Network Operations Support Services PWS.docx

UNCLASSIFIED

US Army Intelligence and Security Command Department of Defense

NETWORK OPERATIONS SUPPORT SERVICES

Performance Work Statement (PWS)

DRAFT

PART 1

GENERAL INFORMATION

1. GENERAL: This is a non-personal services contract to operate and maintain the Ground Intelligence Support Activity (GISA) and HQ INSCOM G6 Operations Division information technology networks and systems for the U.S. Army Intelligence and Security Command (INSCOM), a Direct Reporting Unit to Headquarters, Department of the Army, G-2, conducting intelligence, security and information operations for military commanders and national decision makers.

This performance work statement (PWS) describes and includes the task order level requirements needed to perform the network and ancillary support of the HQ INSCOM and GISA networks (TROJAN and Black Core). Specifically, the USAINSCOM Transport Network Control Centers (TNCCs) at Fort Liberty, NC; Fort Belvoir, VA; U. S. Army Garrison Wiesbaden, Germany (Europe) and Fort Shafter Flats, HI (Pacific) require Network Operations and Maintenance (O&M) services to support their mission and mission support infrastructures. The USAINSCOM Transport Network Operations Center (TNOC) at Fort Belvoir, VA, requires Network Analyst, System Administrator support and HQ INSCOM, G6, Operations Division, located in Metro Park, Alexandria VA, requires long haul engineering support for circuit bundling supporting missions worldwide. The INSCOM Transport Operations Center (ITOC) at Fort Belvoir, VA requires operation and maintenance (O&M) of all core network and cryptology devices to support the mission network infrastructures.

This requirement is deemed mission essential and may require contractors to support mission in the event of a government closure, or other event. In those instances, the contractor should continue to report to their normal duty station or a COOP location, as required to ensure mission continuity.

1.1 Introduction: Charged with providing the war fighter the actionable intelligence needed to understand the battlefield and to focus and leverage combat power, INSCOM collects intelligence information in all intelligence disciplines. INSCOM also conducts a wide range of production activities, ranging from intelligence preparation of the battlefield to situation development, Signals Intelligence (SIGINT) analysis, imagery exploitation, and science and technology intelligence production. INSCOM has major responsibilities in the areas of counterintelligence and force protection, electronic warfare, information warfare, and support to force modernization and training. Headquartered at Fort Belvoir, VA, INSCOM is a global command with major subordinate commands (MSC) that tailor their support to the specific theater needs. The command synchronizes the intelligence operations of all INSCOM elements to ensure multi-discipline intelligence support to theater/component warfighters, the Intelligence Community (IC) and other national agencies. Organizations supported by this task order conduct a wide range of intelligence collection, processing, exploitation, analysis, production, and dissemination activities tailored to senior leader needs throughout the globe directly or indirectly in support of INSCOM, the Army Service Component Commands (ASCCs), Marines, SOF, National Guard, and the NGB CST’s mission. The ability of these organizations to provide mission-critical intelligence is dependent on the availability and successful operation of their Information Technology (IT) (IT as defined in Army Regulation (AR) 25- 1, Army Knowledge Management and Information Technology, 4 December 2008).

1.2 Background: The mission of the Division is to provide staff supervision and management of communications connectivity for NexGen, SPIRIT and SPIRIT LITE systems and multiple other configurations that are enabled by GET communications. The operation of the TNCCs, the TNOC, and the ITOC fall under this team. The organization also processes requests for service of government and commercial lease circuits and manages all COMSEC KEYMAT for HQ INSCOM and GET supported strategic and tactical intelligence systems. This PWS seeks to obtain professional O&M services that support the government in the sustainment of Intelligence collection and dissemination assets vital to the security of the United States. The services and capabilities will provide responsive, flexible, adaptive and timely solutions to satisfy current and future IT requirements. INSCOM provides the Army with a single command to conduct multi-discipline intelligence and security operations. As part of its activities, INSCOM requires support for continued operations and future development of the automated systems necessary to support the INSCOM Black Core (IBC) and Trojan Data networks (TDN).

The TNCCs reside in secure office buildings with controlled access to classified information and the work locations are within Sensitive Compartmented Information Facilities (SCIFs). The equipment supported by the services included in this PWS is used to support worldwide intelligence operations and provide intelligence data to National Command Authorities (NCA) and members of the IC.

