Request for Information to Sustain SRW NGA.pdf

UNCLASSIFIED

National Geospatial-Intelligence Agency Request for Information

Software Requirements Workflow (SRW) Support Services

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1.0 DESCRIPTION & PURPOSE

1.1 The National Geospatial-Intelligence Agency (NGA) is seeking information from interested vendors regarding their capability to provide sustainment, enhancement, integration, operations, maintenance, testing, Agile development, systems engineering, modernization, and roadmap support for the Software

Requirements Workflow (SRW) platform. The SRW platform supports NGA software procurement management, software request fulfillment, workflow automation, and related data management activities through an enterprise solution based on Flexera commercial off-the-shelf (COTS) technologies, including Flexera App Portal, Flexera Workflow Manager, and associated workflow procurement interfaces.

NGA is also interested in industry capabilities to support future SRW modernization efforts and to incorporate Government-approved SI-enabled functionality into SRW to improve workflow efficiency, user experience, automation assistance, decision support, and operational responsiveness. Such capabilities may include intelligent automation assistance, chatbot or virtual assistant support, guided user interaction, automated routing recommendations, artifact and document support, and other Super

Intelligence (SI)-enabled features that can improve the end-to-end software request, approval, procurement, delivery, and fulfillment lifecycle.

1.2 The purpose of this Request for Information (RFI) is to obtain information regarding current industry capabilities, commercial practices, technologies, contract structures, and pricing approaches that may support NGA’s requirements for the continued sustainment, enhancement, modernization, SI enablement, roadmap planning, and operational support of the SRW platform.

Specifically, NGA seeks information to:

• assess the feasibility of available commercial and contractor-supported solutions;

• identify vendors with relevant experience in Flexera COTS, workflow automation, software asset management, Agile software delivery, systems engineering, enterprise integration, roadmap modernization, and SI-enabled enterprise workflow support;

• understand recommended contract structures and pricing approaches;

• identify technical, operational, integration, transition, cybersecurity, data management, and SI governance risks; and

• inform acquisition planning for a potential future requirement.

NGA Request for Information - Software Requirements Workflow (SRW) Support Services

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1.3 THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This RFI does not commit the Government to contract for any supply or service whatsoever.

NGA is not seeking proposals at this time and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued.

2.0 BACKGROUND

NGA has a mission-critical need for continued support of the Software Requirements Workflow (SRW) platform used by the Software Asset Management (SAM) Office (NGA/PEBS). SRW supports software procurement management, software request fulfillment, workflow automation, and related data management activities across NGA’s operational baseline.

The SRW platform currently leverages Flexera COTS technologies, including Flexera App Portal, Flexera

Workflow Manager, and the Flexera workflow procurement interface. SRW currently supports several agency offices and SAM workflows, including New Buy, Waiver, Transfer Maintenance, Requirements

Validation, Renewal, Procurement, and other workflows as identified by the Government.

NGA requires contractor support to sustain and enhance the SRW platform, including operations and maintenance, Agile software development, systems engineering, testing, release management, integration with NGA enterprise processes and infrastructure, and roadmap planning for future modernization efforts. This effort supports NGA’s IT Service Management (ITSM) modernization objectives through continued SRW enhancement, integration, and expansion.

NGA is also assessing opportunities to improve the efficiency, traceability, security, and usability of its end-to-end software request, approval, procurement, and delivery processes. The current process involves multiple systems and sequential activities, including approval to operate on NGA networks through Software Protections of Controlled Computers (SPOCC), submission of software procurement requests through SRW, packaging and testing through User Facing and Data Center Services, Sustainment for Analytic Services (UDS-SAS) and software delivery actions through Service+. NGA is interested in approaches that reduce process fragmentation, improve workflow automation, align actions into a more unified mission delivery request, and create operational efficiencies across the software procurement lifecycle.

In addition, NGA is interested in the potential application of Government-approved SI-enabled capabilities within SRW to improve user interaction, reduce manual effort, increase process consistency, and support more efficient handling of software request and procurement activities. NGA is particularly interested in SI capabilities that can be implemented in a secure, governed, auditable, and mission-supportive manner within Government-approved environments and under appropriate human oversight.

