N6883619Q0001_FY19AirTerminalGroundHandling.pdf

AIR TERMINAL AND GROUND HANDLING SERVICES (ATGHS)

PERFORMANCE WORK STATEMENT (PWS)

U.S. NAVAL STATION, GUANTANAMO BAY, CUBA

1. DESCRIPTION OF SERVICES. The Contractor shall provide Air Terminal and Ground Handling Services in support of the Defense Transportation System to include but not limited to all US Government owned or operated aircraft, US sponsored foreign Government or civil aircraft, North Atlantic Treaty Organization (NATO) aircraft, Strategic Airlift Capability Heavy Airlift Wing (HAW) aircraft, and commercial contract aircraft at U.S. Naval

Station at Guantanamo Bay, Cuba (NSGB). The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide sustained ATGHS for a working Maximum on Ground (MOG) capability of one wide-body aircraft or the equivalent thereof (IE two narrow body aircraft), as defined in Appendix A.

1.1. Air Terminal Operations Center (ATOC): The Contractor shall provide a control function that manages all information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail;

accomplishes aircraft load planning; and, ensures maximum aircraft utilization. The Contractor shall:

1.1.1. Gather, process, and disseminate information in accordance with (IAW):

- Air Mobility Command Instruction (AMCI) 24-101, Vol. 9, paragraphs 1, 5.4., 6. – 6.17., 7. – 7.19., 8.1.1. – 8.1.4.,

8.2.1. - 8.2.3., 9. – 9. 7, and Sections C (except paragraphs 16. – 16.8.) D, E, Attachment 3, Attachment 5, Attachment 6, and Attachment 7;

- HQ AMC/A4T policy, messages, memorandums, and directives

- Global Air Transportation Execution System (GATES)

The Contractor shall:

1.1.1.1. Provide the 618th Air Operations Center (Tanker/Airlift Control Center (TACC), and agencies specified by

COR, appropriate, aircraft landing, block-in, block-out, and take-off times; information concerning a potential aircraft delay, actual delay, or abort; as well as unscheduled aircraft remaining overnight.

1.1.1.1.1. Contact the Contracting Officer Representative (COR) within 30 minutes via phone/text of actual delays attributable to the Contractor or any aborts; and follow-up via email to provide more detailed information within 12 hours.

1.1.1.1.2. Provide arrival/departure/load time information to agencies specified by COR and Contractor work centers.

1.1.1.2 Reserved

1.1.3. Plan, select, sequence, and monitor each aircraft passenger, cargo and mail load IAW AMCI 24-101, Vol.11, Section I, GATES, and HQ AMC/A4T policy, messages, memorandums, and directives.

1.1.3.1. Obtain passenger deviations when moving hazardous material IAW AMCI 24-101, Vol. 9, Attachment4.

1.1.4. Coordinate inbound and outbound clearance for explosives shipments and monitor the terminal’s explosive movement requirements and capability IAW AMCI 11-208, paragraph 3.7. through 3.7.2. and AMCI 24-101,Vol. 9, paragraph 9.7. and Attachment 2.

1.1.5. Develop and utilize Sequence of Events (SOE) Plan, IAW GATES SOE Plan Management Window, to track performance requirements within established aircraft ground times, facilitating on-time aircraft departures.

1.1.6. Maintain an ATOC events log, recording unique events and situations.

1.1.6.1. Create an electronic monthly Events Log, using AF Form 4377 or locally produced equivalent document, separated by calendar day, beginning at 0001 and ending at 2359 Zulu time.

1.1.6.2. Mark each Events Log at a minimum, “For Official Use Only” according to content.

1.1.6.2.1. Make the Events Log available to the Contracting Officer Representative (COR).

1.2. Aircraft Services. The Contractor shall control and record movement of cargo and mail, provide cargo processing, special handling, and aircraft loading and unloading IAW:

- AMCI 24-101, Vol. 11, except paragraphs 1, 4, 8.2. through 8.2.2.4., 10. through 10.1., 16.2. through 18.7., 55.

through 55.5., 59., 104., 105. through 105.5., and Attachments 3, 4, 5, 7

- Department of Defense (DoD) Regulation 4500.9-R, Part II, Chapter 203, Section C, paragraphs 5, 6, 7, and 8;

- DoDI 4515.13, Section 6

- Air Force Manual (AFMAN) 24-204(I)

- GATES

1.2.1. Load and unload cargo on and off Government owned or contracted surface conveyances.

1.2.2. Provide technical assistance for preparation of hazardous materials marking, labeling, and documentation

IAW AFMAN 24-204(I), along with applicable intermediate changes and supplements. Inspect all hazardous material IAW AFMAN 24-204(I) before acceptance into the Defense Transportation System. Use the International

Air Transportation Association (IATA) Dangerous Goods Regulation as applicable.

