RFP NIHJT2010001 with Amendment 0001.doc

Table of Contents

PART I—THE SCHEDULE

A-1SECTION A: SOLICITATION/CONTRACT FORM

B-1SECTION B: SUPPLIES/SERVICES AND PRICES/COST

B-1Article B.1 General

B-1Article B.2 Authority

B-1Article B.3 Task Orders Awarded Against the GWAC

B-1Article B.4 Prices and Costs

B-2B.4.1 Rate Refresher

B-2Article B.5 Maximum Program Ceiling and Minimum Contract Guarantee

B-2Article B.6 Work Outside of the Continental United States (OCONUS)

B-2Article B.7 Posting Requirements for Rates

C-1SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C-1Article C.1 Introduction

C-2Article C.2 Scope

C-2C.2.1 Task Area 1 - IT Services for Biomedical Research, Health Sciences, and Healthcare

C-3C.2.2 Task Area 2 - Chief Information Officer (CIO) Support

C-4C.2.3 Task Area 3 - Imaging

C-4C.2.4 Task Area 4 - Outsourcing

C-5C.2.5 Task Area 5 - IT Operations and Maintenance

C-6C.2.6 Task Area 6 - Integration Services

C-6C.2.7 Task Area 7 - Critical Infrastructure Protection and Information Assurance

C-7C.2.8 Task Area 8 - Digital Government

C-8C.2.9 Task Area 9 - Enterprise Resource Management

C-8C.2.10 Task Area 10 - Software Development

C-9Article C.3 Reporting Requirements

C-9Article C.4 IT Security Plan (IT-SP)

D-1SECTION D: PACKAGING, MARKING, AND SHIPPING

D-1Article D.1 General

E-1SECTION E: INSPECTION AND ACCEPTANCE

E-1Article E.1 General

E-1Article E.2 Clauses Incorporated by Reference, FAR 52.252-2 (February 1998)

E-1Article E.3 Place of Inspection and Acceptance

E-1Article E.4 Scope of Inspection

F-1SECTION F: DELIVERIES OR PERFORMANCE

F-1Article F.1 Clauses Incorporated by Reference, FAR 52.252-2 (February 1998)

F-1Article F.2 Period of Performance

F-1F.2.1 GWAC Period of Performance

F-1F.2.2 Task Order Period of Performance

G-1SECTION G: CONTRACT ADMINISTRATION DATA

G-1Article G.1 General

G-1Article G.2 Authorized Users

G-1Article G.3 Roles and Responsibilities

G-1G.3.1 Government Personnel

G-2G.3.2 Contractor Personnel

G-3Article G.4 Contractor Performance Assessment Reporting System (CPARS)

G-3G.4.1 Contractor Performance Evaluations

G-3G.4.2 Electronic Access to Contractor Performance Evaluations

G-3Article G.5 Task Order Procedures

G-4G.5.1 Firm-Fixed Price Task Orders

G-4G.5.2 Cost-Reimbursement Task Orders

G-4G.5.3 Time-and-Materials Task Orders

G-5G.5.4 Incentives

G-5G.5.5 Provisions Applicable to Direct Costs

G-6G.5.6 Service Contract Act

G-6G.5.7 Government Property

G-6G.5.8 Electronic Government Ordering System (e-GOS)

G-6Article G.6 Contract Access Fee Remittance

G-7Article G.7 Invoice Submission

G-7Article G.8 Correspondence

G-7Article G.9 Meetings and Conferences

H-1SECTION H: SPECIAL CONTRACT REQUIREMENTS

H-1Article H.1 Labor Categories

H-1H.1.1 Unique Professional Skills

H-1Article H.2 Restriction on Employment of Unauthorized Alien Workers

H-1Article H.3 Non-personal Services

H-2Article H.4 Contractor Training

H-2Article H.5 Organizational Conflict of Interest

H-2Article H.6 Needle Distribution

H-2Article H.7 Press Releases

H-3Article H.8 Year 2000 Compliance

H-3H.8.1 Service Involving the Use of Information Technology

H-3H.8.2 Non-Commercial Supply Item Warranty

H-4Article H.9 Use of NITAAC Contractor Support

H-4Article H.10 Alternative Dispute Resolution (ADR) Procedures

H-4Article H.11 CIO-SP3 Ombudsman

H-4Article H.12 Reporting Matters Involving Fraud, Waste and Abuse

H-5Article H.13 Hardware/Software Acquisition

H-5Article H.14 Security Considerations

H-5H.14.1 Security Clearances

H-5H.14.2 Additional NIH Requirements

H-6Article H.15 Subcontracting Provisions (Applicable to Other than Small Business)

