Support_Services_OPM1516R0002-Amend_0002.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NO. 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQ. NO. 5. PROJECT NO. (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION

NO.

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO.

IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

NSN 7540-01-152-8070

Previous edition unusable

OPM1516R0002 Amendment 0002

JC Thieme

The Question and Answer responses are provided, to include updates/changes made to the Sections of the RFP as indicated in the Summary of Changes.

United States Office of Personnel Management Office of Procurement Operations

Solicitation- Not Applicable

U.S. Office of Personnel Management, Office of Procurement Operations, Attn: J.C. Thieme 1137 Branchton Rd, Boyers PA 16018

1 304

04/29/2016

9B. DATED (SEE ITEM 11)

04/29/2016

OPM1516R0002 Amendment 0002

Summary of Changes

1. Pre Proposal Attendee List

2. Questions & Answers

3. Incorporates revised DOL Wage Determination 2015‐4235 (Rev.‐2)

4. Corrected typographical errors and/or spelled out acronyms throughout

5. B.4 updated to include information regarding Timeliness Performance Standards and transition period

6. B.6 – Note added and remove “special cases/projects” from CLIN tables

7. C.1.7 updated

8. C.7.1.1 updated to reflect the GFE

9. C.7.1.1.1 updated

10. C.7.1.4 updated to reflect GFE

11. C.7.2.3 updated to reflect GFE and CFE

12. C.8.1 updated

13. C.8.1.1 added

14. C.9.1 updated

15. C.9.1.1 updated

16. C.9.2 updated

17. C.9.2.3 – Attachment number updated

18. C.9.2.4 – Reference updated

19. C.9.2.7 deleted

20. C.9.2.8 updated and changed to C.9.2.7

21. C.9.3.1 updated

22. C.9.3.1.1 updated

23. C.9.3.2 updated

24. C.9.3.2.1 updated

25. C.9.3.3.3 updated

26. C.9.4.3 – References updated

27. C.9.6.2 – Reference updated

28. C.10 updated

29. C.10.1.6 updated

30. C.10.1.7 removed

31. C.10.1.8 updated and changed to C.10.1.7

32. C.10.1.9 changed to C.10.1.8

33. C.10.1.9 added

34. C.10.2 updated

35. C.10.2.1 updated

36. C.10.2.1.2 updated

37. C.10.2.2 updated

38. C.10.2.5 updated

39. C.10.3.1 updated

40. C.10.3.1.1 deleted

41. C.10.3.1.2 updated and changed to C.10.3.1.1

42. C.10.3.1.3 changed to C.10.3.1.2

43. C.10.3.1.3.1 updated and changed to C.10.3.1.2

44. C.10.3.1.4 updated and changed to C.10.3.1.3

45. C.10.3.2 updated

46. C.10.3.3.2 updated

47. C.10.3.3.2.3 updated

48. C.10.3.3.3 added

49. C.10.3.3.8.9 changed to C.10.3.4

50. C.10.3.3.3 changed to C.10.3.3.5

51. C.10.3.4 updated

52. C.10.3.4.1 updated

53. C.10.3.5 updated

54. C.10.3.6 changed to bullet under C.10.3.5

55. C.10.3.7 deleted

56. C.10.3.8 changed to bullet under C.10.3.5

57. C.10.3.9 updated and changed to C.10.3.6

58. C.10.3.6.1 added

59. C.10.3.6.2 deleted

60. C.10.3.6.3 updated and changed to C.10.3.6.2

61. C.10.3.10 updated and changed to C.10.3.7

62. C.10.3.11 changed to C.10.3.8

63. C.10.3.12 changed to C.10.3.9

64. C.10.3.13 changed to C.10.3.10

65. C.10.3.13.1 updated and changed to C.10.3.10.1

66. C.10.3.14 changed to C.10.3.11

67. C.10.3.15 updated and changed to C.10.3.12

68. C.10.4.1 updated

69. C.10.4.2 replaced

70. C.10.4.3 updated

71. C.10.4.4 updated

72. C.10.4.5 updated

73. C.10.4.6 updated

74. C.10.5 updated work requirements

75. C.10.5.1 deleted

76. C.10.5.2 changed to C.10.5.1

77. C.10.5.3 and subordinate paragraphs deleted

78. C.10.5.4 deleted

79. C.10.5.5 updated and changed to C.10.5.2

80. C.10.5.6 changed to C.10.5.3

81. C.10.5.7 changed to C.10.5.4

82. C.10.5.8 deleted

83. C.10.5.9 deleted

84. C.10.5.10 deleted

85. C.10.5.11 updated and changed to C.10.5.5

86. C.10.5.12 updated and changed to C.10.5.6

87. C.10.5.13 deleted

88. C.10.5.14 updated and changed to C.10.5.7

89. C.10.5.15 and subordinate paragraph deleted

90. C.10.5.16 deleted

91. C.10.5.17 changed to C.10.5.8

92. C.10.5.18 updated and changed to C.10.5.9

93. C.10.5.19 updated and changed to C.10.5.10

94. C.10.6.1 list updated

95. C.10 7.1 list updated

96. C.10.7.3 updated

97. C.10.7.4 updated

98. C.11.1.2 updated

99. D.1.2.1 deleted

100. D.1.2.2 changed to D.1.2.1

101. D.1.2.3 changed to D.1.2.2

102. F.3.2 updated paragraph and tables

103. F.3.3.1.1 updated

104. Note added below F.3.3.1.2

105. F.3.3.3 deleted

106. G.4.7 updated

107. H.10.2 – Reference updated

108. H.10.8 – Reference updated

