Nelllis_Creech Giant Voice MX_PWS Final.docx

PERFORMANCE WORK STATEMENT (PWS)

For

Giant Voice Annual On-Site Preventative Maintenance and Emergency Support

99th Air Base Wing and 432nd Wing

NELLIS AFB, NV

CREECH AFB, INDIAN SPRINGS NV

Date: 7 October 2024

Prepared by:

99 CS/SCXP

Nellis AFB, NV 89002

TABLE OF CONTENTS

SECTION NUMBER AND TITLE PAGE NUMBER

1.0 Description of Services 1

2.0 Service Summary 4

3.0 Government Furnished Property and Services 5

4.0 General Information 5

5.0 Appendices 10

Appendix A: SYSTEM/EQUIPMENT PRIORITY LISTING

Appendix B: WORKLOAD ESTIMATES

Appendix C: DEFINITIONS

Appendix D: PREVENTATIVE MAINTENANCE INSPECTION EQUIPMENT LISTING AND ANNUAL & MONTHLY SCHEDULE

Appendix E: PREVENTATIVE MAINTENANCE INSPECTION DESCRIPTION

1.0 DESCRIPTION OF SERVICES.

1.1 SCOPE OF WORK. The Contractor shall provide all management, tools, supplies, equipment, labor, training, personnel, and transportation necessary to perform Giant Voice Services for Nellis AFB, Nevada and Creech AFB, Indian Springs NV. Maintenance services include servicing, troubleshooting, repairing, replacement of parts, removal, corrosion prevention, and installation. Also, return to operation all equipment and systems requiring service to provide continuous and reliable Giant Voice communications to Nellis and Creech command and control agencies. Contractor provided services shall also include continuous and reliable operation of Acoustic Technology, Inc. (ATI) system, equipment, and associated sites. The annual on-site preventative maintenance would include the training of new operators and maintenance personnel, if needed. The Contractor shall have the ability to work with the existing Acoustic Technology, Inc (ATI) system, equipment, and software to include:

· The archiving of all data files in the existing ATI software.

· Verifying communication and adjusting the existing Giant Voice Towers and the Control Station's receive and transmit RF radio levels.

· Verify the power supply and battery charger voltages.

· Load test all batteries.

· Test each Giant Voice Tower locally.

· Verify speaker head and amplifiers.

· Check integrity of wiring connections.

· Verify all statuses to confirm proper operation.

· Confirm wattage output of the radio and check integrity of antennas and cables.

· Inspect enclosures for signs of rust and inspect door gaskets.

· Perform a silent test and activations (live broadcast, pre-recorded messages, and tones) to verify operation of the system.

· Report any issues, parts needed or problems to the C2 Systems Manager.

· On-Site Emergency support consists of technical telephone and on-site support.

Period of Performance.

· Base Year – Date of Award for 12 Months

· Option Year 1 – 12 Months

· Option Year 2 – 12 Months

· Option Year 3 – 12 Months

· Option Year 4 – 12 Months

1.2 MAINTENANCE SPECIFICATION REQUIREMENTS. The Contractor shall be factory authorized by and trained to perform all services in accordance with Acoustic Technology, Inc. (ATI). The Contractor shall warranty the parts, components and services furnished pursuant to this agreement and shall be commercially free from defects of material and workmanship at the time equipment is returned to the customer.

1.2.1 RECURRING MAINTENANCE. Preventive Maintenance Inspections (PMI) constitute recurring maintenance. These inspections are performed annually, thereby creating a recurring service.

1.2.2 PREVENTIVE MAINTENANCE INSPECTIONS (PMIs). The Contractor shall maintain equipment listed on Appendix D according to the equipment manufacturer's preventive maintenance specifications. The contractor must provide a PMI schedule to the Base Radio Maintenance office no later than 30 days after the contract start.

1.3 (CLIN X001) EMERGENCY TELEPHONE TROUBLESHOOTING AND EQUIPMENT REPAIR. The Contractor shall provide an emergency contact number, accessible twenty-four (24) hours a day, 7 days a week, for equipment troubleshooting. The Contractor shall provide a one (1) hour telephone response time to troubleshoot the system. If the technician is unable to resolve the system issues over the phone, then the Contractor shall be required to provide a technician on-site within forty-eight (48) hours, if the Contract Office Representative (COR) determines the system is mission essential and requests an emergency call. The repair technicians fly in from out of town; hence, the 48-hours. The troubleshooting and/or equipment repair shall include all labor in or outside normal duty hours to restore the Giant Voice system or major subsystem to operation. This also includes equipment repair following a natural disaster or man-made catastrophe, which renders the entire system or major subsystem inoperable.

