by another Contractor regarding integrity issues. The Contractor will not be held responsible for cases that were not assigned to the Contractor. However, OPM-IA may require that the Contractor address substantiated integrity concerns stemming from work completed for another Contractor to ensure that patterns and/or behaviors do not continue.

If OPM determines that there is an integrity concern involving a shared resource or former Contractor, the Contactor may be required to conduct follow-up as deemed necessary by OPM-IA on cases assigned by the Contractor to that individual as deemed necessary including, but not limited to, case sampling at the expense of the Contractor.

No exception can be made regarding the Contractor’s responsibility for follow-up on integrity issues.

C.2.11 Compliance with OPM-FIS Governing Documents - Contractor and all Contractor personnel will comply with the current OPM-FIS Security Manual, OPM-FIS Policy on the Protection of Personally Identifiable Information (PII), the OPM-FIS Investigator’s Handbook (IHB) and other documents incorporated herein by reference that pertain to the performance of work under this Contract.

C.2.12 Maintenance of Records - All records created under this section, C.2 [Oversight of

Contractor Personnel], will be maintained in compliance with Attachment 2 [OPM-FIS Integrity Assurance Control Files Retention Plan].

C.3 TRAINING

C.3.1 The Contractor will develop and implement an OPM reviewed program for initial, periodic refresher, and update training to ensure staff proficiency. It will include initial and yearly refresher training to identify and correct problems in proficiency by its personnel working under this Contract, training for any changes in technology, OPM-FIS IHB, policy guidance, OPM-FIS Security Manual and other pertinent instructions supplied or approved by OPM incorporated herein by reference, and the Annual IT Security and Privacy Awareness training.

C.3.2 The RFP and Processes and Procedures manual(s) (J.1.1.14) will constitute the basis of

Contractor developed training courses and process instructions. The Contractor will post a list of all available training materials in a manner of OPM’s discretion upon award. Any and all materials can be requested by OPM at any time, and the most current training materials will be provided within 24 hours of the request.

C.3.3 OPM may audit/inspect training material during the course of announced and unannounced site visits. At the beginning of each month, the Contractor will post a calendar with all scheduled events in a manner of OPM’s discretion. The Contractor will report this in accordance with C.9.3.3.4 [Monthly Training Certification] and C.9.3.3.5 [Monthly Training Calendar]. The Contractor will notify OPM of any class cancellation, in accordance with C.9.3.3.5 [Monthly Training Calendar].

C.3.4 An incumbent contract employee in good standing currently working on OPM Contracts may be transferred to another entity or to a new Contract into the same job function without any additional training. Additional training is left to the discretion of the Contractor when the incumbent has 18 months of consecutive OPM experience (in the respective job title with the same functions). If the incumbent has a break in service, it will be at the discretion of the contractor as to whether or not the employee will need to attend a complete training program for their respective position. However, regardless of the incumbent’s experience level, training (refresher at a minimum) is mandatory for any break in service where a modification has occurred during the period of inactivity.

C.3.5 The Government will provide annual mandatory information technology (IT) (Annual IT Security and Privacy Awareness training) for all Contractor employees working under this Contract. The OPM IT security staff will approve the training materials. The Contractor will complete the mandatory training by the assigned due date provided by the CO or COR.

If any Contractor personnel fail to complete the training by the due date, they will be removed from the Contract until the training has been completed.

C.3.6 OPM will also provide an orientation into available IES management reports.

C.3.7 OPM will host a train the trainer session for its automated systems.

C.4 CONTRACTOR QUALITY CONTROL

C.4.1 The Contractor is responsible for the quality control process and will institute procedures that produce the level of quality service required by this Contract. The Contractor will develop, implement, and modify the quality control process to ensure that Performance (F.3) is met. OPM will periodically review the Contractor’s quality control process, and report concerns for Contractor’s resolution.

C.4.2 The Contractor will provide a quality control plan (QCP) that contains, at a minimum, the items listed below. The QCP will be updated in accordance with C.9.2 [Contractor Plans].

The QCP will be comprised of three parts and emphasize the areas of Integrity, Quality, and Timeliness.

C.4.2.1 Integrity – The Contractor will demonstrate how the Contractor will ensure the integrity of the services delivered under this Contract. This should include how the Contractor will address the following items:

Employee falsification/gross negligence;

Employee misconduct;

Computer security violations;

Facility security violations;

PII Loss;

Mishandling/loss of Government materials and information; and Mishandling/loss of data that violates and degrades the integrity of the

Government data systems.

C.4.2.2 Quality - The Contractor will demonstrate how the Contractor will meet the quality standards for the respective performance standards outlined in Section F.3 [Performance]. This will include a description of the inspection or quality control system to cover all services listed in C.10 [Support Services Requirements]. The description will include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

C.4.2.2.1 The Contractor will provide a description of the methods to be used for identifying and preventing defects in the quality of services provided and for protecting the integrity of data in Government systems.

C.4.2.2.2 The Contractor will provide a description of the records to be kept to document inspections and corrective or preventative actions taken. The records of inspections will be kept and made available to the CO or COR, throughout the Contract performance period and for the period after Contract completion until final settlement of any claims under this Contract.