109. FAR Clause 52.211‐11 deleted from Section I.1

110. J.1.1.19 added

111. J.1.1.20 added

112. OPM Specific Contracting Clause 1752.219‐70 added to Attachment 4, Part 1

113. Page references updated in Attachment 4, Part 2 Table of Contents

114. OPM Specific IT Contract Clause 1752.224‐77 updated

115. Attachment 6 updated

116. Section L.5 updated

117. Table at Section L.5(e) updated

118. Section M.2 Factor 1 information updated

119. Section M.2 Factor 2 information updated

120. Section M.2 Factor 3 information updated

121. In addition to Attachments J.1.1.19 [Pre‐Proposal Conference Attendees and Slides] and J.1.1.20 [Estimated Support Services Processing Volumes], additional Attachments within the reading room have been revised. These include: J.1.1.4 [Product Descriptions], J.1.1.8 [Guidance and Policy], and J.1.1.14 [Processes and Procedures manual(s) A‐F]. These materials are available for review within both reading room locations.

Pre‐Proposal Attendee List:

ASRC Federal Primus Solutions

CGI Federal

DTSV

FCI Federal

GAP Solutions, Inc.

HeiTech

Information Discovery Services

Inquiries, Inc.

Maximus Federal

Next Tier Concepts

Xcelerate Solutions

Number OPM1516R0002 Title RFP Support Services

Uniform Contract Format (UCF) Section (Enter Value: A-M, or Attachment #)

UCF Sub-Section (Enter Value: 1-13)

UCF

Additional Reference

Information

RFP Page Number Reference Quote Question / Comment /

Proposed Language Question

No. OPM Response

Appendix A 1752.224-75 173 The Contractor must complete a FIPS 199 for approval by the OPM CIO.

Will the Contractor be required to submit a FIPS 199 if they do not operate an IT System that supports this contract?

1 No.

Attachment 4

ATO What was the reason for ATO? 2 If the contractor operates a system that connects or interfaces with an OPM information system or data, an ATO is required.

Attachment 4

ATO What was the reason for ATO? 3 If the contractor operates a system that connects or interfaces with an OPM information system or data, an ATO is required.

Attachment 4

IT: What is the lead time and protocols required within the OPM space decicated to the support services contarct for us to install a WI-FI network for program management/commnication?

4 IT Security policy does not permit the contractor to install Wi-Fi services.

Attachment 4

Does OPM permit access at all workstations to the Internet (for Payroll, Time and Performance measurement tools? Will all contractor employees have OPM.gov email addresses for communication purposes?

5 Yes to both questions.

Attachment 4 Is the contractor permitted to access the FIS Dashboard from CPE located outside of OPM space?

6 The contractor is permitted to gain access to the FIS Dashboard provided they are connected (usually via VPN) to the OPM network.

Attachment 6 Duties paragraph g

4. Equitable Opportunity

Central Contractor Registration

(http://www.ccr.gov/)

Paragraphs should refer to System for Award Management (SAM) which replaced CCR.

7 The RFP has been revised to replace "CCR" with "SAM".

OPM Use Only

Industry Commentary/Questions

B 2 B.4 5 B.2, "At time of contract award the Government shall simultaneously execute the first task order."

B.4,"The first six months of this contract are considered a phase in period commencing with the Notice to Proceed (NTP). …It may be issued at the same time as the first task order or at some later date..."

Please confirm that task orders are issued at the same time as Notice to Proceed and not a contract award.

8 Task Orders may be issued at any point following contract award; however, to commence with actual work covered by the first awarded task order the contractor must have received the Notice to Proceed.

B Please provide an estimated date of award for pricing purposes.

9 OPM anticipates making an award during the 3rd or 4th quarter of FY2016 in order to facilitate a contract start date of 01 OCTOBER 2016

B B.6 7 The B tables show that the base period of performance is Notice to Proceed Date through September 30, 2018. At the Pre-Proposal Conference it was stated that the Notice to Proceed date is estimated to be October 1, 2016. Please clarify the end date for the base period and if necessary, update the CLIN tables in the final RFP.

10 The end date for the two-year base period is correct as shown. This is correct. The CLIN tables in the RFP reflect correct timeframes.

