26Q0015 ANNEX A PWS.docx

Statement of Work (SOW) Telephone Exchanges Access Service Naval Air Station Kingsville Texas (FSSC ROTHR PREMONT) Scope:

This Statement of Work (SOW) provides the requirements for lease of local exchange Access commercial service, path/interface to the Public Switch Telephone Network (PSTN) Supporting simultaneous access, transmission and switching of voice, data and image services. Services provided at the Naval Air Station Kingsville, TX (NASKV) outer lying remote site (FSSC ROTHR Premont). Service shall terminate/interface on the Navy's Demarc at the Remote Site buildings.

1. COMMERCIAL SUBSCRIBER ACCESS LINES REQUIREMENTS

LOCATION OF PERFORMANCE:

NAVAL AIR STATION KINGSVILLE TEXAS

PERIOD OF PERFORMANCE:

1.1 COMMERCIAL SUBSCRIBER ACCESS LINES FACILITY SETUP-CONFIGURATION FOR REMOTE SITES

a) The Commercial Subscriber Access Lines shall be set up to support two-way service.

b) The circuits terminated in the building’s Demarc at each location.

c) The long-distance service is Enterprise Infrastructure Solutions (EIS)

d) The service shall include Enterprise Infrastructure Solutions (EIS), and Government Emergency Telephone Service (GETS).

1.2 INSTALLATION AT REMOTE SITES

a) In the event the contractor must install a Point of Presence (POP) at the proposed building's Demarc(s), the contractor shall assume all responsibility and cost for implementing circuits present at these buildings.

b) The contractor shall request approval from the NCTS Base Communication Office (BCO) to install racks and equipment as required (Vender Mux / Demux and UPS).

c) The contractor shall be responsible for extending all required facility services to on-site network equipment (i.e. -120Vac and grounds from available existing facilities or upgrade facilities to support the additional requirements).

3613482038

3613482916

3613482767

2.1 SPECIFIC DIALING CAPABILITIES

Emergency 911 (E911) Services 1-The contractor shall provide access to 911 network services provided by the local city emergency services organization. Emergency service assistance provided for the deaf.

2.2 Support Services

a) The Contractor shall provide 24 hours, 7 days a week network assistance and support (operation and maintenance).

b) The Contractor shall identify a single point of contact for technical support.

c) The contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to use in reporting troubles 24/7 and a single point of contact to service as the trouble management coordinator.

d) The Contractor shall provide the Government’s POC a list of management personnel contacts. This information obtained for an escalation process where situations from troubles not corrected within an acceptable period, reference paragraph 2.204.

e) The trouble management coordinator shall provide progress reports to the Government POC throughout problem resolution efforts. Government POC will determine the number of progress reports required.

2.2.1 The Governments’ definition for catastrophic, major and minor outages and remedial service required response time for each are as follows:

a) Catastrophic: Demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95 percent or more of equipped lines and/or trunks. Technical service dispatched and on-site within two (2) hours or less from the time the outage reported to the contractor.

b) Major: Demands rapid action; Includes loss of service to a subscriber line group, fuses for common groups of channels, control of groups of channels and control to groups of changes. One of a redundant subsystem (e.g., one processor or one memory) fails but the other is working without problems; loss of battery charging current; dial-tone delay over three (3) seconds on 20 percent or more of calls when line load control is not implemented; post-dialing delay over ten (10) seconds on all intra-office calls. Technical service dispatched and on-site within four (4) hours or less from the time the service call reported to the contractor.

c) Minor: Non-emergency conditions that cause degraded service or fault conditions that makes the system perform at a level less than that for which designed. This includes, conditions discovered in automatic routing which has not shown in the operation of the equipment, but requires attention, dial-tone delay over three (3) seconds on 1.5 percent to 20 percent of calls when line-load control is not implemented; post dialing delays on all intra-office calls for one (1) to ten (10) seconds. Technical service shall be dispatched and on-site no later than 1200 noon the next business day.

2.2.2 LEVEL OF SUPPORT

The Contractor is responsible for dispatching the appropriate level of support required in successfully responding to the outage for diagnosis and repairs as described in paragraph 2.2.3 or this document. At any level, the response time shall not exceed that set forth in paragraph 2.2.1 of this document.

2.2.3 DIAGNOSIS AND REPAIRS

The Contractor shall diagnose and repair outages. A diagnosis report provided to the Government Technical Point of Contact (TPOC) as soon as available, no later than one (1) hour from the time the technician reports on-site. The diagnosis report, at a minimum, shall include a definition of the problem and an estimated repair timeframe. Documenting the repair window for each level of outage provided in paragraph 2.2.4 of this document. At the end of the repair window, the contractor shall provide the Government TPOC with a written status report summarizing the problem and repairs made.

