PWS_Laundry_Linen.pdf

Statement of Work for NHCCC / VET CLINIC/ Kingsville Laundry/Linen Service

GENERAL INFORMATION

SECTION 1

1.1. Scope of Work 3

1.2. Supervision By Contractor 4

1.3. Personnel Qualifications and Requirements for Contract Service 5

1.4. Quality Control and Quality Assurance for Contract Service 5

1.5. Government Representative 6

1.6. Performance Evaluation Meetings 6

1.7. Correspondence 6

1.8 Security 7

1.9. Safety and Fire Prevention 7

1.10. Damage and Equipment loss 7

1.11. Linen Control 7

1.12. Delivery Requirements 8

1.13 Phase-in Plan 8

1.14 Phase-out Plan 9

1.15. Circumstances to be reported 9

1.16. Contingency Plan 9

1.17. Labor Disputes 9

SECTION 2 - DEFINITIONS/ACRONYMS

2.1. Definitions 9

2.2. Commonly used Acronyms 13

SECTION 3 - GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. Materials 13

SECTION 4 CONTRACTOR FURNISHED ITEMS

4.1. Materials 14

4.2. Vehicles 14

4.3. Linen 14

4.4. Rags 14

4.5. Reports and Data 14

4.6. Miscellaneous 14

SECTION 5 SPECIFIC TASKS

5.1. Specific Tasks 14

5.2. Packaging 15

5.3. Additional Guidance 16

SECTION 6: TECHNICAL EXHIBITS

6.1. Technical Exhibit #1: Workload Information by NHC 16

6.2. Technical Exhibit #2 21

6.3 Technical Exhibit #3 21

6.4 Commonized Linen Services and Specifications 22

SECTION 7: SUPPLIES AND SERVICES AND PRICES/COSTS

7.1 SUPPLIES AND SERVICES AND PRICES/COSTS: 233

7.2 Bulk Laundry/Linen Services 23

7.3 Site Visit(s) 23

7.4 Contractor Pick-Up and Delivery Hours 23

7.5 Estimated Quantities 24

7.6 Contract Award 24

SECTION 8: DELIVERABLES AND PERFORMANCE MEASUREMENT………………….…

8.1 Deliverables 24

8.2 Performance Objectives/ Performance Requirement Summary (PRS) 25

GENERAL INFORMATION

SECTION 1

1.1. Scope of Work

1.1.1. This document contains the technical provisions for laundry/linen services to be provided at the Naval Health Clinic in Corpus Christi, Texas and the Branch Health Clinic at the Naval Air Station, Kingsville, Texas.

1.1.2. The work required by this Performance Work Statement (PWS), consists of furnishing the physical laundry plant (at an off-site location), all labor, supervision, management, management support, supplies, commonized linen and textile items (Technical Exhibit 1) ancillary equipment, vehicles and materials necessary for accomplishment of complete laundry/linen services, as described in Section 5.

1.1.3. Commonized linen services will be provided by the Contractor as described in Section 6.4, Commonized Linen Services and Specifications. This includes scheduled visits to each facility to conduct linen utilization reviews, inventories, establishing and revising linen quotas, providing in-service and an on-line linen ordering system (electronically). This will benefit both the facility and contractor in executing a linen management program, maintaining cost and customer satisfaction.

1.1.4. All workmanship shall be in accordance with practices/guidelines established by the National Association of Institutional Linen Management (NAILM), International Fabricare Institute (IFI), Textile Rental Services Association (TRSA) and accepted industry standards.

It is intended that services shall include all processes necessary for the laundering and finishing of the articles even though every step involved is not specifically mentioned.

Facilities shall meet The Joint Commission (TJC) and Healthcare Laundry Accreditation Council (HLAC) standards and all work shall be performed to these standards. Physical separation, through the presence of a barrier wall and the use of pass-through equipment is required to maintain positive air pressure in the clean section relative to a negative air pressure in the soiled section. In no case shall clean and soiled linen share the same physical space. The Laundry Plant layout/design should incorporate a “design for asepsis” whereby clean linen neither comes into contact with soiled linens nor shares the same physical space, thus avoiding cross-contamination and/or reintroduction of bacteria once processed. Plants in which the work is done shall be open to inspection of sanitary conditions by Government representatives. After processing, laundered articles shall be in serviceable and sanitary condition, meeting established quality and performance requirement standards.

1.1.5. Any change of function by the Government, which may affect this contract as contemplated by this paragraph, and which requires permanent adjustments in frequency or type of performance, will be coordinated with the Contractor by the Contracting Officer’s Representative (COR) and Contracting Officer (KO) prior to initiation of such a change to assure adequate contractual coverage.

1.1.6. Notwithstanding the provisions of the contract covering inspection, acceptance, and deduction from payment, any items found to have been unsatisfactorily cleaned shall be re-cleaned at no additional cost to the Government. Such items shall be identified, for Contractor recognition, by the COR when they are returned on the next scheduled pickup after an unsatisfactory condition is discovered.

1.1.7. Scheduled services are to be accomplished subject to emergency situations, which may require alteration of schedules. Emergency situations will be defined by the COR. In the event of Medical Facility emergencies, disaster, or drills, the Contractor shall perform all laundry/linen services required by the Medical Facility.