1.2.3. Coordinate immediate release of ordinary mail and registered mail with the Fleet Postal Office (FPO).

1.2.4. Expedite medical supplies as coordinated with the COR or Naval Hospital.

1.2.5. Store and secure all cargo/mail shipments until properly released to receiving agencies.

1.2.6. Load and Unload explosives IAW AFMAN 24-204(I).

1.2.6.1. Ensure personnel handling explosives are locally qualified through the Base Safety Officer.

1.3. Passenger Reservation Services. The Contractor shall develop Standard Operating Procedures for Contractor pet reservation processing within 30 calendar days of contract award. The Contractor shall:

1.3.1. Develop and modify as necessary a pet reservation/cancellation request form.

1.3.1.1. Maintain files in accordance with Personal Identifiable Information procedures.

1.3.2. Make pet reservations for Contractors transferring from NSGB.

1.3.3. Coordinate waivers for booked passengers to move an additional pet.

1.3.4. Confer with the Customer Service Division (CSD) Guantanamo Bay Detachment in the event an un-resolvable issue occurs regarding Government funded travel.

1.4. Passenger Services. The Contractor shall provide a complete range of passenger and baggage services IAW:

- AMCI 24-101, Volume 14, except Section A paragraphs 1., 2.3. through 2.4.2., 2.9. through 2.9.2.; Section B, paragraphs 3. and 21. through 21.3.3.; Section F, paragraphs 49 through 56.; Section G, paragraphs 61. through 61.1.;

Section H paragraphs 64. through 66.; Section K.

- Electronic Foreign Clearance Guide

- DoDI 4515.13, Sections 3, 4, 10, and 12

- USPACOMINST 0201.2

- GATES

1.4.1. Update arrival/departure Flight Information Display Systems (FIDS) daily or as missions are added/deleted.

1.4.2. Ensure Contractor personnel are knowledgeable of hazardous materials/dangerous goods that are acceptable/ unacceptable to be carried by passengers for personal use in carry-on baggage and in checked baggage.

1.4.3. Ensure that member’s leave/EML authorization is stamped with a local sign-up stamp. Passenger traveling without a written authorization must be given a locally produced handout with date/time annotated.

1.4.3.1. Create a database to track and document all Environmental Morale Leave’s taken by base residents within

30 days of assumption of duties. Any instance of questionable travel shall be reported to the COR prior to submission to Air Mobility Command.

1.4.4. Ensure all Distinguished Visitors (DV) are properly identified and issued a DV badge in accordance with local procedures. Upon verification of identification, escort DVs to the DV Lounge. DV privileges are reserved for those personnel in pay grades 0-6 and GS-15 and above and Blue Bark passengers. In addition, any person specifically granted DV lounge access by NSGB Commanding Officer authorized DV lounge patron.

1.4.5. Make every effort to move late arriving pre-manifested passengers without delaying the aircraft departure.

1.4.6. Escort passengers to/from the aircraft while passengers are on aircraft parking apron. Passengers shall be escorted as a group and individuals shall not be permitted to straggle. Under no circumstances shall passengers be allowed to walk under any portion of the aircraft unless required for boarding (i.e. 727 or C-40 type of aircraft loading via the tail air stair door).

1.4.6.1. Report unauthorized personnel around aircraft or aircraft parking areas to NSGB Security.

1.4.7. Conduct screening of documents for originating and terminating passengers. Contact Security for disposition of passengers without proper arrival credentials.

1.4.8. Screen all checked baggage for originating passengers. Baggage will be screened at the Leeward Passenger

Terminal, and stored in a secure sterile area until loaded on aircraft.

1.4.9. Download and make AMC Commercial Contract Airlift Mission passenger checked baggage available at

Leeward Passenger Terminal prior to transporting baggage to Windward Passenger Terminal Annex.

1.4.10. Ensure the AMC Commander’s comment system is available to include: a currently posted Installation

Commander to passengers is prominently displayed, a current posted picture, ample supply of blank AMC Form 253

(Air Passenger Comments), and a locked receptacle. The Contractor shall not accept the completed comment forms directly from passengers.

1.4.11. Advertise Interactive Customer Evaluation (ICE) program and distribute ICE cards provided by the COR.

1.4.12. Staff and operate the Windward Passenger Terminal Annex.

1.4.12.1. Conduct early check-in for AMC (Category “B”, SAAM, etc.), troop movements of greater than 25 passengers, and Office of Military Commission missions. Early check-in services include providing passengers with boarding passes and accepting their luggage up to 24 hours prior to scheduled mission.

1.4.12.1.1. Limit operations to supporting booked passengers during early check-in services, unless the Station

Manager determines there are sufficient available seats to provide early check-in for Space Available (Space A) passengers. Ensure booked passengers have had to the maximum extent possible, the opportunity to check-in prior to conducting the Space A roll call.

