Department of Homeland Security (DHS) | Office of Health Security (OHS) Working Animal Readiness & Response (WARR) Training Course Performance Work Statement (PWS)

1. BACKGROUND

The Department of Homeland Security (DHS) Office of Health Security (OHS), under the Total Workforce Protection Directorate (TWPD), serves as the Department’s principal medical authority responsible for providing medical oversight, clinical governance, and subject-matter expertise in support of workforce health, safety, and mission readiness. In this role OHS, establishes medical policy, standards, and oversight for DHS Components and coordinates the delivery of occupational health programs across the enterprise.

Within OHS, TWPD supports a mission-ready DHS workforce, including working animals, by promoting and sustaining workforce health, preventing injury and illness, restoring health, and supporting organizational wellness and psychological resilience. TWPD is responsible for programs, projects, and activities in alignment with 6 U.S.C. § 350 and 6 U.S.C. § 597 and establishes departmental policies for health services programs (5 U.S.C. § 7901 and 5 U.S.C. § 7904), occupational safety and health (29 C.F.R. Part 1960), and workers’ compensation programs (5 U.S.C. § 8101 et seq.).

Embedded within TWPD, the Health and Medical Readiness Division (HMRD) integrates efforts toward workforce health protection through policy, guidance, and activities that maintain mission continuity while minimizing health threats and work-related injuries or disabilities. HMRD seeks to build and enhance a department-wide occupational medicine and medical readiness infrastructure that supports workforce health activities through overarching policy and standardized training.

Within OHS’s Healthcare Systems and Oversight Directorate (HCSOD), the Emergency Medical Services (EMS) Division provides medical oversight, technical guidance, and operational support for DHS EMS programs and prehospital care activities. EMS Division subject matter expertise informs the clinical and operational standards for emergency care.

DHS Components rely extensively on working canines and equines to execute critical homeland security missions, including law enforcement, border security, screening, search and rescue, and special events. These working animals operate in austere, high-risk, and dynamic environments where immediate access to licensed veterinary care may be limited or delayed. There is a need for standardized, evidence-based training to ensure DHS canine handlers, equine riders, and EMS providers can recognize and manage common medical emergencies in working dogs and equines, perform life-saving interventions, and safely stabilize and transport injured animals until veterinary care is available.

This requirement establishes a Working Animal Readiness & Response (WARR) Training program to provide consistent, high-quality first aid and advanced aid training for working canines and equines across DHS. The requirement will be programmatically managed by OHS/TWPD/HMRD, with operational input and coordination from OHS/HCSOD/EMS.

The WARR training requirement supports high-risk time-sensitive DHS operations in which delays, inconsistent training quality, or failure to adapt to emerging threats may result in preventable injury, loss of working animals, or degradation of operational capability. Incentives are intended to promote performance that exceeds minimum contractual requirements, with emphasis on training quality, responsiveness to operational needs, and continuous improvement across diverse operational environments and DHS Components. Specific incentive metrics, performance thresholds, and evaluation periods will be defined in the Quality Assurance Surveillance Plan (QASP) and tied to measurable outcomes related to training quality, timeliness of curriculum updates, responsiveness to operational changes, and continuous improvement, thereby aligning contractor performance with mission readiness while managing risk and cost to the Government.

1.1 General

The Department of Homeland Security (DHS), Office of Health Security (OHS), requires contractor support to design, develop, deliver, and provide OHS feedback on a standardized Working Animal Readiness & Response (WARR) Training program for working canines and equines across the DHS enterprise.

Led by the Chief Medical Officer, OHS executes this requirement through Total Workforce Protection Directorate (TWPD). Within TWPD, Health and Medical Readiness Division (HMRD), is responsible for establishing and overseeing medical readiness programs, policies, and standardized training that supports a mission ready DHS workforce, including working animals. HMRD will serve as the managing office for this requirement.

The Healthcare Systems and Oversight Directorate (HCSOD), through the Emergency Medical Services (EMS) Division, provides medical oversight and technical guidance for DHS EMS and prehospital care activities. In support of this requirement, HCSOD/EMS will coordinate alignment with DHS EMS policies and practices.

This Performance Work Statement (PWS) describes the requirements for a standardized Working Animal First Aid and Advanced Aid Training Course for DHS canine handlers, equine riders, and EMS providers. The contractor shall provide all personnel, management, materials, and equipment necessary to perform the tasks described herein in support of OHS/TWPD/HMRD and OHS/HCSOD/EMS.

1.2 Period of Performance

The anticipated period of performance (PoP) for this requirement is for up to 60 months including a base period of 12-months and up to four (4) option periods for 12-months each in accordance with FAR 52.217-9 Option to Extend the Term of the Contract as follows:

Base Period 12-months (dates to be determined at award) Option Period One (1) 12-months (dates to be determined at award) Option Period Two (2) 12-months (dates to be determined at award) Option Period Three (3) 12-months (dates to be determined at award) Option Period Four (4) 12-months (dates to be determined at award)

1.3 Place of Performance

Work under this PWS will be performed within the continental United States (CONUS). Work may be performed at contractor facilities, Government facilities, or other approved training locations, as agreed upon by OHS/TWPD/HMRD and the contractor.

Specific training locations will be identified in coordination with participating DHS Components and may include, but are not limited to, sites in the National Capital Region (Maryland, Washington, D.C., and Virginia), DHS training centers, operational sites, and suitable off-site venues that meet applicable safety and animal welfare requirements.