1.1.8. This specification is intended to produce minimal acceptable level of performance.

The Government does recognize the possibility of the Contractor achieving the same or improved results due to innovative approaches, advances in the state-of-the-art materials, equipment and supplies. Accordingly, provision is hereby made for alterations when a Contractor demonstrates the ability to maintain the standards established herein through use of improved techniques, materials, scheduling, etc. All changes are contingent upon the recommendations of the COR and the approval of the KO or other management official as may be deemed appropriate.

1.2. Supervision by Contractor

1.2.1. The Contractor shall assign an on-site manager at their laundry processing plant who shall be physically present during prescribed work hours. The on-site manager is solely responsible to supervise the provision of these laundry/linen services and serves as the primary point of contact with the Government. The Contractor shall designate a qualified alternate to substitute for the on-site manager in his absence or during periods of work performed after normal work hours. The Contractor’s Plant Manager (CPM) must meet the following requirements:

1.2.1.1. Certified by NAILM or graduate of an independently controlled management-training program emphasizing institutional laundry. The formal course must have been previously established.

1.2.1.2. CPM shall have at least three years of specialized experience in this capacity. This specialized experience maybe substituted for certification.

1.2.2. The KO and COR must be provided with the name, address and telephone number where the CPM is to be reached during normal business hours and off duty hours within 15 days after award. The same information will be provided for a qualified alternate when the CPM is not available.

1.2.3. The Contractor is responsible for the effective implementation of their Quality Control program, and shall be responsive to the requirements of the Government’s Quality Assurance Plan conducted by the COR.

1.2.4. CPM or alternate shall respond in person, or by telephone, within 1 hour of notification by the COR. The CPM and any designated alternate shall have full authority to contractually commit the Contractor for prompt action on matters pertaining to the contract.

1.3. Personnel Qualifications and Requirements for Contract Service

1.3.1. Employment:

1.3.1.1 The Contractor shall provide sufficient and adequately trained personnel, who are paid at the prevailing rate, as necessary to perform the services required by this contract and shall meet all variations, shift schedules, and changes as may be required to assure prompt response to the requirements of the contract.

1.3.2. Training:

1.3.2.1. Contractor personnel shall adhere to established training criteria (such as OSHA, TJC), and shall be able to demonstrate a documented employee initial and refresher training program that includes standard precautions, basic bacteriological concepts, infection control, safety, fire protection, PPE, and laundry operating procedures and policies.

1.3.2.2. Exposure to Hazardous Working Conditions. Contractor personnel are required to perform work under potentially hazardous conditions. Contractor personnel shall be informed of potentially hazardous situations by Contractor and trained by Contractor in techniques required to recognize and deal with potentially hazardous situations in a manner which will minimize personal risk. The Contractor is required to adhere to standard techniques for personnel who become injured or ill on the job at no cost to the Government. Contractor is also responsible for providing employees with required personal protective equipment.

1.3.2.3. Physical Examinations

1.3.2.3.1. The Contractor will be responsible for any physical examinations and emergency medical care of personnel to include any required immunizations.

1.3.2.3.2. Contractor’s personnel who acquire a communicable illness must not perform service under the contract and must be free of illness before returning to work.

1.3.2.4. Miscellaneous: The Contractor is responsible for compliance with all appropriate TJC, FDA, DOD and other regulatory agencies record keeping requirements.

1.4. Quality Control and Quality Assurance for Contract Service

1.4.1. Quality Control.

The Contractor shall have a Quality Control program to assure that the requirements of the contract are provided as specified. One copy of the Contractor’s basic Quality Control Program shall be available for review by the COR. Subsequent changes to the approved Quality Control Program must also be reviewed and approved by the COR. The program shall include, but not be limited to, the following:

1.4.1.1. An inspection system covering the performance indicators given in Section 7, of the Quality Assurance/Performance Requirements summary.

1.4.1.2. A method for identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

1.4.1.3. A file of all quality control inspections, inspection results, and any corrective action required shall be maintained by the Contractor throughout the duration of this contract.

This file shall be available to the COR during normal working hours upon request.

1.4.2. Quality Assurance.

The Government will monitor the Contractor’s performance under this contract using the Quality Assurance Procedures outlined in Section 8. Assessments may be made monthly by the Government in accordance with stated limits on discrepancies.

1.5. Government Representative

The COR is responsible for providing technical assistance to the KO in administration of the contract. This responsibility involves quality assurance inspection, surveillance reporting and monthly certification of the Contractor’s performance by the COR. The KO will furnish the name of the COR prior to the start date of the contract. The Contractor shall be advised of the extent of the authority of the COR. The COR shall have access to plant facilities, without necessity of prior notification to Contractor. Each phase of the services rendered under this contract is subject to Government inspection during both the Contractor’s operation and after completion of tasks. The Government’s program is not a substitute for quality control by the Contractor.

1.6. Performance Evaluation Meetings

1.6.1. The CPM shall meet with the COR on a minimum frequency of once each month according to schedule established by the COR.

1.6.2. The issuance of a Contract Discrepancy Report (CDR) may be cause for the scheduling of additional meeting(s) between the CPM, COR and the TA. A mutual effort will be made to resolve all problems identified. The COR will prepare written minutes of these meetings. Should the CPM not concur with the minutes, a written statement will be presented to the KO within five business days, and the CPM will be notified of the decision in writing by the KO.

1.7. Correspondence.

All correspondence relative to this contract shall bear the Government contract number, title, and name of the medical clinic, and shall be addressed to the COR with a copy to the KO.