B B.6 J.1.1.14 C (Reading Room)

7 Files CLIN Response to the DRFP Q&A #9 refers bidders to C.10.4. Please clarify whether this CLIN contains 1 or more or all of the processes in the Processes and procedures manual?

11 This CLIN contains all processes contained within C.10.4 [Case File Maintenance] and J.1.1.14C [Case File Maintenance Processes and Procedures].

B 6

What is the current demand for hourly CLIN support by location and is it expected to continue at that level at NTP and by category?

12 The labor-hour CLINS in the contract will be used very sparingly, on an as needed basis. The overwhelming majority of work ordered under the contract will be completed using the fixed-price case type CLINS.

B

Transition Period Will the government please provide the duration of the transition period?

13 The transition period is from date of award to September 30, 2016. The transition period may vary depending on results of the competition. Some transition activities will be in process for approximately 60 days after the official transition period ends, such as formal access requests.

B

Are the special products that are previously being performed for the Postal Service (postal SACI's and Update SACI's) included with a current CLIN in the RFP and if so, which one?

In addition, if they are included, what is the volume?

14 There are no special products being performed for the Postal Service as part of this RFP/anticipated contract.

B Have you defined the phase in period?

Clarify phase in period versus transition period.

15 Refer to response to question 13 for transition period. Phase in period is defined in B.4 [Phase In Period].

B/Pricing Workbook 6/Pricing Workbook - 6 The Contractor will perform all services as specified in the Statement of Work (SOW), attachments, and references to this Contract. Fixed unit prices are listed below./Pricing Workbook

The Section B.6 CLIN Tables only have pricing tables for 4 Periods (Base Year through Option Period 3). The picing workbook requests pricing for 5 periods (FY17-FY21). Will the government please clarify the period of performance and revise either the Section B.6 Pricing Tables or the Pricing Workbook to reflect the correct number of periods?

16 The awarded contract will have a two-year base period with three additional one-year option periods equaling a total of 5 years.

C 3 3.2 19 The contractor will post a list of all available training materials in a manner of OPM's discretion upon award.

Are the incumbent's training programs considered GFE or will the successor contractor be required to develop training programs from scratch prior to receiving notice to proceed?

17 The incumbent contractor's training material will become GFE at the conclusion of the current contract (on September 30, 2016) and will be provided to the successor on the Notice to Proceed date. A Training Plan will be submitted as required in the Proposal, but training material used for the actual training sessions will be separate.

C 7 7.2.2 25 The Contractor will provide printers and scanners, to include toners and maintenance.

Does this requirement include the scanning equipment utilized to support the imaging activity?

18 No. C.7.1.4 has been updated to list the Imaging scanners and printers as GFE.

The remaining printers and scanners not covered in C.7.1.4 are still CFE.

C 10 3.1.1 39 Create file folder with an OPM internal Case Number utilizing the Case Numbering system chart (provided to the Contractor yearly).

Does the Government have an estimated volume of cases that will need to be created under the Support Services Contract yearly?

19 Refer to Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 47 C.10.4.18 and C.10.4.19

47-48 Cases pulling “Awaiting Discontinue” and System Close Cases Prior to Federal Review

These two sections appear to belong in C.10.4 Case File Maintenance. Is that correct? Also there is a gap in numbering between C.10.4.7 and C.10.4.18. Is this a numbering error or are there missing paragraphs for C.10.4?

20 Those two sections are located in the correct area. C.10.4.18 should have been C.10.5.12, and C.10.4.19 should have been C.10.5.13. RFP has been revised with correct numbering

C 7 2.2 25 of 222 The Contractor will provide printers and scanners, to include toners and maintenance.

Would the government please expand on the requirements for providing printers and scanners to include their purpose?

21 The Government will provide the Imaging printers and scanners, but printers and copiers throughout the remaining processes will be the responsibility of the contractor. The contractor will be required to provide an adequate number of printers and copiers for effective performance of the contract. An estimated, but not mandated, number of printers and copiers that the contractor may want to provide is available in the Reading Room.

C 7 2.2 25 of 222 The Contractor will provide printers and scanners, to include toners and maintenance.

The CLINS in the pricing tables, starting on page 7 of 222, do not include a line for ODCs. Can OPM revise the tables to include an ODC

CLIN?

22 Offerors should build any ODC's into their fixed-price CLINS.

C 9 2 28 of 222 The plans listed below will be included as part of the Contractor's Technical Proposal…C.9.2.4 [Business Continuity Plan], C.9.2.5 [Drug Free and Violence Free Workplace Plan], and C.9.2.6 [Contractor Code of Business Ethics], C.9.2.7 [Veteran Hiring Plan], C.9.2.8 [Risk Mitigation].

This paragraph indicates that the plans will be submitted as part of an offeror's technical proposal, however, the specific sections for the plans, C.9.2.4 - C.9.2.8, state that "The Contractor will submit [the plan]…60 Calendar days from Contract Award."

Will the government please provide clarification as to whether the plans will be required with an offeror's technical proposal or 60 days after award?