1.3.1 PRIORITY LEVELS. The level and priority of service provided will be identified by the “Tier 1, 2, or 3” criteria as defined by the following criteria or the appointed Giant Voice System Manager.

1.3.1.1 TIER-1 MAJOR SYSTEM FAILURE CALLS. A major system failure is defined as a repeater malfunction, any site equipped with a solar backup system, or any site that borders the flight line, based on Appendix D, and identified with asterisks. Critical capabilities lost, thirty-three percent (33%) of the siren sites inoperable. In simpler terms, if 33% or 6 plus Siren Sites go down then the Contractor will respond within 1-hour via phone or within 24-hours, if not fixed. The Contractor shall respond within one (1) hour after a notification by the COR, of a major system failure. A Tier 1 item shall be corrected prior to any other maintenance support and within twenty-four (24) hours after response, unless further time is given by the COR.

1.3.1.2 TIER-2 MINOR SYSTEM FAILURE CALLS. A minor system failure is defined as any 1 site not bordering the flight line becoming inoperable, any intermittent RF interference. The Contractor shall respond within eight (8) hours after a monitored detection or notification by the COR. A Tier 2 item shall be corrected prior to any other maintenance support with the exception of a Tier 1 priority and within (4) days after response unless further time is given by the government representative. For minor system failures, if its not resolved within 8-hours of a phone call then it requires a physical technician within 4-days.

1.3.1.3 TIER-3 NON-EMERGENCY CALLS. All non-emergency issues are defined as parts questions, upgrades, intermittent problems, or system problems presently being monitored. The Contractor shall respond to non-emergency issues within twenty-four (24) hours after notification by the COR. The appointed MNS System Manager will determine if an on-site response technician is required at the time of trouble call receipt. A Tier 3 item shall be corrected before any other maintenance support with the exception of Tier 1 or Tier 2 priorities and within ten (10) days after response unless further time is given by the government representative. Non-ER requires a POC response via phone call within 24-hours and a physical technician within 10-days. Comment by RIVERA, JEREMY MSgt USAF ACC 99 CONS/CONS: Same as my last comment. 24 hour response does not align with para 1.3. Just need to make it clear if the response is via phone because if they are talking in person, then it needs to align with above. Comment by WILLIAMS, ADDLENE R CIV USAF ACC 99 CONS/PKB: Non-ER requires a POC response via phone call w/in 24-hrs and physical tec w/in 10-days.

1.4 (CLIN X002) MALFUNCTIONING ITEMS TECHNICAL SUPPORT SERVICES. Technical support services provide all labor for the occasional removal and replacement of defective or no longer in use antennas and/or coaxial cables located at each MNS site/repeater site. Also, the Contractor shall provide technical support for the purchase of parts and equipment identified by written findings, proposals, or recommendations to identify and correct problems on existing or proposed MNS equipment, nets, and interface equipment, to affect repairs or to extend or increase efficiency of the systems to, include batteries, amplifiers and speakers of the MNS system, rental costs associated with bucket truck or similar lift to facilitate MNS speaker installation, removal, replacement and/or additional radio system antennas, etc. The Contractor shall replace all broken and malfunctioning equipment as identified while providing technical support services. Such items may include, but are not limited to replacement, removal, or maintenance of defective or no longer in use antennas, coaxial cables. This CLIN also covers the cost of any replacement parts to include the MNS, and components included in Appendix D. If during the course of the preventative maintenance the contractor discovers a broken piece or malfunctioning equipment, they shall first get approval from the COR prior to any repairs being made. If a piece of equipment is approved to be repaired, by the COR the contractor will remove the equipment and sign AF Form 1297, Temporary Issue Receipt, and take custody of the item. The Contractor shall be responsible for shipping and receiving the equipment to/from the repair facility. This CLIN includes all parts and costs associated with returning an item back to full service. For individual repair exceeding $10,000 per part the Contractor shall provide a repair cost estimate to the COR and Contracting Officer for approval.

1.5 (CLIN X003) OEM PRICE LISTED PARTS. The Contractor shall establish and maintain OEM price lists for all parts/materials used to provide maintenance under this contract. The OEM price lists shall be used as the basis for development of maintenance charges submitted to the Government. Maintenance charges based on the OEM Price Lists shall also include any favorable discounts received by the Contractor. The Contractor shall submit this information on any invoicing submitted to the Government.