1.8 Security

It is the responsibility of the Contractor to ensure that all extraneous articles, except trash, found in linens or in areas under the jurisdiction of the Contractor (i.e., medical instruments and personal items) are turned in to the COR daily (M - F). A note will accompany the articles returned identifying the area or origination, and the type of linen or item it was found on (ex:

general, OR, special).

1.9. Safety and Fire Prevention

1.9.1. In the performance of this contract, the Contractor must take such safety precautions as necessary to protect the lives and health of individuals within the laundry plant and transportation vehicles.

1.9.2. The Contractor will comply with Federal, State, and local safety and fire regulations and codes. The Contractor shall keep abreast of and comply with changes in these regulations and codes.

1.10. Damage and Equipment loss

1.10.1. When the Contractor has caused damage or loss of government property, or performance is determined to be unsatisfactory; the COR will issue a CDR. The Contractor will reply in writing, to the COR within five working days, stating the reason for the unsatisfactory condition, the corrective measures which have been taken, and preventive procedures initiated.

1.10.2. Any damage caused to Government property during the course of the Contractor’s performance of work under the contract shall be repaired or replaced to preexisting conditions at Contractor’s own expense.

1.11. Linen Control

1.11.1. Contractor shall comply with all Government request and policies relative to linen control.

1.11.1.1 Tracking System:

Contractor will provide a tracking system for standard and non-standard linen provided under this contract. Contractor must specify which process will be used in the bid package. If items are going to be subjected to potential charges for excessive loss, they must be identified at delivery and pickup and copies of both documents provide to the facility’s COR. It will be the responsibility of the contractor to provide the tracking system NHC facility and to provide training for NHC staff on the use /operation.

1.11.2. Contractor shall participate in linen inventories.

1.11.3. Any articles billed for, but missing, shall be supplied by the Contractor in the next regularly scheduled delivery at no additional cost to the Government.

1.11.4. Unusual losses, including suspected pilferage, shall be reported at once to the COR who will take immediate action to investigate the loss.

1.11.4.1 Loss Rates:

As part of the bid package, contractor will assume an average annual loss rate of 10% for all standard and non-standard items provided under this contract. Contractor will provide costs of items to be billed if losses exceed 10% for any individual item at an individual facility.

1.12. Delivery Requirements:

1.12.1. The Contractor shall provide the COR with a written report of all soiled linen processed and all clean linen delivered, showing cart number and weight. The information must be recorded on a weekly basis and delivered to the COR. The reports of soiled linen received and clean linen delivered must show date, the name of the item, including specialty items, number of pieces received and delivered per Schedule Line Item number, quantity received or delivered per Schedule Line Item number, cart number/ quantity and where they were delivered.

1.12.2. The Technical Assistant (TA) will verify the deliveries daily and discuss any discrepancies with the CPM and COR.

1.12.3. The Contractor shall disinfect vehicles and carts after removing soiled linen from them and before placing clean linen in them, with a Tuberculoicidal Germicide, which has been approved by the COR. Carts containing clean linen being returned shall be covered with clean covers to protect them against contamination while in transit between the laundry plant and the Medical Center. If reusable, laundry bags or liners, used to transport soiled laundry, must be laundered after use.

1.12.4. Clean linen will be processed and packaged as specified in Section 5.

1.12.5. Clean linen delivery and soiled linen pickup shall be as indicated in Technical Exhibit 3 with delivery on M-F, delivery time to be established by facility COR and Contractor and provide approved copy to the COR.

1.13 Phase-in Plan.

The Contractor will be expected to be able to fully support the contract requirements by the 60-day mark. The contractor will be expected to provide a detailed Phase-in Plan within 14 days of the contract award date. The process for phase-in approval will be completed by the Contracting Officer and his/her Representatives.

1.14 Phase-out Plan.

The Contractor shall have a phase out plan. This plan shall describe the Contractor’s methods and procedures to ensure smooth and uninterrupted service at contract expiration date for a period not to exceed 90 days. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties.

1.15. Circumstances to be reported.

The Contractor shall report any circumstances, which may affect the performance of the work and unhealthy or hazardous conditions or any delays or interference with work. Such reports shall be made immediately upon discovery by the Contractor to the COR by phone and a follow-up fax.

1.16. Contingency Plan.

Contractor shall furnish with his proposal a written Contingency Plan indicating that services can be continued in the event of Contractor’s equipment and /or production facility failure. This Contingency Plan must also include transportation vehicle failure. The contingency plan will be provided no more than 60 after date of award.

1.17. Labor Disputes.

In the event of a labor dispute, the contractor’s responsibility to provide the service will not be terminated. The contractor shall provide the Contracting Officer his strike or other employee job action contingency plan to continue performance of service without interruption or degradation in the quality of service. In the event of a strike or other labor dispute interference with timely contract performance, the contractor shall immediately notify the Contracting Officer and initiate action under the contingency plan.

SECTION 2 - DEFINITIONS/ACRONYMS

2.1. Definitions

Definitions used throughout this Performance Work Statement shall have the following meanings as set forth below:

Ancillary Equipment. Equipment required for Contractor’s operations but not directly related to laundry production, e.g., cleaning equipment.

