NEC-Lee UPS and Generator Maintenance PWS 8-11-2021v2.doc
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- Attached to
- FT LEE- UPS Batteries and Generator maintenance Federal contract opportunity
- Solicitation number
- W91QF521Q0008
About this file
This performance work statement outlines requirements for infrastructure UPS and generator maintenance services at various buildings on Fort Lee, Virginia. The contractor shall provide planned maintenance, repairs, and emergency services for UPS systems, batteries, generators, automatic transfer switches, and mechanical systems located in multiple buildings. Key requirements include semi-annual preventative maintenance inspections for UPS and batteries, quarterly and semi-annual inspections for generators, an annual cleaning of raised floor areas, and 24/7 emergency support. The contract is set aside for small businesses with a NAICS code of 811310 and size standard of $8 million. The base year of performance is from September 2021 to September 2022 with two optional one-year extensions. The government will award a firm fixed-price contract.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 3 Generator Inventory -serial number and make model- 9 Sep 2021.xlsx | XLSX spreadsheet | |
| Attachment 2 CLIN Structure Addendum to 52.212-1 Instructions to Offers – Commercial Items & Additional Terms & Conditions.v2-9-1-2021.pdf | ||
| Vendors Questions and Answers.docx | DOCX document | |
| v1Attachment 2 CLIN Structure Addendum to 52.212-1 Instructions to Offers – Commercial Items & Additional Terms & Conditions.pdf |
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Text version
PERFORMANCE WORK STATEMENT (PWS)
NEC-Lee Uninterrupted Power Supply (UPS) and Generator Maintenance
Revised 08/11/21 v1
1. General: This is a non-personnel services contract to provide Infrastructure UPS and Generator Maintenance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.
1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Infrastructure UPS and Generator Maintenance as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.
1.2. Background: NEC-Lee coordinates and directs information management for the command to include automation, telecommunications, and information assurance. The diversity of services provided incorporates the talents of a multi-talented workforce of civilian and military personnel. In an ever changing, dynamic information technology era, the NEC-Lee is constantly assessing, developing, supporting, acquiring, refining, and providing a wide array of services. Maintenance services are required for mission critical infrastructure support systems (UPS and generators) for telephone switch rooms and network equipment throughout the Fort Lee installation. Failure to provide maintenance on this critical equipment could result in failure of the installation telephone or network system.
1.3. Objectives: The Network Enterprise Center – Lee (NEC -Lee) Lee seeks to obtain the necessary service required to ensure maintenance is available on mission critical equipment.
1.4. Scope: The Contractor shall be responsible for providing planned maintenance, service, and approved repairs for the mission critical infrastructure support systems (UPS and generators) located in buildings 1109, 8045, 8045 – Server Farm, 10500, 12500, SCOE, and TA5ADN. The contractor shall clean the under floor, the grid system, and top of floor with equipment required for this type of cleaning annually. This effort will require coordination in order to proceed in a “not to interfere” manner with normal operations. Emergency service shall be provided 7x24x365 as needed.
1.5. Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) Option Years from date of award;
Base Year Periord of Performance (PoP) start date 27 September 2021 to 28 September 2022.
Opt Year One (1) start date: 27 September 2022 to 28 September 2023.
Opt Year Two (2) start date: 27 September 2023 to 28 September 2024.
1.6. General Information
1.6.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The QCP is to be delivered within 30 days after contract award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.
1.6.2. Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
1.6.3. Recognized Holidays: Outside of 24X7 monitoring, contractor shall be required to work if critical systems fail.
New Year’s Day
Labor Day
Martin Luther King Jr.’s Birthday
Columbus Day
President’s Day
Veteran’s Day
Memorial Day
Thanksgiving Day
Juneteenth National Independence Day
Christmas Day Independence Day
1.6.4. Hours of Operation: The contractor is responsible for conducting business, between the hours of 0800-1700 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.
1.6.5. Place of Performance: The work to be performed under this contract will be performed at buildings 1109, 8045, 10500, 12500, TA5ADN, and SCOE.
1.6.6. Type of Contract: The government will award a firm fixed price (FFP).
1.6.7. Security Requirements: Contractor and all associated subcontractor employees shall comply with applicable installation, facility, and area commander installation and/or facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In additional to changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in the contractor security matters or processes.
1.6.7.1. Employees selected by the Contractor for this PWS must be able to pass all security requirements IAW the Fort Lee Provost Marshall’s Policy and abide by all security regulation. Contractor is subject to security checks.
1.6.7.2. IAW Army Regulation 525-13, paragraph 5-19, all prospective Contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation’s discretion) for an interim period while investigations are being conducted.