2.2.4 REPAIR WINDOW

Minor -The repair window for all minor outages is two (2) hours from the time the technician arrives on site, no later than 1600 hours the following business day from when the outage reported to the Contractor. If an outage repair is not possible within the specified window, the Contractor shall coordinate with the Government TPOC to coordinate a repair timeline.

Major -The repair window for all major outage is four (4) hours from the time the technician arrives on site, no later than eight (8) hours from the time the outage reported to the Contractor. If an outage repair is not possible within the specified window, the Contractor shall coordinate with the Government TOPC to coordinate a repair timeline.

Catastrophic -The repair window for all catastrophic outages is six (6) hours from the time the technician arrives on site, no later than eight (8) hours from the time the outage reported to the Contractor. If an outage repair is not possible within the specified window, the Contractor shall coordinate with the Government TPOC to coordinate a repair timeline.

2.2.5 Re-sale of existing Service

If there will be an initial re-sale of existing service, the service support shall be supplies consistent with the existing providers' normal procedures until such time that services are directly supplied from (transitioned to) the re-sellers network. When services transitioned to the new contract provider, all service requests acted upon within the response period in 2.2.1.

2.2.6 Traffic Studies

The Contractor shall provide to the Government a minimum of one traffic study per year, on all trunks covered by the SOW at no additional cost to the Government.

2.2.7 Support Service Fees

The fees for support services are to be included in the monthly recurring charges, determined by the contract, for the Telephone Exchange Access Services, with no additional cost to the Government. Billing to the Government for all services billed under one monthly invoice from the contractor. Connectivity services shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards.

2.2.8 Toll Free Services

The Contractor shall maintain all existing toll free services (ex. 800-numbers) presently supported.

3.0 STANDARDS

3.01 The Contractor shall conform to, and be compliant with, established International Telecommunications Union (ITU) and American National Standards Institute (ANSI) Standards.

3.02 When performing work for the Government, the Contractor shall employ only qualified Telecommunications Technicians with no less than five (5) years experience in the telecommunications field for the specified work task.

3.03 The Contractor is responsible for maintaining personnel, who are fully qualified, certified, versatile, and competent to perform the specified telecommunication services both on an emergency and routine basis during the established contract period.

3.04 The Contractor shall keep areas in a clean, neat and safe condition at all times.

3.05 Contractor equipment approved by the Government for connection to the Base Telecommunications network (s), including all wiring and connectors, shall be tested using approved telecommunications International Telecommunication Union (lTU) and/or American National Standards Institute (ANSI) standards.

3.06 Materials provide under this contract, including additional features, optional equipment and basic software, shall be commercially available as an of the shelf item(standardized)requiring further development and shall have been fully tested, approved or demonstrated in the commercial or Government marketplace to meet the intended usage.

3.07 The Contractor shall staff, provide, and maintain, at its own expense, during the entire performance of the contract, the appropriate insurance coverage in accordance with "Insurance-Work on a Government Installation" clause Federal Acquisition Regulation (FAR) Reference 52.228-5.

3.08 The Contractor shall provide all necessary material supervision, management communications, and administrative support services (printing, reproduction, and miscellaneous support) as necessary to support this contract.

3.09 All personnel, vehicles, labor, tools, material, supplies, test equipment, diagnostics, manuals, schematic drawings, facilities, and major/minor components required to provide the BCO with telephone exchange access services and support under the terms of this contract furnished by the Contractor.

3.10 All Contractor personnel are required to conform to base regulations and concerns, (i.e.): Designated routes Parking regulations Base vehicle speed limits Automotive liability insurance Excavation Permit Security clearance Background check

3.11 The Contractor will correctly label all Demarc points/cables with clearly marked and readable tag to include but not limited to circuit ID and number.

3.12 Any moves, adds and / or change (MACS) in Contractor Demarc points/cables will be logged with a copy of the log available for BCO review when requested.

3.13 The contractor shall provide maintenance on all the lines. (Inside Wiring/Jacks/Telephone Instruments/Modems/Electronic Equipment)

3.14 Conditions Found:

3.14.1 If while performing services there are conditions found that require repair/replacement and directly tie to this scope of work, the contractor shall submit a Condition Found Report to the COR and the Contracting Officer. Condition Found Report shall identify the conditions with a statement identifying the discrepancy and proposed remedy along with a full price quote of required additional service. No additional service shall take place prior to Contracting Officer approval.

3.14.2 If COR or Contracting Officer determines the Condition Found does not warrant additional services, contractor shall continue with original scope of work.