AQL (Acceptable Quality Level). The maximum percent of defective work or number of defects that will be allowed before work is considered unsatisfactory. An AQL does not imply that the Contractor has knowingly performed in an unsatisfactory way. It implies that the Government recognizes that unsatisfactory performance sometimes happens unintentionally. As long as unsatisfactory performance does not exceed the AQL, the service will not be subject to payment reduction by the Government. The Contractor, however, must correct all unsatisfactory work unless excused by the COR.

CDR (Contract Discrepancy Report). Government formal documentation of Contractor’s failure to provide services as required under the terms of the contract. The CDR requires the Contractor to explain in writing why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented in the future.

Clean. Laundered articles are dry and free of visible soil, lint and objectionable odor. Spots and stains are removed where practical without fabric damage. No residual harmful chemicals are present.

Consumable Supplies. Those supplies used in the day-to-day operation of the laundry, e.g., detergent, bleach, and alkali.

Contractor. An individual, partnership, or organization having a contractual relationship with the Government for provision of service.

KO (Contracting Officer). The person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

COR (Contracting Officer’s Representative). Any person or persons authorized to act for the Contracting Officer within authority limits.

CPM (Contractor’s Plant Manager). Contractor’s representative having supervisory responsibility and authority for total performance of work under the contract.

Cure Notice. A formal notification to Contractor to correct a deficient situation or risk termination of contract.

Defect. Each instance of noncompliance with a contract requirement. A defect may be caused by either nonperformance or poor performance. Each defect is subject to deductions, as set forth in Section VII.

Delivery Point. Point which soiled linen is picked up for processing by the Contractor and clean linen delivered to the Medical Facility.

DON (Department of the Navy). Government agency requiring services under the terms of the contract.

Emergency. An unforeseen combination of circumstances, or the resulting state, which requires immediate action. An emergency situation shall be declared by the COR.

Fair Wear and Tear Condition. That which is worn out by normal usage with no negligent misuse involved and cannot be used for its intended purpose.

Federal Holidays. The date of observance by the Federal Government of the following holidays: New Year’s Day (1 January), King’s Birthday (3rd Monday in January), Washington’s Birthday (3rd Monday in February), Memorial Day (Last Monday in May), Independence Day (4th of July), Labor Day (1st Monday in September), Columbus Day (2nd Monday in October), Veteran’s Day (11 November), Thanksgiving Day (4th Thursday in November), and Christmas Day (25 December). When such holiday falls on first non-workday, the preceding workday will be considered a holiday. When such holiday falls on the second non-workday, the next workday will be considered a holiday.

General Linens. Linens (commonized) which are commercially available, such as, sheets, towels, blankets, pillowcases, washcloths, surgical linen and other items identified in Technical Exhibit #1.

Government. The United States Government, Headquarters and the term used to refer to the officials designated to administer the contract or their designated representatives.

Infection Control Committee. The group designated for implementation and monitoring of the infection control program for the Medical Center as prescribed by JCAHO.

TJC (The Joint Commission). A national organization dedicated to improving the care, safety, and treatment of patients in health care facilities.

Launder. To clean by chemical and mechanical action materials composed of natural or synthetic fibers.

For the purposes of the contract the terms include tumble-drying, ironing, folding, and all other industry standard processes, which textile products undergo while in the laundry.

Linen. Reusable textile items composed, in whole or in part, of natural, synthetic or blended fibers.

Linen Inventory. An itemized listing of quantities and values for accounting purposes of linen items in circulation at the Medical Center(s).

Manning Chart. A survey chart or inventory for scheduling manpower requirements in an industrial plant showing each operation with number of workers.

Medical Center Director (s). The person with final responsibility for the mission of the Medical Center.

A Medical Center Director may have final authority over more than one Medical Center.

Must. This word is used in connection with the Contractor and specifies that the provision is binding.

NHC (Naval Health Clinic). The Government agency requiring services under the terms of the contract.

Packaging. Packaging is the process by which cleaned garments and linen are returned to the Medical Center. Linen is delivered in linen carts by quotas according to established arrangement agreed upon by the CPM and COR. All linen is packaged securely to prevent possible contamination.

Personal Property. All Government property, except real property and expendable property.

Procedures Manual. A Contractor’s written document describing in detail the methods normally used to accomplish tasks required by the contract, proper operation of equipment, and normal fire/ safety precautions.

Performance Work Statement (PWS). A document that describes accurately the essential technical requirements for services, including the standards used to determine whether the requirements have been met.

Quality Assurance. Those actions taken by the government to check goods or services to determine that they meet the requirements of the PWS.

Quality Assurance Evaluator. Government employee(s) assigned to monitor and evaluate the quality and compliance with the Performance Work Statement requirements.

Quality Control. Those actions taken by the Contractor to control the production of goods or services so that they will meet the requirements of the PWS.

Sanitary. In a clean state, protected from the contamination of pathogenic organisms.

Satisfactory Performance. Within limits of the AQL, adherence to the requirements of the PWS.

Separation. The physical division of space through the use of an impermeable barrier wall in order to prevent cross contamination of clean materials with soiled or contaminated materials. The physical division of clean and soiled area must be accompanied by the use of pass-through equipment to prevent recontamination of materials by human or environmental contacts. This physical barrier is necessary to insure the maintenance of positive air pressure in the clean section relative to negative air pressure in the soiled section.

Service. A job performed to the standard and within the acceptable quality level. The Contractor must do the specific job, meet the standard, and meet the acceptable quality level before performance is acceptable and the Contractor is paid.

Serviceable Articles. Articles usable in their current condition, or restorable by economically justified repair methods to usable condition.

