Nat Cust Spec - TSA Anchorage 20260422.pdf

April 12, 2026

Acquisition Facility Management Contracting Division Custodial Performance Work Statement

Adapted from the

National Custodial Specification

SERVICE: Custodial and Other Related Services

LOCATION(S):

Ted Stevens International Airport 4600 Postmark Drive Anchorage, AK 99502

Basic Requirement (Base Period): May 1, 2026 – July 31, 2026 Monthly Extension After Base Period: August 1, 2026 – September 30, 2026

ATTACHMENT A

Table of Contents

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1 Objectives and Scope

1.1 Cleaning Schedule

1.2 Staffing Plan

1.3 Cleaning Plan

1.4 Quality Control Plan (QCP)

1.5 Service Calls

1.6 Communication Approach

1.6.1 Meeting Requirements

1.6.2 Joint Service Inspections

2 Performance Standards

2.1 Interior Services

2.1.1 Area Types (Not all-inclusive)

2.1.1.1 Disinfection/Sanitization Areas

2.1.1.1.1 Restrooms

2.1.1.1.1.1 Shower Rooms

2.1.1.1.2 Concession/Cafeteria/Breakroom

2.1.1.1.3 Fitness Center - RESERVED

2.1.1.1.4 Child Care - RESERVED

2.1.1.1.5 Holding Cells - RESERVED

2.1.1.1.6 Labs/Health/Lactation Rooms - RESERVED

2.1.1.2 Computer Rooms

2.1.1.3 Courtrooms/Jury Rooms and Assembly Rooms/Conference Rooms

2.1.1.4 Entrances/Lobbies - RESERVED

2.1.1.5 Offices/Cubicles/Chambers/Robing Rooms

2.1.1.6 Stairs, Stairways, Treads, Risers, Railings and Landings - RESERVED

2.1.1.7 Mail/Copy/Storage

2.1.1.8 Vertical Transportation - RESERVED

2.1.1.9 Fine Arts - RESERVED

2.1.1.10 United States Postal Space - RESERVED

2.1.2 Specific Tasks (Not all-inclusive)

2.1.2.1 Hard Floors

2.1.2.1.1 Floor Mats and Runners - RESERVED

2.1.2.1.2 Vacuuming

2.1.2.2 Dusting

2.1.2.3 Policing Interior Areas

2.1.2.4 Trash, Wastebaskets, and Receptacles

2.1.2.5 Dispensers

2.1.3 Finishes

2.1.3.1 Fixtures

2.1.3.2 Surfaces

2.1.3.2.1 Vertical Surfaces/Walls

2.1.3.3 Historic Features - RESERVED

2.1.4 Interior Graffiti Removal – RESERVED

2.2 Exterior Services - RESERVED

2.2.1 Specific Tasks (Not all-inclusive) - RESERVED

2.2.1.1 Surfaces - RESERVED

2.2.1.2 Hard Surface Areas - RESERVED

2.2.1.3 Stairs, Stairways, Treads, Risers, Railings and Landings - RESERVED

2.2.1.4 Canopies/Overhangs - RESERVED

2.2.1.5 Exterior Graffiti Removal - RESERVED

2.2.1.6 Excrement Removal (Human, Bird and Animal) - RESERVED

2.2.1.7 Policing Outside Areas - RESERVED

2.3 Supplemental Services

2.3.1 Solid Waste Management - RESERVED

2.3.2 Integrated Pest Management - RESERVED

2.3.3 Grounds Maintenance - RESERVED

2.3.4 Snow and Ice Removal - RESERVED

2.3.5 Window Washing

2.3.5.1 Interior Window Washing

2.3.5.2 Exterior Window Washing - RESERVED

2.3.6 Child Care Center - RESERVED

2.3.7 Interior and Atrium Plants (Government Furnished Plants) - RESERVED

2.4 Above Standard Services - RESERVED

2.4.1 Interior Above Standard Services - RESERVED

2.4.1.1 Labor Services - RESERVED

2.4.1.1.1 Laborer - RESERVED

2.4.1.1.2 Laborer Supervisor - RESERVED

2.4.1.1.3 Janitor - RESERVED

2.4.1.2 Interior Window Washing - RESERVED

2.4.1.3 High Cleaning - RESERVED

2.4.1.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) - RESERVED

2.4.1.5 Carpet Extraction (Private Areas) - RESERVED

2.4.1.6 Machine Strip and Wax Resilient Office Floors - RESERVED

2.4.1.7 Holding Cell Interiors - RESERVED

2.4.1.8 Fitness Center Equipment Cleaning - RESERVED

2.4.2 Exterior Above Standard Services - RESERVED

2.4.2.1 Additional Solid Waste and Recycling Pickups - RESERVED

2.4.2.1.1 Trash - RESERVED

2.4.2.1.2 Recycling - RESERVED

2.4.2.2 Exterior Window Washing - RESERVED

2.4.2.3 Pressure Washing and Steam Cleaning - RESERVED

2.4.2.4 Cleaning/Polishing of Exterior Metals – RESERVED

2.4.2.5 Exterior Graffiti Removal - RESERVED

2.4.2.6 Planting Government Furnished Trees and Plants - RESERVED

2.4.2.7 Erosion Control - RESERVED

2.4.2.8 Tree Thinning - RESERVED

2.4.2.9 Snow and Ice Removal for Areas Requiring Heavy Equipment - RESERVED

2.4.2.10 Deicer Chemical Calcium Magnesium Acetate - RESERVED 2.4.2.11 Snow Hauling - RESERVED

3 Contractor Responsibilities

3.1 Standards of Conduct

3.2 Supervisors

3.3 Training

3.3.1 Supervisor Training

3.3.2 Asbestos Awareness Training

3.4 Uniforms

3.5 Key Control

3.6 Personnel Qualifications

3.6.1 Supervisory Personnel

3.6.2 Non-Supervisory Personnel

3.7 Protection and Damage

3.8 Miscellaneous Requirements

3.9 Safety, Health, and Accessibility

3.10 Exposure Control Plan

3.11 Contractor Pandemic Plan

3.12 Hazard Communication Plan

3.13 Safety Data Sheets

3.14 Strike Contingency Plan (SCP)

3.15 Occupant Emergency Plan (OEP) Training

4 Provided By The Government (Not Identified Elsewhere in the Specification)

4.1 Use of Government Information Technology

4.2 Safeguarding Sensitive Data and Information Technology Resources

4.3 Government Forms

5 Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract)

5.1 Fitness Determinations

5.2 Compliance with Security Requirements

5.3 Identification Responsibility

5.4 Escort Requirements

5.5 Removal From Contract Work

5.6 Safeguarding and Dissemination of Controlled Unclassified Information