1.5.1 NON-PROPRIETARY LISTED (NPL) PARTS. Payments for parts/materials which are not contained within any published price lists shall be limited to the contractor’s actual cost, less any favorable discounts, and based on one-half hour labor plus the actual postage amount. Any request for payment submitted to the Government must specifically identify NPL parts/materials.

1.5.2 BROKEN/MALFUNCTIONING EQUIPMENT. The Contractor shall invoice per unit for each part replaced for Broken and Malfunctioning Equipment. Contractor shall provide a breakout of equipment and indicate type of equipment, model number, and serial number. If the replacement item requires installation, the previous information will be required and in addition, the location of the equipment, and labor hours shall also be provided on the invoice. Each replaced piece of equipment and associated labor shall be clearly separated if submitted on combined invoices.

1.5.3 REPLACEMENT EQUIPMENT. If the Contractor determines a repair of equipment exceeds seventy-five percent (75%) of the replacement cost, the contractor shall contact the COR for repair or replacement determination. The total cost or repair of each of the items shall not exceed the amount indicated on the contract CLIN or the contract total. If additional funding will be required to repair an item, the contractor shall contact the COR prior to completing any repairs. No work shall be performed over the amount agreed to within the contract without CO approval. Any new equipment purchased by either party will be added to the current maintenance agreement as long as it does not degrade or cause potential damage or harm to the existing equipment. Replacement equipment procured by contractor will become the property of the Government once the invoice has been paid.

1.6 (CLIN X004) ENGINEERING/TROUBLESHOOTING SERVICES. The Contractor shall be required to provide technical and/or troubleshooting assistance or engineering assistance.

1.6.1 ENGINEERING. Engineering services shall only be initiated by written coordination from 99 CS The Contractor shall provide as needed Acoustic Technology, Inc. (ATI) /Motorola qualified engineering support services as required to assist in the formulation of new systems or enhance/upgrade existing systems or as needed Acoustic Technology, Inc. (ATI) /Motorola qualified engineering support services as required. Qualified Engineering Support services will assist in formulation of new systems, enhance/upgrade existing systems, site surveys, site inspections, site design assistance and review, radio frequency path profiles and studies, coverage surveys, and resolution of unique problems with equipment and the MNS network. Support services may include providing technical solutions and/or recommendations along with the cost considerations.

1.6.2 TROUBLESHOOTING. The Contractor shall provide troubleshooting services for the repair and maintenance of the MNS system, and equipment. Troubleshooting services shall include but are not limited to; repairing lightning damage, reconfiguring infrastructure equipment, reprogramming radio cards and support equipment, and assisting the Government troubleshooter or the COR in resolving any problems related to the MNS. Upon the request of the COR the contractor shall dispatch a technician to assist the COR or customer’s requirements. The technician shall coordinate with the COR to determine what assistance can provided.

1.7 (CLIN X005) PREVENTIVE MAINTENANCE INSPECTIONS. Preventive Maintenance Inspections (PMI) Schedule: Equipment listed in Appendix C requires annual and quarterly preventive maintenance, and is to be performed at the location specified in Appendix D. The Contractor shall coordinate these PMIs with the COR at least 3 days ahead of date the PMI is to be performed. This listing also shows the month the PMIs are required to be done and should not be varied without approval from the COR. The Contractor shall coordinate equipment downtime with the COR and equipment user. The schedule must be mutually agreeable to the using activity, the COR, and the contractor. Appendix D gives PMI descriptions for each required piece of equipment. A lift is not required to perform the MNS PMIs.

1.8 DELIVERABLES. The following items are deliverables which fall within the scope of the aforementioned tasks. The Contractor shall be responsible for delivering all end items as specified within the table below.

2.0 SERVICES SUMMARY.

2.1 SERVICE SUMMARY (SS). The service requirements are summarized into performance outcomes that related directly to mission essential items. The performance thresholds describe the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success and acceptable (satisfactory) performance. The SS and the contractor’s QCP provide information on contract requirements, the expected level of contractor performance and the expected method of Government validation and confirmation of services provided. Procedures as set forth in FAR 52.212-4(a), Contract Terms and Conditions-Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies.