23 Section C.9.2 is correct as worded, indicating the plans listed "will be included as part of the Contractor's Technical Proposal, with the exceptions of …"

Submission timeframes for plans identified at C.9.2.4-C.9.2.8 are as indicated in the applicable paragraphs (some 30 calendar days, others 60 calendar days).

C 9 2.3 29 of 222 …the Contractor will submit a Subcontracting Plan, as required by Attachment 4 [OPM Specific Contract Clauses - 1752.219-70 - Small Business Subcontracting Plan]

Should the reference be to Attachment 6? If not, the referenced clause has not been included within Attachment 4.

24 Attachment 6 is correct. The RFP is revised accordingly. The reference to OPM Specific Clause 1752.219-70 is here by replaced with FAR 52.219-9.

C 9 2.3 29 of 222 As part of their pricing proposal the Contractor will submit a Subcontracting Plan, as required by Attachment 4 [OPM Specific Contract Clauses - 1752.219-70 – Small Business Subcontracting Plan] of this Contract.

Would the government please clarify, is a large business prime required to subcontract a portion of the work? If so, what percentage of the work must be subcontracted? If no subcontracting is required, must a subcontracting plan be submitted?

25 A large business prime is required to submit a small subcontracting plan.

The Government does not dictate the percentage of contract dollars that must be subcontracted.

C 9 2.4 30 of 222 The Contractor will submit a Business Continuity Plan, as required by H.13…

Should this reference be to H.12? 26 Reference should have been H.12 [Business Continuity Plan]. RFP revised.

C 9 2.7 30 of 222 The contractor will submit a Veteran Hiring Plan in accordance with Attachment 4 [OPM Specific Contract Clauses - 52.222-35]…

The specific clause identified, 52.222- 35, has not been included within Attachment 4. Can the government please include this clause?

27 The requirement for the contractor to submit a Veteran Hiring Plan is hereby removed. RFP sections C.9.2 and C.9.2.7 are revised accordingly.

C 9 2.8 30 of 222 The contractor will submit a Risk Mitigation plan in accordance with C.11…

Should this reference be to C.8? 28 RFP revised to reflect correct reference.

C 9 4.3 35 of 222 This section makes 2 references to H.11. Should these references be to H.10?

29 RFP revised to reflect correct reference.

C 9 6.2 37 of 222 The contractor will submit the manual as a Deliverable (J.1.1.6)…

J.1.1.6 references the Advisement Regarding Non-Disclosure of Classified Information document available in the reading room. Can the government please clarify this reference?

30 Reference should have been J.1.1.14 [Processes and Procedures manual(s) available in the reading room]. See revised RFP.

C 10.2 Switchboard 38 of 222 How many Switchboard staff are required at each of the building entrances at all times?

31 Estimated hours of work, not staffing, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling

39 - 45 of 222 By case type (CLIN), what are the average and maximum number of pages and/or fields of information to screen?

32 This question is too vague for the Government to answer.

C 10.3 Screening / Scheduling

39 - 45 of

By case type (CLIN), what is the relative percent of cases where a case folder is required?

33 Estimated volumes, not percentages, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling

39 - 45 of 222 By case type (CLIN), what is the relative percentage of cases where alternate scheduling and monitoring support is required?

34 Estimated volumes, not percentages, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling

39 - 45 of

By case type (CLIN), what is the relative percentage of cases where Stragglers will be encountered?

35 Estimated volumes, not percentages, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

Stragglers has been renamed to e-QIP Attachments within the RFP.

C 10.3 Screening / Scheduling

39 - 45 of 222 By case type (CLIN), what is the volume of information processed for Stragglers? What is the relative percentage of cases where Fingerprint card processing is required?

36 Reference the response to question number 35. Estimated volumes, not percentages, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling

39 - 45 of 222 By case type (CLIN), what is the relative percentage of cases where processing reprint fingerprints is required?

37 The total estimated volume, not percentages, is provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling

39 - 45 of 222 By case type (CLIN), what is the relative percentage of cases where Duplicate Process/Case in Process support is required?

38 Estimated volumes, not percentages, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling

39 - 45 of

By case type (CLIN), what is the volume of material handled for Duplicate Process/Case in Process support?

39 Reference the response to question number 38.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the relative percentage of cases where Pending Case Items are processed?

40 The estimated total volume, not percentages, is provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the volume of information for Pending Case Items?

41 Reference the response to question number 40.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the average workload for processing workload reports?

42 Volumes for processing the reports are within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling (continued)

39 - 45 of 222 By case type (CLIN), what is the relative percentage of cases where processing investigations with Child Care checks is required?

43 Total estimated volume of Child Care workload is provided within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the breakdown by state for investigation with Child Care?

44 Reference the response to question number 43.

C 10.3 Screening / Scheduling (continued)

39 - 45 of 222 By case type (CLIN), what is the relative percentage of cases involving INVA Search Vouchers are required?

What is the average number of INVA Search Vouchers per case?