1.6.7.5. Contract performance may require personnel to enter into restricted areas. Unauthorized entry into these areas is prohibited unless escorted by government personnel.
1.6.8. PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.
1.6.9. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.
1.6.10. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.
1.6.11. Key Personnel: Non-Applicable
1.6.12. Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to wear company ID
1.6.13. Contractor Travel: Non-Applicable
1.6.14. Other Direct Costs: Non-Applicable
1.6.15. Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.
1.6.16. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.
2. Definitions and Acronyms:
2.1. DEFINITIONS:
2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.
2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.
2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.
2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.
2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.
2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.
2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.
2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.
2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.
2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.
2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.
2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.
2.2. ACRONYMS:
ACOR
Alternate Contracting Officer's Representative
AFARS
Army Federal Acquisition Regulation Supplement
AR
Army Regulation
CCE
Contracting Center of Excellence
CFR
Code of Federal Regulations
CONUS
Continental United States (excludes Alaska and Hawaii)
COR
Contracting Officer Representative
COTR
Contracting Officer's Technical Representative
COTS
Commercial-Off-the-Shelf
DA
Department of the Army
DD250
Department of Defense Form 250 (Receiving Report)
DD254
Department of Defense Contract Security Requirement List
DFARS
Defense Federal Acquisition Regulation Supplement
DMDC
Defense Manpower Data Center
DOD
Department of Defense
FAR
Federal Acquisition Regulation
HIPAA
Health Insurance Portability and Accountability Act of 1996
KO
Contracting Officer
NEC-LEE
Network Enterprise Center-Lee
OCI
Organizational Conflict of Interest
OCONUS
Outside Continental United States (includes Alaska and Hawaii)
ODC
Other Direct Costs
PIPO
Phase In/Phase Out
POC
Point of Contact
PRS
Performance Requirements Summary
PWS
Performance Work Statement
QA
Quality Assurance
QAP
Quality Assurance Program
QASP
Quality Assurance Surveillance Plan
QC
Quality Control
QCP
Quality Control Program
TE
Technical Exhibit
3. GOVERNMENT FURNISHED ITEMS AND SERVICES:
3.1. Services: The Government will provide no services for this contract.
3.2 Facilities: The government will provide access to the facilities necessary to execute tasks specified under this performance work statement (PWS).
3.3 Utilities: The Government will provide and maintain those utility services currently available in the facilities. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.
3.4 Equipment: The Government will provide no equipment necessary to complete tasks under this contract.
3.5 Materials: The Government will not provide materials for this contract.
4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:
4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.
4.2 Secret Facility Clearance: Refer to 1.6.7
4.3. Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.
4.4. Equipment: The Contractor shall provide all equipment necessary to meet the requirements under this PWS.
5. Specific Tasks:
5.1. Basic Services: The contractor shall provide services for the following Network Enterprise Center-Lee (NEC-LEE) equipment/systems located at Fort Lee, VA.
5.1.2. Powerware Plus UPS Annual Inspections
· Building 1109- (1) Powerware Plus 18
· Building 8045- (1) Powerware Plus 18 and (1) Powerware Plus 36
· Building 10500 - (1) Powerware Plus 18
· Building 12500- (1) Powerware Plus 18
5.1.3. Perform two (2) semi-annual PM inspection includes the following:
· All checks during the inspection are designed to be performed either during normal operation with no impact to the UPS or during off-line operations while the UPS is in the bypass mode
· Perform a temperature check on all breakers, connections, and associated controls
· Perform a visual inspection on equipment to include all subassemblies, wiring harnesses, contacts, cables ,and major components
· Check power modules, capacitors, inverter, and rectifier
· Calibrate and record all electronic systems to manufacturers specifications
· Perform functional testing (as approved by the Customer)
· Provide a documented report detailing the results of the inspection
5.1.4 UPS Batteries Planned Maintenance:
· Building 1109- (20) C&D LS12-80
· Building 8045- (20) C&D LS12-80,(20) Deka U1HR1500,and (8) strings of (40ea) Data Safe 12-HX500FR
· Building 10500- (20) LS12-80
· Building 12500- (20) LS12-80
· Building TA5-AND - no batteries are installed
· Perform two (2) semi-annual inspections that include the following;
· Inspect the appearance and cleanliness of the battery string
· Inspect cells for physical abnormalities
· Inspect all DC connections
· Inspect area for proper condition, temperature, and ventilation
· Verify the integrity of the battery rack I cabinet
· Measure and record 100% of the jar temperatures
· Measure and record the float voltage of all jars
· Measure and record all internal ohmic readings
· Provide a documented report with findings and recommendations
· Ensure that all replacement parts provided under this agreement are new and from the same manufacturer as the original part(s) or an equivalent that meets or exceeds OEM (Original Equipment Manufacturer) standards.