5.7 Prohibited Telecommunications Equipment

5.8 Recording Presence

6 Administrative Requirements

6.1 Other Contractors

6.2 Ordinances, Taxes, Permits and Licenses

6.3 Discrepancy in the Specifications

6.4 Federal Requirements

6.5 Space Change Methodology

6.6 Suspension of Work

7. Exhibits

EXHIBIT 1: Building Information Sheet

EXHIBIT 2: Quality Assurance Surveillance Plan (QASP) Overview & Acceptable Quality Levels (AQLs)

EXHIBIT 3: Solid Waste and Recycling Report

EXHIBIT 4: Contractor Submittals/Deliverables Chart

EXHIBIT 5: Exposure Control Plan (ECP) EXAMPLE

EXHIBIT 6: Snow and Ice Removal Plan EXAMPLE - RESERVED

EXHIBIT 7: Definitions

EXHIBIT 8: Asbestos Notification Letter - RESERVED

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

1 Objectives and Scope This is a Performance Work Statement (PWS) for Custodial and Related Services defined under the scope of this contract for Transportation Security Administration (TSA) Leased Space at Ted Stevens International Airport, 4600 Postmark Drive, Anchorage, AK 99502. This PWS describes the requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Custodial Contractor (known from here on as Contractor).

Custodial and related services provided by the Contractor are arranged by, and contract administration is provided through, one or more of the following entities: GSA’s Central Office, Zone Office, Field Offices, or Local Offices. These entities represent the Facility Management organizations that have been adopted by GSA’s organizational leadership.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem- solving management team composed of personnel from all parties responsible for maintaining the quality of our facilities, thus creating a single culture with one set of goals and objectives. Partnering requires that all parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives. The Contractor shall identify efficiencies, opportunities for savings and be overall cost conscious while developing their schedules, proposals, and staffing levels to ensure the best value for the taxpayer

All references incorporated herein as Web sites (URLs) are accurate as of 2025 and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

The Contractor shall perform custodial services in a manner that will maintain the condition and cleanliness of the facility/facilities in accordance with the standards and regulations outlined within this PWS. Facility specific population and traffic shall be considered for the different area types and locations on this contract. Custodial services herein apply to different property and area types and outline requirements for maintaining the cleanliness and condition of varied environments. Specific property types covered by this contract include: Federal Office Space and Annex.

1.1 Cleaning Schedule

The operating hours of the facility shall be considered when creating the cleaning schedule. The Contractor shall submit an initial cleaning schedule with proposal submission that details when each cleaning activity will be performed and what equipment will be used to perform the activity. The performance of disruptive services, which could include, but are not limited to: carpet shampooing, floor waxing, vacuuming, may be scheduled with GSA and, if applicable, the tenant, for a time when the space is vacant or after building operating hours. If the Contractor is unsure as to whether an activity will be disruptive they should check with the COR before proceeding.

The cleaning schedule is considered the Contractor’s efficient approach to the work. Changes necessary for achieving the contract PWS requirements shall be the responsibility of the Contractor and implemented at no additional cost to the government. Cleaning schedules and any revisions are to be submitted to the CO or their designee for approval prior to implementation.

This finalized cleaning schedule shall include the dates and Contractor to be used for all subcontracted services. The Contractor shall adhere to the approved cleaning schedule. The Contractor's cleaning schedule will be utilized by the Government in conjunction with the Quality Assurance Surveillance Plan (QASP) to effectively assess the Contractor's performance to ensure that the services performed meet contract standards.

The Contractor’s cleaning schedule shall include all standard services as described in this specification. The Contractor shall submit a separate cleaning schedule for each facility under the scope of the contract. The Contractor’s cleaning schedule shall, at a minimum, identify the cleaning activities, locations, times and associated staffing to accomplish the work at the specified frequencies, inclusive of daily and periodic recurring and non recurring tasks.

The Cleaning Schedule is a living document and may be subject to change for the Contractor to better meet the needs of the contract requirement. If the contract is modified to the extent where a change in the Cleaning Schedule is necessary, the Contractor is required to provide an updated Cleaning Schedule to the CO or their designee for approval.