1.3 Objectives:

· Provide Network Operations support

· Provide Operational Maintenance support

· Provide Communications support

· Provide Configuration Management support

· Provide Program Management support

1.3.1 The TNCCs that are providing primary operational responsibilities during a shift will also remotely support GET requirements in the TNCC Forward(s) and ITOC that is in an unmanned status. TNCC-Belvoir’s, TNCC-Liberty’s, and TNCC Europe’s primary operational responsibility is the entire Enterprise. The TNCC-PAC’s primary operational responsibility is the Pacific region. The ITOC’s primary operational responsibility is the INSCOM Black Core and INSCOM WAN. In the base period, the government will operate two manned TNCCs 24/7/365, (1) at Fort Belvoir and (1) at Fort Liberty supporting the requirement 24/7; (1) manned TNCC Forward 9/5/365, (1) at Fort Shafter Flats and (1) manned ITOC 9/5/365 at Fort Belvoir. Additionally, the government intends to operate a third manned TNCC 24/7/365, located at Wiesbaden Germany during the option years.

1.4 Scope: This PWS will provide contracted support to fulfill the full range of O&M requirements, tasks and responsibilities at Fort Liberty, NC, Fort Belvoir, VA, Wiesbaden GE, and Fort Shafter Flats, HI (Pacific). This PWS includes network support for the existing INSCOM Black Core (IBC) and GET networks; and any future configuration to the IBC or GET network based on mission requirement. The scope of this acquisition is for the contractor to maintain availability of all hardware and software supporting NIPR, SIPR, JWICS, NSAnet, IBCNet, CENTRIX, BISES, and Stoneghost, (1) Black transport and (4) Transport data networks. The contractor shall provide the full range of sustainment and technical support services to ensure uninterrupted service to the U.S. Army, Marines, Special Operation Forces (SOF), National Guard Bureau (NGB) and the NGB Civil Support Teams (CSTs) customers within the Continental United States (CONUS) and Outside the Continental United States (OCONUS).

1.5 Period of Performance: The task order period of performance shall be for a 12-months base period and four 12-months option periods.

Please note the dates referenced on the RTOP at the CLIN level are NOTATIONAL only are subject to change based on date of task order award.

1.6 Type of Contract: The Government anticipates award of a Cost-Plus Fixed Fee (CPFF) type task order with cost reimbursement (without fee) for Other Direct Costs (ODCs) to include travel. All ODC estimated costs shall be approved, in advance of the Contractor incurring costs and in writing, by the COR.

1.7 General Information

1.7.1 Quality Control: The contractor is responsible for the quality of all work performed by contractor personnel and shall guarantee all workmanship. The contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it assures that its work complies with the requirement of the task order. (CDRL A006, CDRL A009)

1.7.1.1 The Quality Control Plan shall be be provided to the Government within 5 days of contract award. Thereafter, any contractor change to the QCP shall be submitted within 5 working days to the Contracting Officer (KO) and Contracting Officer’s Representative (COR) and in the absence of the designated COR, the Alternate COR (ACOR) for review and acceptance. The Government may find the QCP "unacceptable" whenever the Contractor’s procedures do not accomplish quality control objective(s) in accordance with the Government’s Quality Assurance Plan (QASP). The Contractor shall be notified to revise the QCP within 5 working days from receipt of notice that QCP is found "unacceptable.” After review and acceptance of a revised quality control plan, the Contractor shall receive written notice from the Contracting Officer.

1.7.2 Quality Assurance: The Government shall monitor the contractor’s performance under this contract in accordance with the Government’s QASP. This plan is focused on the Government measures that ensure the contractor has performed in accordance with established standards. It defines how the performance standards shall be applied, the frequency of surveillance, and the minimum acceptable quality.

1.7.3 Recognized Holidays:

The government will be closed on the following holidays except for the TNCCs, TNOC, and on-call support:

Juneteenth National Independence Day

1.7.3.1 In addition to the days designated as holidays, the Government observes the following days that contractor personnel will not be required to report to work:

· Any other day designated by Federal Statute,

· Any other day designated by Executive Order ,

· Presidential Inauguration Day, (In the Washington D.C. Metropolitan Area or within a 50-mile radius) or

· Any other day designated by Presidential Proclamation

1.7.3.2 When the Federal, state, local, or other governmental entity grants excused absences to its employees, assigned contractor personnel may also be dismissed, unless otherwise noted. The contractor agrees to continue to provide sufficient personnel to perform critical tasks already in operation or scheduled and must be guided by the instructions issued by the KO or COR.