Shall. This word is used in connection with the Contractor and specifies that the provision is binding.

Specialty Items. All textile items not classified as general linens. Examples – soap free linen, restraints, cubicle curtains, etc.

Standard. A Government acknowledged measure of comparison.

Start Date. The date work under the contract is scheduled to begin.

Surgical Linen. Linen utilized by surgical and / or specialized units. Normally blue or green linen.

Surveillance Plan. An organized written document used for quality assurance surveillance.

Task and Frequency Chart. Displays the required tasks and the minimum frequencies of performance.

Textile Care Processing Facility. A facility designed to render soiled linens clean, sanitary and aesthetically acceptable for reuse, in an efficient and non-damaging manner.

Trash. Rubbish or refuse.

Uniforms. Government owned clothing worn by DON employees as a means of identification.

Unsatisfactory Performance. Failure to meet the AQL.

Unserviceable Item. An item, which can no longer be used for its intended purpose.

VET (Veterinarian Clinic). The Government agency requiring services under the terms of the contract.

Will. This word is used in connection with the Government and specifies that the provision is binding.

2.2. Commonly used Acronyms

SECTION 3 - GOVERNMENT FURNISHED MATERIALS AND SERVICES

3.1. Materials:

3.1.1. The Government will provide forms, publications and services specifically identified in this contract as Government furnished.

3.1.2. Fair/wear/tear or unserviceable condition of Government provided specialty items will be determined by the COR.

3.1.3. The Government will provide restroom and hand washing facilities for Contractor employees to wash their hands following exposure to blood or other body fluids while at the Naval Health Clinics.

3.1.4. The Government will provide facility passes for Contractor’s employees as necessary to fulfill provisions of this contract.

SECTION 4 CONTRACTOR FURNISHED ITEMS

AQL Acceptable Quality Level CDR Contracting Discrepancy Report KO Contracting Officer COR Contracting Officer’s Representative CPM Contractor’s Plant Manager FW&T Fair Wear and Tear IAW In Accordance With IFI International Fabricare Institute IG Inspector General TJC The Joint Commission MCD Medical Center Director MIL-STD-105D Specification for sampling procedures and tables for inspections by attributes.

N/A Not Allowable NAILM National Association of Institutional linen management PWS Performance Work Statement M - F Monday thru Friday QAE Quality Assurance Evaluator QC Quality Control RS Random Sampling TRSA Textile Rental Services Association

4.1. Materials.

Contractor shall furnish all materials necessary to perform the tasks specified in the contract except to the extent specified in Section 3. The Contractor shall secure all materials and supplies that comply with Local, State and Federal environmental laws.

4.2. Vehicles.

The Contractor shall provide all required vehicles, vehicle fuels, lubricants, and repairs necessary to perform services under this contract. All vehicles to be used under this contract must be maintained in a safe and serviceable condition during duration of this contract. In addition, the vehicles must be kept clean (exterior and interior) with no unsightly residue of dirt, mud, trash, and other debris. Vehicle efficiency is solely the responsibility of Contractor and Contractor shall not be relieved of his contract responsibilities due to vehicle breakdown or failure of vehicles to operate.

4.3. Linen.

All commonized linen/textile items which are commercially available, as listed in Technical Exhibit 1 and/or have been agreed to by the COR and Contractor.

4.4. Rags.

Salvaged items and or items to be used as rags when requested by the COR. i.e.: terry material

4.5. Reports and Data.

The Contractor shall provide, in writing, to the COR the data and reports identified in Technical Exhibit 2.

4.6. Miscellaneous.

The Contractor shall furnish other items as identified within this contract, such as, orientation and training, procedures manual, quality control program and required data.

SECTION 5 SPECIFIC TASKS

5.1. Specific Tasks

The Contractor must have the capabilities to process NHC(s) soiled and finished linens without cross contaminating with VET Clinic linen. The Contractor shall accept for processing all soiled linens, scrubs and mops, etc. After processing all items are to be finished and delivered to the NHC (s) in accordance with the terms outlined below.

5.1.1. Flatwork items that must be conditioned, ironed, and folded:

5.1.1.1. Pillowcases, regular

5.1.1.2. Sheets: surgical & bed, poly/cotton, bed

5.1.1.3. Towel, huck and OR

5.1.1.4. Wrappers, surgical scrubs* and misc. surgical linen: Small, Medium, Large

5.1.2. Items that must be finished through a garment finisher and placed on hangers:

5.1.2.1. Smocks and warm up jackets, knee length long coats

5.1.2.2. Coat, short

5.1.2.3. Scrubs used as a uniform* Dress, Top, Bottom * prints or solid color other than surgical scrub color

5.1.3. Items that must be tumbled dried and folded:

5.1.3.1. Blankets

5.1.3.2. Gown, patient

5.1.3.3. Towel, bath

5.1.3.4. Misc. items: Small, Medium

5.1.3.5. Cloth, wash

5.1.3.6. Laundry Bags

5.1.4. Items that must be cleaned, dried, and returned in bulk:

5.1.4.1. Mops, wet

5.1.4.2. Mops, dust

5.1.4.3. Rags

5.1.4.4. Micro Fiber dust cover, scrubber pads and rags

5.2. Packaging:

5.2.1. Linen is packaged in bulk by item according to quotas and established arrangement.

5.2.2. Items finished and placed on hangers are returned in a cart with a coat bar. They are placed on the hanger so identification number and size is showing, if any.