1.4.11.2. When not conducting early check-in, provide services to accommodate customer requests to include but not limited to unfunded and funded environmental leave requests, and facilitating Space A sign up/signing check in sheets.

1.4.12.3. Store passenger checked baggage inside of the annex or in a locked closed-container truck parked within the annex perimeter security fencing. All vehicle/pedestrian gates shall be secured when the annex is closed.

1.4.12.4. Provide baggage to arriving passengers for a minimum of two hours after baggage arrives at the annex.

1.4.12.4.1. Download and make AMC Commercial Contract Airlift Mission passenger baggage available at Leeward

Passenger Terminal prior to transporting baggage to Windward Passenger Terminal Annex.

1.4.12.5. Provide an on-call employee to open the annex if necessary (alarm, baggage pick-up, etc.) within 30 minutes after being contacted by the Command Duty Officer (CDO). On call personnel phone numbers shall be provided to the CDO by the COR.

1.5. Funds Handling. The Contractor shall provide funds handling services IAW AMCI 24-101, Vol. 14, Section

F; AMCI 24-101, Vol. 6, paragraphs 6. through 6.6., and paragraph 12.7.; and HQ AMC/A4T policy, messages, and memorandums. The Contractor shall:

1.5.1. Maintain adequate change fund.

1.5.2. Deposit funds with the Disbursing Officer as soon as practical after closing a flight.

1.5.3. Replace all shortages between the amount collected and the amount that should have been collected immediately. The Disbursing Officer or their designated representative is responsible for processing checks which are returned due to insufficient funds or other reasons.

1.6. Fleet Service: The Contractor shall provide fleet service IAW AMCI 24-101 Vol. 10. paragraphs 1.4. through

1.4.11.6.; 2.1.3.; 2.4.2. through 2.4.3.; 3. through 3.3.; 4. through 4.7.; 5. through 5.5.; 6. through 6.6.; 7. through

7.1.6.; 8.2. through 8.3. The Contractor shall:

1.6.1. Provide potable water and ice if available.

1.6.2. Provide latrine servicing.

1.6.2.1. Ensure waste from the lavatory service trucks is dumped at designated and certified waste disposal sites.

1.6.3. Provide aircraft cleaning and disinfecting services.

1.6.4. Remove all trash from non-commercial aircraft. NOTE: Cleaning and catering of commercial aircraft is the responsibility of the carrier not the Contractor.

1.7. Records, Reports, and Electronic Data Interchange.

1.7.1. The Contractor shall create, maintain, and dispose of Government-Required Records IAW AMCI 24-101, Vol. 6 paragraphs 6. through 6.6.; 8 through 8.4.6.; 9. through 9.1.; 11. through 14.; GATES, and HQ AMC/A4T policy, messages, and memorandums. The Contractor shall provide the original record or a reproducible copy of any such record within three working days of receipt of the request. The Contractor shall:

1.7.1.1. Perform post flight procedures within 24 hours of aircraft departure.

1.7.1.2. Complete and file all flight transactions and related documentation within 48 hours of aircraft departure.

1.7.1.3. Research documentation retained by the Contractor and prepare reports within 48 hours of request.

Maintain a copy of all research requests for a period of 90 calendar days.

1.7.2. Prepare and submit the following reports within the time frames stated below or IAW the specified publication, policy, message, or memorandum. A copy of reports identified with an * shall be provided to the COR.

1.7.2.1. * Monthly Station Traffic Handling Report, RCS: HQ AMC-A4T (M&Q) 7107 IAW AMCI 24-101, Vol. 6, paragraphs 17. through 17.3.11., except 17.3.7. and 17.3.9. through 17.3.9.7.

1.7.2.2. Daily Offshore Station On-Hand Report RCS: HQ AMC-A4T (AR) 7115 twice daily or as required, to facilitate on-ward movement of cargo and mail, IAW A4T Message AMC (AR) 7115 Instructions.

1.7.2.3. Short, Lost, Cannot Locate, and Pilfered Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 16.

through 16.3.3.1.

1.7.2.4. Over Shipment Report IAW AMCI 24-101, Vol. 6, paragraphs 15. through 15.4.13.

1.7.2.5. AMC Key Asset and Equipment Report, RCS: HQ AMC-A43 (M) 8001 IAW AMCI 24-101, Vol. 5, paragraphs 3.1.3.1.,12.1. through 12.2., AMCI 24-101 Vol. 11 paragraph 6.4.3., and AMCI 24-101 Vol. 13 paragraphs 12.2. through 13.2. The report shall be submitted not later than each Tuesday at 2100Z.