1.7.3.3 When a holiday falls on a non-workday (i.e., Saturday or Sunday), the holiday is typically observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday). Unless otherwise specified, the Contractor is to observe the Federal holidays set forth above.

1.7.3.4 It is understood and agreed between the Government and the contractor that observance of such days by Government personnel shall not otherwise be a reason for an additional period of performance or entitlement of compensation except as set forth within the contract/task order. In the event the contractor's personnel work during the holiday, they may be reimbursed by the contractor; however, no form of holiday or other premium compensation may be reimbursed either as a direct or indirect cost beyond the normal compensation for time worked.

1.7.4 Hours of Operation: The contractor services provided at each site shall be based on a Principal Performance Period (PPP) as indicated in Table 1. Contractor personnel shall be required to be on-site to support the user at the established times of operation at each location. Any changes in the designated PPP shall be provided at least seven (7) working days in advance unless urgencies prohibit advance notice. Lights out operation at the ITOC and TNCC, Fort Shafter Flats, HI will be managed remotely from an enterprise TNCC location. The primary Enterprise TNCC providing remote management will be the Fort Belvoir TNCC. Fort Liberty TNCC and Wiesbaden, GE TNCC will serve as the alternate management sites in the event that Fort Belvoir is unable to perform management tasks due to unanticipated circumstances. The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed.

1.7.4.1 Unanticipated Emergency Repair Services: A catastrophic hardware failure in an unmanned TNCC that requires unanticipated emergency repair services to repair is an example of an urgency prohibiting advance notice. In this instance the TNCC Chief, who serves as the government site lead and Technical Task Member (TTM), will contact the COR, the COR will authorize if overtime funding is available and will immediately report the action, in writing, to the KO.

1.7.4.2 Overtime Requests Procedures: The Contractor shall promptly notify the COR upon determination that overtime is required. The Contractor’s Program Manager shall provide input to the COR which justifies the use of overtime in accordance with the requirements as specified below. The COR will provide written approval of the overtime directly to the Contractor. Contractor shall only commence performing overtime after receipt of written approval by the COR.

In accordance with FAR 52.222-2 any request for estimated overtime shall include:

(1) Identify the work unit; e.g., department or section in which the requested overtime will be used, together with present workload, staffing, and other data of the affected unit sufficient to permit the COR to evaluate the necessity for the overtime;

(2) Demonstrate the effect that denial of the request will have on the contract delivery or performance schedule;

(3) Identify the extent to which approval of overtime would affect the performance or payments in connection with other Government contracts, together with identification of each affected contract;

(4) Provide reasons why the required work cannot be performed by using multi-shift operations or by employing additional personnel.

All over time requests submitted to the COR must include the following information to validate usage and be approved.

(1) A need to meet essential delivery or performance schedules;

(2) Methods adopted to make up for delays beyond the control and without the fault or negligence of the contractor; or

(3) Methods taken to avoid foreseeable delays that cannot be eliminated in any other way.

1.7.4.3 Emergency Situations: All overtime must be approved by the COR prior to working the required hours. If an emergency situation arises where the requirements in section 1.7.4.2 cannot be completely satisfied in a timely manner, overtime approval may be granted verbally or via email by the COR. Contractor will be responsible to follow up with written documentation per 1.7.4.2.

1.8 Unit Location and Working Hours

Table 1: Unit Hours of Operation/PPP (Local Time)

**8 hours per day with a flexible schedule within the stated hours

Transport Network Control Center (TNCC) Europe 0000-2400 (Sunday–Saturday) 24/7

**8 hours per day with a flexible schedule within the stated hours

* With overtime requirements specified within the PWS 1.7.4

1.8.1 Place of Performance: Performance locations will be Fort Liberty, NC; Fort Belvoir, VA; USAG Wiesbaden, Germany; and Fort Shafter Flats, HI.