H-6H.15.1 Small Business Subcontracting Plan

H-6H.15.2 Subcontracting Reports

H-7Article H.16 Electronic Access to Contract

H-7Article H.17 Electronic and Information Technology Accessibility, HHSAR 352.239- 73(a) (January 2010)

H-8Article H.18 Cost Accounting System

H-8Article H.19 Purchasing System

H-8Article H.20 “Ramp On”

H-9Article H.21 “Ramp Off”

H-9Article H.22 Replacement of Team Members under a FAR 9.601(1) Contractor Team Arrangement (CTA)

H-9Article H.23 Privacy Act, HHSAR 352.224-70 (January 2006)

PART II – CONTRACT CLAUSES

I-1SECTION I: CONTRACT CLAUSES

I-1Article I.1 General Clauses for a Cost-Reimbursement Service Contract

I-3Article I.2 General Clauses for a Negotiated Fixed-Price Service Contract

I-4Article I.3 General Clauses for a Time and Material or a Labor Hour Contract

I-6Article I.4 Additional Contract Clauses

I-8Article I.5 Authorized Substitutions of Clauses

I-8Article I.6 Additional FAR Contract Clauses Included in Full Text

PART III – LIST OF DOCUMENTS, EXHIBITS, AND OTHER ATTACHMENTS

J-1SECTION J: LIST OF ATTACHMENTS

J.1-1Attachment J.1 Pricing Tables

J.2-1Attachment J.2 Description of Labor Categories

J.3-1Attachment J.3 Summary Reference Information Sheet (See Section L.3.5.b)

J.4-2Attachment J.4 Past Performance Customer Survey Questionnaire (See Section L.3.5.b)

J.5-1Attachment J.5 Compliance Checklist

J.6-1Attachment J.6 FAR 52-219-1, Small Business Program Representations (MAY 2004)

J.7-1Attachment J.7 List of Acronyms

J.8-1Attachment J.8 Small Business Subcontracting Plan

J.9-1Attachment J.9 Sample Report Templates (see Article C.3)

J.10-1Attachment J.10 Detailed Labor Rate Tables

Part IV—REPRESENTATIONS AND INSTRUCTIONS

K-1SECTION K: REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

L-1SECTION L: INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L-1L.1

GENERAL INFORMATION

L-1L.1.1 Solicitation Provisions Incorporated by Reference, FAR 52.252-1 (February 1998)

L-1L.1.2 Instructions to Offerors – Competitive Acquisition [FAR Provision 52.215-1 (January 2006)]

L-6L.1.3 NAICS Code and Size Standard

L-6L.1.4 Type of Contract and Number of Awards

L-6L.1.5 Commitment of Public Funds

L-6L.1.6 Communications Prior to Contract Award

L-6L.1.7 Release of Information

L-6L.1.8 Preparation Costs

L-6L.1.9 Service of Protest - FAR 52.233-2 (SEP 2006)

L-7L.2

INSTRUCTIONS TO OFFERORS

L-7L.2.1 General Instructions

L-7L.2.2 Contract Type and General Clauses

L-7L.2.3 Electronic Submission of Proposal (No Paper)

L-8L.2.4 Rejection of Multiple or Alternate Offers

L-8L.2.5 Evaluation of Proposals

L-8L.2.6 Privacy Act – Treatment of Proposal Information

L-8L.2.7 Point of Contact for the CIO-SP3 Solicitation

L-9L.2.8 Central Contractor Registration (CCR)

L-9L.2.9 News Releases

L-9L.2.10 Timely Resubmissions

L-9L.2.11 Proposal Revisions Requested by the Government

L-9L.2.12 Organization and Page Limitations

L-11L.3

CONTENTS

L-11L.3.1 Section 1 (General)

L-14L.3.2 Section 2 - Factor 1 (Management and Technical Approach)

L-15L.3.3 Section 3 – Factor 2 (Technical Understanding and Capability for Each Task Area)

L-16L.3.4 Section 4 – Factor 3 (Small Disadvantaged Business Participation)

L-17L.3.5 Section 5 – Factor 4 (Past Performance)

L-18L.3.6 Section 6 – Factor 5 (Price and Cost)

L-20L.4 Small Business Subcontracting Plan

L-22L.5 Other Administrative Data

L-22L.5.1 Property

L-22L.5.2 Financial Capacity

L-23L.6 Security Requirements for Federal Information Technology Resources

M-1SECTION M: EVALUATION FACTORS FOR AWARD

M-1M.1

GENERAL

M-3M.1.1 Conflict of Interest

M-3M.1.2 Discussions

M-3M.1.3 Contract Team Arrangements (CTAs)