1.2 Staffing Plan

The Contractor’s staffing plan shall include a detailed description of how the Contractor intends to accomplish the requirements of the contract using in-house, corporate or subcontracted resources. The staffing plan shall include:

A. Types of positions, their titles, responsibilities, and physical locations (including corporate resources).

B. Minimum qualifications and descriptions associated with each position identified.

C. Description of how the Contractor plans to recruit and retain personnel, particularly key personnel.

D. Resumes and references for individuals who will serve in management and supervisory capacities.

E. General approach to accomplishing work given the geographic dispersion of facilities and proposed physical locations of employees.

F. The subcontracted resources to be used, and the work subcontractors will accomplish.

G. Approach to staffing coverage due to employee absences and staffing changes.

The Contractor shall submit a separate staffing plan for each facility under the scope of the contract. The Contractor's staffing plan will be utilized by the Government in conjunction with the QASP to effectively assess the Contractor's performance to ensure that the services performed meet the contract standards. If the contract is modified to the extent where a change in the Staffing Plan is necessary, the Contractor is required to submit a revised Staffing Plan for approval by the CO or their designee. Any staffing level changes or vacancies are expected to be communicated to the Government in real time. The Contractor or Government may determine staffing levels should be reconsidered to better meet the contract’s performance obligations, and the frequency of this review may vary. Deductions for failure to adhere to a staffing plan shall be issued if there is also nonperformance or unsatisfactory contract performance.

1.3 Cleaning Plan

The Contractor shall submit a cleaning plan that sets forth the procedures, products and equipment that will be used to ensure exposure of building occupants and other facility personnel to potentially hazardous chemical, biological and particulate contaminants is reduced. The plan shall include: ways to minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and cleaning quality control processes; proper use of disinfectant products per manufacturer recommendations. The Cleaning Plan is due to the CO or their designee within the timeframe noted in Exhibit 4.The Contractor shall adhere to the cleaning plan but the plan is a living document and may be subject to change if needed by the Contractor to accomplish the work.

1.4 Quality Control Plan (QCP)

A Quality Control Plan (QCP) is a written document that the Contractor is required to establish and implement. The QCP specifies a system for determining whether or not cleaning service requirements of the contract are met and to self-identify and correct any deficiencies in the quality of services before the level of performance becomes unacceptable or recurring. The QCP also identifies opportunities where the Contractor can make improvements on how services are provided.

The Contractor shall adhere to the QCP but the QCP is a living document and may be subject to change if needed. The QCP will be utilized by the Government in conjunction with the QASP to effectively assess the Contractor's performance to ensure that the services performed meet contract standards.

The QCP shall at a minimum include the following:

A. Organization and Responsibilities

a. Communication approach

B. Inspection System

a. Procedures for inspecting work at key points (e.g., before, during, and after)

b. Service calls

c. Description of inspection methods, frequencies, and documentation

d. Dates, locations and descriptions of action(s) taken (if necessary) of inspections performed

C. Deficiency Identification and Correction Process D. Submittals Management E. Documentation and Records F. Ongoing training program to ensure staff competency G. Coordination with Government Oversight

The QCP shall be submitted by the Contractor to the CO or their designee for review and acceptance. The Contractor is not authorized to start work until the QCP is accepted and the proper fitness determinations are obtained. Refer to Section 5 of the solicitation, in regard to security requirements.

Evaluations of the Contractors work shall be based on the standards in this section and conducted in accordance with the Government’s Quality Assurance Surveillance Plan (QASP).

1.5 Service Calls

Contractor shall respond to emergency service calls during building(s) operating hours (Reference Exhibit 1) and during the Contractor’s regular cleaning schedule. Routine service calls should be responded to while in the space or during the next regularly scheduled cleaning time in the space. Once the Contractor leaves the space, returning to perform a routine service call is not expected. However, service calls due to incomplete service provided during the regularly scheduled time must be corrected immediately. Contractors shall detail in their QCP how they will monitor and respond to service calls. Minimization of repeat service calls due to incomplete or unsatisfactory performance is expected.

Service calls shall be monitored and satisfactorily responded to. The Contractor shall include a method of recording customer calls, the time to complete the service call, and the corrective action taken. These records shall be made available for review by the CO or their designee.

The O&M contractor is responsible for data input into the government furnished NCMMS system, including custodial related service calls. The Custodial Contractor shall work with the O&M contractor to track and respond to service requests from the time the request is received through to completion and closeout.

The Contractor shall provide a means to receive custodial related service requests twenty four (24) hours a day by means of telephone or email. The Contractor shall respond to emergency service requests upon notification, and routine service call requests as noted above. Upon receiving a service request (either from the Customer Service Desk (CSD) or equivalent), the Contractor must document and coordinate with CSD the following:

A. Time the request was received.

B. Requesting person’s name and phone number.

C. Location of the service.

D. Time the service was completed.

E. Corrective action taken.

F. Reason for any deferred requests.

The Contractor shall respond to all service call requests using building specific service call procedures. If a service call is deemed an emergency, the Contractor shall respond to the site of the emergency within 5 minutes from notification during the Contractor’s normal working hours, and within 1 hour after hours. Service calls that the COR determines to require an immediate response (such as spilled water in traffic areas or lack of toilet supplies) shall be handled immediately. Contractor shall detail in its QCP how it will monitor, respond to, and follow up on service calls.

For emergency service requests, the costs shall only be reimbursed to the Contractor if the request is outside of the building's operating hours and outside the Contractor’s regular cleaning schedule.