1.7.2.6. Annual AMC Pallet and Net Report, as requested by AMC/A4TS.

1.7.2.7. Vehicle and equipment mishap reporting shall be submitted IAW AMCI 24-101, Vol. 5 paragraphs 12.7. to HQ

AMC/A4T at the web site provided by the COR. All vehicle and equipment mishap data must be submitted to HQ

AMC/A4T, COR, and 437 Aerial Port Squadron (APS) Navy Technical Advisor/Performance Assessment

Representative (PAR) within 24 hours.

1.7.2.8. Mishandled Baggage Summary, (AMC Form 134a) IAW AMCI 24-101, Vol. 14, paragraphs 74.1 through

74.5.

1.7.3. The Contractor shall audit and correct all errors and discrepancies within 24 hours of discovery or notification.

1.8. Communications Management and Information Systems. The Contractor shall interface with the

Government communications representative(s) as required to manage the air terminal computer systems and ensure continued functionality. The Contractor shall:

1.8.1. Provide a GATES Work Station Area Security Officer (WASO). The Contractor shall, IAW GATES Manual:

1.8.1.1. Provide a letter with the name of the GATES WASO and alternate(s) to the COR 15 calendar days before the start of the contract. Submit an updated appointment letter as required.

1.8.1.2. Immediately request assistance from HQ AMC/A4TI for software and hardware related problems, and notify the COR of software and hardware related problems within 48 hours of the request for assistance.

1.8.1.3. Establish manual-processing procedures and provide uninterrupted service to the customer when GATES functionality is lost.

1.8.1.3.1. Notify the COR when a loss of GATES functionality occurs and cannot be restored within 30 minutes.

1.9. Government-Furnished Materials Handling Equipment (MHE). The Contractor shall receive, process, and prepare for shipment as well as operate and maintain all MHE listed in the PWS Appendix C-2 in accordance with existing TO’s, instructions, and individual operational orders to ensure maximum availability and utilization. The

Contractor shall:

1.9.1. Notify the COR when MHE will be unavailable for a period of more than 24 hours.

1.9.2. Properly inspect, operate and perform minor maintenance within capability IAW applicable TOs, Manufacturer Operating Instructions, technical and maintenance manuals, etc.

1.9.3. Coordinate planned/unplanned maintenance for MHE with the COR.

1.9.4. Operate MHE a minimum of once every 7 calendar days for the purpose of determining the operational and material condition.

1.9.4.1. Balance use of MHE, spreading usage based on operating hours and mission requirements.

1.9.5. Maintain the appearance of Government provided MHE by washing at least monthly to include undercarriages.

1.9.6. Provide the 437 LRS/LGRV requested data to account for maintenance and repair actions as well as collect relevant data, i.e. out of commission times and awaiting parts status, parts costs, operating hours, and fuel consumption. Monitor and report daily, vehicle in-commission rates to the COR.

1.10. Transient Line Services

1.10.1. The Contractor shall provide services as required to transient passenger and cargo aircraft on as necessary for the safe start, shutdown, taxi, and parking.

1.10.1.1. The Contractor shall provide the following ramp services to transient aircraft:

- Provide aircrews with marshalling / taxi instructions for aircraft arrival and departure.

- Coordinate arrival services.

- Properly dispose of all hazardous waste material.

- Provide aircraft support services to meet, park, chock and position support equipment at the aircraft.

- Provide departure services such as fireguard, engine starting, and marshalling services to departure point.

- Conduct ground marshalling using standard hand signals.

- Position, operate and deposition support equipment unit as necessary.

- Tow aircraft within the capabilities of provided support equipment.

- Assist NAVFAC with removal of emergency aircraft as required.

1.10.2. The Contractor shall provide services to transient aircraft utilizing the following priorities:

Priority One: Search and Rescue (SAR).

Priority Two: Medical Evacuation (MEDIVAC).

Priority Three: U.S. Government aircraft involved in operational missions.

Priority Four: Air Mobility Command (AMC) aircraft.

Priority Five: Other DoD and U. S. Government aircraft.

Priority Six: Allied Government aircraft.

Priority Seven: Civilian aircraft conducting Government business.

1.10.3 The Contractor shall provide adequate staff with the proper training to issue, accept, operate, perform pre-operational checks, conduct minor corrective maintenance, and train operators for all assigned Support Equipment

(SE) listed in Appendix C-2- Transient Line, in accordance with guidance from Fleet Readiness Center Southeast, Detachment Jacksonville (FRCSE Det JAX), instructions, references in Appendix B, and manufacturer’s technical manuals.

1.10.3.1 The Contractor shall provide the following Support Equipment services:

- Perform pre-operational inspections IAW applicable requirements and document on OPNAV 4790/52 Form.

- Inspect all portable fire extinguishers located within the airfield complex and coordinate replacement if necessary.

- Perform planned and required maintenance on all eye wash stations within the airfield complex.

