ATTACHMENT I - SAMPLE TASK ORDER.doc

RFP NRC-HQ-11-R-33-0072 - ATTACHMENT I - SAMPLE TASK ORDER

SAMPLE TASK ORDER SOW

1.0 OBJECTIVE

The objective of this Task Order is to acquire a full scope of telecommunications systems support for NRC.

The objectives may include:

1. Provide comprehensive operational support of data, voice, and cable TV/broadband services located in the Headquarters (HQ) buildings.

2. Perform infrastructure wiring between devices such as hubs, routers, servers, desktop workstations, televisions, antennas, and telephones.

3. Complete new telecommunication requirements as they develop in all HQ buildings. .

4. Provide daily, weekly, and monthly reports such as the status of telecommunications wiring closets, protective distribution systems, emergency telephones, spare telephones/equipment, fax inventory, and Centrex line reports.

5. Ensure that disruptions to voice, data, and cable TV distribution systems have minimal downtime and impact on NRC users.

6. Manage an accurate, reliable, and complete inventory of Government furnished equipment.

7. Establish an effective quality assurance program that ensures continuous improvement in support of the business needs of the NRC users.

8. Administer and Maintain the NRC HQ’s voicemail system and voicemail boxes.

9. Provide customer satisfaction to NRC’s end-users, its licensees, and the general public accessing NRC systems in those areas for which the Contractor is responsible.

10. Provide priority support resolution to VIP customers.

2.0 BACKGROUND

The mission of the U.S. Nuclear Regulatory Commission (NRC) is to license and regulate the Nation's civilian use of byproduct, source, and special nuclear materials to ensure adequate protection of public health and safety, promote the common defense and security, and protect the environment. The NRC's scope of responsibility includes regulation of commercial nuclear power plants; research, test, and training reactors; nuclear fuel cycle facilities (also called fuel cycle facilities); medical, academic, and industrial uses of radioactive materials; and the transport, storage, and disposal of radioactive materials and wastes. The NRC's regulations are designed to protect the public and occupational workers from radiation hazards in those industries using radioactive materials.

The NRC Headquarters (HQ) is located in multiple office buildings, primarily in Rockville, MD. The majority of NRC personnel work in the White Flint North office complex consisting of two buildings - One White Flint North (OWFN) and Two White Flint North (TWFN). Other NRC HQ offices exist in both Rockville and Bethesda. The establishment of a Three White Flint North (3WFN) building is under development.

3.0 SCOPE OF WORK

To cost-effectively marshal resources, the NRC must maintain its telecommunications systems which support data, voice, and video communications. The NRC Office of Information Services (OIS) is responsible for managing NRC information resources. The OIS provides a wide range of services, such as information systems development and maintenance, and the acquisition, management, and support of telecommunications resources. The contractor shall provide all services and the supplies required to support the NRC in providing day to day telecommunications support services as described herein.

4.0 REQUIREMENTS

The Contractor shall support the NRC according to the items outlined in the SOW in Section 3 “Requirements”.

The following outlines the services provided as subtasks of this Task Order. The implementation of the service will adhere to the specifications outline in the contractor’s SOW within the response to the RFP. For detailed specifications please reference the identified section within the submitted proposal.

3.1 Basic Contract Services

3.1.1 Installation/Repair/Maintenance

3.1.2 Cable Plant

3.1.3 Cable Drops

3.1.4 Infrastructure Hardware

3.1.5 Terminal Equipment (handsets, conference phones, faxes, modems, etc.)

3.1.6 Broadband Video /Cable TV Distribution System

3.1.7 Voice Mail

3.1.8 Moves, Adds, Changes, and Disconnects (MACDs)

3.2 Operations and Maintenance

3.2.1 Customer Service

3.2.2 Configuration and Property Management

3.2.3 Facilities

3.3 General Management Requirements

3.3.1 Assurance

3.3.2 Drawings

3.3.3 Construction Requirements

3.3.4 Telecommunications Facilities Management

3.3.5 Equipment Repair

3.3.6 Project Management and Reporting

3.3.7 Staffing

3.3.8 Contractor Conduct

3.3.9 Expertise

3.3.10 Unique Services

3.3.11 Contractor Supplied Supplies and Services

3.3.12 Clean Up

Schedule for Deliverables

The Contractor shall provide a draft and final project management plan to include deliverables and delivery schedule for review and approval by the NRC the Project Officer.

Instructions for Deliverables

All documentation deliverables shall first be submitted in draft to the Project Officer for their review. The Project Officer shall have no more than 10 business days to review each draft deliverable and respond with comments or approval.

If revisions are required, the contractor will have no more than 5 business days to complete the revisions and submit the revised draft deliverable to the Project Officer. For each deliverable (draft or final), the contractor shall provide one (1) hardcopy and one (1) electronic version of the deliverable to the Project Officer, unless otherwise indicated by the Project Officer, and (1) electronic copy to the Contracting Officer. All written deliverables shall be phrased in language that can be understood by the non-technical layperson. Statistical and other technical terms used in the deliverable shall be defined in a glossary.

All documentation deliverables developed under this task order must be formatted in Microsoft Word (version 2003 or later version). All deliverables and supporting documentation gathered or developed under this task order may not be stored on any device or piece of equipment that has not been approved in writing in advance by the NRC Project Officer.

5.0 PERIOD OF PERFORMANCE

The period of performance for this SAMPLE TASK ORDER is December 1, 2011 – November 31, 2012.

6.0 OTHER DIRECT COSTS

The Contractor shall be responsible for procuring incidental computer parts equal to or less than the micro-purchase threshold ($3K) per order (Cumulative Total NTE $100,000). All travel ($500) must be preapproved by the NRC Project Officer. For estimating purposes, utilize $100,000/year for ODC’s and $500/year for travel.

7.0 MEETINGS

The contractor shall attend a kickoff meeting within one week of task order award (December 1, 2011) with the contracting officer and the Project Officer to discuss administrative matters and the project activities, timeline, and deliverables.

The contractor shall attend weekly status meetings at NRC Headquarters at the request of NRC Project Officer. During these meetings, the contractor and the NRC Project Officer will discuss ongoing work, issues, and upcoming work that needs to be done.

The contractor shall propose an agenda for each meeting and send the agenda to the Project Officer at least 2 business days before the meetings are to be held. The Project Officer will finalize the agenda and distribute the agenda to intended attendees the day before the meeting.

8.0 ESTIMATED LEVEL OF EFFORT

The estimated level of effort (LOE) for this task order is 22,400 hours. If an offeror deviates from this estimated LOE, the Offeror must explain the reasoning behind its proposed estimated LOE.

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