1. SOW - Cloverleaf HL7 Maintenance and Support_post.docx

National Institutes of Health, Clinical Center Statement of Work

Table of Contents

Background

The mission of the National Institutes of Health (NIH) is to uncover new knowledge that will lead to better health for everyone. The NIH accomplishes that mission by conducting research in its own laboratories; supporting the research of non-Federal scientists in universities, medical schools, hospitals, and research institutions throughout the country and abroad; helping in the training of research investigators; and fostering communication of biomedical information.

The NIH Clinical Center (CC) is a 200-bed federally funded, biomedical research hospital located on the NIH campus in Bethesda, Maryland. The Clinical Center is the delivery setting for all NIH intramural clinical research protocols. The hospital complex consists of two main facilities that are connected to each other by “bridges”. The original 14-story building is 2.5 million square feet and continues to house the clinical laboratories, imaging sciences, surgical suites, and several outpatient clinics. The new 870,000 square foot facility houses inpatient units and day hospitals. The Clinical Center accounts for about half of all NIH-funded clinical research beds in the United States and accommodates about 7,000 inpatient and 70,000 outpatient visits a year. Patients are admitted to the NIH Clinical Center from all over the world for the sole purpose of participating in a clinical research protocol.

The Department of Clinical Research Informatics (DCRI) is responsible for the network infrastructure that supports the technology of all mainframe and desktop computers, and the management and development of applications and databases.

Objective

The objective of this Statement of Work is to provide the Clinical Center, Department of Clinical Research Informatics with Secure Server maintenance and support.

Scope of Work

Cloverleaf Security Server – Bethesda Site

Period of Performance

September 26, 2026 to September 25, 2027

Requirements

· No cost application updates

· E-mail notifications of updates

· Web Knowledge Base for 24x7 support

· 24x7 coverage for telephone technical support (no onsite on remote service)

· Escalation process for critical issues

Place of Performance

NIH Clinical Data Center 10 Center Drive Bldg. 10/Room 1c290 Bethesda, MD 20892

Technical Contact

Yenshei Lui

Government Furnished Equipment (GFE)

There are no GFE requirements

Packaging, Packing, and Shipping Instructions

All deliverable materials will be marked with the date, Offeror’s name, task order number and/or task order name and number, and delivered to:

NIH Clinical Center DCRI Yenshei Liu 10 Center Drive, Building 10, Room 1C290 Bethesda, Maryland 20892-1172

Inspection and Acceptance Criteria

Any and all deliverables and technical products produced will be inspected and accepted by the COR at the NIH, Bethesda, MD. Acceptance may be presumed unless otherwise indicated in writing by the Contracting Officer or the duly authorized representative during the contract period of performance.

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