OFF47_Questions_Information_Sessions_9.20.18.docx
DOCX document 18 KB Posted
- Solicitation number
- BD-19-1080-OSD03-SRC3-29155
- Issued by
- Suffolk County, Massachusetts
About this file
This document is a set of questions for an industry information session related to the OFF47 Office Supplies, Recycled Paper and Envelopes contract opportunity in the state of Massachusetts. The session aims to gather information from vendors on industry trends, order fulfillment and punch-out catalog processes, invoicing and returns, environmental practices and value-added services, and logistics and shipping. Key topics include next-day delivery deadlines, software capabilities for punch-out catalogs, technical support and customer service, order tracking and issue resolution, redundancy for ordering systems, online invoicing and returns processes, environmentally preferable products, packaging minimization, and potential supply chain interruptions. The contract opportunity covers office supplies, recycled paper, and envelopes for the state of Massachusetts.
The information session is scheduled for September 20, 2018 with two time slots available. The contract term and any renewal options are not specified in the document. Pricing terms, set-asides, incumbents, funding sources, and other salient commercial details are also not provided.
View the file
Other files
Show all 20
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Industry Trends
1. Are there changes in the industry that would have an impact on this contract?
2. Have there been any major shifts in mill manufacturing capabilities?
Order Fulfillment and Punch-out Catalog Processes
3. What is the deadline a purchaser can order and still receive next-day delivery?
4. What are the software capabilities for punch-out catalogues (G2B)? What are the features that are available, i.e., live tracking, live chat, order status, customer setup, and mapping, etc.
5. Do vendors have dedicated technical support for ordering process? Dedicated customer service team for statewide contracts?
6. What systems do you have in place for tracking customer concerns? And what steps are taken to resolve an order issue?
7. Do you have redundancy capabilities for your ordering system?
9. Do you have online invoicing/open order tracking?
Invoicing/Returns
10. How do you handle invoicing, what is your process of invoicing if there are returns on an order, do reference the same purchase order number throughout a return?
11. What is your process for returns? What is the typical turnaround for damaged or defective products?
Environmental Practices and Value Added Services
12. What is your company’s philosophy on providing or suggesting environmentally preferable products (e.g., recycled content, less toxic…)
13. How do you evaluate and provide environmentally preferable products to your customers? How do you communicate to buyers about these products (online)?
14. What process is used to minimize packaging when shipping products? Is there bundling or return packing available or reusable totes?
15. What are some value added services that can be offered on this contract? E.g. battery recycling, light bulb recycling, product recommendations for environmentally preferable products?
Logistics/Shipping
16. Do you foresee any supply chain interruptions (e.g., trucking)?
17. Where are your warehouse(s) and manufacturing locations?
Vendor Information Sessions for OFF47 Office Supplies, Recycled Paper and Envelopes Metro Café Thursday, September 20, 2018 10:30 a.m.-noon and 1:00 p.m.-2:30 p.m.
File details come from the government source that posted it. Updated .