45 Total estimated volume is provided within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the volume of information in the average INVA Search Voucher?

46 Reference the response to question number 45.

C 10.3 Screening / Scheduling (continued)

39 - 45 of 222 By case type (CLIN), what is the relative percentage of cases where it is necessary to perform Modified Scheduling Report?

47 Estimated processing volumes of the report, not percentages, are provided in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the volume of information in a Modified Scheduling Report?

48 Reference the response to question number 47.

C 10.3 Screening / Scheduling (continued)

39 - 45 of

By case type (CLIN), what is the volume of cases where Reopen Case Scheduling is required?

49 Total estimated volume of reopens are included within F.5.

C 10.3 Screening / Scheduling (continued) average number of Reopens per case?

50 Reference the response to question number 49.

C 10.3 Screening / Scheduling (continued) volume of information involved in Reopen Case Scheduling?

51 Reference the response to question number 49.

C 10.3 Screening / Scheduling (continued)

By case type (CLIN), are Reopen cases considered a new case?

52 No.

C 10.3 Screening / Scheduling (continued)

By case type (CLIN), do Reopen cases have a separate CLIN from a new case?

53 Yes.

C 10.3 Screening / Scheduling (continued) relative percentage of cases that require Post Scheduling Validation?

54 All cases scheduled by the Contractor.

C 10.3 Screening / Scheduling (continued) volume of information processed while performing Post Scheduling Validation?

55 It is up to the vendor to analyze the requirement and determine the level of effort required.

C 10.3 Screening / Scheduling (continued) average number of times Post Scheduling Validation is performed per case requiring it?

56 Once.

C 10.4 Case file Maintenance

45 - 46 of 222 By case type (CLIN), what is the relative percentage of cases that will have a physical case file?

57 Refer to Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the average number of pages per file?

58 Total volume estimates of material that will be filed are included within Attachment J.1.1.20 [Estimated

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the average number of times additional submissions will be added to a case file?

59 Reference the response to question number 58.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what are the average and maximum number of times a case file will be pulled?

60 Hardcopy case files will be pulled at least once. There is no maximum. Each case is unique.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the volume of "unable to locate" material?

61 The total estimated volume is included in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the volume of missing item cases?

62 The total estimated volume is included in Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the average number of days that it takes to find a missing item?

63 OPM does not have this data.

Reference the requirements of the RFP.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the relative percentage of missing items that need to be rescheduled?

64 Reference the response to question number 63.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), what is the relative percentage of missing items that are rescheduled?

65 Reference the response to question number 63.

C 10.4 Case file Maintenance

45 - 46 of 222 By case type (CLIN), what is the average volume of photocopying required?

66 Refer to Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), how many folderless cases need folders?

67 Refer to Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.4 Case file Maintenance

45 - 46 of 222 By case type (CLIN), how many hardcopy releases are required? How often are shelves condensed in a year?

68 Refer to Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.4 Case file Maintenance

45 - 46 of

By case type (CLIN), is condensing shelving a continuous activity?

69 Yes.

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), how many Cases/Documents require preparation in a day?

70 Each case/document received. Refer to Attachment J.1.1.20 [Estimated

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), what are the average and maximum number of pages per case requiring scanning?

71 Estimated volumes for each process are outlined within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.5 Imaging / Microfilm

46 - 48 of 222 By case type (CLIN), what are the average and minimum volume of Scan Reopen - eDelivery and Scan Reopen - Mailout documents processed per day?

72 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), what are the average and maximum volume of information required per case?

73 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), what is the average volume of Re-scan?

74 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of 222 By case type (CLIN), by case type

(CLIN), what is the volume and number of pages handled in restricted cases?

75 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), what is the volume (cases, and pages per case) of Post Commit and I2I documents?

76 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), what is the volume (cases and pages per case) of Stragglers?

77 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of 222 By case type (CLIN), what is the volume (cases and pages) for erasures in both OPIS and Microfilm?

78 Reference the response to question number 71.

C 10.5 Imaging / Microfilm

46 - 48 of

By case type (CLIN), what is the volume of documents per day and average and maximum pages per volume for items falling under C/10.5.11?, C.10.5.12, C.10.5.14 C.10.5.15, C.10.5.16, C10.4.18, and C.10.4.19?

79 Reference the response to question number 71.

C 10.6 Telephone Liaison

48 of 222 By case type (CLIN):

What are the average and maximu number of agency requests per case?

80 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.7 Post Closing 48 - 50 of 222 Per case type (CLIN), what are the average and maximum number of files released and pages per file to authorized agency contacts?

81 Total volume estimates are included within Attachment J.1.1.20 [Estimated

C 10.7 Post Closing 48 - 50 of

Per case type (CLIN), what are the average and maximum number of cases requiring Adjudications?

82 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.7 Post Closing 48 - 50 of

Per case type (CLIN), what are the number of post appointment arrests to be mailed to NARA and USPS?