5.3. Additional Guidance.

To eliminate the need for separate listing of items that are received infrequently, the item “Miscellaneous: Small, Medium, Large” is shown at the end of each lot. This should be interpreted as follows:

5.3.1. Laundry:

Small: An item requiring the approximate time, effort and cost to process as a pillowcase or wrapper.

Medium: An item requiring the approximate time, effort and cost to process as a sheet or spread.

Large: An item requiring the approximate time, effort and cost to process as a blanket.

SECTION 6: TECHNICAL EXHIBITS

6.1. Technical Exhibit #1: Workload Information by NHC

The workload stated in the following schedule of services is, in no way to be construed as a guarantee by the government as to the amount of work that will be processed under contract. In this regard, the workload is subject to changes resulting from many factors, i.e. weather, mission changes, product changes (new light weight fabrics), etc.

6.1.1. NHC Corpus Christi, TX.

Estimated Item and Piece Count:

Standard items

Invoice Item Description Estimated Annual Quantity

Maintain Weekly

Inventory

5215 FL RST LDRY BAG 800

0727 BLANKET, THERMAL 200

0703 PILLOWCASE 2400

1053 BLU 3 HOLE GOWN 800

1094 GOWN, EXAM 1000

1124 PEDI GOWN 130

GOWN/MAMMO, Plus size up to an 80 inch chest, overlapping front kimono style closure, knee length. Pink 1900

0710 SHEET, 66” 8000

5050 TOWEL, MED. 22X44 2000

Non-Standard Items

Annual Quantity

Maintain Weekly

Inventory

2104 DUST MOP 24” 800

2108 DUST MOP 36” 500

8417-17 CLOTH,

CLEANING MICRO

YELLOW 4500

8437-09 CLOTH, GLASS

MICRO BLUE 12X12 1000

2113 WET MOP MED 1000

8423-09 WET MOP

SCRUBBER PAD MICRO

18” BLUE 3000

8421 DUST COVER MICRO 500

5261 DR TWL JD BLUE 12540

TPSZ LB 7502 BCP TOP

SMALL 36

PTSC LB 7602 BCP PANT

SMALL

JKWU CB 7525 BCP

JACKET SMALL

CT FLRS FS 457 CB SM

COAT SMALL

LAPEL CT 5090 WH

DOCTOR COAT LG

TPSC LB 7502 BCP TOP

MEDIUM 18

PTSC LB 7602 BCP PANT

MEDIUM

JKWU CB 7525 BCP

JACKET MEDIUM

CT FLRS FS457CB COAT

MED

LAPEL CT 5090 WH COAT

EXTRA LARGE

TPSC LB 7502 BCP TOP

LARGE

PTSC LB 7602 BCP PANT

LARGE

JKWU CR 7525 BCP

JACKET LARGE

CT FLRS FS457CB COAT

LARGE

TPSC LB 7502 BCP TOP

EXTRA LARGE

PTSC LB 7602 BCP PANT

EXTRA LARGE

JK WU CB 7525 BCP

JACKET EXTRA LARGE

CT FLRS 457 CB COAT

EXTRA LARGE 11

TPSC LB 7502 BCO TOP 3X

PTSC LB 7602 BCP PANT

3X 9

TPSC LB BCO TOP 2X 9

PTSC LB BCP PANT 2X 9

TPSZ LB BCP TOP EXTRA

SMALL 9

PTSC LB BCP PANT

EXTRA SMALL 9

LAPEL CT WH COAT

MEDIUM

LAPEL CT WH COAT

SMALL

LAPEL CT WH COAT

XXL

Customer Owned Goods

Annual Quantity

Maintain Weekly

Inventory

COG CARPET BONNET

CO CONFRENCE RM

LARGE CURTAIN 2

VET CLINIC

Invoice Item Description Estimated Annual

Maintain Weekly

Quantity Inventory

8437-28 CLOTH, GLASS

MICRO GREEN 12X12

8417-08 CLOTH,

CLEANING MICRO MINT

GREEN 704

8423-08 WET MOP

SCRUBBER PAD MICRO

18” GREEN 704

8421 DUST COVER MICRO 100

TOWEL, LRG. 704

TOWEL, HUCK SURGERY

MISTY GREEN 1060

TOWEL, HUCK SURGERY

WHITE 1060

HAND TOWEL 704

6.1.2. NHC Kingsville, TX

Item and Piece Count:

Standard Items

Invoice Item Description Estimated Annual Quantity

Maintain Weekly

Inventory

5215 FL RST LDRY BAG 52

0727 BLANKET, THERMAL 20

0703 PILLOWCASE 1040

1053 BLU 3 HOLE GOWN

1094 GOWN, EXAM 0 0

1124 PEDI GOWN 0 0

GOWN/MAMMO, Plus size up to an 80 inch chest, overlapping front kimono style closure, knee length. Pink 0 0