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NGA is also interested in future modernization and roadmap efforts that may include, but are not limited to:

• migration of SRW from the current environment to the NGA CORE DevSecOps platform, including Government-designated development, repository, collaboration, code quality, and CI/CD pipeline tools;

• modernization of SRW deployment architecture through containerization and cloud-aligned or container-based deployment approaches;

• implementation of a unified software request capability within SRW;

• implementation of a License Shelf capability to support centralized management, reuse, and reassignment of software licenses;

• integration of Flexera inventory and related asset management data into SRW to improve visibility into software deployment, installation, utilization, and decision support; and

• retirement or replacement of legacy App Portal-dependent capabilities through migration of software catalog and request management functions into SRW.

In particular, NGA is interested in solutions that can support:

• a unified software request capability within SRW;

• centralized storage and management of supporting artifacts, including Section 508 compliance documentation and Justification and Approval (J&A) documents;

• integration with SPOCC to automate or streamline cybersecurity approval workflows, as applicable;

• integration with Service+ to support software delivery and installation through a more streamlined and consolidated customer request process;

• SI-enabled automation assistance to help users complete requests, navigate workflows, maintain awareness of processing status to reduce customer service inquiries, and reduce manual data entry;

• chatbot or virtual assistant capabilities to provide user support, answer common questions, guide request submission, and assist with workflow status and of next processing requirements;

• SI-assisted identification, classification, extraction, summarization, or routing of procurement-related documents and supporting artifacts, where appropriate; and

• SI-enabled recommendations or decision-support features that improve workflow efficiency while maintaining appropriate human oversight, governance, and approval authority.

Responses should address how such capabilities may improve efficiency, reduce manual error, strengthen governance, improve user experience, and support secure and controlled software procurement and fulfillment processes.

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2.1 PERIOD OF PERFORMANCE (POP): The anticipated period of performance is one (1) base year and four (4) option years.

2.2 LOCATION(S): The anticipated places of performance are approved NGA facilities in the

Washington Metropolitan Area (WMA), Springfield, Virginia (NCE), and St. Louis, Missouri (NCW).

Limited telework may be authorized by the Government in accordance with applicable contract terms, NGA policy, security requirements, and approved charging practices.

2.3 CONSTRAINTS AND LIMITATIONS: The following are anticipated to apply to this acquisition:

• compatibility with the current NGA enterprise architecture and existing SRW/Flexera environment;

• continued use and enhancement of existing Flexera COTS-based SRW components, unless otherwise directed by the Government;

• support for both classified and unclassified environments, as applicable;

• compliance with NGA configuration management, release management, security, and operational procedures;

• Government ownership rights to product code and programming developed under this requirement, excluding underlying COTS products;

• operation on NGA-owned and managed infrastructure, unless otherwise approved by the

Government;

• support for Agile scrum team delivery using two-week sprint cycles;

• support for cross-domain and bi-directional synchronization requirements between high-side and low-side domains, as applicable;

• adherence to Government-designated repositories, ticketing systems, and approved development and release processes;

• support for consolidation of software request, approval, procurement, and delivery activities into a more unified workflow, where feasible;

• capability to centralized storage and management of procurement-related supporting documentation, including Section 508 and J&A artifacts;

• capability to integrate with SPOCC cybersecurity approval processes, as applicable;

• ability for integration with Service+ and related enterprise service delivery processes to support software fulfillment and installation activities;

• support for roadmap planning, prioritization, sequencing, and implementation planning for future

SRW modernization initiatives;

• any proposed SI-enabled capability shall operate within Government-approved security, privacy, data handling, and governance constraints;

• SI-enabled capabilities shall support auditability, traceability, explain-ability, and appropriate human oversight for workflow recommendations or automated assistance functions, as applicable;

• SI-enabled capabilities shall not bypass required Government approvals, authorities, or security controls; and

• SI-enabled solutions should minimize risk associated with data exposure, model drift, hallucination, unauthorized learning, or other operational and cybersecurity concerns.

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2.4 SECURITY REQUIREMENTS: The following security requirements are anticipated to apply to this acquisition:

• Contractor personnel performing Top Secret/Sensitive Compartmented Information (TS/SCI) work shall possess active TS/SCI clearances for access to NGA facilities, when performing duties within TS/SCI environments, and for access to TS/SCI NGA computer systems.

• Contractor personnel may be subject to a Counterintelligence Scope Polygraph, as requested by the Government.

• All contractor personnel performing classified work shall possess a current Top Secret Personnel

Security Clearance and be eligible for favorable NGA adjudication for SCI access.

• Contractor personnel shall comply with DD Form 254 and all applicable NGA, IC, and DoD information security and operational security requirements.