M-3M.2

NON-COST FACTORS EVALUATION CRITERIA

M-5M.2.1 Go/No-Go Requirements

M-5M.2.2 Factor 1 – Management and Technical Approach

M-7M.2.3 Factor 2 – Technical Understanding and Capability for Each Task Area

M-8M.2.4 Factor 3 – Small Disadvantaged Business Participation

M-8M.2.5 Factor 4 – Past Performance

M-9M.3

FACTOR 5 - PRICE AND COST EVALUATION

M-9M.3.1 Price Analysis

M-10M.3.2 Cost Analysis

M-10M.3.3 HUBZone Small Business Concerns

M-10M.4

SMALL BUSINESS SUBCONTRACTING PLAN

M-11M.5

RESPONSIBILITY DETERMINATION

M-11M.6 PRE-AWARD ON-SITE EQUAL OPPORTUNITY COMPLIANCE EVALUATION, FAR 52.222-24 (February 1999)

List of Tables

PART I—THE SCHEDULE

B-3Table 1 - Contractor Site Loaded Labor Rates During the Contract

B-7Table 2 - Government Site Loaded Labor Rates During the Contract

E-1Table 3 - Federal Acquisition Regulation (48 CFR Chapter 1) Clauses Related to Section E:

F-1Table 4 - Federal Acquisition Regulation (48 CFR Chapter 1) Clauses Related to Section F

PART II – CONTRACT CLAUSES

I-1Table 5 - Federal Acquisition Regulation (FAR) (48 CFR Chapter 1) Clauses (Cost Reimbursement Service Contract)

I-2Table 6 - Department Of Health And Human Services Acquisition Regulation (HHSAR) (48 CFR Chapter 3) Clauses (Cost Reimbursement Service Contract)

I-3Table 7 - Federal Acquisition Regulation (FAR) (48 CFR Chapter 1) Clauses (Fixed Price Service Contract)

I-4Table 8 - Department Of Health And Human Services Acquisition Regulation (HHSAR) (48 CFR Chapter 3) Clauses (Fixed Price Service Contract)

I-4Table 9 - Federal Acquisition Regulation (FAR) (48 CFR Chapter 1) Clauses (Time & Material/Labor Hour Contract)

I-6Table 10 - Department Of Health And Human Services Acquisition Regulation (HHSAR) (48 CFR Chapter 3) Clauses (Time & Material/Labor Hour Contract)

Part IV—REPRESENTATIONS AND INSTRUCTIONS L-1Table 11 - Federal Acquisition Regulation (48 CFR Chapter 1) Clauses Related to Section L

M-3Table 12 - Outline of Non-Cost Factors, Subfactors, and Elements

M-4Table 13 - Description of Technical Factor/Subfactor Ratings

PART I—THE SCHEDULE TC "PART I—THE SCHEDULE" \l 4 \n THE INFORMATION SET FORTH IN SECTION A - SOLICITATION/CONTRACT FORM , HEREIN CONTAINS IMPORTANT INFORMATION FOR ANY OFFEROR INTERESTED IN RESPONDING TO THIS SOLICITATION. ANY CONTRACT RESULTING FROM THIS SOLICITATION WILL INCLUDE IN ITS SECTION A - SOLICITATION/CONTRACT FORM , ACCOUNTING, APPROPRIATION AND GENERAL INFORMATION APPLICABLE TO THE CONTRACT AWARD.

THE CONTRACT SCHEDULE SET FORTH IN SECTIONS B THROUGH H , HEREIN, CONTAINS CONTRACTUAL INFORMATION PERTINENT TO THIS SOLICITATION. IT IS NOT AN EXACT REPRESENTATION OF THE CONTRACT DOCUMENT THAT WILL BE AWARDED AS A RESULT OF THIS SOLICITATION. THE CONTRACT COST OR PRICE AND OTHER CONTRACTUAL PROVISIONS PERTINENT TO THE OFFEROR (i.e., those relating to the organizational structure [e.g., Non-Profit, Commercial] and specific cost authorizations unique to the Offeror's proposal and requiring Contracting Officer Prior Approval) WILL BE DISCUSSED IN THE NEGOTIATION PROCESS AND WILL BE INCLUDED IN THE RESULTANT CONTRACT. THE ENCLOSED CONTRACT SCHEDULE IS INTENDED TO PROVIDE THE OFFEROR WITH THE NECESSARY INFORMATION TO UNDERSTAND THE TERMS AND CONDITIONS OF THE RESULTANT CONTRACT.