83 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.7 Post Closing 48 - 50 of

Per case type (CLIN), what are the number of post appointment arrests sent to NARA and USPS?

84 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.7 Post Closing 48 - 50 of

Per case type (CLIN), what are the average and maximum volume or Cases per day?

85 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.7 Post Closing 48 - 50 of

Per case type (CLIN), what is the volume of corrections processed per day?

86 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10.7 Post Closing 48 - 50 of

Per case type (CLIN), how many pages/sides per document require analysis and processing per day?

87 Total volume estimates are included within Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C 10 7.4 49 of 222 OPM - closed cases will be corrected by OPM and Contractor - closed cases will be corrected by the Contractor unless otherwise notated.

Can the government please clarify who is responsible for correcting closed cases, OPM or the Contractor?

88 Section C.10.7.4 has been updated within the solicitation.

C 8.1-8.2 Conflict of Interest Risk Mitigation

27-28 Any Contractor that has a fieldwork or non-fieldwork Contract with OPM, where the period of performance is concurrent with the period of performance of this contract, and where OPM’s FIS is understood to be the primary customer, is prohibited from soliciting, proposing, or being awarded a Contract resulting from this solicitation.

Please clarify whether or not this language is intended to prohibit an Offeror from both bidding as a prime contractor on OPM FIS Support Services and as a subcontractor on OPM FIS CRU services.

89 Contractors acting in the capacity of a prime contractor will be allowed to submit proposals for OPM FIS Fieldwork (OPM15-16-R-0001), OPM FIS Support Services (OPM15-16-R- 0002), and OPM FIS CRU solicitations (OPM15-16-R-0003). However, if awarded one of those as a prime contractor, the Contractor will not be able to receive an award as a prime for either of the others listed herein.

If a Contractor is awarded as the prime contractor, it may be allowed to perform as a subcontractor on one of the other solicitations identified herein.

A risk mitigation strategy must be submitted with the proposal if at any time during the life of this Contract a primary Contractor for another OPM FIS investigative or investigative support Contract is going to be added as a subcontractor. This must be reviewed by OPM before the subcontractor is added to the Contract.

C 1.7 16 C.1.7: "The contractor is required to maintain strict security measures in all its operations and provide secure storage for investigative materials."

DRFP Q&A No. 36 says that OPM does not anticipate contractors needing secure storage outside of the mine.

Since there was no change to the language in the final RFP, are offeror's to assume that they are responsible to provide secure storage within the Boyers, PA facility?

90 Reference the revised RFP.

C 9.3.2 F.3.2 31 Weekly reports…by close of business (5:00PM EST) of the calendar week defined in F.3.2

F.3.2 defines business days as Monday through Saturday and Calendar days as Sunday through Saturday. Is it correct that weekly reports would be due at 5:00 PM EST on Saturday (close of business of the calendar week)?

91 Reference the revised RFP.

C C.10.3.15 J.1.1.14 B (Reading Room)

44 Post Scheduling Validation Post Scheduling Validation is included in the SOW. While the Tier Guide outlines EFI Triggers and appropriate follow-up, the Processes and Procedures Manuals and other documents do not have any reference to the "Post Scheduling Validation" process. Request that the government provide input as to where the specific procedures for this process can be found?

92 Post Scheduling Validation requirements are located within the RFP and the attachments referenced are within the reading room. The contractor will be responsible for initial scheduling, not information developed from NAC items and Fieldwork.

C C.10.5 Paragraphs C.10.4.18 and C.10.4.19 are located within C.10.5 section of the SOW. Should be changed to C.10.5.18 and 19?

93 Reference the response to question # 20.

C C.9.2.2.2 M.2 Factor 3 2.

29 Management, and Staffing - The Staffing Plan will document how the Contractor will perform management functions in support of the Contract.

The plan will address the management structure along with management functions, geographic factors and training plans for all categories of personnel working on this Contract.

The plan will demonstrate the Contractor’s ability to provide an adequate, suitable, and qualified staff with the skills necessary to perform the requirements within the SOW.

The reference to training plans in C.9.2.2.2 is not included in Section M.

Please confirm that training plans are not required to be submitted as part of offeror's technical proposals.

94 Section M.2, Factor 3.4 address Training.

C C.7.1.1 23 C.7.1.1 indicates that the Government is responsible for costs associated with repair/non-routine maintenance requiring vendor specialized assistance caused by normal use.

Please define what GFE/GFP equipment is covered by this statement.

95 Reference the revised RFP.

C C.7.2.2 J.1.1.16 25 C.7.2.2 The Contractor will provide printers and scanners, to include toners and maintenance.

Is the contractor responsible to provide the equipment listed in the Reading Room file? If yes, please provide the technical and performance specifications for each including but not limited to: scanning or copying speeds, resolution, enhancement, system compatibility requirements, capacity/throughput, power requirements, document sizes, daily duty cycle, dimensions/ sizes, etc. This information is needed to prepare reasonable estimates that meet OPM equipment requirements. If the current equipment is leased by OPM, will OPM please provide the Lessor information so that Offerors may contact the vendor in advance to conduct negotiations?

