Ombudsman.pdf
PDF 56 KB Posted
- Attached to
- 56 FSS Postal Service Center Support
- Solicitation number
- FA488726Q0050
About this file
This document is an Ombudsman clause from a federal contract solicitation.
An ombudsman has been appointed to hear and facilitate resolution of concerns from offerors and potential offerors regarding this acquisition. Lt. Col Barbara Divine, Director of Staff at AFICC/KT, serves as the primary ombudsman contact and can be reached at 2035 First Street West, JBSA Randolph TX 78150-4304, telephone 210-652-7822, or barbara.divine@us.af.mil. The ombudsman maintains strict confidentiality regarding the source of concerns and does not participate in proposal evaluation, source selection, or protest adjudication. Escalation to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, is available for concerns unresolved at the Center/MAJCOM level, reachable at 1060 Air Force Pentagon, Washington DC 20330-1060, phone (571) 256-2395, or fax (571) 256-2431.
Interested parties must first address concerns directly to the contracting officer before consulting the ombudsman, and consulting the ombudsman does not alter timelines for protests, debriefings, or other formal processes. The ombudsman has no authority to render binding decisions. Inquiries regarding solicitation copies, offer due dates, or technical requirement clarifications should not be directed to the ombudsman but rather to the contracting officer.
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Ombudsman
1. An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.
2. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A- 76 competition performance decisions).
3. If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Lt. Col Barbara Divine, Director of Staff, AFICC/KT, 2035 First Street West, JBSA Randolph TX 78150-4304, telephone 210-652-7822, barbara.divine@us.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/FLDCOM/DRU ombudsman level, may be brought by the interested party for further consideration to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.
4. The ombudsman has no authority to render a decision that binds the agency.
5. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.
mailto:barbara.divine@us.af.mil
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