SECTION A: SOLICITATION/CONTRACT FORM

See Standard Form (SF) 33 attached

SECTION B: SUPPLIES/SERVICES AND PRICES/COST

Article B.1 General The Chief Information Officer – Solutions and Partners 3 (CIO-SP3) Government-wide Acquisition Contract (GWAC) is a ten (10) year Indefinite Delivery/ Indefinite Quantity (IDIQ) contract. This contract is intended to provide information technology (IT) solutions and services as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen Act of 1996. These IT solutions and services include health and biomedical-related IT services to meet scientific, health, administrative, operational, managerial, and information management requirements. The contract also contains general IT services partly because medical systems are increasingly integrated within a broader IT architecture, requiring a systems approach to their implementation and a sound infrastructure for their operation.

Through this contract, the National Institutes of Health (NIH) Information Technology Acquisition and Assessment Center (NITAAC) will award multiple IDIQ contracts under which federal government agencies can award task orders to acquire IT services. These task orders will employ various pricing arrangements such as Firm-Fixed-Price (FFP), Cost-Plus-Fixed-Fee (CPFF), Cost-Plus-Award-Fee (CPAF), Cost-Plus-Incentive-Fee (CPIF), and Time-and-Materials (T&M), all of which are to be issued in accordance with the Federal Acquisition Regulation (FAR).

Article B.2 Authority The Office of Management and Budget (OMB) has designated NIH as an Executive Agent for government-wide IT acquisitions pursuant to Section 5112(e) of the Clinger-Cohen Act, 40 U.S.C. Sec. 11302(e). The scope of this designation includes the award and administration of the GWAC and delegation of authority for the award and administration of the task orders as set forth in Article G.5, Task Order Procedures. The authority of the Procuring Contracting Officer (PCO), and the Agency Ordering Contracting Officer (OCO) are defined in Article G.3, Roles and Responsibilities.

Article B.3 Task Orders Awarded Against the GWAC Upon award of the GWAC, and pursuant to FAR 16.504(a)(4)(vi), any duly warranted federal government contracting officer (as that term is defined in FAR 2.1) in good standing with the appropriate contracting authority is authorized to issue task orders under this contract. For purposes of this contract, these individuals are referred to as OCOs. Task orders may be multi-year or include options as defined in FAR Part 17 and agency-specific FAR Part 17 supplements. Refer to Article F.2.2 for task order period of performance.

Article B.4 Prices and Costs

At the time of award of this GWAC, the price schedules set forth in Table I – “Contractor Site Loaded Labor Rates During the Contract” and Table 2 – “Government Site Loaded Labor Rates During the Contract” will contain “Loaded” Hourly Labor Rates for each year of the contract for work to be performed within CONUS. These price schedules can be used on FFP and T&M task orders. See FAR 52.232-7, Payments under Time-and-Materials and Labor-Hour Contracts (Feb 2007) for a definition of these rates. The loaded hourly rates are ceiling price rates and contractors may, at their discretion, elect to propose lower hourly rates when responding to a request for a task order proposal.

For Cost Reimbursement task orders, the contractor will provide to the OCO complete supporting schedules identifying all applicable direct and indirect costs for performance of the task order. Contractors with government-approved rates should submit the most recently approved provisional indirect billing and actual rates for both direct and indirect costs. Contractors without audited rates shall propose indirect rates in accordance with FAR Part 31. The fee will be negotiated for each task order consistent with statutory limitations. If the task order type is to be CPAF or CPIF, the fixed portion of fee and the award or incentive portion will be clearly differentiated. Refer to Article G.5.2 for further information regarding Cost Reimbursement task orders.

B.4.1 Rate Refresher Because of the dynamic nature of IT services and potential changes in market conditions, the PCO may determine that there is a need to reassess the rates that have been negotiated and agreed upon in Section B during the contract period of performance. If warranted, rates will be renegotiated with all contractors; however, renegotiation of rates will occur no more frequently than every two years.

Article B.5 Maximum Program Ceiling and Minimum Contract Guarantee The total contract ceiling that may potentially be awarded under the GWAC is $20 billion for the ten-year period of performance.

The minimum guarantee will be $250. During the time period between contract award and September 30, 2011, contractors that have not been awarded task orders may invoice the government for the minimum guarantee.

Article B.6 Work Outside of the Continental United States (OCONUS) It is anticipated that there may be task orders under this contract for work outside the United States. “OCONUS” is defined as other than the 48 contiguous states plus the District of Columbia. The contractor will be compensated for work performed OCONUS based on the methodology proposed by the contractor and accepted by the OCO for award of an individual task order.

The U.S. Department of State’s Bureau of Administration, Office of Allowances, (http://aoprals.state.gov/) publishes quarterly report indexes of living costs abroad, per-diem rate maximums, quarter’s allowances, hardship differentials, and danger pay allowances for contractors to follow when proposing on OCONUS efforts. No allowances, other than those listed by the U. S. Department of State, shall be allowed on task orders.