5.2 Maintenance Management Services:
5.2.1 Contractor shall manage all of the planned maintenance inspection and service to include the following:
· Schedule and coordinate all on-site maintenance and service
· Provide on-site management and supervision as required
· Manage all inspection documentation to include providing copies to Fort Lee- NEC-Lee
· Review inspection documentation and provide recommendations for additional service and or repairs that are required to keep the equipment in good working condition
· Provide follow-up proposals for service recommendations
· Ensure that all replacement parts provided under this agreement are new and from the same manufacturer as the original part(s) or an equivalent that meets or exceeds OEM (Original Equipment Manufacturer) standards
· All replacement parts shall have a minimum of a one (1) year warranty.
· Warranty all repairs for 30 days.
· Notify designated COR immediately in the event a generator cannot be repaired the same day/visit.
· Assist with budgeting for long term maintenance and service requirements
· Provide 7x24x365 emergency service and support as needed either by phone or on-site during any unscheduled emergencies due to any support system /equipment failure or malfunction and provide all necessary remediation.
5.3. Remote Notification Services for the following NEC-LEE "Owned" Sensaphone systems:
· Removed
5.4. Building 8045 Server Farm -Liebert Series 600 UPS x 2 Modules and System Control Cabinet x 1:
5.4.1 Perform one (1) annual PM inspection including the following:
· All checks during the inspection are designed to be performed either during normal operation with no impact to the UPS or during off-line operations while the UPS is in the bypass mode
· Perform a temperature check on all breakers, connections, and associated controls
· Perform a visual inspection on equipment to include all subassemblies, wiring harnesses, contacts, cables, and major components
· Check power modules, capacitors, inverter, and rectifier
· Calibrate and record all electronic systems to specifications
· Install and / or perform any system updates
· Perform functional testing (as approved by the Customer)
· Provide a documented report detailing the results of the inspection
5.4.2 The full service coverage plan shall include at a minimum the following:
· Inspection and repair of the UPS
· Includes travel expenses, labor, and UPS parts. Certain wear parts are excluded for coverage, including batteries, capacitors, and filters
· Provide 7x24x365 coverage
· Provide 4-hour on-site response
5.5. Building 8045 Server Farm Liebert Power Distribution Units x 2:
5.5.1 Perform one (1) annual PM inspection that includes the following:
· Perform a complete visual inspection of the equipment
· Perform an IR scan and verify all connections for tightness
· Verify system control power fuses
· Verify proper grounding
· Verify EPO lights are illuminated
· Record all data via the local display (if applicable)
· Verify special restart capabilities
· Install or perform Engineering Field Change Notices as necessary
5.5.2 The full service coverage plan includes the following:
· Inspection and repair of the PDU
· Includes travel expenses, labor, and parts. Excludes branch circuit breakers
· Provide 7x24x365 coverage
· Provide 4-hour on-site response
5.6. Building 8045 Server Farm Liebert Remote Distribution Cabinets x 2:
5.6.1 Perform one (1) annual PM inspection that includes the following:
· Perform a complete visual inspection of the equipment
· Perform an IR scan and verify all connections for tightness
· Verify system control power fuses
· Verify proper grounding
· Verify EPO lights are illuminated
· Record all data via the local display (if applicable) Verify special restart capabilities
· Install or perform Engineering Field Change Notices as necessary
5.6.2 The full service coverage plan includes the following:
· Inspection and repair of the remote distribution cabinet
· Includes travel expenses, labor, and parts. Excludes branch circuit breakers
· Provide 7x24x365 coverage
· Provide 4-hour on-site response
5.7. Mechanical Systems Planned Maintenance- Building 8045 Server Farm:
· Liebert CRAC Units x 6
· York Chillers x 2
· Trane AHUs x 2
· Hot Water Boiler x 1
· Trance FCU x 1
· Chill Water Pump x 2 Hot Water Pump x 2
· Liebert Leak Detection Panel x 1
· Liebert Auto-Change-over Panel x 1
5.7.1 Perform semiannually (2) quarterly PM inspections that include the following:
· Check and replace filters if required
· Inspect the evaporator coil, blower assembly, pulleys, and motor mount
· Measure and record amp readings for all equipment
· Check humidifier lamps
· Check drains and traps for blockage /clogs
· Check humidifier pans
· Inspect refrigerant/chill water piping
· Record the suction and discharge pressures
· Check / inspect fuses, contactors, and connections