At the close of each business day, the Contractor must report via email to the COR (or designee) and CSD the status of all service requests received regardless of the method. In addition to the daily reporting requirement, these records must be made available for review by the COR at any time and must be kept for the duration of the contract. The Custodial Contractor shall fully cooperate and work in conjunction with the CSD to ensure seamless and timely resolution of service requests.

1.6 Communication Approach

The Contractor shall prepare and provide to the CO or their designee a communication approach in their QCP, detailing how the Contractor plans to provide ’clear and effective’ communications with GSA using technology (two-way digital communication) to achieve all the requirements of this PWS. Contractor personnel shall be identified by name and number as noted in Section 3.2. The escalation of issues should also be considered and detailed when the need arises.

1.6.1 Meeting Requirements

The Contractor shall participate in GSA meetings, tenant meetings, quality control meetings, partnering meetings or any other meetings when requested by the CO or their designee. The meetings may be scheduled with the objective of communicating program specific information, including but not limited to: performance, quality control, quality assurance, staffing level changes, and work that will impact the tenants.

1.6.2 Joint Service Inspections

The Contractor shall accommodate all requests by the Government to participate in inspections of work performed by Contractor personnel. Scheduling for these joint inspections shall be coordinated through the CO or their designee. This inspection shall be used with other measures of performance in discussions on Contractor performance.

2 Performance Standards

Frequencies have been identified for certain tasks in this section. Where a frequency is not stated and/or a specific task is not identified, it is the responsibility of the Contractor to determine how to meet the performance standards of this specification in accordance with Performance Based Service Contracting.

2.1 Interior Services

The Contractor shall provide interior standard services for the work items listed below. This section is organized by building area types and specific cleaning tasks. While neither the area types nor the task lists are all-inclusive, together they are intended to convey the overall custodial service performance standards for which the Contractor will be held responsible. Some area types in Section 2.1.1 may list specific cleaning tasks, but where none are listed, refer to Section 2.1.2 for a list of cleaning tasks that may be required. Any and all papers, equipment, and personal items shall not be disturbed in these areas.

2.1.1 Area Types (Not all-inclusive)

2.1.1.1 Disinfection/Sanitization Areas

These areas require specific cleaning protocols (such as involving the use of chemicals) to kill or inactivate pathogenic microorganisms (such as bacteria, viruses, and fungi) on surfaces. These are spaces, surfaces, or environments where the risk of germ transmission is elevated due to the nature of their use or occupants. These areas and surfaces shall be cleaned, sanitized, or disinfected using disinfectants or another product containing the same active ingredient(s) at the same or greater concentration. When disinfectants are used in this specification the Contractor should allow all disinfected surfaces to air dry.

2.1.1.1.1 Restrooms

Daily - Clean and sanitize fixtures (such as: urinals, modesty panels, toilets, shower stalls), refill dispensers.

Empty trash and restock the restroom. Polish chrome and stainless finishes, dust all horizontal surfaces that are accessible by hand or with an extension, without the use of a ladder. Mirrors shall be cleaned and free of dirt, spots, smudges, water spots, and marks. Spot wash walls, doors, and partitions. Replace all liners in trash receptacles. Damp mop floors with germicidal disinfectant.

Partitions, doors, vents, sills, and walls shall have no dirt, bodily fluids, waste, and/or graffiti. Floors, surfaces, baseboards, and corners shall be clean and dry. Servicing and floor scrubbing (machine for larger, public restrooms) shall occur at a frequency commensurate with usage (high traffic/low traffic). Walls, baseboards, and other surfaces shall be clean with no marks from the equipment. There shall be no visible buildup of finish in corners or crevices. Mops and cleaning rags used in restrooms including diapering areas in restrooms and child care centers shall not be used to clean any other areas.

2.1.1.1.1.1 Shower Rooms

The above restroom standards apply to shower rooms. Shower curtains, doors and liners (where present) shall be cleaned and free of mold and dirt. Shower curtain and liner replacements are not the responsibility of the Contractor under standard services.

2.1.1.1.2 Concession/Cafeteria/Breakroom

Public Area Cleaning: The Contractor shall be responsible for cleaning and sanitizing the concession areas (cafeterias, snack bars, coffee bars, and vending machine rooms [not vending machines]) that are accessible by the public. The Contractor is responsible for trash and recycling collection and removal. The Contractor shall clean, sanitize and ensure the areas are free of spillages, food crumbs, spots, smudges, marks, and soil build-up. These areas include: 1) serving area floors that are considered “public”, 2) floors in the dining area

3) exterior/interior windows (including ledges and frames) and 4) cleaning of dining room equipment (tables, table tops and bases, chairs, booths, counters, tray carts, furniture, water stations, and trash/recycling collection stations). Also, food contact surfaces such as public area service counters and dining tables shall be cleaned and sanitized with products safe for food contact. (Microwaves are included). Floors shall be maintained using the floor care standard requirements in Section 2.1.2.

Breakrooms are to follow this same standard noted above.

2.1.1.1.3 Fitness Center - RESERVED

2.1.1.1.4 Child Care - RESERVED

2.1.1.1.5 Holding Cells - RESERVED

2.1.1.1.6 Labs/Health/Lactation Rooms - RESERVED

2.1.1.2 Computer Rooms

Computer room areas shall be maintained to allow for the optimal operation of sensitive electronic equipment.

Dust accumulation should be minimized in the surrounding area of equipment to prioritize the integrity of the technological infrastructure. (Actual equipment shall not be disturbed.)