- Maintain the cleanliness of SE, AMC crew vans and ancillary equipment; wash all of these items at least once per month. All vehicle wash-down procedures shall take place in an authorized area.

- Report inoperable SE to FRCSE Det JAX.

- Manage Hazardous Waste storage site and dispose of Hazardous Waste as required.

- Assist FRCSE Det JAX with required inventories, shipment, receipt, and other functions ancillary to SE.

1.10.4. The Contractor shall inspect daily and after an event likely to introduce FOD all taxiways, ramp spaces, and runway for FOD.

1.10.4.1. The Contractor shall operate FOD sweepers sufficient to ensure all paved surfaces of the runway, all taxiways, and entire ramp are swept once per week or as requested by the COR, transient aircrews, or Air Traffic

Control. Proper airfield sweeping includes cleaning of mooring eyes, grounding points, and other recessed areas.

1.10.5. The Contractor shall conduct Bird and Animal Hazard Disbursement (BASH) procedures as required.

Disbursement techniques may include pyrotechnics, vehicular harassment, or others as necessary.

1.10.5.1. The Government shall provide all BASH equipment.

1.10.6. The Contractor shall ensure all FOD collection containers around the ramp are emptied weekly.

1.10.7. The Contractor shall pressure wash all airfield signage once per quarter or as required.

1.10.8. The Contractor shall perform BASH equipment installs and replacement and FOD bucket relocation or assembly.

1.11. Aircrew Transportation. The Contractor shall manage issuance of AMC designated aircrew vehicles to visiting AMC aircrews.

1.11.1. The Contractor shall issue to the COR, AMC Quality Assurance personnel, and AMC Contract Mission aircrew members aircrew vehicles when their usage will not conflict with AMC active duty aircrew transportation requirements.

1.11.2. The Contractor shall maintain an AMC aircrew vehicle control log, to include at a minimum: driver’s name/rank and driver’s license (state, number, and expiration date), aircraft mission number, tail number, usage requirement (e.g. obtain meals, aircrew rest/lodging, etc.), and date and time of vehicle check-out/check-in.

1.11.2.1. The Contractor shall jointly inspect vehicles with the driver prior to check-out and check-in.

1.11.3. The Contractor shall comply with Government preventative maintenance and repair requirements.

1.11.3.1. The Contractor shall inspect aircrew vehicles daily using Government provided inspection forms, ensure cleanliness of aircrew vehicles to include at a minimum washing of exterior, vacuuming, disposal of trash, and cleaning of windows; and, ensure vehicles are fueled to a minimum of quarter tank.

1.12. Custodial Services.

1.12.1. The Contractor shall perform all janitorial and custodial services for all Contractor occupied spaces, waiting areas, DV lounge, sterile area, security screening area, two male restrooms, three female restrooms, one unisex restroom, hallway leading past the DV lounge, hallway leading to the two restrooms at the northeast corner of the first floor, smoking area, exterior areas including the full perimeter of the east side of the hangar, and for an area extending 40 feet from all spaces that the Contractor occupies.

1.12.2. In all interior spaces, floors shall be swept or vacuumed daily and mopped as necessary but in no case less than weekly. Walls and ceilings shall be kept clean. Tile floors shall be buffed weekly. All surfaces including wall hangings, signage, pictures, model aircraft, chairs, seats, booths, window shades, and horizontal surfaces shall be dusted a minimum of once per week. Ensure food preparation areas, refrigerators, coffee service, and dishes for the

DV lounge are cleaned daily or as required. All windows shall be washed a minimum of monthly. Trash cans shall be emptied daily. Restrooms shall be cleaned daily and sanitized by using disinfectant or bleach compound every

Thursday and Monday. Solid surface furniture shall be sanitized a minimum of weekly. Workshops and supply rooms shall be kept orderly and clean. Flammable materials shall be properly stowed in appropriate lockers.

Custodial services shall be available during normal working hours to respond to spills or other clean up needs.

1.12.3. All exterior spaces including the general parking area, trash shall be picked up, entrance to buildings kept neat, luggage carts returned to predetermined staging area, trash cans emptied, and debris picked up to prevent

Foreign Object Debris (FOD) hazard. Occasional pressure washing may be required.

1.12.4. Clean up after all performed services are finished. Exterior spaces adjacent the east side shall be free of debris, cigarette butts, or any other item that could be blown onto the airfield surface and create a FOD hazard.

Occasional sweeping may be required to remove collecting dirt. All planters shall be kept free of garbage.

2. PERFORMANCE REQUIREMENTS SUMMARY. The Performance Requirements Summary (PRS) represents the most important contract objectives and includes safety and security requirements, which are interwoven critical aspects of these objectives. The Contractor is fully expected to comply with all PWS requirements; however, the Government’s assessment of performance will focus mainly on these objectives.