· Verify proper operational sequence
· Inspect coils and condenser fans
· Inspect all piping and supports
· Inspect pump couplings
· Test / inspect leak detection panel
· Test / inspect AC switch-over panel
5.7.2 Perform one (1) annual PM inspection that includes all of the items above and the following:
· Clean the exterior condenser coils
· Replace the belts
5.8. Generators and Automatic Transfer Switches Planned Maintenance:
· Building 8045- (1) Olympian generator and ATS
· Building 12500- (1) Olympian generator and ATS
· Building TA5-AND- (1) Kohler generator and ATS Building SCoE- (1) Kohler generator and ATS
· Building 10500- (1) Onan generator and ATS
· Building 8045 Server Farm- (2) Generac generators and ATS
5.8.1. Perform two (2) quarterly PM inspections and one (1) semi-annual PM inspection that includes the inspection and testing of the following:
· Lubrication system
· Governor / fuel system
· Radiator and cooling system Air intake system
· Block heater system
· Exhaust system
· Engine and generator mounting Battery and charging system
· Control system Starter system
· Safety inspection to include testing of all alarm conditions
· Visually inspect the ATS and test run generator (with building load transfer if approved)
· Inspections will be performed Monday-Friday-7AM-5PM
5.8.2. Perform one (1) annual PM inspection that includes inspection of all of the systems above and:
· Change the engine oil
· Change the oil filters
· Change the fuel oil filters
5.9. Perform cleaning of the sub-floor and top of the raised floor areas located in the Server Farm at Building 8045. Service/cleaning includes the following:
· HEPA vacuum the raised floor surface to remove loose particulate prior to removing the floor tiles
· Lift a limited number of floor tiles to provide under floor plenum access
· Manually remove large debris and contaminants
· HEPA vacuum the subfloor slab to remove dust and debris
· HEPA vacuum floor stringers and pedestal heads
· Clean perforated tiles and replace to their original locations
· Safely damp mop all floor surfaces using specially formulated cleaner and low lint mops Scrub clean all accessible floor surfaces using low speed scrubbing machines to remove imbedded contaminants and scuff marks
· Safely damp mop floor surfaces to remove residual contaminants and cleaning solution
· Hardware devices are not shifted or moved to gain access to captive floor tiles
· During the cleaning service, all safely accessible floor tiles are removed to provide the most comprehensive cleaning possible
· Floor tile removal is managed to prevent equipment overheating, maintain floor system structural integrity and minimize safety hazards
5.12. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also know as the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.
6. Applicable Publications (Current Editions): (Non - applicable)
7. Attachment/Technical Exhibit List:
7.1. Attachment 1/Technical Exhibit 1 – Performance Requirements Summary
TECHNICAL EXHIBIT 1
Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective
(The Service required—usually a shall statement)
| Standard |
| Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”) |
Method of Surveillance
PRS # 1.
The contractor shall provide quality of product and/or services.
The contractor provided all services at a level that is commensurate with industry best practices.
| No more than one customer complaint within a 14 day period following completed task. |
| Validated Customer Complaint received by COR. |
PRS # 2
The contractor will provide excellent Business Relations
| Professional working relationship with all personnel encountered in the performance of their duties. All business whether written or verbal, shall be conducted in a courteous manner |
| No more than 1 justified complaint within a task period. |
| Validated Customer Complaint received by COR. |
7.2. Attachment 2/Technical Exhibit 2 – Deliverables Schedule
TECHNICAL EXHIBIT 2
DELIVERABLES SCHEDULE
| Deliverable |
| Frequency |
| # of Copies |
| Medium/Format |
| Submit To |
| Inspections Report |
| Annually/Semi-annually/Quarterly |
Send report via e-mail within 72 hours of completed scheduled inspection.
The deliverable is to be provided in MS Word or Excel Spreadsheet format.
Identify equipment and inspection findings.
Network Enterprise Center –Lee
ATTN: Leonid D. Jenkins E-mail: leonid.d.jenkins.civ@mail.mil
| Scheduled Maintenance Report |
| Annually/Semi-annually/Quarterly |
Send report via e-mail within 72 hours of completion of scheduled maintenance.
The deliverable is to be provided in MS Word or Excel Spreadsheet format.
Identify equipment and what was accomplished.
Network Enterprise Center –Lee
ATTN: Leonid D. Jenkins
E-mail: leonid.d.jenkins.civ@mail.mil
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