2.1.1.3 Courtrooms/Jury Rooms and Assembly Rooms/Conference Rooms

These area types shall be maintained to promote a productive and professional environment for meetings and collaborations.

2.1.1.4 Entrances/Lobbies - RESERVED

2.1.1.5 Offices/Cubicles/Chambers/Robing Rooms

General, open office areas that consist of cubicles shall be maintained to support a productive and comfortable work environment for occupants. Private offices, Chambers, and Robing Rooms shall be maintained to this same standard.

2.1.1.6 Stairs, Stairways, Treads, Risers, Railings and Landings - RESERVED

2.1.1.7 Mail/Copy/Storage

Mail and copy areas shall be maintained to allow for a functional environment. Where storage areas exist, they are to be maintained to the same standard. Storage closets are not included in standard cleaning services.

2.1.1.8 Vertical Transportation - RESERVED

2.1.1.9 Fine Arts - RESERVED

2.1.1.10 United States Postal Space - RESERVED

2.1.2 Specific Tasks (Not all-inclusive)

This section includes cleaning tasks that are applicable to multiple area types in Section 2.1.1. It is not intended to be an all inclusive list of the cleaning tasks that may be required to meet the standards in the specification.

2.1.2.1 Hard Floors

Hard Floors include, but are not limited to, materials such as wood, vinyl, terrazzo, ceramic, porcelain, granite, rubber, concrete, marble, vinyl plank. Additionally, the definition encompasses floor grout, intersecting wall edges, corners, kickplates, thresholds, and baseboards.

Floors and coverings shall be free of dirt, film, dust and debris, scum, mildew, foreign residue, spots, smudges, streaks, fungus, rust, soiled traffic patterns, gum, crusted materials, mineral deposits, marks from cleaning equipment, and free of foul odor. All floors shall be free of trip, slip, and fall hazards. Seasonal considerations may require an adjustment.

A. Daily - High Traffic Floors such as entrances, lobbies, aisles and hallways.

B. Weekly - Low Traffic Floors such as secondary corridors, aisles, and hallways.

All hard floors shall be maintained in accordance with the manufacturer's recommendations and shall maintain their natural, uniform luster and not have a dull appearance.

Asbestos Containing Material (ACM) Floors, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices as well as follow the requirements in Section 3.9 Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL

BURNISHING OR DRY STRIPPING METHODS BE USED ON ACM FLOORING.

The old finish or wax shall be removed/stripped in accordance with standard commercial practices to ensure a consistent appearance. Spots shall be eliminated.

A. Finishing Floors: Walls, baseboards, and other surfaces shall be free of residue and marks from equipment. Floors shall have no streaks, mop strand marks, or skipped areas.

B. Sealing/Waxing Floors: Sealant/wax must adhere to the floor. Floor areas must be coated with a slip resistant seal.

The CO or their designee may consider approving alternative solutions to the refinishing noted above, such as:

A. Top Scrub and recoat of flooring (or other cost saving measures) as a maintenance standard.

B. Low traffic areas/floors maintained at a frequency other than annual.

2.1.2.1.1 Floor Mats and Runners - RESERVED

2.1.2.1.2 Vacuuming

Carpet surfaces shall be fully vacuumed to remove dirt, dust, and other debris. Vacuuming shall be done at a frequency that protects the carpets integrity, to reduce carpet wear and give a clean appearance. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval Program.’

Spot vacuuming shall be performed, if necessary, to meet the above identified standards.

2.1.2.1.3 Extraction Annually - Public and Building Common Area Carpet Only shall be extracted. Carpet extraction shall be performed annually. Spills, crusted materials, and removable spots shall be removed. Harsh brushing or scrubbing shall not be used to minimize deterioration or fuzzing to the carpets and rugs. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor is responsible for any remediation that may be required if damage (mold) is caused by extraction activities. The Contractor shall move furniture to perform work. Moving of furniture and equipment is to be coordinated with the CO or their designee. Any furnishings or equipment moved are to be returned to their original positions.

Spot Cleaning shall be performed, if necessary, to protect carpet integrity and promote longevity, the Contractor shall implement a proactive spot cleaning program. Carpet surfaces shall be spot cleaned at a frequency that prevents the buildup of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials, addressing these issues as they occur. The Contractor shall prioritize spot cleaning in high-traffic areas and shall use cleaning methods and products that are appropriate for the type of carpet fiber to prevent damage or discoloration.

2.1.2.2 Dusting

All dusting shall be performed on surfaces that are accessible by hand or with an extension, without the use of a ladder.

Quarterly - Dusting of Blinds and Coverings: All blinds, coverings, cord tapes, and valances shall be wiped clean.

Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

Monthly - All horizontal surfaces shall be wiped clean and free of dust, dirt, or smudges (including, but not limited to: countertops, table tops, window sills, ledges).

2.1.2.3 Policing Interior Areas

Daily - All building areas shall be policed and be free of papers, trash, and other discarded materials.

2.1.2.4 Trash, Wastebaskets, and Receptacles

The Government shall provide desk side and common area receptacles, as well as composting receptacles where applicable.

Private offices, Chambers and Courtrooms shall be provided desk side trash and recycling collection as a standard service.

Open office areas (such as conference rooms, jury rooms, breakrooms and mail rooms) shall be provided a common area for trash and recycling collection.

