Attachment_2-Past_Performance_Questionnaire.docx

Attachment 2

PAST PERFORMANCE QUESTIONNAIRE

National Transportation Safety Board Offeror’s Name: ___________________________________________

Title and Organization: _________________________________________________________________ Instructions: Offerors are requested to forward this questionnaire to references listed under responses to the Past Performance portion of the RFP. References should submit completed questionnaires via email to Mr. Bryan J. Moy at bryan.moy@ntsb.gov or via fax at (240) 752-6262. Any questions regarding this questionnaire may be directed to Bryan J. Moy at the email address above.

1. Type of Service. What type of services did the contractor perform for your agency?

2. Quality of Performance. Did the contractor perform in a manner that conformed to contract requirements and demonstrated standards of good workmanship? Please explain.

3. Timeliness of Performance. Did the contractor adhere to the contract schedule?

4. Customer Satisfaction. Did the contractor demonstrate reasonable and cooperative behavior and commitment to customer satisfaction? Did the contractor display a business-like concern for the interest of the customer? Was the customer ultimately satisfied?

5. Based on the contractor’s overall performance, would you award them another contract?

[ ] YES [ ] NO Please explain.