2.1. A critical nonconformance 1) cannot be corrected without negative mission impact, and/or 2) adversely affects another Government agency’s ability to accomplish their mission, and/or 3) adversely affects the safety/security of personnel or resources.

2.2. A minor nonconformance is unlikely to materially reduce the usability of the services for their intended purpose and cannot be corrected.

Performance Objective PWS

Paragraph(s)

Performance Threshold

1. Facilitate on-time aircraft departures. 1. No critical non-conformance (a delay which exceeds 60 minutes) and no more than two delayed missions caused by the Contractor each month.

2. Manage information and terminal resources required to receive, document, plan, and move passengers, cargo, and mail, ensuring maximum aircraft utilization.

1.1.1. – 1.1.6.2.1. No critical non-conformance and less than five minor non-conformances each month.

3. Provide aircraft services. 1.2., 1.2.3. -1.2.6.1. No critical non-conformance and less than four minor non-conformances each month.

4. Inspection, processing, and movement of hazardous materials.

1.2. and

1.2.2.

Inspected, processed, and moved with 100% accuracy.

5. Provide passenger reservations services. 1.3. – 1.3.5. No critical non-conformance and less than five minor non-conformances each month.

6. Provide a complete range of passenger processing and baggage services.

1.4. – 1.4.11.5. No critical non-conformance and less than five minor non-conformances each month.

7. Provide funds handling services. 1.5. – 1.5.3 No critical non-conformance and less than two minor non-conformances each month.

8. Manage accurate and auditable records and reports.

1.7.

through

1.7.3.

No critical non-conformance and less than three minor non-conformances each month.

9. Operate, maintain, and repair MHE. 1.9. - 1.9.6. No critical non-conformance and less than three minor non-conformances each month.

10. Provide transient line services. 1.10 – 1.10.8. No critical non-conformance and less than three minor non-conformances each month.

3. GOVERNMENT-FURNISHED MATERIALS, EQUIPMENT, FACILITIES, SERVICES AND

TRAINING

3.1. Government-Furnished Materials. Government-Furnished Materials (GFM), Appendix C-1, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory the initial stock of GFM provided not later than five (5) working days before the start of the contract. Any missing items shall be annotated on the inventory and the Contracting Officer (KO) notified in writing. The

Contractor shall sign a receipt for all materials provided by the Government. The Contractor shall request additional materials by providing a written request to the COR at least sixty (60) calendar days before the required delivery date of the materials, if additional materials are authorized by the contract. At the conclusion of the contract, the

Contractor shall return all residual inventories to the Government.

3.1.1. The Contractor shall notify the Supply Department, via the COR, when material loss or damage is identified for Report of Discrepancy (ROD) submission. The Contractor shall be accountable for all losses or damage to material due to failure to perform timely and proper inspection or provide proper security.

3.2. Government-Furnished Equipment. Government-Furnished Equipment (GFE), Appendix C-2, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE not later than five (5) calendar days prior to start of the contract, and annually thereafter not later than ten (10) calendar days before completion of the contract period, including any option periods. The

Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The KO shall be notified in writing when equipment is missing or not in working order. The Contractor shall sign a receipt for all equipment provided by the Government. In the event of disagreement between the Contractor and the COR on the working order and condition of equipment, the disagreement shall be elevated to the Contracting Officer.

3.2.1. The office furniture and equipment listed in Appendix C-2 will remain in place until no longer serviceable.

All office furniture and equipment provided by the Government shall remain the property of the Government while in the custody of the Contractor. Replacement of unserviceable office furniture and equipment will be the responsibility of the Contractor.

3.2.2. The Government will provide the tools and test equipment listed in Appendix C-2. The tools and test equipment provided by the Government shall remain the property of the Government while in the custody of the

Contractor. Tools and test equipment which are damaged or lost by the Contractor are considered accountable items and shall be replaced with like tools and equipment at the Contractor’s expense.

3.2.2.1. The Contractor shall accept, open, inspect, tag, inventory, record, and properly store or install all equipment and systems, to facilitate maximum utilization.

3.3. Government-Furnished Facilities. Government-Furnished Facilities, Appendix C-3, have been inspected for compliance with Navy Occupational Safety and Health Act (NAVOSH) requirements. Should a hazard be identified, the Government will correct hazards according to the base-wide Government developed and approved plan of abatement taking into account safety and health priorities. A higher priority for correction will not be assigned to the facilities provided hereunder merely because of this contracting initiative. Compliance with the

OSHA and other applicable laws and regulations for the protection of personnel is exclusively the obligation of the

Contractor. Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of the facilities performed by the Contractor at his or her expense, the Contractor shall furnish the KO and COR documentation describing, in detail, the modification requested. No alterations to the facilities shall be made without specific written permission from the KO. The Contractor shall initiate all paperwork to effect modifications. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall only be used in performance of this contract. NOTE: NAVFAC is the Navy contracting command responsible for all facilities/construction requirements. No facilities/construction work will be procured under this contract.