SS

with a one (1) hour response time to troubleshooting the system

Emergency telephone contact number available twenty-four (24) hours a day, 7 days a week for equipment troubleshooting. Provide a technician on-site within forty-eight (48) hours if cannot be resolved over the phone and the COR determines it mission essential

repair calls.

complaints in a month.

Responds within one (1) hour after a notification and repaired within 24 hours unless COR give additional time due to circumstances

complaints in a month.

Responds within eight (8) hours after a monitored detection or notification and repaired within four (4) days unless COR give additional time due to circumstances

Coordinates PMIs and equipment downtime with the COR at least 3 days ahead of scheduled PMIs

3.0 GOVERNMENT PROVIDED PROPERTY AND SERVICES. The Government will provide electricity, if available, for performance of services by the contractor for the duration period of this contract. Use of this utility shall be approved and monitored by Government personnel and shall be conserved by the contractor.

4.0 GENERAL INFORMATION.

4.1 CONTRACTOR PERSONNEL.

4.1.1 CONTRACT MANAGER. The Contractor shall provide a contract manager who shall be responsible for the performance of the work to ensure it meets the requirements of this contract. The name of this person and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the Contracting Officer within fifteen (15) days of contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available by telephone within thirty (30) minutes during normal duty hours or schedule to meet on the installation with authorized Government personnel to discuss problem areas. After normal duty hours, the manager or designated alternate(s) shall be available within two (2) hours by telephone.

4.1.2 CONTRACTOR EMPLOYEES. The Contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the Contracting Officer as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

4.1.2.1 EMPLOYEE TRAINING. All contract employees shall be properly trained and certified to perform the required tasks.

4.1.2.2 EMPLOYEE DRESS REQUIREMENTS. Contractor employees shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name. All articles of clothing shall be reasonably clean, in good repair, and shall not display any obscene or objectionable words, phrases, sketches or pictures.

4.1.3 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES, AND VEHICLE PASSES. The Contractor shall comply with all requirements and procedures IAW DAFFARS 5352.242-9000, Contractor Access to Air Force Installations. The Contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Air Force installation(s) cited in the contract. Contractor employees are required to wear or prominently display installation identification badges or contractor furnished contractor identification badges while visiting or performing work on the installation. The Contractor shall submit the employee listing at the pre-performance conference and the Contracting Officer as changes occur.

4.1.3.1 CONTRACT PREREQUISITE. The Contractor shall complete and submit the following form to 99 CONS within fifteen (15) business days of contract award in order for employees to gain access to the installation: a. Contractor Employee Listing

4.1.4 THE CONTRACTOR EMPLOYEE LIST. This form shall list every employee requiring base access. Every time employees change; it shall be updated to reflect additions and/or deletions. Once completed, email the list to the Contracting Office representative (COR) in EXCEL format. The COR will then prepare the document(s), attach a cover letter, and forward the Employee List to the Visitor Control Center.

4.1.4.1 CONTRACTOR BADGE. Upon notification that your employee list has been forwarded to the Commercial gate Control Center, the employee shall complete the DHS I-9 form and hand carry it to the Visitor Control Center. The form shall be signed by the employee and the employer or designated representative. If everything is in order, they will receive a contractor badge. If an employee will be driving on Nellis or Creech Air Force Base they are required to provide a valid driver’s license, vehicle registration, and proof of insurance. NOTE: The section of Commercial gate Control Center administrating this function is closed after 1800 (6:00 p.m.), therefore, employees must arrive prior to this time in order for their documentation to be processed.

4.1.4.2 CONTRACTOR LISTING MAINTENANCE. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

4.1.4.3 CONTRACTOR BADGE AT COMPLETION/TERMINATION. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees are returned to the issuing office.

4.2 SECURITY REQUIREMENTS. The installation access will be coordinated with the local Installation Fire Chief and Security Forces Squadron. Contract personnel will not enter restricted areas without escort from authorized personnel. The contractor shall restrict personnel to only those areas required to performing work.

4.2.1 WEAPONS, FIREARMS AND AMMUNITION. Contractor employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned or privately owned vehicle while on Nellis or Creech Air Force Base.

4.2.2 PHYSICAL SECURITY. The Contractor shall be responsible for safeguarding all Government property and controlled forms provided for contractor use. At the end of each work period, all Government facilities, equipment, and materials shall be secured.