4.0 SPECIAL ACCESS

4.1 Some work areas are controlled access areas that require an escort of all Contractor personnel. Access approved and controlled by station POC and NASKV complex Security Officer. Prior contact will be required before access granted to contractor personnel. A list of all contractor personnel needed on each job submits to station POV prior to start of work in a controlled access area

4.2 All contractor personnel will require a picture to gain access to the NASKV complex and Remote Sites. Contract personnel will be required to have a company ID card with picture in plain view at all times when onboard the NASKV complex and remote sites.

4.3 All contractor-owned or private transportation modes to and from the NASKV complex and Remote Sites may be subject to search each and every day to gain access to the NASKV complex and Remote Sites.

4.4 All contract personnel will be required to sign in and out of any BCO location in the logbook provided by the Government.

5.0 CANCELLATION/OTHER CONDITIONS

5.1 This contract may be cancelled in whole or in part with a 30-day written notice from the Contracting Officer. If this tasking is cancelled, the U.S. Government shall be liable only for payment of services received before the effective date of the termination.

5.2 The contractor must be aware of contingencies. Due to the emergent nature of exercise and real-world communications requirements and schedules, adjustments in the amount of labor, overtime and other resources needed to complete the task may be required.

5.3 This contract/task order/delivery order may be terminated in whole or in part with a 30-day written notice from the Contracting Officer. In the event of such cancellation or if the Government should decide not to exercise an option period, under no circumstances shall the Government be liable for proposal costs, administrative costs, severance, overhead, profit, or any other cost subsequent to the effective date of the whole/partial cancellation of non-exercise of option period. The Government will be liable only for payment for services received before the effective date of the whole/partial cancellation or non-exercise of option period.

6.0 CONTRACTOR PERSONNEL

6.1 STANDARDS OF BEHAVIOR; Contractor personnel shall present a neat, clean and professional appearance as generally observed in a professional setting and shall adhere to the US Navy’s no smoking policy. Smoking is allowed only in designated areas where it does not compromise the rights of non-smokers.

6.2 PERSONNEL REMOVAL; Government rules, regulations, laws, directives, and requirements which are issued during the contract term relating to law and order, installation administration, and security on the installation shall be applicable to all contractor employees or representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements may result in the command removing personnel from the base. Removal of employees does not relieve the contractor from the responsibility for the work defined in this contract.

6.3 REMOVAL BY INSTALLATION COMMANDER; The Installation Commander may bar an individual from the installation for conduct determined to be contrary to good order, discipline, or installation security.

6.4 REMOVAL BY CONTRACTING OFFICER; The Contracting Officer may require the contractor to remove any employee, working under this contract, for reason of misconduct or security. Contractor employees shall be subject to removal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the government.

6.5 GENERAL/MISCELLANEOUS INFORMATION (Informational Purposes Only);

6.5.1 Identification of Employees: The Contractor shall be responsible for furnishing identification cards to its employees as may be approved and directed by the Contracting Officer’s Representative. The Contractor shall require its employees to display this identification at all times. Upon release of any employee, the Contractor shall immediately take procession of the prescribed identification card.

6.5.2 Transportation: The contractor shall provide contractor-owned vehicle/transportation for use during working hours. Only contractor’s employees who possess a valid U.S. motor vehicle operator’s identification card shall operate the vehicle. All contractor motor vehicle operators must comply with traffic safety program set forth in OPNAV Instruction 5100.12.

6.5.3 The Secretary of the Navy has determined that the illegal possession and use of drugs and paraphernalia by civilian and contract employees in the military setting contributes directly to military drug abuse and undermines command efforts to eliminate drug abuse among military personnel. The policy of the Department of the Navy, including the Marine Corps, is to deter and detect drug offenses by civilian and contract employees on military installations. Measures to be taken to identify drug offenses on military installations, and to prevent introduction of illegal drugs and paraphernalia include routine, random inspections of vehicles and personal possessions on entry or exit, with drug detection dog teams, when available. Where there is probable cause to believe that a civilian or contract employee on board a Naval or Marine Corps installation has been engaged in use, possession, or trafficking of drugs, that employee may be restricted or detained for the period necessary until that employee can be removed from the installation or can be turned over to local law enforcement authorities having jurisdiction, as appropriate. When illegal drugs are discovered during an inspection or search of a vehicle operated by a civilian or contract employee, the employee and vehicle may be detained for a reasonable period of time necessary to turn the employee and the vehicle over to appropriate civil law enforcement officials; action may be taken to suspend, revoke, or deny installation driving privileges. Implicit with the acceptance of this contract is the Contractor’s agreement to comply with Federal statues, laws, and regulations, including those regulations issued by the commander of the military installation.

7.0 Points of Contact

7.1 Technical POC’s:

TBD ARO

7.2 Contracting POC:

Robert Joas

(757) 400-9433 Robert.p.joas.civ@us.navy.mil