2. GENERAL REQUIREMENT

2.1 Scope

The contractor shall provide all personnel, management, materials, equipment, and services necessary to plan, develop, deliver, and provide OHS feedback on a Working Animal First Aid and Advanced Aid Training Course for DHS personnel responsible for the care and operational use of working canines and equines. This includes canine handlers, equine riders, and EMS providers who support DHS operations.

The scope of work includes:

• Development and maintenance of standardized curricula and training materials for canine and equine first aid and advanced aid, aligned with current veterinary best practices and field emergency response standards, and DHS operational requirements.

• Delivery of instructor-led training through in-person and hybrid modalities, including classroom instruction and hands-on practical skills sessions.

• Assessment and documentation of participant knowledge, skills, and competencies, including completion of course requirements and achievement of defined learning objectives.

• Ongoing review and update of training curricula to address emerging threats, evolving veterinary practices, and changes in DHS operational needs.

• Coordination of training logistics, safety protocols, and animal welfare considerations in accordance with applicable standards and Government direction.

• Reporting, evaluation, and continuous quality improvement activities to support Government oversight by OHS/TWPD/HMRD, with clinical and operational coordination from OHS/HCSOD/EMS.

All DHS Components with working animal programs are eligible and invited to participate in the Working Animal Readiness and Response (WARR) Training Program. DHS' 3,000 strong Working Canine Force possess extraordinary abilities, including detection of explosives, human remains, drugs, and food, as well as skills in apprehension, search and rescue, and much more. DHS anticipates no more than XXX handlers being eligible for program participation. These highly trained canine/handler teams play a vital role in supporting a wide range of critical operations in the following DHS Components:

• DHS Headquarters (DHS HQ)

• U.S. Customs and Border Protection (CBP)

• Federal Emergency Management Agency (FEMA)

• Transportation Security Administration (TSA)

• United States Coast Guard (USCG)

• U.S. Secret Service (USSS)

• Federal Protective Service (FPS)

And with 350 horses and XXX eligible riders within the U.S. Border Patrol, the Department also has the largest equine mounted unit that patrols and keep our borders safe every day.

Participation by individual Components is subject to Government direction and operational requirements.

The objective of this requirement is to obtain consistent training for DHS personnel to be able to recognize and manage common medical emergencies in working dogs and equines. Upon successful course completion, participants should be able to perform life-saving interventions prior to accessing licensed veterinary care which would include but is not limited to:

• Assessment and stabilization of airway, breathing and circulation;

• Application of wound care, splinting, bandaging, and hemorrhage control techniques;

• Recognition and management and management of heat injuries, dehydration, and environmental hazards;

• Safe evacuation, handling, and transportation of injured animals; and

• Effective use of field medical kits, equipment, and available resources.

The anticipated outcome of this requirement is the establishment of a consistent, DHS-wide working animal emergency care training capability that enhances mission readiness, reduces preventable morbidity and mortality among working animals, and supports OHS’s broader health security mission.

Based on historical DHS canine medical training efforts and current Component input on anticipated demand, the Government currently estimates, for planning purposes only, that the Contractor may be requested to:

• Deliver on the order of 40–50 canine-focused courses per year, supporting approximately 500 canine-related training seats per year (handlers and EMS providers); and

• Deliver on the order of up to 10 equine-focused courses per year, supporting approximately 100 equine-related training seats per year (riders and EMS providers).

These figures are not a minimum or maximum ordering guarantee, but are intended to provide industry with a general sense of expected scale and to assist with staffing, pricing, and logistical planning. Actual course counts, locations, and participant numbers will be determined by the Government through individual task orders and coordination with participating DHS Components.

2.2 Training Participation and Cadence

The Government intends to make WARR Training available to DHS personnel who handle, ride, or provide emergency medical support for working canines and equines. At a minimum, the Government anticipates that:

• Each eligible canine handler, equine rider, and EMS provider will complete an initial WARR Training course appropriate to their role; and

• A refresher WARR Training course will be completed at least once every two (2) years thereafter, as directed by the participant’s Component or program.

• Participation requirements and specific completion timelines for initial and refresher training will be determined by each DHS Component based on its operational needs and existing training frameworks.

This PWS does not impose a single, enterprise-wide deadline for completion of initial or refresher training by the entire target population.

3. PERFORMANCE REQUIREMENTS (TASKS)

3.1 General

The contractor shall provide all labor, materials, expertise, and equipment necessary to deliver standardized, hands-on Working Animal First Aid and Advanced Aid Training in accordance with Government-approved curricula, current veterinary best practices, and applicable field emergency response standards.

Training shall be designed to address operational needs of canine handlers, equine riders, and EMS providers, with emphasis on injury prevention, field stabilization, and safe transport of working animals pending access to licensed veterinary care.

The Contractor shall coordinate closely with OHS/TWPD/HMRD (as the managing Program Office) and OHS/HCSOD/EMS (for EMS and clinical oversight) to ensure training content and delivery align with DHS operational requirements and medical oversight standards. All coordination shall occur through the COR or other authorized Government representatives.

The Contractor’s instructional and clinical support team shall collectively demonstrate experience working with Emergency Medical Services (EMS) clinicians and/or training EMS providers in accordance with applicable state or national EMS standards. Access to at least one team member with current or prior EMS clinician experience at the Emergency Medical Technician (EMT), Advanced EMT, or Paramedic level is strongly preferred to support alignment of WARR Training with prehospital care practices. This EMS clinician experience may be provided by prime contractor staff or subcontracted personnel and does not need to be designated as Key Personnel.