The Department of State Standardized Regulations (DSSR) are the controlling regulations for allowances and benefits available to all U.S. Government civilians assigned to foreign areas. For task orders issued under the GWAC, contractor civilians assigned to foreign areas shall not exceed the allowances and benefits in the DSSR. For OCONUS task orders where costs are not specifically addressed in the DSSR, the government will reimburse the contractor for all reasonable, allowable, and allocable costs in accordance with FAR 31, Contract Cost Principles and Procedures.

Article B.7 Posting Requirements for Rates Contractors shall post their rates at their individual websites within 30 days after contract award consistent with the format shown in Table 1 through Table 2 below (see also Article H.16, Electronic Access to Contract). Upon award of the GWAC, the contractor consents to the government posting their rates and any changes thereof on the applicable government website. Attachment J.2 contains descriptions of the labor categories.

Table 1 - Contractor Site Loaded Labor Rates During the Contract Notes:

(1) Contractors are required to propose on all labor categories.

(2) These rates shall not include the contract access fee (CAF) as described in Article G.6. See

Article G.6 for instructions on adding the CAF to the rates when submitting proposals under task orders that result from the GWAC.

(3) Pricing for task order options exceeding the period of performance of the GWAC will be agreed upon at the task order level but will not exceed the escalation rates published in the then current Bureau of Labor Statistics Employment Cost Index.

Key – Level I is the most junior of any one labor category

Levels II and III are sequentially more senior A table of the time periods for each year will be inserted at time of award

0001 AO02

0001 CM00

0001 FC00

0001 FD00

0001 FE00

0001 FF00

0001 FG01

0001 FG02

0001 FH00

0001 FI00

0001 FJ00

0001 FK00

0001 FL00

0001 FM00

0001 FN00

0001 FO00

0001 FP00

0001 FQ00

0001 FR00

0001 EN00

0001 EO00

0001 EP01

0001 EP02

0001 EP03

0001 EQ01

0001 EQ02

0001 EQ03

0001 ER00

0001 ES01

0001 ES02

0001 ET01

0001 ET02

0001 ET03

0001 EU00

0001 EV00

0001 EW00

0001 EX00

0001 EY01

0001 EY02

0001 EY03

0001 EZ00

0001 FA01

0001 FA02

0001 FB01

01 DU00

Table 2 - Government Site Loaded Labor Rates During the Contract Notes:

(1) Contractors are required to propose on all labor categories.

(2) These rates shall not include the contract access fee (CAF) as described in Article G.6. See

Article G.6 for instructions on adding the CAF to the rates when submitting proposals under task orders that result from the GWAC.

(3) Pricing for task order options exceeding the period of performance of the GWAC will be agreed upon at the task order level but will not exceed the escalation rates published in the then current Bureau of Labor Statistics Employment Cost Index.

Key – Level I is the most junior of any one labor category

Levels II and III are sequentially more senior A table of the time periods for each year will be inserted at time of award)

0002 AO02

0002 CM00

0002 FC00

0002 FD00

0002 FE00

0002 FF00

0002 FG01

0002 FG02

0002 FH00

0002 FI00

0002 FJ00

0002 FK00

0002 FL00

0002 FM00

0002 FN00

0002 FO00

0002 FP00

0002 FQ00

0002 FR00

0002 EN00

0002 EO00

0002 EP01

0002 EP02

0002 EP03

0002 EQ01

0002 EQ02

0002 EQ03

0002 ER00

0002 ES01

0002 ES02

0002 ET01

0002 ET02

0002 ET03

0002 EU00

0002 EV00

0002 EW00

0002 EX00

0002 EY01

0002 EY02

0002 EY03

0002 EZ00

0002 FA01

0002 FA02

0002 FB01

01 DU00

SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

Article C.1 Introduction This contract is intended to provide IT solutions and services as defined in FAR 2.101(b) and further clarified in the Clinger-Cohen Act of 1996. NITAAC intends to award multiple IDIQ contracts for acquiring a wide range of IT services and solutions for the Institutes and Centers (ICs) of the NIH, for the Department of Health and Human Services (DHHS), and for all other federal agencies. These IT services include health, health science and biomedical-related IT services to meet scientific, health, administrative, operational, managerial, and information management requirements. The contract also contains general IT services partly because healthcare systems are increasingly integrated within a broader IT architecture, requiring a systems approach to their implementation and a sound infrastructure for their operation. The focus of this contract is to provide to government agencies a mechanism for quick ordering of needed IT solutions and services at equitable and reasonable prices.

The task areas included in the contract, in particular the Task Area 1, “IT Services for Biomedical Research, Health Sciences and Healthcare,” support and provide consistency with the accountability goals of the Federal Health Architecture (FHA), whereby federal agencies are to coordinate effective capital planning activities and invest in and implement interoperable health IT.