4.3 SAFETY AND HEALTH STANDARDS. The contractor shall initiate and maintain programs to comply with the provisions of the Occupational Safety and Health Standards Act concerning entry requirements in confined spaces and handling potential hazardous substances. Additionally, all personnel shall possess personal protective/safety equipment.

4.4 REPORTING REQUIREMENTS. Contractor shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources and classified or unclassified defense information.

4.5 SMOKING, EATING AND DRINKING. The Contractor shall permit smoking, eating, and drinking only in designated areas.

4.6 DRIVING LICENSE/ON-BASE REQUIREMENTS. The Contractor and employees shall comply with base traffic regulations at all sites. The contractor shall ensure employees have a current and valid state/country driver’s license for the type of vehicle being driven before allowing the employee to operate a personal vehicle on Nellis or Creech Air Force Base.

4.7 WORK LOCATION, PHYSICAL SECURITY AND OPERATING SCHEDULE. All work will be located on Nellis Air Force Base, Nevada and Creech Air Force Base Indian Springs, Nevada, and the Contractor personnel shall report to the Plans and Programs Office Building 595 before initiating service on the scheduled day of service. Any equipment needing testing or maintenance offsite will be provided by the contractor. No offsite space will be provided by the government for testing or performing maintenance (i.e., a workstation, test equipment, or workbench). The COR will accompany the Contractor to each service location. If the scheduled date falls on a federal holiday, base down day, or any unforeseen event (such as natural disasters or national emergency) servicing shall be accomplished immediately on the next duty day. Any proposed changes to the schedule (i.e.: equipment failure, labor problems, etc.), shall be immediately conveyed to the COR and within five (5) business days in writing, stating the cause of the delay.

4.8 HOURS OF OPERATION. Normally, all work shall be performed during the hours 0730 – 1630 (7:30 AM to 4:30 PM), Monday through Friday unless different times are worked out between both parties. Services performed on Federal Holidays and base down days will be addressed on a case-by-case basis.

4.8.1 FEDERAL HOLIDAYS.

Independence Day - 4 Jul

4.9 RECORDS. The contractor shall deliver to SCXT service tickets for all work performed at the completion of each day’s services. ALL SERVICE TICKETS WILL INDICATE TYPE OF MATERIAL REMOVED, LOCATION, AND SITE OF DISPOSAL. In addition, the contractor shall furnish the COR with a list of observed defects on GV poles and associated equipment that require repair or maintenance. Negative replies, such as ‘No Defects Identified’, are also required. This “Observed Defects Report” shall be turned in within five (5) business days after each scheduled date of service.

4.9.1 CONTRACTOR PAYMENT. The contractor shall submit billing invoices on a monthly basis. Each invoice shall contain the following information: job control number, job issue date and job completion date.

4.9.2.1NVOICING. The contractor shall invoice labor hours for Emergency Telephone, Troubleshooting, and Equipment Repair. Labor hours shall be in minimum increments of one (1) hour for the first hour, and thirty (30) minute increments thereafter, pro-rated from the contractor’s Emergency Telephone, Troubleshooting, and/or Equipment Repair labor rate. The contractor shall invoice labor hours for Malfunctioning Items, Technical Support Services, and the contractor shall invoice for bucket truck rental with a minimum increment of eight (8) hours. The contractor shall invoice for technical support services after the service has been completed and accepted. The invoice shall contain a detailed breakdown, including a parts list, services provided, with prices, quantities, and amount of labor hours. The contractor shall not accomplish technical services unless directed by the COR or Contracting Officer. The contractor shall invoice labor hours on troubleshooting of the MNS system and components, including but not limited to lightning damage, reconfiguring infrastructure equipment, and support equipment, and assisting the Government troubleshooter or the Government Representative in resolving problems related to the MNS equipment for this CLIN with a minimum of one (1) hour for the first hour and 30-minute increments thereafter pro-rated from the contractor's troubleshooting labor rate. The invoice shall contain a detailed breakdown, including a parts list, services provided, with prices, quantities, and amount of labor hours. The contractor shall invoice per unit for each Preventive Maintenance Inspections (PMI) completed.

4.10 MANPOWER REPORTING.

4.10.1 REPORTING FULL-TIME-EQUIVALENT (FTE) DATA. The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site. Contractors were previously required to completely fill in all required data fields at the Contractor Manpower Reporting Application (eCMRA) site http://www.ecmra.mil; however, beginning FY20 reporting period FY21 reporting is now done through http://www.sam.gov. Do not use eCMRA. Use SAM instead. Please use DFARS clause 52.204-14, Service Contract Reporting Requirements. These inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs from 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year..