3.2 PROJECT MANAGEMENT

The Contractor shall establish and maintain effective contract management processes to ensure timely, coordinated, and compliant performance of all requirements under this PWS.

At a minimum, the Contractor shall:

3.2.1 Develop and Maintain a Project Management Plan (PMP)

• Develop and submit a written PMP describing the Contractor’s approach to managing this requirement, including:

o Organizational structure and key personnel responsible for contract execution.

o Roles and responsibilities for curriculum development, training delivery, logistics, quality assurance, and reporting.

o Internal communication and decision-making processes.

o Processes for coordination with OHS/TWPD/HMRD, OHS/HCSOD/EMS, the COR, and Component stakeholders.

o Risk management and issue escalation procedures.

o Schedule and milestone management.

• Update the PMP as needed to reflect changes in personnel, processes, or risk profile, and submit revisions for Government review and approval.

3.2.2 Coordination and Communication

• Designate a single Contract Manager (or Program Manager) as the primary Contractor point of contact for all technical and programmatic matters.

• Conduct regular coordination meetings (e.g., monthly or as directed) with OHS/TWPD/HMRD, OHS/HCSOD/EMS, and the COR to review performance, upcoming training, risks, and issues.

• Provide meeting agendas, minutes, and action item tracking, as requested by the COR.

3.2.3 Performance Monitoring and Reporting

• Implement internal monitoring processes consistent with the QASP to track performance against agreed-upon standards and metrics.

• Use QASP-defined data and indicators to identify trends, risks, and opportunities for improvement.

• Provide timely reports and data to support Government surveillance, including inputs to quarterly progress reports and any ad hoc reports requested by the COR.

3.2.4 Risk and Issue Management

• Identify, document, and track risks and issues that may affect scope, schedule, quality, or cost.

• Propose mitigation strategies and corrective actions to the COR for review and concurrence.

• Escalate issues that may affect contract performance to the COR and CO in a timely manner.

3.2.5 Compliance with Contract Direction

• Ensure that all work is performed in accordance with the PWS, the finalized QASP, the PMP, and any written direction from the CO or COR.

• Ensure that no changes to scope, cost, or schedule are implemented without written approval from the CO.

3.3 CANINE TRAINING TASKS

3.3.1 Canine Training Curriculum Development

The contractor shall:

3.3.1.1 Develop a structured course outline addressing canine anatomy, behavior, handling, safety, first aid, and advanced care applicable to working canines in DHS operational environments.

3.3.1.2 Prepare student learning objectives, performance objectives, and evaluation criteria that are measurable and aligned with OHS/TWPD/HMRD and OHS/HCSOD/EMS guidance.

3.3.1.3 Develop canine-specific modules for operational environments tailored to relevant operational contexts, including field operations, deployments (e.g., fieldwork, deployments, special events, emergency response, and austere environments).

3.3.1.4 Ensure the curriculum meets applicable federal, state, and agency-specific training requirements and is consistent with current veterinary best practices.

3.3.2 Canine Training Material Creation

3.3.2.1 Develop a syllabus, student manuals, handouts, and/or reference sheets within 14 calendar days of notification of a request to conduct a course.

3.3.2.2 Produce multimedia training aids (e.g., presentations, videos, demonstrations, or learning modules) to support varied instructional methods and learning styles.

3.3.2.3 Provide all training materials and instructional aids required for course delivery, which may include textbooks, training aids, canine-appropriate training equipment (e.g., splints, bandages, muzzles, harnesses, restraint aids), electronic learning management content (if applicable), instructors’ materials, handouts, certificates, and other materials as determined by

OHS/TWPD/HMRD.

3.3.2.4 Ensure all materials are current, evidence-based, and aligned with best practices in canine veterinary care.

3.3.3 Canine Course Delivery

3.3.3.1 Deliver training through in-person, hybrid, or other Government-approved instructional formats that support hands-on skill development and knowledge assessment, as directed by

OHS/TWPD/HMRD.

3.3.3.2 Conduct a supplemental training package for participants who have previously completed canine first aid training that does not meet the standards of the current course, as identified by

OHS/TWPD/HMRD.

3.3.3.3 Conduct hands-on skill stations appropriate to participant skill level (e.g., basic life support, canine MARCH, bandaging, environmental injury management, toxicological intervention, naloxone administration and pain management, advanced assessments, shock management, gastric dilatation-volvulus (GDV) decompression, and tension decompression), consistent with OHS/TWPD/HMRD and OHS/HCSOD/EMS medical oversight.

3.3.3.4 Provide live or simulated demonstrations of realistic operational scenarios, ensuring safety and animal welfare.

3.3.3.5 Ensure instruction is led by qualified and licensed veterinarians, veterinary technicians, or certified trainers with demonstrated experience in working canine emergency care and training.