The task areas included in the contract are also designed to support the IT services described in the Federal Enterprise Architecture (FEA). Several examples follow:

1) Task Area 2 (Article C.2.2), Chief Information Officer (CIO) Support can be used to develop and maintain agency enterprise architectures, in support of the FEA.

2) For inherently IT components of the FEA, CIO-SP3 includes task areas that directly address those components. For example, the FEA includes document management as a digital asset service in the Service Reference Model (SRM) that can be addressed through Task Area 8 (Article C.2.8), Digital Government.

3) For non-IT components of the FEA, the contract includes task areas that support the automation of those components. For example, supply chain management is a business management service in the SRM. Task Area 9 (Article C.2.9), Enterprise Resource Planning includes the services needed to automate supply chain management.

4) Several FEA components provide support for the execution of IT functions, e.g., customer relationship management, a customer service in the SRM. These components can be supported through Task Area 4 (Article C.2.4), Outsourcing and Task Area 5 (Article C.2.5), IT Operations and Maintenance (O&M).

5) The FEA Technical Reference Model (TRM) includes standards and technology that would be selected and integrated into systems under specific task orders. For example, web servers are a delivery server in the TRM that could be selected and installed as part of Digital Government task area. In general, all task areas ultimately to be awarded under the contract must be compatible with the agency architecture defined by the agency’s TRM. The standards and technology of the TRM will always be incorporated into the systems that are planned and developed under task orders awarded under the contract.

6) The contract can be used to award task orders that support the Performance Reference Model (PRM) by collecting agency metrics affected by the task. All task areas involve collecting applicable data for the PRM measurement category of Information and Technology Management. Task orders can also support the automation, collection, and evaluation of non-IT measurement areas.

7) The contract can be used to award task orders that require contractors to provide services that plan, implement and manage data defined in an agency’s Data Reference Model (DRM).

This Statement of Work (SOW) is intended to outline the general requirements required of contractors under the contract. Specific details of task assignments, deliverables, documentation, training, applicable government/department/industry standards, etc., will be provided within individual task orders.

The contractor, acting as an independent contractor and not as an agent of the government, shall furnish all materials, personnel, facilities, support and management necessary to provide the services and solutions as set forth below in accordance with the Statement of Work. The geographic scope of this requirement includes the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

Article C.2 Scope Ten task areas constitute the technical scope of this contract:

Task Area 1:

IT Services for Biomedical Research, Health Sciences, and Healthcare Task Area 2:

Chief Information Officer (CIO) Support Task Area 3:

Imaging Task Area 4:

Outsourcing Task Area 5:

IT Operations and Maintenance Task Area 6:

Integration Services Task Area 7:

Critical Infrastructure Protection and Information Assurance Task Area 8:

Digital Government Task Area 9:

Enterprise Resource Planning Task Area 10:

Software Development Each of the task areas described below identifies examples of the types of services that may be included under each task area. The examples are not exhaustive, and other IT services, as required, may be associated with the task areas defined in this statement of work.

Task Area 1 specifically provides examples of solutions and services pertaining to biomedical research, health sciences, and healthcare. However, all other nine task areas may be used to support a health-related mission. For this reason, in addition to providing an expertise in IT services, the contractor must demonstrate that it has a domain-specific capability in a health-related mission.

C.2.1 Task Area 1 - IT Services for Biomedical Research, Health Sciences, and Healthcare

The objective of this task area is to support Biomedical Research, Health Sciences and Healthcare by performing studies and analyses and providing operational, technical, and maintenance services for the systems, subsystems, and equipment, some of which interface with, and are extensions to, information systems throughout the federal government. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Health Sciences Informatic and Computational Services

b) Health Communication Support Services and Enhancements to Facilitate Integration and Data Exchange at the Federal, State, and Local Level

c) Integration of Health Systems Across Federal Agencies and Public and Private Healthcare Systems

d) Modernization and Enhancement of Existing Health IT Legacy Systems

e) Automation of Administrative and Clinical Processes

f) Biomedical Information Services

g) Biomedical Modeling, Visualization, and Simulation

h) Biosurveillance and Disease Management Support

i) Scientific Computing Services

j) IT Clinical Support Services

k) Telemedicine (e.g., mobile health/mHealth)

l) Healthcare Payment Processes and Fraud and Abuse in Medical Claims

m) Health Emergency Preparedness and Response to Include IT Support for Epidemic and Bio-Terrorism Simulations, Emergency Response Training, Exercise Support, etc.