Table 2: Unit Central/Remote Locations

1.8.2 Security Requirements: Contractor personnel must have a TS clearance granted by the Defense Industrial Security Clearance Office at time of proposal submission and they must be able to attain SCI by issuance of the contract. Contractor personnel must also be able to attain HCS/G/NATO read-on/access unless otherwise agreed to by both the COR and the Contractor PM. Personnel must sign a Non-Disclosure Statement. Personnel must perform within the security limitations of AR 381-10, USSID 1800, and other appropriate security regulations according to their intelligence disciplines. Additionally, contractor personnel must be willing to undergo and pass a Counterintelligence Polygraph (CI Poly) before work on the TS/SCI//REL FVEY networking equipment can be executed. The CI Poly examination will be scheduled by government personnel once the contractor is read-on to SCI. Prior to approval of the CI Poly, the contractor will be allowed access to the UNCLASSIFIED//FOUO, SECRET//NOFORN, TS/SCI//NOFORN networking equipment in order to perform work on those networks. Per AR 381-10, U.S. Army Intelligence Activities, new contractor employees must complete Intelligence Oversight training within 30 calendar days of their reporting for duty. All contractor employees must complete annual Intelligence Oversight awareness training.

1.8.2.1 Additional Security Requirements: This effort requires access to classified Government information at U.S. Government facilities. Physical, personnel, information and operational security measures are part of the security specifications as outlined in the DD Form 254 and contractor shall comply in accordance with DIAM 50-5 and other Government security regulations, manuals and directives.

1.8.2.1.1 The Government reserves the right to direct any contractor employee to be removed for substandard performance, directly or indirectly, whenever there is probable cause to believe, that such action is warranted in the interest of national security.

1.8.2.2 Physical Security Requirements: The contractor employees and vehicles are subject to checks before entering or exiting INSCOM. The contractor shall coordinate clearance issues for personnel supporting this task order with Contractor Support Element (CSE) and INSCOM System Security Officer (SSO). The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be properly secured IAW: ICD 705, DoD 5200.08-R and local security requirements.

1.8.2.2.1 Contracts That Require Handling or Access to Classified Information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M Change 4); any revisions to DOD 5220.22-M Change 4, notice of which has been furnished to the contractor. This contract requires access to, release, and transmission of classified information. There shall be no dissemination or publication, except within and between the Contractor and any Subcontractors, or information developed under this contract or contained in the reports to be furnished pursuant to this contract without prior written approval of the KO. Physical, personnel, information, and operational security measures are part of the security specifications for this contract as outlined in the DD Form 254, in accordance with emerging Intelligence Community Directives (ICD’s), Director of Central Intelligence Directives (DCID’s), NISPOM Supplement, and all other Government security regulations and directives. The Contractor shall be responsible for furnishing classification guidance to its employees for services to be performed. The Contractor shall comply with special instructions and controls for handling, processing, storing, and transmission of classified information in accordance with applicable Government regulations, manuals and directives. Additional SCI security requirements are delineated in the addendum to the DD Form 254 (Attachment 4).

1.8.2.3 Training: This PWS requires training that is unique to INSCOM or the Government. The Government will not pay for contractor required training in order for contractor employees to achieve required certification levels required by the resultant contract. Any currency training, remedial, refresher, maintenance, or advancement to the next certification level, and all associated costs are the responsibility of the contractor. The Government may offer specific duty related training opportunities to the contractor at no cost to the Contractor. All such training will be coordinated with the COR and approved by the KO and charged via ODCs.

1.8.2.4 Mandatory Training: The Contractor is required to ensure that all employees comply with the Mandatory Intelligence Training requirements for Contractor personnel in accordance with Army Regulation (AR) 381-10 (U.S. Army Intelligence Activities) and if deployed to overseas theater required training. The Contractor must provide documentation to the COR that training has occurred and successfully completed for each employee. The training is mandatory for all personnel in the Intelligence environment. Costs for this training is at no cost to the Contractor. Additional training may be mandated by the Government as warranted to include but not limited to:

· Annual DOD Cyber Awareness Challenge

· Annual Security Refresher - INSCOM

· Anti-Terrorism Force Protection Training

· Combating Trafficking in Persons

· Intelligence Oversight and Civil Liberties

· Derivative Classification

· Controlled Unclassified Information (CUI)

· Operations Security (OPSEC) Annual Training

· Threat Awareness Reporting Program (TARP)

1.8.2.4.1 Anti-Terrorism (AT) Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level 1 awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR/ACOR or to the contracting officer, if a COR/ACOR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.8.2.4.2 Antiterrorism and Force Protection (AT/FP): AR 350-1, 19 August 2014, Army Training and Leadership Development, Section II, G-3/5/7, Antiterrorism and Force Protection. Specific Army standards for AT/FP training are listed in chapter 5, AR 525- 13, 17 February 2017. Individual AT/FP training is mandatory for all soldiers, Department of the Army civilians, and DOD contractors and is strongly recommended for family members prior to travelling outside the 50 United States and its territories and possessions for any reason, including mobilization, temporary duty, permanent change of station, and leave. There is also an AT/FP training requirement for personnel stationed outside the United States. Individual AT/FP training is valid for one (1) year and must be documented.