0710 SHEET, 66” 1040

5050 TOWEL, MED. 22X44 1040

Non Standard Items

Annual Quantity

Maintain Weekly

Inventory

2104 DUST MOP 24” 0 0

2108 DUST MOP 36” 0 0

2113 WET MOP MED 0 0

5106 HOSP 45” WRAPPER 1040

5261 DR TWL BLUE 1300

TPSZ LB 7502 BCP TOP

SMALL 9

PTSC LB 7602 BCP PANT

SMALL

JKWU CB 7525 BCP

JACKET SMALL

CT FLRS FS 457 CB SM

COAT SMALL

LAPEL CT 5090 WH

DOCTOR COAT LG

TPSC LB 7502 BCP TOP

MEDIUM

PTSC LB 7602 BCP PANT

MEDIUM

JKWU CB 7525 BCP

JACKET MEDIUM

CT FLRS FS457CB COAT

MED

LAPEL CT 5090 WH COAT

EXTRA LARGE

TPSC LB 7502 BCP TOP

LARGE

PTSC LB 7602 BCP PANT

LARGE

JKWU CR 7525 BCP

JACKET LARGE

CT FLRS FS457CB COAT

LARGE

TPSC LB 7502 BCP TOP

EXTRA LARGE

PTSC LB 7602 BCP PANT

EXTRA LARGE

JK WU CB 7525 BCP

JACKET EXTRA LARGE 22

CT FLRS 457 CB COAT

EXTRA LARGE 11

TPSC LB 7502 BCO TOP 3X

PTSC LB 7602 BCP PANT

3X 9

FLUID RESISTANT

JACKET (SMALL) 10

FLUID RESISTANT

JACKET (MEDIUM) 10

FLUID RESISTANT

JACKET (LARGE) 27

FLUID RESISTANT

JACKET (XX LARGE) 18

LAPEL WH COAT EXTRA

SMALL

LAPEL WH COAT EXTRA

MEDIUM

6.2. Technical Exhibit #2:

Contractor Furnished Reports

6.2.1. Damage to Government property

6.2.2. Weekly report of soiled linen received per NHC(s) to include: pieces per Technical Exhibit 1.

received from NHC(s)

6.2.3. Weekly report of clean linen shipped per NHC(s) showing pieces delivered.

6.2.4. Detailed monthly statement of charges.

6.2.5. Other reports as required by the COR

6.3 Technical Exhibit #3:

DELIVERY AND PICKUP SCHEDULE BY LOCATIONS:

Designated Pick-Up and Delivery Locations Delivery time will be set by facility COR and contractor

Corpus Christi, TX Naval Health Clinic

Corpus Christi, 10651 E Street, Building H100, Wednesday (6:30 am – 1400 pm)

Corpus Christi, Texas, 78419

Vet Clinic H-110, 10651 E St, Corpus Christi, TX 78419

Wednesday (6:30 am – 1400 pm)

Kingsville, TX Branch Health Clinic Kingsville, 730 Forrestal Drive, Building 3775, Kingsville Texas, 78363

Wednesday (8:00 am – 1400 pm)

6.4 Commonized Linen Services and Specifications:

Note: substitution or deviation allowed only by approval by lead COR and/or facility COR

Account Manager

Vendor must assign a designed account manager to be responsible for coordination of agreement and services (utilization analysis) between the vendor and facilities.

Visitation The account manager must establish a routine schedule with the facilities COR, with a minimum of 1 time per quarter.

LAD Conduct an annual linen awareness day (LAD) at each facility, consisting of budget/cost analysis, utilization report.

In-service Routinely schedule in-services on linen programs, product usage, new product education

Reporting Provide monthly utilization reports by facility by item. Bi-annual service level survey by facility.

Inventory Once a year perform a total inventory of all items and all areas. Provide COR with analysis of current inventory levels vs. each item daily demand, by facility

Linen room inventory

Delivery person conducts inventory once a week of all clean items in linen room by facility

Product evaluation And research

Keep COR abreast of any new products available. Recommend any product that may replace current items.

Reject program

Provide reject bags for all linen items that are not acceptable for patient care.

Rejects will be collected weekly and credit will be issued weekly.

Floor tour Account Manager should walk 2 areas per visit. While on these floor tours Account Manager will make themselves available to the staff, answering questions concerning quality of items, service, and make any linen utilization observations known to the COR.

SECTION 7: SUPPLIES AND SERVICES AND PRICES/COSTS:

7.1 SUPPLIES AND SERVICES AND PRICES/COSTS:

GEOGRAPHICAL LOCATIONS: SUPPLIES/SERVICES: PRICES/COST:

7.2 Bulk Laundry/Linen Services

Bulk laundry/linen services as specified and in accordance with all contract requirements:

Contractor shall furnish all labor, equipment, supervision, management, supplies, communized (standard and non-standard) linen and textile items (Technical Exhibit 1), bulk delivery carts, transportation, and facilities (except as identified elsewhere in this solicitation) necessary to perform Contractor owned/Contractor operated bulk laundry/linen services and tasks required under this contract for the Department of the Navy, which includes:

a. Corpus Christi, Naval Health Clinic Corpus Christi, 10651 E Street, Building H100, Corpus Christi, Texas, 78419

b. Veterinary Clinic, H-110, 10651 E St, Corpus Christi, TX 78419

c. Kingsville, Branch Health Clinic Kingsville, 730 Forrestal Drive, Building 3775, Kingsville Texas, 78363

All services are to be performed in accordance with standard industry practices and quality control measures. Services shall include pick-up and delivery of items by Contractor personnel. These services are in support of patient care programs.

Services are required weekly (unless otherwise indicated), excluding federal holidays except as awarded. NHC (s) are required to provide support operations essential to patient care and Contractor services turn-around shall be performed accordingly to support NHC (s) operations.