3.3.3.6 Provide amended training curriculum at the request of OHS/TWPD/HMRD or OHS/HCSOD/EMS to address new emerging threats, evolving topics in emergency veterinary medicine, or changes in DHS mission requirements. The contractor shall complete all requested amendments and submit documentation to OHS/TWPD/HMRD no later than 14 calendar days after notification and be prepared to deliver the amended curriculum no later than 14 calendar days after submission, unless otherwise directed

3.3.4 Canine Practical Skills Assessment

3.3.4.1 Administer skills checkoffs for canine handling, examination, first aid, and advanced care tasks.

3.3.4.2 Conduct scenario-based evaluations to assess decision-making, field readiness, and application of skills in operationally relevant contexts.

3.3.4.3 Document student performance, provide immediate feedback, and identify any remediation needs.

3.3.4.4 Provide assessment results and summary data to OHS/TWPD/HMRD in a format approved by the COR.

3.3.5 Canine Training Logistics

The contractor shall:

3.3.5.1 Manage registration, class rosters, attendance records, and certificates of completion.

3.3.5.2 Provide training venues suitable for canine instruction, including indoor and outdoor spaces as needed.

3.3.5.3 Supply required equipment, mannequins, or live-animal demonstrations (as permitted and approved by OHS/TWPD/HMRD), ensuring compliance with animal welfare standards.

3.3.5.4 Ensure safe, canine-appropriate environments for outdoor skills and scenario-based training.

3.3.5.5 Develop and maintain a training schedule in coordination with OHS/TWPD/HMRD. The contractor shall establish an initial training schedule no less than 30 calendar days prior to contract commencement and update it as directed by OHS/TWPD/HMRD.

3.3.6 Canine Safety & Risk Management

3.3.6.1 Develop and enforce safety protocols for participants, instructors, and animals, consistent with

DHS/ OHS/TWPD/HMRD safety policies and applicable regulations.

3.3.6.2 Provide personal protective equipment (PPE) where required.

3.3.6.3 Ensure safe animal handling practices and compliance with animal welfare standards and applicable laws.

3.3.6.4 Implement emergency procedures for medical or animal related incidents during training, including coordination with veterinary facilities as appropriate.

3.3.6.5 Coordinate safety and risk management plans with OHS/TWPD/HMRD and

OHS/HCSOD/EMS, as requested.

3.3.6 Canine Evaluation & Reporting

3.3.6.1 Collect pre- and post-training assessments to measure learning outcomes and knowledge/skills enhancement.

3.3.6.2 Generate quarterly progress reports summarizing course delivery, participation, performance trends, and overall use and success of the training programs.

3.3.6.3 Administer instructor evaluation forms, collect performance results, conduct after-action reviews (AARs) summarizing strengths, gaps, and recommendations, and maintain class rosters.

3.3.6.4 Submit all evaluation materials, AARs, and rosters to OHS/TWPD/HMRD no later than 7 calendar days after the conclusion of each course

3.4 EQUINE TRAINING TASKS

3.4.1 Equine Training Curriculum Development

3.4.1.1 Develop a structured course outline covering equine anatomy, behavior, handling, safety, first aid, and advanced care for working equines in DHS operational environments.

3.4.1.2 Prepare student learning objectives, performance objectives, and evaluation criteria that are measurable and aligned with OHS/TWPD/HMRD guidance.

3.4.1.3 Create equine-specific modules for operational environments (e.g., fieldwork, deployments, events, emergency response).

3.4.1.4 Ensure the curriculum meets applicable federal, state, and agency-specific training requirements and is consistent with current equine veterinary best practices.

3.4.2 Equine Training Material Creation

The contactor shall:

3.4.2.1 Develop syllabus, student manuals, handouts, and/or reference sheets within 14 calendar days of notification of a request to conduct a course.

3.4.2.2 Produce multimedia training aids such as slides, videos, demonstrations, or learning modules.

3.4.2.3 Provide all training materials required for successful completion of the training, to include textbooks, training aids, equine-appropriate training equipment (e.g., splints, bandages, hoof tools, restraint aids), electronic learning management content (if applicable), instructors’ materials, handouts, certificates, and other materials as determined by OHS/TWPD/HMRD.

3.4.2.4 Ensure all materials are current, evidence-based, and aligned with best practices in equine veterinary care.

3.4.3 Equine Course Delivery

3.4.3.1 Deliver in-person and hybrid instructional sessions or equine modules, as directed by

OHS/TWPD/HMRD.

3.4.3.2 Conduct a supplemental training package for participants who have previously completed equine first aid training that does not meet the standards of the current course, as identified by

OHS/TWPD/HMRD.

3.4.3.3 Conduct hands-on skill stations for examination, restraint, vitals assessment, bandaging, environmental injury management, and emergency interventions dependent upon participant skill level (e.g., eye trauma, choke, colic, deep wounds/lacerations, fractures, lameness).

3.4.3.4 Ensure training sessions reflect realistic operational conditions and are conducted in a manner that promotes participant safety and effective skill acquisition.

3.4.3.5 Ensure instruction is led by qualified veterinarians, veterinary technicians, or certified trainers with demonstrated experience in working equine emergency care and training.

3.4.3.6 Provide amended training curriculum at the request of OHS/TWPD/HMRD or OHS/HCSOD/EMS to address new emerging threats, evolving topics in emergency veterinary medicine, or changes in DHS mission requirements. The contractor shall complete all requested amendments and submit documentation to OHS/TWPD/HMRD no later than 14 calendar days after notification and be prepared to deliver the amended curriculum no later than 14 calendar days after submission, unless otherwise directed.