• Uncleared contractor personnel may perform unclassified work only in accordance with NGA security restrictions and access controls.

• Foreign nationals are not permitted to perform unclassified work under this requirement.

• Contractor personnel shall support security onboarding through NGA eNom processes, as applicable.

2.5 ORGANIZATIONAL CONFLICT OF INTEREST: In accordance with FAR Part 9.5, please discuss any performance which may lead to an OCI and how the respondent would mitigate, avoid, or neutralize the conflict.

3.0 REQUESTED INFORMATION

Responses must only contain UNCLASSIFIED information and be marked “UNCLASSIFIED” on all pages in both the header and footer. No classified information may be included in your response.

Responses must not include any proprietary information. Responses may be reviewed by NGA non-

Government consultants or experts who are bound by appropriate non-disclosure agreements.

3.1 ADMINISTRATIVE

Information to include the following as a minimum:

3.1.1. CONTACT INFORMATION. Name, mailing address, overnight delivery address (if different from mailing address), phone number, fax number, company website, and e-mail of designated point(s) of contact.

3.1.2. BUSINESS TYPE

The anticipated North American Industry Classification System (NSICS) code for this acquisition is

541519 Other Computer Related Services. Based on this NAICS code, provide responses to the following questions:

To be considered for a Small Business set-aside, at least 50 % of the cost of contract performance incurred for personnel shall be expended for

RESPONSE

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employees of the respondent. (FAR 52.219-14, Limitation of Subcontracting)

Are you a Small Business? (), If so, which type: ☐ YES ☐ NO

Small Disadvantaged small business? () ☐ YES ☐ NO

Service-Disabled small business? (FAR 19.106) ☐ YES ☐ NO

8(a) Small Disadvantaged small business? (FAR 19.108) ☐ YES ☐ NO

HUBZone small business? (FAR 19.105) ☐ YES ☐ NO

Woman-Owned Small Business? (FAR 19.107) ☐ YES ☐ NO

Involved in a mentor and/or protégé program? () ☐ YES ☐ NO

3.1.3 Recommendation for alternative NAICS Code? Provide rationale for any NAICS Code applicable to the planned acquisition other than the NAICS code identified above.

3.1.4 Unique Entity Identifier (UEI) Number:

3.1.5 Commercial and Government Entity (CAGE) Code:

3.1.6 Defense facility security clearance? What type? What level?

3.1.7 Accounting system, if applicable? Date of last audit? Audit performed by? Determined adequate/inadequate?

3.1.8 Purchasing system? Date determined adequate or inadequate?

3.1.9 Timekeeping system? Date of last audit? Who performed? Determined adequate/ inadequate?

3.1.10 Does the respondent hold a GSA Federal Supply Schedule (FSS) contract applicable to the NAICS code (s) identified above? If yes, provide contract number(s).

3.1.11 Is the respondent registered in SAM?

3.1.12 Is the respondent interested in: Prime contract? Teaming to include Joint Venture? Subcontractor opportunities?

3.1.13 Include additional details that are not already requested based on the contents of the information request.

3.2 EXPERIENCE

3.2.1 COMMERCIAL

Provide relevant details on the respondent’s experience providing the same or similar services offered or made to the general public or to non-governmental entities for purposes other than governmental purposes in the last three (3) years. Relevant details to NGA’s proposed acquisition should include, but http://www.acquisition.gov/far/current/html/Subpart%2019_14.html#wp1093836 http://www.acquisition.gov/far/current/html/Subpart%2019_8.html#wp1092796 http://www.acquisition.gov/far/current/html/Subpart%2019_13.html#wp1094801 http://www.acquisition.gov/far/current/html/Subpart%2019_15.html#wp1094868

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not be limited to, information regarding the contract value, size and length of the effort, performance as a prime or subcontractor, customary practices (warranty, financing, discounts, contract types, etc.) under which the sales of the service(s) are made, security details, the customary practices regarding customizing, modifying, or tailoring of a service(s) to meet customer needs and associated costs, the kinds of factors that are used to evaluate performance; the kinds of performance incentives used; the kinds of performance assessment methods commonly used; the common qualifications of the people performing the services; and requirements of law and/or regulations unique to these service(s), that can demonstrate the respondent’s abilities and capacity to meet NGA’s statement of objectives.