Additionally, please amend Section C.7 of the RFP to include a listing of contractor furnished equipment and detail the technical and performance specifications.

96 Reference the response to question #21.

Aside from what the government has committed to provide as GFE, it is up to the contractor to determine what equipment, to include the specifications of that equipment, is necessary to efficiently and effectively meet the contract requirements.

C C.7.2.3 C.7.2.3.1 25 ...the Contractor will provide the initial prototype of each model and brand of laptop or PC for OPM approval of its software configuration. And, OPM Network Access Control Software installation by OPM - OPM requires network access control software installed on client endpoints used to validate security compliance of the device connecting to the network.

a. Will OPM resources be available to inspect and approve the Contractor's prototype computing configuration during the Transition period (award -

NTP)?

b. Will OPM resources be available to image and install OPM Network Access Control Software during the Transition period?

c. At what location will OPM resources be available to install the Network Access Control Software?

97 Yes for a. Yes for b. Not applicable for c. The NAC control software can be installed remotely or will come pre-installed on an OPM approved image.

C C.8.1 27 This exclusion extends to include Contracts presently awarded which will continue through any point of the required period of performance of the Contract described herein,…

If an offeror submits a proposal as a prime contractor on and OPM field or non-field work contract, are they prohibited from being proposed as a subcontractor on a different OPM field or non-field work contract?

98 Reference the response to question 89.

C C.3.2 19 The Contractor will post a list of all available training materials in a manner of OPM’s discretion upon award.

Should "upon award" be changed to "upon NTP"?

99 Reference the revised RFP.

C C.2.4 17 C.2.4: "At OPM's discretion, any contractor personnel may be immediately suspended or terminated from this contract for any cause deemed detrimental by OPM. OPM may, for any reason, immediately suspend or revoke the contractor or contractor facility access authorization, security clearance, and/or general access to perform work under this contract."

Please clarify the language in Paragraph C.2.4, specifically, "for any reason".

This appears to be open ended. Is it limited to the integrity issues cited under Paragraph C.2.2?

100 No. OPM may suspend or remove a individual from the contract for any reason deemed in the best interests of the government.

C 1.5 - 1.6 16 Regarding the Document Control Log intent and requirements…

Please clarify what is meant by OPM material and piecework.

Does "received by the contractor" include every piece of material including those received from the computer room?

101 OPM material and piecework are all items pertaining to the OPM investigation program. This will include all material, including the material from the computer room.

C 7.1.1 23 The Contractor will be responsible for the routine maintenance of Government Furnished Equipment (GFE) including, but not limited to, the daily cleaning of the copiers, scanners, microfilm machines, and other GFE in accordance with the manufacturer's specifications.

This sections seems to be contradictory to the requirements for the Contractor to provide printers, scanners, toners and maintenance. Please clarify. Given the RFP's emphasis on CPE, will there continue to be GFE requiring maintenance?

102 Reference the revised RFP.

C 7.1.4 & 7.2.2 Reading Room GFE/CPE List

Printers are listed under the GFE in the OPM reading room. Will Imaging and Microfilms' Scanners/Imagers and printers currently in use for daily operations fall under CPE upon award of contract? If so, are there any costs associated with the absorption of equipment in this provision?

If there continues to be GFE, will the Government be responsible for the costs associated for the repair and non-routine maintenance requiring vendor specialized assistance caused by the normal use of these Scanners/Imagers?

103 GFE section has been updated to include Imaging and Microfilm equipment. OPM will be responsible for any repair or non-routine maintenance on these items. Any other printers needed to perform the day to day work will be the responsibility of the contractor. The current GFE not listed in the RFP will not be provided to the contractor on NTP.

C 7.2.2 25 The Contractor will provide printers and scanners, to include toners and maintenance.

What is the plan for transition of the equipment? Will the maintenance remain with OPM until such time as equipment needs to be replaced? Can the government provide clarification as to why printers are listed under GFE as this appears to be the responsibility of the contractor?

Will full replacement of current GFE be expected under this contract?

In the reading room it indicates 4 copiers will be CPE, this does not include any of the XEROX machines currently in the facility. Will these also be included in the CPE?

104 OPM will not provide any printers, copiers, or scanners unless listed in the RFP. Printers should not be listed under GFE. Full replacement of current GFE will be expected on the NTP date.

No copiers will be provided as GFE on

NTP.

C 7.2.2 25 The Contractor will provide printers and scanners, to include toners and maintenance.

It is understood that OPM desires the Contractor to provide printers and scanners. To fulfill this requirement, the Contractor will incur Other Direct Costs (ODCs). The pricing template provided does not provide a mechanism to build these costs into the CLIN prices. The inclusion of only OH, G&A, and Fee is not sufficient to correctly portray these associated direct costs.

Request that the pricing template be modified to allow the inclusion and allocation of ODCs and other direct support costs to CLIN prices.