3.4.4 Equine Practical Skills Assessment

3.4.4.1 Administer skills checkoffs for equine handling, examination, first aid, and advanced care tasks.

3.4.4.2 Conduct scenario-based evaluations to assess decision-making, field readiness, and application of skills in operationally relevant contexts.

3.4.4.3 Document student performance, provide immediate feedback, and identify any remediation needs.

3.4.4.4 Provide assessment results and summary data to OHS/TWPD/HMRD in a format approved by the COR.

3.4.5 Equine Training Logistics

3.4.5.1 Provide training venues suitable for equine instruction, including barn-based and outdoor environments as needed, as required to support Government approved training delivery.

3.4.5.2 Supply required equipment, mannequins, or live-animal demonstrations (as permitted and approved by OHS/TWPD/HMRD), ensuring compliance with animal welfare standards.

3.4.5.3 Ensure safe, equine-appropriate environments for outdoor or barn-based skills and scenario-based training.

3.4.5.4 Manage registration, class rosters, attendance records, and certificates of completion.

3.4.5.5 Administer instructor evaluation forms, collect performance results, conduct AARs summarizing strengths, gaps, and recommendations, and maintain class rosters.

3.4.5.6 Submit all evaluation materials, AARs, and rosters to OHS/TWPD/HMRD no later than 7 calendar days after the conclusion of each course.

3.4.6 Equine Safety & Risk Management

3.4.6.1 Develop, implement, and enforce safety protocols for participants, instructors, and animals, consistent with DHS safety policies and applicable regulations.

3.4.6.2 Provide personal protective equipment (PPE) as required for safe conduct of training activities.

3.4.6.3 Ensure safe animal handling practices and compliance with animal welfare standards and applicable laws.

3.4.6.4 Implement emergency procedures for medical or animal incidents during training, including coordination with local EMS and veterinary resources as appropriate.

3.4.6.5 Coordinate safety and risk management plans with OHS/TWPD/HMRD as requested.

3.4.7 Equine Evaluation & Reporting

3.4.7.1 Collect pre- and post-training assessments to measure learning outcomes and knowledge/skills enhancement.

3.4.7.2 Provide an after-action review (AAR) summarizing strengths, gaps, and recommendations for each course.

3.4.7.3 Submit a final training report for each course, including attendance, performance results, materials provided, and identified areas for improvement.

3.4.7.4 Submit all evaluation materials, AARs, and rosters to OHS/TWPD/HMRD no later than 7 calendar days after the conclusion of each course.

4. ROLES & RESPONSIBILITIES

Office of Health Security – Total Workforce Protection Directorate – Health and Medical Readiness Division (OHS/TWPD/HMRD)

OHS/TWPD/HMRD is the managing office for this requirement and will serve as the primary program and technical lead for the Working Animal Readiness & Response (WARR) Training program. HMRD responsibilities include:

4.1 Clinical and Operational Oversight

o Provide clinical subject matter expertise and operational input to inform working animal first aid and advanced aid training content, consistent with prehospital veterinary medical care standards.

o Advise the Contractor on applicable evidence-based best practices for emergency care of working canines and equines in operational environments.

o Ensure alignment of training content with DHS EMS policies, guidelines, and medical oversight requirements.

4.2 Program Management and Oversight

o Serve as the primary Government point of contact (POC) for the contractor.

o Provide overall program direction, priorities, and requirements for the WARR Training program.

o Coordinate with participating DHS Components regarding training needs, locations, and schedules.

o Serve as the primary ordering and coordination office for training delivered under this PWS.

Training events and related services under this contract will generally be initiated, prioritized, and scheduled by OHS/TWPD/HMRD on behalf of participating DHS Components, in coordination with the COR and Component points of contact, consistent with the ordering procedures established in the contract o Use the Government‑approved Project Management Plan (PMP) and finalized QASP as primary tools to guide oversight, coordination, and performance monitoring.

4.3 Review and Approval

o Review and approve all curricula, training materials, and course schedules prior to implementation.

o Review and approve any proposed curriculum amendments or updates.

o Review and approve the Contractor’s Project Management Plan (PMP) and any subsequent updates.

o Review and accept deliverables (e.g., reports, AARs, rosters, assessments) in coordination with the COR.

4.4 Technical Direction (Non-Contractual)

o Provide technical guidance on DHS operational requirements, working animal program needs, and training objectives.

o Identify emerging topics, threats, or operational changes that require curriculum updates.

o Coordinate with Component stakeholders to ensure training content remains relevant and aligned with DHS mission needs.

4.5 Performance Monitoring

o Monitor contractor performance in accordance with the QASP.

o Review participant feedback, performance data, and quarterly reports to inform program improvements.

o Recommend corrective actions or enhancements to training content and delivery, as needed.

o

Contractor

4.9 Primary Interface

o Coordinate all technical and programmatic matters through the COR and designated HMRD POCs.

o Incorporate direction and feedback from HMRD and EMS, as communicated by the COR or authorized Government representatives.

o Develop, maintain, and implement a Project Management Plan (PMP) that describes how the Contractor will organize, manage, and control performance under this contract.

o Develop and submit a draft QASP that describes how the Contractor will monitor, assess, and report its performance against agreed‑upon standards and metrics.