4.10.2 REPORTING PERIOD. The Contractor shall input data by 31 October of each year.

4.10.3 USES AND SAFEGUARDING OF INFORMATION. Information from the secure website is considered to be proprietary in nature when the contract number and contractor identity are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.

4.10.4 USERS MANUALS. User manuals will be provided to 99 CS/SCXT by the contractor within 15 days of equipment acceptance.

4.11 QUALITY CONTROL PLAN. The Contractor shall develop, submit, and maintain a quality control program to ensure MNS services are performed in accordance with commonly accepted commercial practices and services as identified in this PWS. The Contractor shall submit a final copy of their Quality Control Plan for acceptance at the pre-performance conference. Any changes to the Quality Control Plan must be accepted by the CO and COR prior to implementation. The Contractor shall develop and implement procedures to identify, prevent and ensure non-performance and continual repeat of defective service does not occur. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in Section 2, Services Summary of this PWS. This plan shall include monthly job control metrics and charts, showing how well they are meeting the performance measurement of the service summary (SS). If the contractor falls below the acceptable threshold, they shall make changes to their quality control plan to implement immediate corrective action.

4.12 QUALITY ASSURANCE. The Government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with the requirements set forth within this contract. Contractors are to provide the COR a Monthly Service Report (MSR) once a month twelve (12) times per year, by 15th calendar day of each month. This is to provide the COR information on services to follow up on to ensure quality of the services.

4.13 CONTENTS. The plan shall include a detailed description of the processes to be used during performance to ensure the services meet or exceed the requirements of the Service Summary (SS), the PWS and contract. The plan shall systematically provide for early identification of nonconforming services; develop metrics to track performance trends; detail corrective actions required to ensure timely and acceptable performance in accordance with the PWS; identify organizational placement of the inspectors; and describe the contractor's partnering approach with the Government to ensure mission objectives are met. Additionally, plans that require employees to comply with the Government control procedures for materials, equipment, facilities, and keys or lock combinations shall be included. To include all required security and accountability forms documentation.

4.14 PERIODIC PROGRESS MEETINGS. The CO, Functional Commander, COR Supervisor, other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

4.15 PERFORMANCE ASSESSEMENT. Periodic surveillances will be conducted to ensure the contractor is performing in accordance with the PWS. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall be required to re-perform the service at no additional cost to the Government. Re-performance of such services shall commence immediately upon notification by the Government representative. The Contractor shall have a sufficient workforce dedicated to ensuring re-performance is accomplished without degradation to normal scheduled services. Periodic surveillances may be adjusted based on quality trends. Exceeding the performance threshold for any of the performance objectives shall result in a warning or letter of concern from the CO. Exceeding the performance threshold of the performance objectives, in any combination, for any two or more consecutive or non-consecutive months during a contract period shall constitute an immediate progress meeting. All remedies shall be in accordance with FAR 52.212-4(a), Contract Terms and Conditions-Commercial Items, Inspection /Acceptance.

5.0. GUIDES & DIRECTIVES. The Contractor shall comply with all applicable local, state, and federal laws, directives, or guidance along with the following:

APPENDIX A

SYSTEM/EQUIPMENT PRIORITY LISTING

1. CRITERIA. Restoral priorities of all Communications-Electronics equipment are based.

on the impact that an equipment outage will have on the supported mission. Priorities for each communications system are established by previous coordination between the QAE, the Chief of Operations Flight and the Commander of 99th Communications Squadron.

2. PRIORITY. Multiple failures of equal priority will be repaired according to the tiered priority. See 1.3.1 PRIORITY LEVELS

3. LOCATIONS. Building numbers are the closest buildings located near the RTU or the building that the CCU will be located. Escorts will be provided by individual work centers such as Siren Sites 6 and 14 on Nellis.

