OnBase RFI 20-76 amended.docx

COMMONWEALTH OF MASSACHUSETTS

EXECUTIVE OFFICE OF TECHNOLOGY SERVICES AND SECURITY

REQUEST FOR INFORMATION

RFI 20-76

Hyland OnBase System Integration Services

BD-20-1060-ITD00-ITD00-42871

Amended August 28, 2019 Respondents to this Request for Information (RFI) are invited to respond to any or all of the questions in this document. Responses to this RFI shall serve solely to assist the Commonwealth in understanding the current state of the marketplace with regards to the solicited information or to inform the development of a possible solicitation for a Request for Responses (RFR) or Request for Quotes (RFQ) in the future. This RFI does not in any way obligate the Commonwealth to issue or amend a solicitation or to include any of the RFI provisions or responses in any solicitation. Responding to this RFI is entirely voluntary, and will in no way affect the Commonwealth’s consideration of any proposal submitted in response to any subsequent solicitation, nor will it serve as an advantage or disadvantage to the respondent in the course of any RFR or RFQ that may be subsequently issued or amended.

THIS RFI AND ALL RESPONSES HERETO SHALL BECOME PUBLIC RECORD UNDER THE COMMONWEALTH’S PUBLIC RECORDS LAW, MASS. GEN. L. CH. 66 S. 10, REGARDLESS OF CONFIDENTIALITY NOTICES SET FORTH ON SUCH WRITINGS TO THE CONTRARY, AND CAN BE OBTAINED FROM THE MASSACHUSETTS EXECUTIVE OFFICE OF TECHNOLOGY SERVICES AND SECURITY LEGAL UNIT BY SENDING AN EMAIL TO MICHELLE.BURWELL@MASS.GOV. ANY PORTIONS OF A RESPONSE THAT ARE LABELED AS CONFIDENTIAL WILL STILL BE CONSIDERED PUBLIC RECORD.

Please Note: This is a single document associated with a complete Bid (also referred to as Solicitation) that can be found on www.COMMBUYS.com. All Respondents are responsible for reviewing and adhering to all information, forms and requirements for the entire Bid, which are all incorporated into the Bid. Respondents may also contact the COMMBUYS Helpdesk at COMMBUYS@state.ma.us or the COMMBUYS Helpline at 1-888-MA-STATE. The Helpline is staffed from 8:00 AM to 5:00 PM Monday through Friday Eastern Standard or Daylight time, as applicable, except on federal, state and Suffolk county holidays.

ISSUE DATE: August 12, 2019

General Information:

Background:

The Executive Office of Technology Services and Security (“EOTSS”) was established pursuant to Chapter 64 of the Acts of 2017 to reorganize the information technology function of the Commonwealth to improve data security, safeguard privacy, and promote better service delivery.

EOTSS is responsible for the provision of infrastructure services, development of IT policy, and implementation, oversight, governance and security of all information technology investments for the Commonwealth of Massachusetts executive department and its respective agencies.

Description or Purpose of Request:

1. Introduction Through this Request for Information (RFI), EOTSS seeks information that may be used to develop requirements for possible future solicitations.

The Commonwealth seeks to collect more information regarding the market landscape of system integrators with the skills to develop complex business solutions using Hyland OnBase.

2. Questions Background. The Commonwealth has implemented over 30 business solutions using Hyland OnBase. These solutions span several agencies and range in complexities. As our demand for solutions grows, there is a need for additional OnBase integrators.

RFI Respondents should address the following topics and questions:

a. Please describe your relationship with Hyland Software.

b. Are you a Hyland partner? If so, please describe your partnership designation and the scope of the partnership.

c. Describe some of the solutions you have implemented using OnBase. Include information about the range of costs, time to market and complexity.

d. Describe the OnBase products you have used.

e. What is your rate structure?

f. What experience do you have with the Hyland cloud?

g. What experience do you have delivering solutions that meet Accessibility Standards[footnoteRef:1] like the Commonwealth’s? [1:

http://www.mass.gov/anf/research-and-tech/policies-legal-and-technical-guidance/it-policies-standards-and-procedures/ent-pols-and-stnds/accessibility-standards/enterprise-it-accessibility-standards.html]

3. Responding to this RFI:

3.1 Who May Respond

Responses from any vendor or organization in industry or academia with experience in implementing OnBase solutions

3.2 Format of RFI Responses

The following outline must be followed in the development of your response. You should include:

· A cover letter -- The cover letter must include (1) the legal name of the company, organization, or entity submitting the response, (2) one or more representative names and contact information, (3) a brief summary of your interest and expertise in this area, and (4) must identify the supporting documentation that is included in your response.

· Responses to the specific topics and questions in Section 2 of this RFI

3.3 No Reimbursement

By submitting a response, respondents agree that any cost incurred in responding to this RFI, or in support of activities associated with this RFI, shall be the sole responsibility of respondent. EOTSS shall not be held responsible for any costs incurred by respondents in preparing their respective responses to this RFI.

4. Timeline

Times are Eastern Time (US), as displayed on the COMMBUYS system clock displayed to Respondents after logging in. Respondents are required to monitor COMMBUYS for changes to the procurement calendar for this Request.

5.2 Response Submission. All responses to this RFI are due no later than 4:00 p.m. on 9/10/19 per the calendar above. Respondents must submit their response though COMMBUYS.

Electronic Quote Submission Instructions:http://www.mass.gov/anf/docs/osd/forms/instructions-for-vendors-responding-to-bids.docx

5. RFI Attachments None

6. Response Review Process

6.1 Additional Information

EOTSS retains the right to request additional information from respondents. EOTSS may, at its sole discretion, elect to request formal presentations from certain respondents and/or create an RFR or RFQ which will include the detailed requirements and key success criteria for the procurement and incorporate, at least in part, the information learned from the responses received from this RFI. EOTSS may request further explanation or clarification from any and all respondents during the review process.

6.2 Review Process

RFIs are issued by EOTSS with the intent to survey the industry and other stakeholders and obtain information that provides the EOTSS with an understanding of the range of products and services that are available in the market, vendors’ experience in deploying these products, and where these products have been deployed. This supports the Commonwealths efforts to obtain the best value in its procurement contracts. The Commonwealth thanks you for your Response.

Updated: September 21, 2018