7.3 SITE VISIT(S):

Site visits, to the locations identified, are recommended and can be scheduled by the Contracting Officer (KO) or the Contracting Officer's Representative (COR). Any site visit is to accomplish viewing the physical location only. All technical questions are to be addressed in writing to the KO.

7.4 CONTRACTOR PICK-UP AND DELIVERY HOURS:

Pick-up and delivery schedule shall be coordinated with the COR at each NHC. Schedule modification/alteration opportunities, which would improve operations and turn-around time, without major interruption to either Contractor or the Government, shall be negotiated between the Contractor and COR and shall not be implemented until all parties have concurred.

7.5 ESTIMATED QUANTITIES

Historical data is provided in Section 6. It is impossible to determine the exact quantities that will be required during the contract term. Each offeror whose offer is accepted wholly or in part will be required to provide all services that may be ordered during the contract term. The fact that all quantities are not ordered shall not constitute a price adjustment under any resulting contract to this solicitation.

7.6 CONTRACT AWARD

The Government contemplates award of a Requirements contract resulting from a solicitation.

Contract period will be 12 consecutive months from the date of award, with four 12-month option periods in accordance with the terms and conditions defined herein.

SECTION 8: Deliverables and Performance Measurement

8.1 Deliverables

8.1.1: One copy of the Contractor’s basic Quality Control Program shall be provided for review by the COR within 14 days of contract award date.

8.1.2: Proof of the Contractor Plant Manager’s certifications and experience shall be provided for review by the COR within 14 days of contract award date.

8.1.3: Phase in Plan. The contractor will be expected to provide a detailed Phase-in Plan within 14 days of the contract award date.

8.1.4: Contingency Plan. Contractor shall furnish with his proposal a written Contingency Plan indicating that services can be continued in the event of Contractor’s equipment and /or production facility failure. This Contingency Plan must also include transportation vehicle failure. The contingency plan will be provided no more than 60 after date of award.

8.1.5: Reports. Deliver reports as specified in Technical Exhibit 2, Section 6.2.

8.2 Performance Objectives/ Performance Requirement Summary (PRS)

PRS MATRIX

REQUIRED

SERVICE

STANDARD AQL METHOD OF

SURVEILLANCE

DEDUCTION

Quality and Timeliness of Contract Deliverables (Section 8).

Deliverables were delivered accurate, complete, on time, and incorporate all required data.

Any errors/omissions identified by the Government are corrected

95% 100% Surveillance Daily Inspection

1% within 10 business days.

Positive Business Relations, Customer Satisfaction and timely and open communication.

1. The contractor was responsive to Government concerns and promptly applied corrective action to performance issues.

2. The contractor provided timely notification of issues and/or items requiring Government actions.

95% 100% Surveillance Daily Inspection

1%

Tasks are completed at acceptable quality levels (Section 5)

Completed in accordance with PWS and meets HLAC standards.

100% 100% Surveillance Daily Inspection

6%

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory Rating.

98% 100% Surveillance Daily Inspection

5%

Enterprise-wide Contractor Manpower Reporting Application (EMCRA)

a) DoD contracting activities awarding or administering contracts shall incorporate the following Enterprise-wide Contractor Manpower Reporting Application (ECMRA) standard language into all contracts which include services, provided the organization that is receiving or benefiting from the contracted service is a Department of Defense organization, including reimbursable appropriated funding sources from non-DoD executive agencies where PATROL SQUADRON 62 is the executive agent for the function performed. The reporting requirement does not apply to situations where a Defense Component is merely a contracting agent for another executive agency. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

(b)The standard language to be inserted is:

“The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the PATROL SQUADRON 62 via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) S, Utilities ONLY;

(5) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

The Contractor shall be required to enroll in the Defense Biometric Identification System (DBIDS) for Base Access.

If you were issued an NCACS credential PRIOR to 17 April 2017, your NCACS credential will remain in effect for base access through 14 August 2017, when NCACS credentials will no longer be valid.

Only DBIDS credentials will be issued to ALL Contractors, vendors and suppliers seeking base access AFTER 30 June 2017.

Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides a continuous vetting anytime the DBIDS card is scanned at an installation entry point.

• If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a DBIDS credential:

• Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor Control Center representative.

• The VCC will retrieve your information in the computer, ensuring all information is current and correct.

• Once your information is validated, a temporary DBIDS credential is provided.

• Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent DBIDS credential (~ 180 days).

• For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the Visitor Control Center.

• The representative will enter base access authorization and then you may proceed to work.

If you do NOT have an NCACS Card, the following is required to obtain a DBIDS credential:

• Present a letter or official document from my government sponsoring organization that provides the purpose for your access.

• Present valid identification, such as a passport or Real ID Act-compliant state driver's license.

• Present a completed copy of the SECNAV 5512/1 form to obtain your background check.

https://doncmra.nmci.navy.mil/

• Upon completion of the background check, the Visitor Control Center representative will complete the DBIDS enrollment process, which includes your photo, finger prints, base restrictions, and several other assessments; after all this is done, you will be provided with your new DBIDS credential.

• You may now proceed to work.

FOR ADDITIONAL QUESTIONS ABOUT OBTAINING A DBIDS CARD, CONTACT

YOUR LOCAL BASE VISITOR CONTROL CENTER OR

https://www.cnic.navy.mil/om/dbids.html.

https://www.cnic.navy.mil/om/dbids.html