4.10 Compliance with Government Direction

o Implement approved curricula, materials, and schedules as directed by HMRD.

o Incorporate clinically focused feedback from EMS into training content and delivery, as approved by HMRD.

o Implement the Government‑approved PMP and finalized QASP and update internal processes as necessary to remain aligned with these documents.

o Incorporate direction and feedback from HMRD and EMS, as communicated by the COR or authorized Government representatives, into the PMP, QASP, and day‑to‑day contract management practices.

o Ensure that no changes to scope, cost, or schedule are made without written approval from the Contracting Officer (CO).

4.11 Support to Oversight and Evaluation

o Provide timely deliverables, data, and access necessary for HMRD and EMS to perform oversight, evaluation, and quality improvement.

o Participate in meetings, briefings, and reviews with HMRD and EMS, as requested by the Government.

5. KEY PERSONNEL

General

Key Personnel are those Contractor staff positions designated by the Government as essential to the successful performance of this contract. The Contractor shall provide qualified individuals for all Key Personnel positions identified in this PWS. The Contractor shall not remove, replace, or divert any Key Personnel without prior written approval from the Contracting Officer (CO), except in cases of emergency (e.g., illness, resignation, termination, or circumstances beyond the contractor’s control). In such cases the Contractor shall notify the Contracting Officer (CO) and Contracting Officer’s Representative (COR) as soon as practicable.

Key Personnel requirements apply only to positions explicitly identified as Key Personnel in this PWS. The Government may designate additional Key Personnel positions, or removal of a Key Personnel designation, through written notice; contract medication shall be required only when the CO determines such designation materially affects contract performance. across all tasks in this PWS, including curriculum development, training delivery, contract management, and quality assurance.

Key Personnel Positions

At a minimum, the following positions are designated as Key Personnel:

5.1 Contract Manager / Program Manager (PM)

• Serves as the primary Contractor point of contact for the CO, COR, OHS/TWPD/HMRD, and

OHS/HCSOD/EMS.

• Responsible for overall contract execution, including schedule, cost, performance, risk management, and coordination across all tasks.

• Ensures implementation of the Project Management Plan (PMP) and the finalized QASP.

• Required Qualifications (minimum):

• Demonstrated experience managing Federal training or health-related contracts or programs of similar size and complexity.

• Experience coordinating with multiple stakeholders and geographically dispersed activities.

5.2 Lead Veterinary Instructor – Canine

• Serves as the clinical and instructional lead for all canine-related curriculum development, training materials, and course delivery.

• Ensures canine training content is evidence-based, operationally relevant, and aligned with

OHS/TWPD/HMRD and OHS/HCSOD/EMS guidance.

• Provides oversight and mentoring for other canine instructors.

• Required Qualifications (minimum):

• Licensed veterinarian (DVM or equivalent) or veterinary specialist with at least 3 years of documented experience in working canine medicine and emergency care; or equivalent combination of veterinary and operational experience as approved by the Government.

• Demonstrated experience in adult education, training, and/or instruction.

• Experience collaborating with EMS clinicians or training EMS providers in prehospital care settings is highly desirable but not required; current or prior EMS clinician credentials (e.g., EMT, Advanced EMT, Paramedic) may be used to demonstrate this experience

5.3 Lead Veterinary Instructor – Equine

• Serves as the clinical and instructional lead for all equine-related curriculum development, training materials, and course delivery.

• Ensures equine training content is evidence-based, operationally relevant, and aligned with

OHS/TWPD/HMRD and OHS/HCSOD/EMS guidance.

• Provides oversight and mentoring for other equine instructors.

• Required Qualifications (minimum):

• Licensed veterinarian (DVM or equivalent) or veterinary specialist with at least 3 years of documented experience in working equine medicine and emergency care; or equivalent combination of veterinary and operational experience as approved by the Government.

• Demonstrated experience in adult education, training, and/ or instruction.

• Experience collaborating with EMS clinicians or training EMS providers in prehospital care settings is highly desirable but not required; current or prior EMS clinician credentials (e.g., EMT, Advanced EMT, Paramedic) may be used to demonstrate this experience.

5.4 Quality Assurance (QA) Lead

• Serves as the contractor’s internal quality, control lead responsible for implementing contractor quality control processes in support of contract requirements.

• Ensures contractor compliance with the Government-approved Project Management Plan (PMP) and supports performance activities consistent with the QASP.

• Ensures that performance data, assessments, and participant feedback are collected, analyzed, and used to drive continuous improvement.

• Coordinates with the PM, Lead Veterinary Instructors, and Government stakeholders to address identified deficiencies and implement corrective actions.

• Required Qualifications (minimum):

• Experience in quality assurance or quality control for training, healthcare, or EMS-related programs.

• Familiarity with performance-based acquisition, metrics, and reporting.

The Contractor may propose additional Key Personnel positions (e.g., Logistics Lead, Training Coordinator) as part of its proposal. Any such positions, once accepted by the Government, will be considered Key Personnel under this contract.

5.5 Key Personnel Availability and Substitution

5.5.1 Initial Staffing

• The Contractor shall identify and propose all Key Personnel in its proposal.

• Upon contract award, the Contractor shall ensure that all Key Personnel are available and in place within the timeframe specified by the Government (or as proposed and accepted).

5.5.2 Substitution and Replacement

• The Contractor shall not remove or replace Key Personnel without prior written approval from the CO, except in cases of emergency or circumstances beyond the Contractor’s control (e.g., illness, death, resignation).

• In such cases, the Contractor shall:

o Notify the CO and COR as soon as practicable; and o Propose a qualified replacement within 15 calendar days (or as directed by the CO).