n) Security of Healthcare and Biomedical Research Systems

o) IT Service Management

p) Healthcare Systems Studies

q) Natural Language Processing Software and Services (Biology/Medicine Focus)

r) Medical Computer-based Training

s) Standards Development for Health IT Services

C.2.2 Task Area 2 - Chief Information Officer (CIO) Support

The objective of this task area is to support Chief Information Officers (CIOs) in implementing laws, regulations, and polices and to facilitate evolving CIO practices. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) IT Governance Process Development and Management

b) Workforce Management

c) Capital Planning and Investment Control Support

d) Independent Verification and Validation

e) Agency Information Technology Architecture Support

f) IT Portfolio Analysis

g) Risk Management

h) Program Analyses and Implementation (including Business Cases Analysis, Cost/Benefit Analysis and Cost Effectiveness Analyses)

i) IT Organizational Development

j) Program Management Office Support

k) Advisory and Assistance Services

l) FEA Alignment Support Services

m) Market Research C.2.3 Task Area 3 - Imaging

This objective of this task area addresses systems and services that support the collection, storage, and retrieval of digital images. Digital images can include scanned documents, medical images, geographical information systems, video, and photographs. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Document Management Systems

b) Image Conversion

c) Image Content Management

d) Medical Imaging, including Picture Archiving and Communication Systems

e) Document Imaging

f) Workflow Management for Digital Imaging Functions

g) Geospatial and Scientific Imaging

h) Environmental Imaging

i) Image Analysis

j) 3D Immersive Visualization

k) Imaging Related to Laboratory and Test Equipment

l) Security Imaging

m) Identity and Access Management C.2.4 Task Area 4 - Outsourcing

The objective of this task area is to provide the Information Technology (IT) infrastructure and IT services required to assume management and operations of government IT resources and IT business functions. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Program Management

b) Management of Call Centers

c) Network Operations and Web Management Support

d) Leasing of Hardware and Software

e) Tools and Applications (including Application Service Provider)

f) Hardware/Software Maintenance

g) Transition Planning

h) A-76 Studies Specific to IT Operations or Support

i) Data Base Administration and Data Storage Management

j) Backup and Recovery Services System Console Operations

k) Production Control and Management

l) Asset Management (including Radio Frequency Identification [RFID] Tracking)

m) IT Acquisition Management

n) Desktop Computing as a Unified Service

o) Managed IT Services Support

p) IT Impact Analyses

q) Workflow Management

r) Implementation of Standards (e.g., International Organization for Standardization (ISO) 9000, Capability Maturity Model Integration (CMMI), IT Services Management)

s) Solution Leasing

t) Software-as-a-service (SaaS)

u) Cloud Computing

C.2.5 Task Area 5 - IT Operations and Maintenance

The objective of this task area is to support the operation and maintenance of IT systems, keeping IT systems viable with supported vendor releases or off-the-shelf applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframes, client/server, web-based applications, and networking. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Operational Support

b) Software Maintenance and Upgrades

c) Telecommunications Maintenance (Data, Voice, Images, including Wireless)

d) Infrastructure Management Services (IMS)

e) Configuration Management

f) Network/Hardware Support

g) Help Desk/IT Support

h) Resource Management

i) Backup and Recovery Management

j) Installation, Configuration, and Tuning

k) Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.

l) System Management

m) IT Training

n) IT Operation and Maintenance Planning

o) Data Quality Management

p) Transformation Services

q) Continual Service Improvement

r) Balanced Scorecard for Operations

s) IT Infrastructure Optimization

C.2.6 Task Area 6 - Integration Services The objective of this task area is to support the development and deployment of integrated information systems, which includes the integration of technical components, information technology components, organizational components and documentation. Integration projects can support a wide range of agency functions. In the healthcare and research domain, medical imaging systems, patient management systems, clinical management systems, and laboratory management systems are often provided via integration of commercial components with existing infrastructure. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Infrastructure Engineering, Development, Implementation, Integration

b) Enterprise Application Integration

c) Gap Analysis and Benchmarking

d) Data Migration and Integration

e) Acquisition Support

f) Risk Assessment

g) Open Source Integration

h) Enterprise Data Management

i) Collaboration Tools

j) Business Process Reengineering

k) Test and Evaluation Services

l) Financial Analysis

m) Feasibility Studies

n) Requirements Analysis

o) System Design Alternative (SDA) Studies

p) Systems Engineering

q) Architecture Validation and Verification C.2.7 Task Area 7 - Critical Infrastructure Protection and Information Assurance The objective of this task area is to support the protection of critical infrastructure, assurance of agency information, and operations that protect and defend information and information systems by ensuring confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, protection, detection, monitoring, and event react capabilities. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Cyber Security

b) Critical Infrastructure Asset Identification and Configuration Management Databases

c) Information Assurance of Critical Infrastructure

d) Risk Management (Vulnerability Assessment and Threat Identification)