1.8.2.4.3 iWatch Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Authorization to Operate (ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employee’s commencing performance. iWATCH training results shall be reported to the COR/ACOR not later than 45 calendar days after contract award.

1.8.2.4.4 Army Training Certification Tracking System (ATCTS): All Contractor employees who require access to a government information system shall be registered in the Army Training Certification Tracking System (ATCTS) at commencement of services, and shall successfully complete the DOD Information Assurance Awareness prior to access to the Information System and then annually thereafter. The Contractor shall submit training certificates of completion to the COR within 15 calendar days after completion of training by all employees and Subcontractor personnel.

1.8.2.4.5 Operations Security (OPSEC) Training Programs: The Contractor shall provide OPSEC training to all employees regarding the safeguarding of sensitive information prior to employees being allowed access to such information. Chapter 4 of AR 530-1, Training, requires that newly arrived personnel receive an OPSEC orientation briefing within the first 30 days of arrival at the organization. The AR further requires that all personnel receive an annual OPSEC briefing. Contractor personnel may utilize the OPSEC briefings presented by the INSCOM OPSEC Program Manager/Coordinator. The Contractor will submit certificates of completion or sign in rosters all initial and annual OPSEC training to the COR. The above requirements will flow down to all subcontractors working on or providing support to the contract.

1.8.2.4.5.1 The Contractor shall not release sensitive information to the general public without prior written approval from the Contracting Officer. All contractor requests to release sensitive information shall be in writing and clearly explain the necessity for release of the information and consequences if approval is not granted.

1.8.2.4.5.2 All material produced by the contractor which will be released to the general public will be subject to OPSEC and Security reviews from INSCOM OPSEC Officer, Security Officer and INSCOM Public Affairs Office prior to release.

1.8.2.4.5.3 The Contractor shall destroy all sensitive program material at the completion of the contract so as to ensure the information cannot be accessed or utilized for any purpose. The Contractor will also notify the Contracting Officer in writing of its destruction. These same requirements will flow down to all subcontractors working on or provided any sensitive information related to the contract.

1.8.2.4.5.4 Contracts that Require an OPSEC Standing Operating Procedure/Plan: The Contractor shall develop an OPSEC Standing Operating Procedure (SOP)/Plan within ninety (90) calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer, per AR 530-1, Operations Security. This SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who will be an OPSEC Coordinator. The Contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1. (A008)

1.8.2.4.6 For Information Assurance Training (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DoD Directive 8570.01, August 11, 2016, DoD 8570.01-M Change 4, 10 October 2015 and AR 25-2 upon initial employment.

1.8.2.4.6.1 For Information Assurance (IA)/Information Technology (IT) Certification: Per DoD 8570.01-M Change 4, DFARS 252.239-7001 and AR 25-2, the contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M Change 4 must be completed upon contract award.

1.8.2.4.6.2 Antiterrorism Considerations: In accordance with DFARS 225.172 Antiterrorism/force protection, and DoD Instruction O-2000.16, Volume 1, DoD Antiterrorism Standards, the contractor is hereby advised that it shall comply with the policies and procedures of the U.S. Antiterrorism Officer (ATO) at each installation where work is being performed. DoD Instruction O-2000.16, Volume 1, (Change 1) is available at the INSCOM Antiterrorism Portal Page at https://kmportal.mi.army.mil /sites/g3/AT/Shared%20Documents/Forms/AT%20Resources.aspx. (On the site search for DoD Instruction O-2000.16, Volume 1, (Change 1). Information with regard to the INSCOM procedures and policies on the use of the Antiterrorism and Operations Security Review Coversheet in all contract requirements packages can be found at https://kmportal.mi.army.mil/sites/g3/AT/Shared%20Documents/Antiterrorism%20and%2 0Operations%20Security%20Review%20Coversheet%20in%20all%20contract%20requi rements%20packages.pdf. A modification to the contract will be the instrument of notification for this action. The contractor may submit a request for an equitable adjustment for any directly incurred costs for compliance with these policies and procedures, following the modification incorporating the policy and procedures guidance. Equitable adjustment requests shall be in compliance with clauses.