3.2.2 GOVERNMENT

Provide relevant details on the respondent’s experience providing the same or similar services offered or made to Government agencies other than NGA in the last three (3) years. Relevant details to NGA’s proposed acquisition should include, but not be limited to contract value, information regarding the contract number, agency, performance as a prime or subcontractor, size and length of the effort, type of pricing and/or cost, security details, the kinds of factors used to evaluate performance; the kinds of performance incentives; the kinds of performance assessment methods; the qualifications of the people performing the services; and any unique terms and conditions, that can demonstrate the respondent’s abilities and capacity to meet NGA’s statement of objectives.

3.2.3 NGA

Provide relevant details on the respondent’s experience providing the same or similar services offered or provided to NGA in the last three (3) years. Relevant details to NGA’s proposed acquisition should include, but not be limited to contract value, information regarding the contract number, program name, size and length of the effort, performance as a prime or subcontractor, type of pricing and/or cost, security details, the kinds of factors used to evaluate performance; the kinds of performance incentives;

the kinds of performance assessment methods; the qualifications of the people performing the services;

and any unique terms and conditions, that can demonstrate the respondent’s abilities and capacity to meet NGA’s statement of objectives.

3.3 CAPABILITIES

The following is the respondent’s capabilities to meet the proposed acquisition set forth in section 2 of this RFI.

3.3.1 Capabilities that the respondent currently possesses to meet the acquisition requirements.

Responses should include the relevant information regarding specific skills, experience, and security clearances that its employees, by labor category, currently possess in performing these services, and any needed hardware or software.

3.3.2 Capabilities that the respondent currently does not possess in order to meet the acquisition requirements.

3.3.3 Recommended type of pricing for this type of service (e.g., FFP, FPIF CPIF). Note: E.O. 14402 provides that agencies should maximize the use of fixed price contract and will require written

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justification for use of any non-fixed priced contracts. (NGA is aiming to award this requirement as a Firm Fixed Price order.)

3.3.4 Extent to which the respondent has the ability to meet the proposed acquisition.

3.3.5 Notional schedule and type of plan for transition-in and transition-out (based on previous or similar work efforts).

3.3.6 Security capabilities and plans that demonstrate the respondent’s ability to meet NGA’s security requirements beginning at contract award and throughout the POP.

3.3.7 Extent to which the respondent is aware of any potential OCI issues in accordance with FAR Part

9.5 or any non-mitigatable OCI related to current development work at NGA.

3.4 RECOMMENDATIONS

The respondent is invited to provide information and recommendations for fashioning this proposed acquisition. Recommendation areas may include the type of contract, anticipated contract terms & conditions, incentives, variations in delivery schedule, price and/or cost proposal support, and data requirements, contract pricing, and any other areas that the respondent believes are relevant for the

Government to achieve its stated objectives. The respondent may opine regarding what portion of the work could be set-aside for small businesses if all the required work cannot be provided by a small business. Details to support any recommendations for partial small business set-asides should be included.

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4.0 RESPONSES

4.1 Interested parties are directed to respond to this RFI with a white paper.

4.2 White paper shall be in Microsoft Word for Office or compatible format and shall not exceed 25 pages. A page is defined as each face of an 8½” x 11” sheet with information contained within a one-inch margin on all sides. Font type shall be Times Roman 12 point.

4.3 Interested parties are encouraged to utilize the Comment Matrix format in their white paper when providing comments, questions, and/or suggestions to this RFI (see example below).

4.4 Responses containing the white paper are due no later than 5:00 pm ET on 9 December 2026.

Responses shall be limited to and submitted via e-mail only as a message attachment to Charice Manor, charice.l.manor@nga.mil with the message subject line “Software Requirements Workflow (SRW)

Support Services RFI Response - [INSERT Business name].”

4.5 Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the

Government, please segregate proprietary information. Please be advised that all submissions become

Government property and will not be returned.

5.0 MEETINGS AND DISCUSSIONS

The Government representatives may or may not choose to meet with respondents. Such meetings and discussions would only be intended to get further clarification of potential capability, especially any development and certification risks.

6.0 QUESTIONS

Questions and the whitepaper regarding this RFI should be submitted in writing by email to Douglas

Verseman, douglas.h.verseman@nga.mil.

7.0 SUMMARY

This RFI is only intended for the Government to identify sources that can provide the services needed to fulfill the Government’s requirements. The information provided in this RFI is subject to change and is not binding to the Government. The Government has not made a commitment to procure any of the RFI requirements discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become Government property and will not be returned.

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Comment Matrix

Comment

Page # Section # Comment/Question/Suggestion