e) Facility Protection Planning

f) Information Systems Security

g) Security Operations Center Development and Operations Management

h) Application Security

i) Disaster Recovery

j) Critical Infrastructure Continuity and Contingency Planning

k) Incident Response Planning and Execution

l) Security Certification and Accreditation

m) Training and Awareness Programs

n) Exercises and Simulation

o) Federal Information Security Management Act (FISMA) Implementation Support

p) Health Insurance Portability and Accountability Act Implementation Support

q) Cryptographic Support and Services

r) Record Management

s) Public Key Infrastructure

t) Trusted Internet Connections implementation

u) Security Review and Analysis of Automated Information Systems

v) Identity Management and Assurance

w) Intelligent, Automated Data Collection and Analysis

x) IT Forensics and eDiscovery C.2.8 Task Area 8 - Digital Government

The objective of this task area is to support government services that are provided through digital, electronic means, creating a transparent interaction between government and citizens (G2C – government-to-citizens), government and business enterprises (G2B – government-to-business enterprises) and government interagency relationships (G2G - government-to-government). A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) Data Warehousing and Data Mining

b) Business Intelligence

c) Web Development and Support

d) Electronic Commerce and Electronic Data Interchange

e) Customer Relationship Management

f) Knowledge Management (IT-based sharing/storing of agency individuals’ knowledge)

g) IT –Enhanced Public Relations

h) IT Strategic Planning

i) Records/Document Management

j) Business-to-Government (B2G) Solutions

k) Communications Management

l) Accessibility Services (508 and 504 compliance)

m) Automated Abstraction, Taxonomies, and Ontologies

n) Deep web and federated searching

o) Computational linguistics and machine-based translation

p) Telecommuting Support Services

q) Interactive Marketing C.2.9 Task Area 9 - Enterprise Resource Planning The objective of this task area is to support the implementation of enterprise management applications and systems in the federal environment, which are integrated software applications used to control, monitor, and coordinate key business activities across an enterprise. These applications generally fall into the following categories: Financials, Human Resources, Logistics, Manufacturing, and Projects. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a) ERP Package Implementation

b) Integration of Business Systems

c) Business Consulting Services

d) Business Transformation and Business Process Reengineering

e) Business Systems Modernization

f) IT Software Package Selection

g) ERP IT Infrastructure

h) ERP Infrastructure Planning, Installation, and Tuning

i) Performance Load Testing

j) ERP End User Training

C.2.10 Task Area 10 - Software Development

The objective of this task area is to develop customized software applications, database applications, and other solutions not available in off-the-shelf modular software applications. A comprehensive, but not limited, sampling of work to be performed under this task area is shown below:

a. Requirements Analysis, Design, Coding, and Testing

a. Production Deployment

a. Application Prototyping

a. Multimedia Software for Patient/Staff Education

a. Program Evaluation Software

a. Administrative and General Decision Support Software

a. Business Intelligence and Analytics

a. GIS-Enhanced Planning and Program Evaluation Software

a. Web 2.0 Development and Management

a. Database Development and Management

a. Clinical Protocol and Quality Assurance Decision Support Software Article C.3 Reporting Requirements All reports required herein shall be submitted in electronic format through the Electronic Government Ordering System (e-GOS) (see Article G.5.8 for further information). The contractor is responsible for the following reports at the contract level for active task orders:

1. Quarterly Sales Report—includes as a minimum: Contractor Name, Period covered by report, NITAAC Tracking Number, Period of Performance, Ordering Agency, Task Order Type, Task Order Award Ceiling, Task Order Funded Value (less Contract Access Fee), Contract Access Fee, Total (Total Order Value + Contract Access Fee), Change in Task Order Funded Values Since the Previous Report for each active task order, and any applicable comments the contractor may have relative to the task order.

2. Monthly Check Report— Provides task order-level detail for the check submitted monthly that is the sum of all contract access fees collected each month. As a minimum the report includes: Contractor Name, Period covered by report, NITAAC Tracking Number, Date of Order, Funded Sales, Access Fee, and Amount Applied.

Sample report templates are provided under Attachment J.9. Monthly reports are due by the 10th of each month following the month reported upon. Quarterly reports are due by the 15th of the month following the end of the quarter:

Quarter 1 (October 1 – December 31) by 15 January

Quarter 2 (January 1 – March 31) by 15 April

Quarter 3 (April 1 – June 30) by 15 July

Quarter 4 (July 1 – 30 September) by 15 October

Article C.4 IT Security Plan (IT-SP) In accordance with HHSAR Clause 352.239-72, Security Requirements For Federal Information Technology Resources, the contractor shall submit the IT-SP within thirty (30) days after contract award. The IT-SP shall be consistent with, and further detail the approach to, IT security contained in the Contractor's bid or proposal that resulted in the award of this contract.