Nellis Air Force Base, NV

Creech Air Force Base, Indian Springs, NV

APPENDIX B

WORKLOAD ESTIMATES

TYPE OF SERVICE ESTIMATED NUMBER OF ANNUAL OCCURENCES

Maintenance HPSS omnidirectional speaker stacks, 1600W Units....................................21 EA ATI REACT5000 Communication Control Unit (CCU)/Desktop.............. 5 EA Siren Control Software........................................................................................... 1 EA Motorola APX4500 radio 26 EA UHF/VHF Omnidirectional antenna. 26 EA

Preventive Maintenance Inspections MNS Repeater ........................................................................................ 1 EA ATI REACT5000 Communication Control Unit (CCU)/Desktop 5 EA MNS Sites (Radio/Decoder/Amplifier/Batteries/Speakers)......................45 EA Miscellaneous/Supplemental Services Engineering Services.............................................................. 10 HR Technical Services.................................................................................. 80 HR Troubleshooting Services..................................................................…………. 30 HR Emergency Maintenance........................................................................... 15 HR System Antenna Replacement............................................................................ 1 EA Antenna Labor....................................................................................... .5 H

Miscellaneous/Supplemental Services Engineering Services.................................................................................... .10 HR Technical Services..................................................................................... 80 HR Troubleshooting Services..................................................................................... 30 HR Emergency Maintenance.............................................................................. 15 HR System Antenna Replacement.............................................................................. 1 EA Antenna Labor......................................................................................... 5 HR

APPENDIX C

DEFINITIONS

Mass Notification System (MNS): Mass notification systems simultaneously broadcast real-time alerts and information to large numbers of individuals. The primary function of mass notification systems is to quickly alert people to potential threats or emergency situations and direct them how to respond to those situations.

Giant Voice (GV): GV and MNS are interchangeable terms. (See Mass Notification System for more info).

Preventive Maintenance Inspection (PMI): The action of checking and sustaining specified equipment for operational deficiencies on a recurring scheduled basis.

Performance of Work Statement (PWS): A Performance work statement is used to summarize the work that needs to be done for a contract. Restoral Time: The maximum period of time (including response time) allowed for repair of equipment and/or the net. Time begins with the request for service initiated by an authorized person. Restoral time will not include proven problems to telephone equipment or line.

APPENDIX D

PREVENTIVE MAINTENANCE INSPECTION EQUIPMENT LISTING AND SCHEDULE FOR NELLIS and CREECH AIR FORCE BASE

ANNUAL DUE IN JUNE:

ANNUAL DUE IN JUNE:

EQUIPMENT DESCRIPTION.

Each MNS site consists of an aluminum cabinet, external antenna, APX-4500 portable radio, radio antenna, decoder board, amplifiers, 12-volt batteries, battery charger, lightning protection, grounding, solar panels, and siren stack.

The Motorola APX 4500 (available in VHF, UHF, 800 MHz, and 900 MHz) provides conventional analog, Analog MDC 1200, Quik Call II System Configurations capabilities in a compact, software-controlled design. It is used to relay commands from the control consoles to the siren stacks.

PMI DESCRIPTION.

Annual PMI consists of the following: Interior and exterior cleaning to remove dirt and dust from cabinet and sirens; provide corrosion control on all cabling. Ensure all cables are securely connected. Perform operational check of the radio, amplifiers, and decoder board. A voltage check for the batteries and silent test for the speakers. Perform continuity/resistance check of the speaker connections to ensure speakers are within manufacture specifications. Ensure equipment is operating correctly, and within manufacture specifications, to include power output, frequency deviation, reflected power VSWR, frequency accuracy, receiver sensitivity during transmit. If any tests are out of tolerance from the manufacturer specifications, the contractor must provide the information to the government representative. Lastly, complete a sound coverage test to ensure the system is complying with UFC 4-021-01 standards.

EQUIPMENT DESCRIPTION.

REACT5000 Central Control Unit provides enhanced control and monitoring of ATI High Power Speaker Station (HPSS). It serves as a key component in the creation of a powerful and flexible Mass Notification System (MNS). An intuitive touch screen interface allows for the activation of tone alerts, pre-recorded voice messages, or live PA, and displays the status of remote units. Built-in speaker and desktop microphone. Simple interfacing to other systems via USB (host/device), RS232, RS485, and CANbus. Additional ports for flexible low-level interfacing: line-level audio input/output, relay connections, opt isolated inputs, and monitored push-button inputs. Upgraded security and authentication IP (Ethernet), radio (UHF/VHF), fiber, twisted pair/phone-line, satellite, and cellular options available for convenient, redundant communication paths to remote units. Backup power options: 7AH UPS or battery.

PMI DESCRIPTION.

Annual PMI consists of the following: Interior and exterior cleaning to remove dirt and dust; provide corrosion control. Ensure all cables are securely connected Ensure equipment is operating correctly, and within original manufacture specifications.

image1.jpg image2.gif