C.4.2.3 Timeliness - The Contractor will demonstrate how the Contractor will meet the timeliness standards for the respective performance standards outlined in Section F.3 [Performance]. This will include a description of the inspection system to cover all services listed in Section C.10 [Support Services Requirements]. The description will include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

C.4.3 Failure of the Contactor to follow and enforce their approved QCP is a basis for termination for default.

C.5 QUALITY ASSURANCE SURVEILANCE PLAN

C.5.1 In addition to the Contractor’s quality control program, OPM will initiate a quality assurance program to monitor the services provided and will identify issues, as appropriate. OPM may inspect and test the services called for by the Contract to the extent practicable at all times and places during the term of the Contract. OPM may vary the levels of surveillance depending on the Contractor’s conformance to the Performance Standards (F.3). This may include, but is not limited to, assessment of the Contractor’s performance based on customer satisfaction, process inspections, random or focused inspections, or data analysis of work processed. OPM will monitor the Contractor’s Integrity, Quality, and Timeliness. Section C.10 [Support Services Requirements] provides the work requirements for processing investigative material that will be the basis of OPM’s quality assurance and surveillance. All training material will be subject to inspection by OPM-FIS at any time. Noncompliance of training materials with Section C.10 [Support Services Requirements] will cause immediate failure of inspection. Section F.3 [Performance] contains performance standards, deviation requirements, and methods of surveillance. OPM will focus on outcomes through the use of performance management.

C.5.2 Integrity - The Contractor’s integrity is the paramount requirement monitored by OPM.

The Contractor will strive to achieve a 100% integrity rating throughout the life of the Contract. Criteria for the Contractor include, but are not limited to:

Zero allegations of falsification substantiated against any of its personnel or the company.

Zero computer security violations by any of its personnel.

Zero facility security violations or improper handling of OPM material or equipment by any of its personnel.

Zero violations of any PII policy.

In the event of an integrity violation, the Contractor will be responsible for completing all rework (see Section C.2.3) to address the specific integrity issues as directed by OPM.

OPM reserves the right to investigate integrity violations and to conduct all rework utilizing Federal staff. In cases where the Federal staff conducts investigative rework, or otherwise utilizes resources as a result of an integrity or misconduct concern, all costs associated with the investigation and rework will be charged back to the Contractor.

Repeated integrity violations will be the basis for termination for default.

C.5.3 Quality - OPM will monitor compliance with Contract requirements through a review of work performed. Any reports OPM relies on for purposes of evaluating the Contractor’s performance under this Contract may be shared with the Contractor as they are produced.

OPM may modify existing or develop new reports as necessary to operate and enhance OPM’s oversight of Contractor performance. OPM will monitor quality standards in accordance with Section F.3 [Performance].

C.5.4 Timeliness - Contractor will not be held accountable for timeliness delays outside of their control. The Contractor will report such delays immediately after learning of such occurrence. Only the actual delay timeframe will be removed from the timeliness calculation, so whole segments of work will not be waived for performance. OPM will monitor timeliness standards in accordance with Section F.3 [Performance].

C.5.5 Resolution of Problem Areas - OPM will notify the Contractor of any problem areas not identified through quality review, the complaints process, or through other appropriate channels. The Contractor will be responsible for researching the problem area and providing OPM with a detailed summary of the problem, to include the name of the Contractor personnel involved, any action taken against said personnel, complete information regarding any cases involved, the steps that will be taken to correct the problem area, and the measures that will be adopted to avoid future concerns in the area.

OPM will determine a set deadline for the response based on the complexity of problem.

C.6 PROGRAM MANAGEMENT

C.6.1 The Contractor will establish and maintain a Program Management Office under the authority of a Program Manager (PM) to manage the effort required by this Contract. The Contractor PM will have sufficient corporate authority to direct, execute, and control all elements of this Contract.

C.6.2 The Contractor will present a Program Management Review (PMR) to OPM quarterly or when otherwise directed, in accordance with C.9.3.4.1 [PMR]. OPM will consult with the Contractor to establish a mutually agreed upon date, time, and location for the PMR, but in the event the parties are unable to agree, OPM reserves the right to unilaterally establish the date, time, and location. All aspects of this Contract including progress, production status, cost, schedule, number of delinquencies, deficiencies, complaints and disposition of complaints, special projects, training, current issues of mutual interest, quality assurance, future plans, and any other issues/concerns will be presented and discussed at these reviews. Some reports may be requested independent of the PMR cycle to address management issues.

C.7 GOVERNMENT FURNISHED PROPERTY

C.7.1 Government Property – Life of the Contract

C.7.1.1 The Government will be responsible for the costs associated for the repair and non-routine maintenance requiring vendor specialized assistance caused by normal use. The Contractor will be responsible for the routine maintenance of Government Furnished Equipment (GFE) including, but not limited to, the daily cleaning of the copiers, scanners, microfilm machines, and other GFE in accordance with the manufacturer’s specifications. The Contractor will maintain a checklist and record of its maintenance performed on each piece of equipment, to include the date, which will be furnished to OPM upon request.