Daily - All trash and recycling (including restrooms) shall be collected and removed to a location designated by the CO or their designee. (The Contractor is responsible to collect and transport this material in accordance with Section 2.3.1 (Solid Waste). All areas shall be free of discarded material. Desk side and common area trash and recycling receptacles, as outlined above, shall be emptied, kept clean, and odor-free. Plastic liners for all trash receptacles shall not be torn, worn, or contain residue and are the responsibility of the Contractor.

Sanitary napkin disposal containers shall be lined with new receptacle bags.

2.1.2.5 Dispensers

The Government will provide dispensers, including dispensers for tenant break rooms.

The Contractor shall perform routine cleaning, replenish supplies, and fill dispensers. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. The Contractor shall provide dispenser batteries. In facilities where the O&M Contractor is responsible for dispenser installation or battery replacement, the Contractor shall work with the O&M Contractor to ensure dispensers are installed in the proper location. All dispensers installed at accessible lavatories and those serving the general space must meet the requirements for operable parts in the Architectural Barriers Act Accessibility Standards (ABAAS section F205) to ensure use by people with disabilities.

2.1.3 Finishes

2.1.3.1 Fixtures

Daily - Clean and sanitize all fixtures (Including, but are not limited to: washbasins, water faucets and handles).

Daily - All drinking fountains and bottle filling stations shall be cleaned and sanitized.

2.1.3.2 Surfaces

Cleaning shall be performed on surfaces that are accessible by hand or with an extension, without the use of a ladder. Surface cleaning involves the removal of visible dirt, dust, debris, and other contaminants from all vertical and horizontal hard surfaces. Surfaces shall be wiped clean and free of dust, dirt, streaks, residue, buildup, cobwebs or smudges and encompasses a wide range of building materials, including but not limited to: porcelain, brass, brick, concrete, stone, wood, drywall, laminate, metal, paneling, glass, and stainless steel.

Personal and agency property that is not affixed to the building and is movable such as furniture, cabinets and desks with papers, computers, and keyboards shall not be disturbed or cleaned.

Metal, Brass, Woodwork, and Stainless Steel: Surfaces (including, but are not limited to: corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door handles, door frames, push plates, kick plates, access control panels, light switches).

Interior Glass Cleaning: All glass, clear partitions, mirror surfaces, bookcases, shall be cleaned. All interior plate glass (to include glass over and in vestibule doors, all plate glass around entrances, lobbies, and vestibules) shall be cleaned and free of dust, discoloration, dirt, streaks, buildup and shall not be cloudy.

2.1.3.2.1 Vertical Surfaces/Walls

All vertical surfaces (such as mirrors) and wall surfaces shall be cleaned and free of dirt, spots, smudges, water spots, and marks. Cleaning shall not cause discoloration.

2.1.3.3 Historic Features - RESERVED

2.1.4 Interior Graffiti Removal – RESERVED

2.2 Exterior Services - RESERVED

2.2.1 Specific Tasks (Not all-inclusive) - RESERVED

2.2.1.1 Surfaces - RESERVED

2.2.1.2 Hard Surface Areas - RESERVED

2.2.1.3 Stairs, Stairways, Treads, Risers, Railings and Landings - RESERVED

2.2.1.4 Canopies/Overhangs - RESERVED

2.2.1.5 Exterior Graffiti Removal - RESERVED

2.2.1.6 Excrement Removal (Human, Bird and Animal) - RESERVED

2.2.1.7 Policing Outside Areas - RESERVED

2.3 Supplemental Services

Supplemental Services are other services the Government is including on this contract. Any service included below and not marked as RESERVED shall be included as a standard service for pricing purposes.

2.3.1 Solid Waste Management - RESERVED

2.3.2 Integrated Pest Management - RESERVED

2.3.3 Grounds Maintenance - RESERVED

2.3.4 Snow and Ice Removal - RESERVED

2.3.5 Window Washing

Annually - Glass shall be cleaned and free of dirt, streaks, hard water stains, and shall not be cloudy. Window sashes, sills, woodwork, canopy and other surroundings of glass shall be wiped clean and free of drippings. Cleaning frequencies requested by a tenant that are above the ‘once per year’ standard shall be completed on a reimbursable basis and be approved by the CO or their designee. Interior (Section 2.3.5.1) and exterior (Section 2.3.5.2) window washing shall be coordinated to maximize cost effective operations as directed by the CO or their designee. In the event there is blast protection film, the Contractor shall follow the manufacturer's recommendations for appropriate window cleaning methods.

The Contractor shall submit to the CO or their designee a written Window Washing Safety Plan prior to performing these services as noted in Exhibit 4.

2.3.5.1 Interior Window Washing

The Contractor shall comply with ANSI/IWCA I-14.1, and all Federal, State and local regulations.