3.4. Government-Furnished Services.

3.4.1. Crane/Heavy Lift and Material Handling Equipment (MHE). The Government will provide crane/heavy lift service as available, if needed for evolutions outside of typical airfield material handling evolutions.

3.4.2. Disaster Preparedness. Includes operation of disaster preparedness programs and related services, equipment, and facility support for emergencies and contingency operations.

3.4.3. Environmental Compliance. Includes recycling and resource recovery programs, pollution prevention, environmental compliance, and programs aimed at management and control of hazardous materials. This service does not include clean up and disposal of hazardous materials.

3.4.4. Entomology Services. Includes abatement and control measures directed against insects, rodents, weeds, fungi, and other animals or plants that are determined to be undesirable in buildings, equipment, supplies, and on grounds.

3.4.5. Fire Protection. Includes all normal services related to fire protection and fighting operations, alert service, and rescue operations. Also includes inspections for fire hazards, servicing of portable extinguishers, and related training programs.

3.4.6. Facility Maintenance and Minor Repair. Includes routine and cyclical preventive maintenance and minor repairs required to preserve or restore real property so it may be used for its designated purpose.

3.4.6.1. The Government will provide on-base facility maintenance and repair services. The Contractor shall notify the COR of any major facility deficiencies, and the COR shall be responsible for notifying the appropriate entity for facility maintenance or repair. The Contractor shall notify the appropriate entity directly of minor maintenance or repair requirements (Trouble Calls).

3.4.7. Grounds Maintenance. Except where the PWS designates maintenance to the Contractor, the Government will provide grounds services to Contractor occupied buildings.

3.4.8. Hazardous Material Storage and Disposition. The Government will provide containers and HAZMAT storage facilities to meet and facilitate the immediate and short-term HAZMAT requirements. Additionally, the

Government will provide instructions for the procurement, delivery, handling, storage, and disposition of all hazardous materials.

3.4.9. Mail Service. Includes collecting, accepting, sorting, routing, and delivery of official mail.

3.4.10. Parking. General on-site parking will be available to Contractor personnel.

3.4.11. Police Services. Includes maintaining law and order, traffic management, vehicle decals, and parking pass services, as well as Force Protection inspections.

3.4.12. Safety Services. Includes operation of safety programs, educational support, and promotional efforts.

3.4.13. Refuse Collection and Disposal. Includes collection and disposal of trash and waste materials.

3.4.13.1. The Government will provide and empty dumpsters to be used by the Contractor for all garbage, refuse, and other discarded solid wastes, as described under Refuse Disposal Services.

3.4.13.2. The Contractor shall ensure that container lids are kept closed to prevent scattering of trash or debris. The dumping or storage of trash, garbage, empty containers, construction debris, paving debris or salvage on the grounds shall not be permitted.

3.4.13.3. The Government will provide refuse disposal services at existing locations. The Contractor shall use the existing containers for garbage, refuse, and other normal discarded solid wastes. Normal solid wastes do not include rocks, earth, construction waste, heavy or large metal objects, large appliances, automobile parts, explosives, chemi-cals, concrete, paint and pesticide containers or other hazardous waste, or refuse of weights exceeding 75 pounds per item. The Contractor shall be responsible for transporting and disposing of items which are not considered normal solid waste and shall bear all costs associated with the transportation and disposal of these wastes.

3.4.14. Telephones, Telephone/Fax, Copiers, and ADP Equipment. The Government will provide telephones, telephone/FAX, and ADP equipment for the performance of duties associated with this contract. All Automated

Information Systems (AIS) owned by the Contractor or operated by the Contractor on behalf of the Government must adhere to all Information Security (INFOSEC) requirements of OPNAVINST 5239.1 (series). The costs of

Contractor telephone(s) and telephone/FAX, copier and computer data transfer services will be borne by the

Contractor.

3.4.15. Test Control Officer. Includes final examination administration for Air Terminal Ground Handling Service

(ATGHS) correspondence courses.

3.4.16. Utilities. The Government will provide access to and maintenance of utilities (water, heat, and electrical power) for the performance period of the contract. The Contractor shall participate in an active program directed toward the efficient use of energy. The Contractor shall direct personnel to comply with the Government’s policies of energy conservation and operate under conditions which preclude the waste of utilities.

3.4.16.1. Lights shall be used only in areas where and when work is being performed.

3.4.16.2. Mechanical equipment controls for heating, ventilation and air conditioning systems shall be not be adjusted by the Contractor.