• Proposed replacements shall have qualifications equal to or greater than those of the individual being replaced and shall be subject to Government review and approval.

5.5.3 Continuity of Operations

• The Contractor shall manage Key Personnel assignments to minimize disruption to ongoing training, curriculum development, and contract management activities.

• The Contractor shall ensure continuity, appropriate cross-training, and documentation so that temporary absences of Key Personnel do not adversely affect performance.

6. TRAVEL

Local and long-distance travel may be required to deliver training at multiple DHS locations. Travel requirements will be specified in the task order and conducted in accordance with applicable Federal Travel Regulations and contract terms

7. PERFORMANCE STANDARDS

Performance standards shall include, at a minimum:

Quality Standards

• Curricula and materials are evidence-based, accurate, and aligned with current veterinary and DHS EMS best practices, as validated by OHS/TWPD/HMRD and OHS/HCSOD/EMS.

• Instructors meet qualification requirements and deliver training in a professional, safe, and effective manner.

• Training venues and equipment are appropriate, safe, and support effective learning.

Quantity Standards

• All requested courses are delivered in accordance with the schedule approved by OHS/TWPD/HMRD.

• All required training materials, assessments, and reports are produced for each course.

Timeliness Standards

• Curricula and training materials are developed or amended within 14 calendar days of notification.

• Training schedules are established and provided no less than 30 calendar days prior to commencement.

• Post-course reports, AARs, and rosters are submitted within 7 calendar days after course completion.

• Quarterly progress reports are submitted within 15 calendar days after the end of each quarter.

Specific performance metrics and acceptable quality levels (AQLs) will be defined in the Quality Assurance Surveillance Plan (QASP).

8. INCENTIVES

Incentives may be used, as determined by the Government, to encourage superior performance in areas such as:

• Exceeding minimum quality standards (e.g., high participant satisfaction, demonstrable improvement in skills).

• Timely and effective curriculum updates in response to emerging threats or operational needs.

• Innovative training methods that improve learning outcomes and operational readiness.

Incentives may be monetary or non-monetary and may include positive or negative adjustments in accordance with the contract type and terms. Specific incentive structures, if used, will be detailed in the contract and aligned with the performance standards and metrics in the QASP.

9. DELIVERABLES & DELIVERABLE SCHEDULE

At a minimum, the contractor shall provide the following deliverables:

• Canine and equine curricula, syllabi, and training materials (initial and amended).

• Training schedules (initial and updated).

• Course rosters, attendance records, and certificates of completion.

• Pre- and post-training assessment tools and results.

• Instructor evaluation summaries.

• After-action reviews (AARs) for each course.

• Quarterly progress reports.

• Final training reports for each course.

• Key Personnel Roster and Updates.

o The Contractor shall provide an initial roster of all designated Key Personnel (including names, roles, and qualifications) and submit updates whenever Key Personnel change, in accordance with the Key Personnel section of this PWS

• Project Management Plan (PMP).

o A written plan describing the Contractor’s approach to managing this requirement, including organizational structure, roles and responsibilities, communication and coordination processes, risk management, and performance monitoring. The PMP shall be submitted for Government review and approval and updated as necessary during contract performance

Due dates shall be stated in terms of calendar days after task order award or notification, as specified above (e.g., 14 days for curriculum updates, 7 days for post-course reporting). The COR will maintain a consolidated deliverables schedule.

# PWS

Reference

Deliverable Description Due Date / Frequency

Recipient Format

1 3.2.1 Project Management Plan (PMP)

Contractor-developed plan describing contract management approach, including organizational structure, key personnel, roles and responsibilities, communication and coordination processes, risk and issue management, and performance monitoring.

Updated as needed during performance.

Initial PMP:

within 30 calendar days after TO award;

updates within 15 calendar days of any signi�icant change or as directed by the

COR.

COR, Alternate COR (ACOR), and CO

Electronic

2 12 Draft Quality Assurance Surveillance Plan

(QASP)

Contractor-developed draft QASP describing performance objectives, metrics, surveillance methods, reporting requirements, and Contractor self-monitoring processes. The Government will review, revise as necessary, and �inalize the QASP.

Within 30 calendar days after TO award (or as speci�ied by COR).

COR, Alternate COR (ACOR), and CO

Electronic

3 12 QASP Updates (as required)

Proposed updates to the QASP when performance standards, metrics, or surveillance methods need to be revised to re�lect changes in mission, requirements, or lessons learned.

As requested by the Government;

Contractor shall submit proposed updates within 15 calendar days of noti�ication, or as directed by the COR.

COR, Alternate COR (ACOR), and CO.

Electronic

Deliverable Description Due Date / Frequency

Recipient Format

4 5 Key Personnel Roster and Updates

Initial roster listing all Key Personnel (names, roles, quali�ications) and updated rosters when Key Personnel are added, removed, or replaced, in accordance with the Key Personnel section.

Initial roster:

within 15 calendar days after TO award;

updates within 15 calendar days of any approved Key Personnel change.

COR, Alternate COR (ACOR), and CO

Electronic

5 3.3 Initial Canine Curriculum Package

Complete canine training curriculum, including syllabus, lesson plans, learning objectives, evaluation criteria, and supporting materials.

Within 30 calendar days after TO award or as speci�ied by COR.

COR and ACOR. Electronic

6 3.4 Initial Equine Curriculum Package

Complete equine training curriculum, including syllabus, lesson plans, learning objectives, evaluation criteria, and supporting materials.