2.3.5.2 Exterior Window Washing - RESERVED

2.3.6 Child Care Center - RESERVED

2.3.7 Interior and Atrium Plants (Government Furnished Plants) - RESERVED

2.4 Above Standard Services - RESERVED

2.4.1 Interior Above Standard Services - RESERVED

2.4.1.1 Labor Services - RESERVED

2.4.1.1.1 Laborer - RESERVED

2.4.1.1.2 Laborer Supervisor - RESERVED

2.4.1.1.3 Janitor - RESERVED

2.4.1.1.4 Janitor Supervisor - RESERVED

2.4.1.2 Interior Window Washing - RESERVED

2.4.1.3 High Cleaning - RESERVED

2.4.1.4 Washing Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) - RESERVED

2.4.1.5 Carpet Extraction (Private Areas) - RESERVED

2.4.1.6 Machine Strip and Wax Resilient Office Floors - RESERVED

2.4.1.7 Holding Cell Interiors - RESERVED

2.4.1.8 Fitness Center Equipment Cleaning - RESERVED

2.4.2 Exterior Above Standard Services - RESERVED

2.4.2.1 Additional Solid Waste and Recycling Pickups - RESERVED

2.4.2.1.1 Trash - RESERVED

2.4.2.1.2 Recycling - RESERVED

2.4.2.2 Exterior Window Washing - RESERVED

2.4.2.3 Pressure Washing and Steam Cleaning - RESERVED

2.4.2.4 Cleaning/Polishing of Exterior Metals – RESERVED

2.4.2.5 Exterior Graffiti Removal - RESERVED

2.4.2.6 Planting Government Furnished Trees and Plants - RESERVED

2.4.2.7 Erosion Control - RESERVED

2.4.2.8 Tree Thinning - RESERVED

2.4.2.9 Snow and Ice Removal for Areas Requiring Heavy Equipment - RESERVED

2.4.2.10 Deicer Chemical Calcium Magnesium Acetate - RESERVED

2.4.2.11 Snow Hauling - RESERVED

3 Contractor Responsibilities Along with fulfilling all the requirements in this PWS, additional contractor responsibilities are provided below to highlight contractor obligations under this contract. The following list is not all inclusive but rather general duties.

3.1 Standards of Conduct

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking such disciplinary action with respect to its employees as may be necessary. Smoking (including vaping, and e-cigarettes) is not allowed in the building per GSA’s ‘No Smoking Policy.’ Each employee is expected to adhere to standards of behavior that reflect favorably on their employer, and the Federal Government.

3.2 Supervisors

A supervisor shall be available at all times when the contract work is in progress to receive notices, reports, or requests from the CO or their designee. The Contractor shall provide the CO or their designee with a list of telephone numbers where an authorized representative may be contacted at any hour to provide required services. The list of contact information shall be provided in accordance with the timeframe in Exhibit 4.

3.3 Training

The Contractor shall provide employees with training to broaden their technical skills, improve customer service, and to promote personal development. Training provided shall embrace the concepts of providing and maintaining quality cleaning that is safe, and healthy. The website www.issa.com as well as other cleaning groups offer their members educational materials on these items. The Contractor shall submit written certification to the CO or designee in accordance with the timeframe in Exhibit 4.

3.3.1 Supervisor Training

Each supervisory employee must maintain a current Advanced Custodial Technician certification from the Cleaning Management Institute (CMI) or equivalent. The CO or their designee will approve any equivalent course. The training shall be conducted, at no additional expense to the Government, with written certifications submitted to the CO or their designee in accordance with the timeframe in Exhibit 4.

3.3.2 Asbestos Awareness Training

The Contractor shall ensure that all employees, including replacement workers, receive asbestos training and annual refresher training appropriate to their level of activity and OSHA class of work, in accordance with 40 C.F.R.

§ 763 and 29 C.F.R. § 1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 C.F.R. § 1910. The training shall be provided by the Contractor for their employees, at no additional expense to the Government, with written certifications submitted to the CO or their designee in accordance with the timeframe in Exhibit 4.

3.4 Uniforms

All employees shall wear distinctive, uniform clothing for ready identification. Uniforms shall be neat, clean, in good repair, and have a badge or monogram with the Contractor's name on it.

3.5 Key Control

The Contractor shall follow the building’s key control program. The Contractor shall maintain a current and accurate key control log documenting what keys were given to which Contractor’s personnel or subcontractors. The Contractor is financially liable for the cost of impacted locks rekeying if keys are lost or not recovered from employees or subcontractors.

3.6 Personnel Qualifications

3.6.1 Supervisory Personnel

Supervisory contract employees shall have a minimum of 3 years of experience managing similar services in building(s) of similar size and complexity. At the discretion of the CO or their designee formal training may be accepted in place of experience. The on-site supervisor is required to be fully conversant in English.

http://www.issa.com/

3.6.2 Non-Supervisory Personnel

The Contractor shall provide appropriate continuous training to their employees. The personnel employed by the Contractor shall be capable employees, who are trained and qualified in one or more related type service requirements.

The building(s) shall be fully staffed, beginning the first day of work under the contract, unless authorized by the CO or their designee. The Contractor’s staff shall be familiar with the building’s Occupancy Emergency Plan, which includes the shelter in place program. Further information on the program shall be provided by the CO or their designee and is noted in Section 3.15.

3.7 Protection and Damage

The Contractor shall make reasonable efforts to assist the Government to prevent hazardous conditions and property damage. To the extent that relevant conditions or activities are noted but are not associated with the Contractor’s scope, the Contractor shall promptly report such conditions or activities to the CO or their designee, or to security personnel.

The Contractor shall protect the Government’s property, buildings, materials, equipment, supplies, records and data that are within the Contractor’s control against unauthorized access, loss or damage. The Contractor shall be held liable for any damages incurred to Government property during the performance of all services - standard, supplemental and above standard. Contractor must repair, restore, or replace any damaged government property within 60 days of when damage occurred. Repaired damaged areas shall be warrantied for 1 year from time of accepted repair. All locally prescribed safety regulations, laws, and practices shall be carefully observed in performance of the work.

The Contractor shall establish a system for on-site workforce personnel to report potentially hazardous conditions, fires, and items in need of repair (e.g. inoperative lights, broken windows or doors, torn carpets, leaking sinks, urinals or commodes, dead trees or shrubs) in or around the building to the CO or their designee or other designated Government representatives, regardless of whether the condition is within the Contractor’s responsibility.

