Operational_Plan-Proposed_DRAFT.docx

EXHIBIT I

PROPOSED OPERATIONS PLAN

FOR ALL MICROMOBILITY PROGRAM OPERATORS

(TRADITIONAL AND ELECTRIC)

The plan is to provide a framework for the necessary coordination and interactions between the parties providing services under the Shared Micromobility program. This Exhibit may be operationally amended from time to time, as mutually agreed upon by the parties, but no less than annually. Items not addressed below shall remain as stated in the original contract, and amendments.

PROGRAM VISION AND GOALS

Section A – Communications Section B – Compliance Section C – Parking Corral Maintenance Section D – Parking Corral Design Standards

PROGRAM STANDARDS AND REGULATIONS

Section 1 – General Regulations Section 2 – Safety Regulations Section 3 – Operational Requirements Section 4 – Parking Requirements Section 5 – Vehicle Standards Section 6 – Designated Parking Area Standards Section 7 – Customer Service Standards

SPECIAL EVENT OPERATING PLAN

(To be updated annual by March 30 each year)

Section 1 – Transition Plan for Special Events and Event Areas Section 2 – Special Event Communications Plan Section 3 – Rebalancing in high-demand areas Section 4 – Temporary Parking Strategy Section 5 – Maintenance Plan

OPERATIONAL PLAN

(Day-to-Day)

The City and Contractor aim to offer a Shared Micromobility Program which diversifies transportation options. A more connected city ensures that all members of the community can enjoy thriving communities, improved health, and equitable access to opportunity.

The shared goals of the Shared Micromobility Program in Phoenix are to:

· Collaboratively meet the needs of the traveling public using expanded short-term rental options;

· Reduce single-occupancy vehicle use;

· Ensure the safety of pedestrians and Micromobility users;

· Increase access to a quality transportation system for historically underserved communities;

· Support the goals of increased access to transportation options by boosting demand for safe bike infrastructure.

A. Communications

Contacts During the Term of the Contract, there will be a need for informal communication related to coordination and facilitation for the operation of the Micromobility Program. For the purposes of this communication, the Parties designate additional replacements for these individuals upon written notice. The designations of these persons are not intended to modify Section 23 (Notices) of the Contract.

City of Phoenix - Program Manager:

Micromobility Planner II Phone: (602) 262-6458 E-mail: scooters@phoenix.gov

Methods of Communication E-mail and telephone are the preferred methods of communication for typical communication between the Parties. If there is a need meeting between the Parties, a mutual time and location will be agreed upon.

Notice of Violations It is the responsibility of the Successful Respondents to maintain compliance with program regulations. The City will promptly notify the Successful Respondents of any violations. Notification may be delivered via telephone, e-mail, 3-1-1, mobile application or the Micromobility Hotline. Additionally, the City may send notifications via their third-party data aggregator.

Violation reports may also come from customers or the public-at-large. The Successful Respondents will receive notifications via telephone, e-mail, 3-1-1, mobile application or the Micromobility Hotline.

Unless a response time is indicated in the program regulations, Successful Respondents must address the violation as soon as possible.

Monthly Check-Ins The City and the Successful Respondents will meet virtually once a month, at a minimum to discuss program updates, ridership trends, issues, and upcoming major events. Other check-ins may be scheduled upon request of either party.

B. Compliance Monthly Vehicle Inspections The City will conduct monthly inspections of vehicles to ensure they compliant with program standards and regulations. City Staff will, on a randomly selected day of the month, perform a visual inspection and conduct a quarter-mile test ride of three vehicles from each Operator. Each vehicle will be rated on their compliance with Sections 2 and 5 of Exhibit 9.

Vehicle Distribution Requirements Staff will conduct a daily compliance check to ensure each Operator meets program distribution requirements.

The City will verify that each Operator meets following requirements:

· Fleet cap

· Bike requirement of 20% of the fleet

· Equity zone replenishment C. Parking Corral Maintenance

While the Operators will be responsible for the maintenance of parking corrals in the downtown core, the City will routinely monitor their condition. The City will also maintain the master geographic information systems (GIS) files which depict the status, condition, and locations of all parking corrals.

If the City notices a parking corral needs maintenance, the responsible Operator will be notified. The responsible Operator must conduct the necessary maintenance within 10 business days.

If a parking corral must be temporarily deactivated or moved, the City will send notify the specific changes to each Operator. Operators must make the changes within 24 hours on their mobile application.

D. Parking Corral Criteria

The design intent is to create consistent and identifiable branding for shared Micromobility. End Users must be able to easily identify each parking corral and properly park vehicles. The parking corrals must remain operator-neutral as to not promote one Operator over another through the use of colors or company logos.

The City shall have absolute right of review and approval over all aspects of parking corral improvements and location, as well as the discretion to waive any of the Design Criteria provided the concept and quality are not significantly affected.

I. On-Street Corral Criteria

On-street corrals must have at least two flexible delineators with reflective strips on the roadway side of the corral.

Corrals will have a 12-inch parking symbol with images of both an e-scooter and bike/e-bike. The City will design the floor decals and provide it to the Successful Respondents to print and apply.

Corrals must not obstruct access to accessibility ramps and may not be within 10 feet of fire hydrants.

II. Off-Street/Sidewalk Corral Criteria

Off-street/sidewalk corrals must be fully outlined using heavy duty white reflective pavement marking tape.

Corrals will have a 12-inch parking symbol with images of both an e-scooter and bike/e-bike. The City will design the floor decals and provide it to the Successful Respondents to print and apply.

Corrals must leave at least 5 feet of passage on the sidewalk, must not obstruct access to businesses or accessibility ramps and may not be within 10 feet of fire hydrants.

III. On-Street Bicycle Parking Criteria

On-street bicycle parking will be 3 to 4 inverted “U” rail-mounted racks placed at a 45-degree angle. Note: “U” racks do not require the custom logo as seen in the example below.

Four white flex delineators with reflective strips will be installed to outline the parking area.

The standard bike parking area will be 6’ by 12’. Other sizes may be considered for special situations where the ROW does not allow for the standard size.

PROGRAM STANDARDS AND REGULATIONS

Section 1 – General Regulations

1.1 Riders must be at least 18 years of age.

1.2 Operators must verify their Riders’ state identification card or driver’s license and age via their mobile application.

1.3 Operator’s Riders may only use Micromobility vehicles within the boundary limits.

Section 2 – Safety Regulations

2.1 Operators must provide a Rider Safety Plan that educates and demonstrates to Riders how to ride Micromobility vehicles, the use of helmets, riding etiquette, pedestrian safety, geofencing and complying with applicable traffic laws. This information must be made available to Operator’s Riders via the mobile application and on the Operator’s website at a minimum.

Section 3 – Operational Requirements

Section 4 – Parking Regulations

Section 5 – Vehicle Standards

Section 6 – Parking Corral Standards

Section 7 – Customer Service Standards

SPECIAL EVENT OPERATING PLAN

(To be updated annually by March 30)

Section 1 – Transition Plan for Special Events and Event Areas Section 2 – Special Event Communications Plan Section 3 – Rebalancing in high-demand areas Section 4 – Temporary Parking Strategy Section 5 – Maintenance Plan

TBD

(REVISED xxxx, 2025)

MICROMOBILITY PROGRAM BOUNDARY AREA MAP (Expanded) NO-RIDE ZONE MAP (No changes) EQUITY ZONE MAP (No changes) image1.png