Within 30 calendar days after TO award or as speci�ied by COR.

COR and ACOR Electronic

7 3.3, 3.4 Amended/Updated Curriculum (Canine and Equine)

Revisions to curricula and materials to address emerging threats, updated best practices, or DHS mission changes.

Within 14 calendar days of Government noti�ication.

COR and ACOR Electronic

8 3.3, 3.4 Training Materials (per course)

Student manuals, handouts, reference sheets, multimedia aids, and training equipment lists for each course.

No later than 14 calendar days after noti�ication of a request to conduct a course.

COR and ACOR Electronic

Deliverable Description Due Date / Frequency

Recipient Format

9 3.3, 3.4 Training Schedule Consolidated schedule of planned canine and equine courses (dates, locations, target audience).

Initial schedule:

no less than 30 calendar days prior to contract commencement;

updates as directed.

COR and ACOR Electronic

10 3.3, .4 Course Rosters & Attendance Records

Participant rosters and attendance documentation for each course.

Within 7 calendar days after conclusion of each course.

COR and ACOR Electronic

11 3.3, 3.4 Certi�icates of Completion

Certi�icates for participants who successfully meet course requirements.

Within 7 calendar days after conclusion of each course.

COR and ACOR Electronic

12 3.3, 3.4 Pre- and Post-Training Assessment Results

Aggregated results of knowledge/skills assessments (baseline and post-course), including analysis of learning gains.

Within 7 calendar days after conclusion of each course.

COR and ACOR Electronic

13 3.3, 3.4 Course After-Action Review (AAR)

AAR for each course summarizing strengths, gaps, lessons learned, and recommendations for improvement.

Within 7 calendar days after conclusion of each course.

COR and ACOR Electronic

14 3.3.6, 3.2.3 Quarterly Progress Report

Summary of all training delivered during the quarter, participation metrics, performance trends, issues, and recommendations.

Within 15 calendar days after the end of each quarter.

COR, Alternate COR (ACOR), and CO

Electronic

15 3.3, 3.4 Final Training Report (per course)

Consolidated report for each course including attendance, performance results, materials provided, and identi�ied areas for improvement.

Within 7 calendar days after conclusion of each course (may be combined with AAR if approved by COR).

COR and ACOR Electronic

10. GOVERNMENT FURNISHED EQUIPMENT & INFORMATION

To be determined at the Task Order level.

11. SECURITY

The work under this PWS is expected to be UNCLASSIFIED. However, access to certain DHS facilities, systems, or information may require background checks and/or suitability determinations in accordance with DHS security policies.

The contractor shall comply with all applicable DHS security requirements, including personnel, physical, and information security, as specified in the contract and any associated security documentation.

12. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The contractor will develop a Quality Assurance Surveillance Plan (QASP) to monitor and evaluate performance under this PWS. The QASP will:

• Identify performance objectives and standards.

• Describe the methods and frequency of surveillance (e.g., document review, observation, participant feedback).

• Define acceptable quality levels (AQLs).

• Describe any associated incentives or remedies tied to performance.

The QASP will be provided to the Government for review and approval and attached to this PWS. The contractor shall support Government surveillance activities and provide requested information and access necessary for effective oversight by OHS/TWPD/HMRD and OHS/HCSOD/EMS.

Quality Assurance Surveillance Plan (QASP) Development and Maintenance

The Contractor shall develop and submit a draft Quality Assurance Surveillance Plan (QASP) for Government review and approval. The purpose of the QASP is to describe how the Government will monitor, assess, and report the Contractor’s performance against the performance standards and metrics identified and agreed upon by the Government and the Contractor. The QASP will also describe how the Government will review and verify that the Contractor is meeting those performance standards.

The Government will review, revise as necessary, and finalize the QASP submitted by the Contractor. The final QASP is a Government document used to conduct performance surveillance and will be the basis for monitoring, evaluating, and documenting Contractor performance under this contract.

The intent is for the QASP to be a “living document” that may be reviewed and revised by the Government during contract performance to ensure that it remains valid, useful, enforceable, and aligned with current performance standards and mission needs. The Government shall coordinate with the Contractor regarding any changes made to the QASP that affect Contractor reporting, monitoring responsibilities, or performance expectations. The Contractor shall implement any QASP-related changes as directed by the Contracting Officer (CO) or Contracting Officer’s Representative (COR).

13. APPLICABLE DOCUMENTS

The following documents, or the most current versions in effect at time of award, are applicable to this requirement. The contractor shall comply with all applicable portions:

• 6 U.S.C. § 350 – Department of Homeland Security Chief Medical Officer.

• 6 U.S.C. § 597– Workforce health and safety and related authorities.

• 6 U.S.C. § 321q – Public health and medical preparedness.

• 5 U.S.C. § 7901 and § 7904 – Health services programs.

• 5 U.S.C. § 8101 et seq. – Federal Employees’ Compensation Act.

• 29 C.F.R. Part 1960 – Basic Program Elements for Federal Employee Occupational Safety and Health

Programs.

• DHS Delegation 26000 and related designations (e.g., 00-26000, 00-26002) – Authorities of the Chief

Medical Officer and OHS.

• DHS and Component-specific policies, directives, and instructions related to:

o Working animal programs and animal welfare.

o Emergency Medical Services (EMS) and…