1.8.2.4.6.3 AT Awareness Training for Contractor Personnel Traveling Overseas: This requires US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.8.2.4.7 For Contractors Authorized to Accompany the Force: DFARS Clause 252.225- 7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany US Armed Forces deployed outside the US in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

1.8.2.4.7.1 For Contract Requiring Performance or Delivery in a Foreign Country: DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor's compliance with combatant commander and subordinate task force commander policies and directives.

1.7.6 Access and General Protection/Security Policy and Procedures: Contractor and all associated subcontractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.7.7 Access to Government Information Systems: All Contractor employees with access to a Government information system must be registered in the ATCTS (Army Training Certification Tracking System) at the commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the information systems and then annually thereafter.

1.7.8 Escort Requirements: Contractors may be required to escort non-cleared personnel into SCIF locations for the purpose of identifying and rectifying problems with software or hardware operated and maintained under this PWS or for facility maintenance as required and validated by the site TTM (Technical Task Members).

1.7.9 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan. All lock combinations shall be provided to the KO/COR at end of the task order.

1.7.10 Special Qualifications: All individuals requiring access to Government information technology (IT) systems will have the appropriate security clearance and will be granted access according to their security clearance, need-to-know and their IT position/category. Additional position category and investigation guidance is available in DoD 5200.2-R. As referenced from AR 25-2, personnel requiring access to information systems processing classified information to fulfill their duties will possess the required favorable security investigation, security clearance, formal access approval (DoD Directive 8570, see Table 2) and need to know.

1.7.10.1 Army Information Assurance (IA) Work Force Requirements - Contractor shall ensure that employees keep all required certifications current to meet Army Information Assurance (IA) Workforce (WF) requirements. All personnel at the ITOC, TNOC and TNCC must possess the required certification for privileged access prior to beginning performance on this contract. Personnel at the ITOC, TNOC and TNCCs who are not authorized privileged access cannot meet the performance criteria outlined in this PWS. The definitions of the categories in the IA Workforce and the acceptable certification for each category can be found at the following website: http://iase.disa.mil/iawip/Pages/iabaseline.aspx IAWF Level certification requirements are identified below (see Technical Exhibit 5).

1.7.11 Technical Expert Status Accreditation in Germany: Contractor employees hired for positions in Germany as Technical Experts must be accredited by host nation authorities Technical Expert Status Accreditation (TESA) in accordance with procedures established in Article 73 of the Supplementary Agreement (SA) to the North American Treaty Organization (NATO) Status of Forces Agreement (SOFA), managed by the Department of Defense Contractor Personnel Office, Clay Kaserne, Wiesbaden, Germany. The contractor shall use and adhere to the guidance found at http://www.eur.army.mil/g1/content/CPD/docper.html. The contractor is responsible for creating position descriptions for submittal to the DoD Contractor Personnel (DOCPER), Germany, for all positions that require TESA accreditation. The contractor may hire technically qualified personnel who are unable to meet the TESA standards due to Ordinarily Resident status. These contractors are not eligible for Individual Logistics Support.

1.7.11.1 SOFA Compliance: The contractor shall adhere to all relevant provisions of the applicable Status of Forces Agreements (SOFA).

1.7.11.2 ITAR Compliance: As part of the contract performance, the contractor shall comply with all U.S. export control regulations including, without limitation, the Arms Export Control Act, the Export Administration Regulations (EAR) (15 CFR Parts 730 - 774), and the International Traffic in Arms Regulations (ITAR) (22 CFR Parts 120-130). In accordance with the aforementioned legal requirements, the Contractor, prior to exporting, may be required to seek export approval through the United States Department of State or Department of Commerce, or request an exemption from the Contracting Officer which must be approved by the Appropriate Export Control Office within US Army INSCOM.

