Attachment_005_Past_Perform_survey.pdf

NRC-HQ-40-16-R-0002

ATTACHMENT NO. 005

November 25, 2015

TO: WHOM IT MAY CONCERN

SUBJECT: PAST PERFORMANCE REFERENCE SURVEY IN RESPONSE TO NRC

SOLICITATION NO. NRC-HQ-40-16-R-0002 ENTITLED, “BUILDING OPERATIONS AND

MAINTENANCE SERVICES FOR THE NUCLEAR REGULATORY COMMISSION’S

HEADQUARTERS FACILITY”

The U.S. Nuclear Regulatory Commission (NRC) is currently conducting proposal evaluations for a new contract. Our primary source of information for this part of the evaluation will come from the past performance references that the offeror has provided us. The NRC evaluation panel must ensure that the offeror has both relevant and successful past performance in performing work of a comparable nature and complexity to the NRC’s requirement.

Accordingly, we ask that you complete the enclosed past performance survey and return it directly to the address below via email to adelis.rodriguez@nrc.gov and latoya.cooper@nrc.gov, no later than December 14, 2015 10:00 AM EST. Should you have any questions or require additional information, please contact me on (301) 415-4146 or at latoya.cooper@nrc.gov.

Sincerely, /s/

Mrs. Kala Shankar, Contracting Officer Acquisition Management Division Office of Administration

Enclosure: Past Performance Questionnaire mailto:adelis.rodriguez@nrc.gov%20and%20latoya.cooper@nrc.gov mailto:latoya.cooper@nrc.gov

PAST PERFORMANCE QUESTIONNAIRE

COVER SHEET

Name of offeror questionnaire is being completed for: _________________________________

Name of agency/company completing questionnaire:

Contract Number: _____________________________________________________________

Name, title of person completing questionnaire: _____________________________________

Address: ___________________________

Telephone No.: ______________________

Email Address: ______________________

Length of time your organization has been involved with the offeror: _____________________

PAST PERFORMANCE QUESTIONNAIRE RATING SHEET

RATING SCALE

Please use the following ratings to answer the questions. If you are unable to rate an item because it was not a requirement, never an issue, or you have no knowledge of the item in question, then you should mark “N/A”.

EVALUATION CRITERIA

Excellent - Performance met and exceeded many of the contractual requirements to the organization's benefit.

The contractual performance of the element being evaluated was accomplished with few or no minor problems for which corrective actions were highly effective.

Good - Performance met and exceeded some of the contractual requirements to the organization's benefit.

The contractual performance of the element being evaluated was accomplished with some (or few or no) minor problems for which corrective actions were effective.

Acceptable - Performance met contractual requirements. The contractual performance of the element being evaluated was accomplished with some minor problems for which corrective actions were satisfactory.

Marginal - Performance barely met contractual requirements. The contractual performance of the element being evaluated reflects problems, for which corrective actions have not yet been identified, appear only marginally effective or was not fully implemented.

Unsatisfactory - Performance did not meet some contractual requirement and recovery is not likely in a timely manner. The contractual performance of the element being evaluated reflects serious problems for which corrective actions were ineffective.

N/A - Not applicable or not observed.

NOTE: For statements indicating “Unsatisfactory”, please provide a brief explanation in the comments section of the survey.

CONTRACTOR PERFORMANCE EVALUATION SURVEY

Excellent Good Acceptable Marginal Unsatisfactory N/A

QUALITY OF PRODUCT OR SERVICE:

(1) The Contractor provided a product or service that conformed to contract requirements, specifications, and standards of good workmanship.

(2) The Contractor submitted accurate reports.

(3) The Contractor utilized personnel that were appropriate to the effort performed.

COST CONTROL:

(1) The Contractor performed the effort within the estimated cost/price.

(2) The Contractor submitted accurate invoices on a timely basis.

(3) The Contractor demonstrated cost efficiencies in performing the required effort.

SCHEDULE:

(1) The tasks required under this effort were performed in a timely manner and in accordance with the period of performance of the contract.

(2) The Contractor was responsive to technical and/or contractual direction.

BUSINESS RELATIONSHIPS:

(1) The Contractor demonstrated effective management over the effort performed.

(2) The Contractor maintained an open line of communication so that the Contracting Officer’s Representative (COR) and/or Technical Point of Contact (TPOC) were apprised of technical, cost, and schedule issues.

(3) The Contractor presented information and correspondence in a clear, concise, and businesslike manner.

Excellent Good Acceptable Marginal Unsatisfactory N/A

(4) The Contractor promptly notified the COR, TPOC, and/or Contracting Officer in a timely manner regarding urgent issues.

(5) The Contractor cooperated with the Government in providing flexible, proactive, and effective recommended solutions to critical program issues.

(6) The Contractor made timely award to, and demonstrated effective management of, its subcontractors.

CUSTOMER SATISFACTION

(1) The products/services provided adequately met the needs of the program.

(2) The Contractor was able to perform with minimal or no direction from the COR or the TPOC.

(3) I am satisfied with the performance of the Contractor under this effort.

ADDITIONAL COMMENTS