NGCS Statement of Work - SOW - 7 Nov 24.pdf

MCCONNELL AFB - MIGRATION TO NEXT GENERATION CORE

SERVICES (NGCS)

STATEMENT OF WORK

GOOTEE, KEVIN A CIV USAF AMC 22 CS/SCX

Table of Contents

1. Scope of Work

2. Introduction

3. Project Overview

4. Scope of Services

5. Project Time Frame

6. Contractor Responsibilities

7. Project Management

8. Solution Design

9. Installation

10. Test and Turn-Up

11. Customer Responsibilities

12. Site Preparation Delays

13. Customer Site Not Ready

14. Project Governance

15. Change Control Process

16. Approval and Acceptance

17. Acceptance Criteria

18. Project Contacts

19. Assumptions

20. Additional Pricing Terms and Conditions

21. Appendices

Scope of Work

Introduction

This Statement of Work (SOW) details the migration and implementation of managed services of an Emergency Services IP network (NGCS) for McConnell Air Force Base. The migration will provide managed 9-1-1 call routing, call delivery services, support of SMS to 9-1-1 text messages, and call management features. The SOW is issued to establish clear terms for the deployment of the service, including associated equipment, project timelines, and responsibilities.

Project Overview

Solution Summary

The project will involve the following components:

• 9-1-1 call delivery and routing over a managed IP network.

• Support for Automatic Location Identification (ALI) and Automatic Number Identification (ANI).

• Management of incoming 9-1-1 calls from Originating Service Provider (OSP) networks.

• Integration of IP-enabled NENA i3 Public Safety Answering Point (PSAP) and support for legacy PSAP CPE hosts.

The proposed solution shall comply with the NENA i3 standard in effect at the time of system implementation and maintain compliance as the standard evolves.

Scope of Services

The following products or services are included in the scope for this project:

• Primary Managed IP Network Connections: Installation and management of the primary connection for NGCS services.

• Secondary Managed IP Network Connections: Installation and management of a backup IP network connection.

• Call Routing Services: Implementation and configuration of call routing for 9-1-1 calls.

• Text-to-911 Services: Provision of a web-based platform for text-to-911 capability.

• Legacy PSAP Gateway (LPG): Interface legacy PSAP with the new system.

• Project Management: Dedicated project management throughout the project lifecycle.

• System Testing and Cutover Support: Full system testing and cutover support, including contingency routing.

Project Time Frame

• Estimated Start Date: Upon contract signing.

• Estimated End Date: 180 days from contract signing.

• The start and end dates may vary based on site readiness, equipment availability, and other variables.

Contractor Responsibilities

The Contractor will be responsible for executing the following activities:

1. Project Management: Assignment of a designated Project Manager for oversight and management of all integration activities.

2. Solution Design and Documentation: Detailed design sessions to review existing infrastructure and plan the migration.

3. System Installation and Configuration: Installation of network edge devices and any required interfaces.

4. System Testing: Execution of comprehensive tests to verify system functionality.

5. Cutover Support: Coordination and management of the final cutover, ensuring minimum disruption.

6. 24/7 Support: Provision of support services via the 9-1-1 Resolution Center.

Project Management

The Contractor shall assign a designated Project Manager responsible for:

1. Planning and executing the integration.

2. Conducting regular status meetings.

3. Developing and managing the Project Plan.

4. Scheduling pre-cutover testing.

5. Managing and coordinating the final system cutover.

Solution Design

The project will begin with a solution design phase, which includes:

1. Pre-Planning and Call Flow Session: Review current network and call routing configurations.

2. Network Compatibility Assessment: Verify compatibility between existing infrastructure and the new solution.

3. Documentation: Develop detailed solution design documentation.

Installation

The Contractor will:

1. Install and configure required equipment in building 1115 and 51, the connections need to be physically diverse.

2. Provide support for on-site technicians during installation.

3. Validate and document system configuration.

Test and Turn-Up

The Contractor, in coordination with McConnell AFB, will conduct all necessary testing to ensure the system meets the acceptance criteria. This includes validating call routing, ALI/ANI, and text-to-911 functionality.

Customer Responsibilities

McConnell AFB is responsible for:

1. Assigning a dedicated Project Manager with decision-making authority.

2. Providing access to all required facilities and existing equipment.

3. Ensuring site readiness and compliance with safety standards.

4. Coordinating with other third-party vendors as needed.

Approval and Acceptance

The project will be considered complete upon approval and acceptance by McConnell AFB, verified through the Site Acceptance Form.

Acceptance Criteria

The following criteria must be met for project acceptance:

1. Successful completion of all defined test cases.

2. Validation of call routing and text-to-911 functionality.

3. System operational for 30 days without major issues.

Project Contacts

• McConnell AFB:

o Project Manager: SSgt Jose Cruz o Email: jose.cruz.11@us.af.mil

Assumptions

This SOW is based on the following assumptions:

1. McConnell AFB will ensure site readiness.

2. All third-party integrations will be coordinated in advance.

3. Any changes in scope will follow the established change control process.

Additional Pricing Terms and Conditions

1. Pricing is fixed based on the defined scope.

2. Any delay due to customer site readiness will incur additional charges.