The Contractor and Contractor’s employees and subcontractors shall comply with Regulations Governing Conduct on Federal Property (as posted in the building), and shall promptly report violations by employees, or as otherwise observed, to the CO or their designee, or security personnel.

3.8 Miscellaneous Requirements

The Custodial Contractor shall, at a minimum:

A. Ensure that the Contractor’s employees participate in building fire and civil defense drills.

B. Ensure, if applicable, rooms are locked after cleaning and that keys are returned to the designated office.

C. Ensure that lost and found articles by the Contractor’s employees are turned in to the CO or their designee.

D. Ensure that the Contractor employees notify the security officer on duty when unauthorized or suspicious person(s), vehicle(s), or package(s) are seen on premises.

3.9 Safety, Health, and Accessibility

Work shall comply with the applicable requirements of OSHA, 29 C.F.R. § 1910 and State and local safety and health requirements. Where there is a conflict between applicable regulations, the most stringent shall apply. The contractor shall adhere to Architectural Barriers Act Accessibility Standards (ABAAS) requirements for all new procurements and installations related to this SOW. The Contractor shall ensure subcontractors comply with the requirements included herein, and shall promptly report violations by such subcontractors, or as otherwise observed, to the CO or their designee, or security personnel.

3.10 Exposure Control Plan

The Contractor shall establish and implement an Exposure Control Plan (ECP) to protect Contractor staff, building occupants and visitors from contamination, illness or injury by bacteria, viruses and other infectious agents during custodial tasks. The ECP is a written document that specifies the processes and procedures to be used by the Contractor when working with or around infectious materials. The ECP is a living document and may be subject to change depending on the needs of the contract, and changes in staff or building conditions. The ECP shall include the following, at a minimum:

A. Whether the Contractor proposes to use staff or subcontract support to perform cleaning of various biological materials or waste in various circumstances including, but not limited to the following:

a. Blood on any surface

b. Blood, vomit or feces in restrooms

c. Blood or vomit on carpet structures

d. Flooding that includes sewage

e. Animal, pigeon and other avian excrement outside the building

f. Minor flooding or drain water backups that may contain black water.

B. Documentation of training in the OSHA bloodborne pathogens act (29 C.F.R. § 1910.1030) and CDC guidelines for any staff designated to perform the aforementioned cleaning.

C. A list of the personal protective equipment to be used by staff in performing cleaning and disposal of biological materials or waste.

D. A description of the procedures to be followed by staff when encountering blood, vomit, sewage, or excrement in the course of their duties. Procedures for cleaning up black water or gray water (i.e. Category 2 or 3) and impacted building materials shall be in accordance with ANSI/IICRC S- 500 Standard and Reference for Professional Water Damage Restoration.

E. A description of the procedures to be followed by staff when encountering mold in the course of their duties, in accordance with the USEPA Mold Remediation in Schools and Commercial Buildings (EPA-402-K-01- 001).

The Contractor shall submit their ECP for approval by the CO or their designee. An example ECP and timeframe for submittal can be found in Exhibit 5.

3.11 Contractor Pandemic Plan

The Contractor shall provide a ‘Contractor Pandemic Plan’. The Government must identify and plan for safeguards for its employees, contractors and visitors, and provide for continued operations in the event of a pandemic. The Contractor shall prepare an action plan on how they will protect building occupants and help prevent and reduce the spread and mitigate the potential effects of a pandemic event on custodial and related services. Given the unpredictable length and severity of a pandemic, the Contractor’s plan shall link their planned actions to the periods and phases established by the World Health Organization for a pandemic cycle and to the guidance provided by

CDC.

The Contractor shall submit the pandemic plan to the CO or their designee by the deadline in Exhibit 4. During a declared pandemic the Government reserves the right to substitute disinfectant cleaners for non-disinfectant cleaners and to change cleaning protocols when required by the CDC.

The Contractor's Pandemic Plan shall include the following, at a minimum:

A. Identify key Contractor personnel and their credentials for such an event

B. Specify, require and provide Contractor employees with appropriate training to fully address cleaning requirements during pandemic events

C. Explain how Contractor staff will communicate with and provide reporting and status updates to the Government

D. Provide a contingency (backup personnel) to continue services if Contractor staff get sick and are unable to work

E. Identify those procedures that ensure compliant, timely, effective, and safe disinfectant cleaning practices

F. Specify the type of PPE and how it will be used by Contractor staff

G. Provide protocols to ensure that the Contractor has sufficient supplies of cleaners, PPE, and disinfectants Reference material can be found at the links below:

1. For information on the phases of a pandemic cycle see https://www.ncbi.nlm.nih.gov/books/NBK143061/.

2. For CDC guidance see https://www.cdc.gov/.

3. See components of Pandemic Planning at https://www.cdc.gov/pandemic-flu/php/fed-gov-planning/index.html

4. A template for developing a Pandemic Plan is located at https://www.fema.gov/media-library-data/1396880633531-35405f61d483668155492a7cccd1600b/Pandemic_Influenza_Template.pdf.

3.12 Hazard Communication Plan

The Contractor shall submit a hazard communication plan in accordance with the OSHA requirements in 29 C.F.R. §

1910.1200. The plan shall list all chemical products proposed to be used in the performance of the contract, and include current Safety Data Sheets (SDS requirements noted in Section 3.13) for each product.