Life_Techologies_Intellectual_Property_Letter.pdf

Thermo Fisher Scientific

Life Sciences Solutions

3175 Staley Road, Grand Island NY 14072

800-955-6288 www.lifetechnologies.com

Dear Customer, We wish to inform you that Life Technologies field service engineers are the only personnel that are manufacturer-trained and certified to perform maintenance services. Life

Technologies invests in the continuous training of its field service engineers to keep them current with the development of our instruments and technology. There may be personnel of other service providers that were previously employed at Life Technologies however they no longer undergo the on-going training that Life Technologies require for its field service engineers to maintain their certification.

Also, through the many years that Life Technologies has designed, built and serviced its instruments, we have created service documentation (e.g., service manuals, installation and operation protocol (IQ/OQ), planned maintenance checklist) and service tools (e.g., calibration software, temperature verification device) that we use in performing services. The service documentation and service tools are copyrighted and/or proprietary to Life Technologies. Life

Technologies has not authorized any third party service providers to copy or make derivatives of or use any of the service documentation and/or service tools for any purposes including, but not limited, to the use of, or copying of, Life Technologies’ IQ/OQ protocol or portions of that protocol in performing its qualification services. The unauthorized use, copying, or making derivatives of the service documentation and service tools is a violation of Life Technologies intellectual property rights.

Please feel free to contact your local Life Technologies service sales representative to learn more about our services and competitive pricing. We look forward to another year of supporting you.

Sincerely yours, Joe Tkach

Service Sales and Operations Manager