The contractor shall be required to interact with foreign nationals, to include both 2nd and 3rd party foreign partners, in support of this contract, at the direction of the Contracting Officer's Representative or Contracting Officer. The Contractor's performance under the contract may include, but is not limited to, the following:

a) Provide training to 2nd and 3rd party foreign partners.

b) Engage in systems engineering discussions, technical exchanges, and design reviews with 2nd and 3rd party foreign partners at locations approved by the Government to include both Contractor and foreign government facilities.

c) Provide guidance, instruction, or other person-to-person direct conversations to provide intelligence data to 2nd and 3rd party foreign partners.

d) Provide technical information or engage in discussions regarding hardware and software issues to 2nd and 3rd party foreign partners.

1.7.12 Post Award Conference/Monthly Progress Meetings: The contractor shall attend post award conference Progress Meetings held monthly and convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The KO and/or COR, and other Government personnel, as appropriate, shall meet monthly with the contractor to review the contractor's performance.

1.7.13 Contracting Officer’s Representative / Technical Task Manager (COR/TTM): The COR/TTM will be identified by a separate letter. The COR/TTM monitors all technical aspects of the task order and assists in contract administration. The COR/TTM is authorized to perform the following functions: assure that the contractor performs the technical requirements of the task order; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the task order; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of contractor personnel. A letter of designation is issued to the COR, a copy of which is sent to the contractor. It states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.7.14 Key Personnel: The contractor shall propose key personnel. The contractor shall propose, at a minimum, personnel to fill identified key positions that meet the position descriptions and qualifications for each key position identified. Persons proposed to fill key positions shall be identified as “key personnel” and the contractor shall provide the names and resumes at proposal due date (see Technical Exhibit 4, beginning on Page 82). Technical Exhibit 4. Key Position Requirements

1.7.14.1 The Program Manager shall have full authority to act for the contractor on all matters relating to daily operation of this task order. The Program Manager will be available eight (8) hours per day, Monday thru Friday, except Federal holidays or when the Government facility is closed for administrative reasons. The Program Manager identified will be allocated to this task order 100% of the time. The contractor is responsible for determining how to best manage its personnel. If multiple Program Managers are necessary, then the contractor shall identify one Program Manager who will serve as the lead PM. The Lead PM will serve as the primary point of contact for the Government and will be responsible for ensuring that all pertinent information is distributed down.

1.7.14.2 It is understood that the Site Lead is not a separate labor category. The contractor shall propose personnel who understand that they will be performing Site Lead functions as an additional duty above and beyond their normal day-to-day job functions.

1.7.14.3 Replacement of Key Personnel: The contractor shall notify the KO prior to making any change in key personnel. Prior to directing any of the proposed key personnel to other programs or functional areas, the contractor shall submit justification to substitute key personnel at least 30 calendar days prior to the substitution. Justification shall be in sufficient detail, to include the replacement’s resume, to permit evaluation of the impact of the proposed change on the program and its schedule. The contractor shall not substitute or change the Key Personnel without the prior written consent of the KO. The contractor shall demonstrate to the satisfaction of the KO that the qualifications of the prospective personnel are equal to or better than the qualifications of the personnel being replaced.

1.7.14.4 Personnel Replacement: In the event the contractor’s personnel performance is unsatisfactory to the Government, the Contracting Officer reserves the right to request and receive satisfactory replacement. If the Government calls into question the qualifications of a contractor employee, the burden is on the contractor to prove that the employee in question has the required education/experience. The contractor will backfill vacancies NLT than the 11th working day temporarily and permanently within 30 days. This includes absences for military duty planned for longer than two work weeks.

1.7.15 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be provided and required to wear badges in the performance of this service.

1.7.16 Contractor Travel: Contractor employees will be reimbursed travel and per diem while on travel status IAW Part 31 of the Federal Acquisition Regulation (FAR) at rates established for that area per the US Government Joint Travel Regulation. Contractors may not commence travel without prior written approval from the COR. The contractor shall provide support to the following locations: Ft. Belvoir, VA; Ft. Liberty, NC; USAG Wiesbaden, Germany; and Fort Shafter Flats, HI. Travel may be required for training on new equipment installations, upgrades to existing equipment or continuity of operations. All contractor travel must be requested by the contractor and approved by the KO in writing prior to travel.

1.7.16.1 Contractors Operating on Military Installations. Contractor employees are subject to all local policies and regulations that apply to the military installation where the organization is located, i.e., speed limits, entrance/exit rules, vehicle decals. The authorization of optional Federal personnel policies (e.g., Alternative Work Schedules) may be authorized and will be determined locally based on mission requirements.