Otherwise, how does OPM want to receive this information?

105 Offerors should build any ODC's into their fixed-price CLINS.

C 8 27 Any Contractor that has a fieldwork or non-fieldwork Contract with OPM, where the period of performance is concurrent with the period of performance of this contract, and where OPM’s FIS is understood to be the primary customer, is prohibited from soliciting, proposing, or being awarded a Contract resulting from this solicitation. This exclusion extends to include Contracts presently awarded which will continue through any point of the required period of performance of the Contract described herein, except where the contractor is continuing to provide services under FAR 52.237-3 Continuity of Services. This would also include project management, quality assurance, software design, development, or other manner of planning, design, development, or implementation phase activity related to any aspect of the OPM background investigative process. This exclusion extends throughout the life of this Contract.

The statement: "This would also include project management, quality assurance, software design, development, or other manner of planning, design, development, or implementation phase activity related to any aspect of the OPM background investigative process." appears overly restrictive and a disadvantage to the Government as the successful offeror would be limited in their ability to provide additional services to help OPM improve the background investigation process. It is also discriminatory and inconsistent as it is not included in the final RFPs for the Centralized Record Unit and Fieldwork Services.

106 Reference the revised RFP.

C 10.3.1.1 Folder Creation

39 "Create file folder with an OPM internal Case Number utilizing the Case Number System chart. The case folders and associated pre-printed bar code labels are applied prior to the contractor receiving them."

Is folder creation (both recycling and preparing new file folders) a part of this solicitation, or will it be in a separate contract?

107 Folder creation, as listed in C.10.3.1.1 is part of this solicitation. Recycling folders is not a part of this solicitation.

C 10.3.15 44 Analyze the standard form and all other attachments to identify EFI Flags, appropriate coverage, message, expand according to case type, and schedule all items required…"

Does this include creating the OUTS items?

108 Yes.

C 10.4.1 45 A computer generated "pull" list will be supplied to identify cases that are to be pulled and forwarded to a specific group for further processes

Will there only be one list supplied to the contractor or a separate list per specific government group?

109 There are two 'pull' lists. One is IES generated and sent to a remote printer.

The second list is from another system, which the report generates from at 1:00AM and then five times throughout the day for real time closing.

C 10.4.3 45 Pull cases and forward to requesting location and ensure all required items and case material are within the case file or available electronically.

In reference to page 66 CFM2 Misfile Sweep work requirement: Should this say "Pull cases and forward to requesting location and ensure all material within the case file belong to subject"?

The wording of this requirement indicates that the contractor is to ensure all required case materials are available.

Not all material uploaded in IES is imported by the Support Services Contractor. Does OPM intend for the contractor to ensure all material they (only the support contractor) process are matched to the correct case? Or does OPM intend for the Support Contractor to verify that all material imported and updated by the by other contractors, OPM staff, and automatically by the IES system are present with the case folder and IES system?

110 Reference the revised RFP.

C 11.1.2 50-51 This section talks to retention, destruction reports and destruction logs.

Does this apply to the SS contract functions?

111 Shredding services are provided within the Boyers, PA facility, within Government provided space. Section C.11.1.2 is only applicable if the awarded Support Services vendor determines that they need to provide facilities outside of the Government provided space.

C 7.2.1 24

The Contractor will provide printers and scanners, to include toners and maintenance

We assume the contractor furnished equipment is used for PMO activities only, and NOT to perform CLINs listed in the RFP

2. Does the government expect CPE stated in 7.2.1 to be connected with OPM network / systems?

112 Yes, after A&A process is completed by OPM.

C 10

What are the estimated workload volumes, by contract year, for all workloads associated with Post Closing?

113 Refer to Attachment J.1.1.20 [Estimated Support Services Processing Volumes] within the Reading Room.

C

7 Infrastructure IBM compatible equipment for management or personnel to receive work and investigative related information electronically from IES:

What is the mode of data exchange between management equipment (Laptop) and IES?

114 The IBM compatible hardware will reside on an OPM network. The mode of data exchange is managed solely by the OPM IT personnel. The mode of exchange should not be relevant to the contractor.

C 10

What are the required days/hours of operation for the Files Control Center?

115 Minimum hours are listed within Section C.10.2. Extended hours/work dates would be dependent upon Contractor shifts/work schedules, which are not federally controlled.

C

Can/will OPM provide a space diagram, including positioning of private offices and cubicle offices, for all space that will be dedicated to the Support Services contract?

116 The awarded vendor will be provided a map; however, it is subject to change.

C May the contractor extract non-PII data from the FIS Dashboard? If yes, can this non-PII data be injested into a contractor system for use?

117 No. The contractor must use OPM system for OPM data.

C Screening and Scheduling Post Validation Scheduling - While included within the SOW, there is no information in the Processes & Procedures Manual relating to this task.

Will OPM post this information within the reading room?

118 All requirements for this requirement are listed within C.10 [Support…