1.7.17 Other Direct Costs: This category includes COR authorized travel, shipping expenses, purchase of authorized materials, equipment, or licenses, etc., as required. The contractor will purchase materials in support of the program. Purchases will be made through the Army’s Computer Hardware, Enterprise Software and Solutions (CHESS) contracts to the maximum extent possible. Procurements will be cost reimbursable without fee. The contractor shall obtain written approval for all procurements from the organization’s KO, in coordination with the COR.

1.7.18 Phase-In/Phase-Out Activities:

1.7.18.1 Phase-In Activities: To minimize any interruption of services and to prevent possible negative impacts on additional services from previous contract, the Contractor shall have the key personnel on board for the entire duration of the ninety (90) calendar days phase-in / phase-out periods. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services ninety (90) calendar days after award.

1.7.18.1.2 Personnel Hiring/Processing Time: The Contractor shall submit all key positions resumes at time of award. All other resumes and the personnel qualification tracking sheet shall be submitted during the transition period and as changes occur thereafter. The Contractor shall fill all key positions within 15 days and all other positions within 30 days. The Contractor will be authorized payment for the initial security processing time and the travel time to the assigned duty station. This coverage shall be limited to 30 days of in-processing per person. Charges beyond the 30-day limit shall not be charged to the Government. All other resumes and the personnel qualification tracking sheet shall be submitted during the transition period and as changes occur thereafter. The Contractor shall bear all costs exceeding 30 days. Written notification shall be provided to COR immediately upon a key personnel vacancy.

1.7.18.1.3 The contractor shall plan and perform, at a minimum, the following activities during the phase-in period:

1.7.18.1.4 Submit requests for physical and network access at performance locations.

1.7.18.1.5 The Facility Security Officer (FSO) must provide to the COR/TTM, the following information on all Contractor Manpower Equivalents (CMEs) performing unit missions that are direct labor, for input into the INSCOM In/Out Processing Portal.

Key Personnel Requirements:

Employee Clearance Org/Adjudication Date Employee Clearance Org/Adjudication Date

1.7.18.1.5.1 All CMEs directly allocated to a INSCOM HQ/MSC contract will be In/Out processed through the HQ INSCOM/MSC In/Out Processing Portal by the respective COR, with the assistance of information provided by FSO (see paragraph 1.6.22.1.5).

1.7.18.1.5.2 The Contractor shall be eligible to receive a Common Access Card (CAC). The Contract COR will provide instructions and assistance on how to obtain a CAC as needed. Prior to the arrival of the personnel, all Joint Personnel Adjudication System (JPAS) information must be provided to the COR. Prior to working at the site assigned, all contractor personnel must schedule and complete in-processing with the INSCOM Special Security Office (SSO) at their assigned locations within 72 hours of being assigned to the contract.

1.7.18.1.5.3 All CMEs directly allocated to a HQ INSCOM/MSC contract must be Read- On/Read-Off by a Security Specialist at an HQ INSCOM and or assigned MSC facility. CMEs will NOT be Read-On/Read-Off and facility access will NOT be granted if the required information has not been entered into the HQ INSCOM/MSC In/Out Processing Portal prior to arrival and prior to departure. In the instance of Out Processing, this may affect Contractor Performance Assessment Reporting System (CPARS) reporting on your organization.

1.7.18.1.5.4 The COR/TTM or Government Program Manager is responsible for inputting Contractor in/out processing information to the INSCOM Contractor portal for processing. http://kmportal/sites/g1/default.aspx

1.7.18.1.5.5 CMEs will complete Information Assurance (IA) Training (required for Government systems access), and obtain a completion Certificate prior to entry on duty (EOD). The completion Certificate will be sent to the responsible COR to confirm compliance prior to EOD. Initially, non-CAC access to AKO is required to complete IA training. However, CMEs must obtain a CAC prior to EOD.

1.7.18.2 Transition-Out Activities: The Contractor shall submit a plan in Contractor format for the orderly phase-out of the contracted operations at the end of the contract that describes the orderly turnover of facilities, equipment, and records and help ensure continuity of service. The Contractor's planned phase-out procedures shall not disrupt or adversely affect the day-to-day conduct of Government business. Deliverable will be reviewed for technical content and format.