3.4.16.3. Water faucets or valves shall be turned off after required use.

3.4.16.4. Government telephones shall not be used except for official business.

3.5. Government Provided Training.

3.5.1. Government personnel will provide initial familiarization training at NSGB to Contractor personnel for the first thirty (30) calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform

Passenger Terminal Services as defined in this PWS.

3.5.1.1. The Station Manager shall attend a weekly meeting with the COR to review training progress. Training may be terminated in less than 30 calendar days if agreed to in writing by the Contractor and Government.

3.5.2. Within thirty (30) calendar days after the Post Award conference, the Contractor shall designate personnel performing as load planners and shall provide a current certificate of completion from the Transportation of

Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course. For

Contractor personnel designated but not qualified or current, the Government will make available, throughout the term of the contract, required Hazardous Materials Inspector Course training to enable proper certification of personnel identified as hazardous materials inspectors, IAW AFMAN 24-204(I). The in-residence course is currently held at Ft Lee, VA and may be held at other locations world-wide.

3.5.3. A sufficient number of Contractor personnel shall complete via Web-based Training (WBT) the Air

Transportation Hazardous Inspectors Course to maintain required certification to fulfill the requirements of the PWS for the duration of the contract. The COR will coordinate required course registration. Certification requirements include a final exam to be administered by a certified Test Control Officer. The exam date/time will be coordinated with the COR. The prerequisite for this course is successful completion of the in-residence Transportation of

Hazardous Materials Preparer’s Course or the Air Transportation of Hazardous Materials Inspector Course.

3.5.4. The Contractor shall designate Halvorsen 25K Loader drivers in writing to the COR no later than the first day of familiarization training. Halvorsen drivers will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor's instructors.

3.5.5. The Contractor shall designate in writing to the COR personnel performing as Aircraft Load Planners no later than the first day of familiarization training. The Government will provide AMC unique aircraft load planning training during initial familiarization training, IAW AMCI 24-101, Vol. 22, Attachment 5. The prerequisite for this training is successful completion of the in-residence Transportation of Hazardous Materials Preparer’s Course or the

Air Transportation of Hazardous Materials Inspector Course.

3.5.6. The Contractor shall designate Load Team Chief personnel in writing to the COR no later than the first day of familiarization training. Load Team Chief personnel will be provided Government training during the initial familiarization training period and annual training thereafter shall be conducted by the Contractor's qualified Load

Team Chief Instructor, IAW Appendix C-4, Government Load Team Chief training requirements provided by the

COR.

3.5.7. The Contractor shall designate in writing to the COR records management and publications library management personnel, who will be provided Government training during the initial familiarization training period and training thereafter shall be conducted by the Contractor.

3.5.8. The Contractor shall designate SE issue/receipt personnel in writing to the COR no later than the first day of familiarization training. The Government will coordinate initial required SE training for the Contractor.

3.5.9. Training requirements shall be coordinated with the COR.

3.5.10. The Government may or may not charge an attendance fee for in-residence or web-based courses however;

the Contractor shall bear all costs associated with training e.g. transportation, lodging, per-diem.

4. GENERAL INFORMATION: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government-

Furnished Materials, Equipment, Facilities, Services, and Training), as required, to perform ATGHS as defined in this

PWS in support of the DTS.

4.1. Contractor Personnel.

4.1.1. The Contractor shall provide a Station Manager and Alternate Station Manager who shall be responsible for the satisfactory performance of all services required under this contract. The Station Manager and/or Alternate

Station Manager shall have the authority to act and make binding decisions for the Contractor, shall be designated in writing to the Contracting Officer (KO) and the COR.

4.1.1.1. A minimum of one Station Manager or Alternate Station Manager shall be on site during hours of operation.

4.1.1.1.1 The Contractor shall provide the COR contact information for the Station Manager/Alternate Station

Manager around the clock. It shall be understood that the information provided only specifies how the managers may be contacted but in no way obligates them to be on standby.

4.1.1.2. The Station Manager or Alternate Station Manager shall meet as necessary with Government personnel designated by the KO.

4.1.1.2.1. The Station Manager shall coordinate periodic meetings with the COR weekly during the first twelve weeks of the base year period of performance and as necessary thereafter.

4.1.2. The Contractor shall ensure all personnel are qualified for their positions, provide verifying documentation to the CO upon request, and are able to read, write, speak, and understand English in order to use technical manuals/references and communicate effectively. The Contractor shall notify the CO and COR of the departure of any manager or supervisor and identify their substitution or replacement within seven working days.

4.1.3. The Contractor shall provide an orientation brief for all new employees to familiarize them with assigned work center and base policies as well as areas of the base available to personnel within five days after check in. The

Contractor is permitted to attend Government provided indoctrination if such training is available and required.

4.1.4. The Contractor shall not employ any US Government employee if employing that person would create a conflict of interest. The Contractor is cautioned that off-duty military personnel may be subject to short fused departures or change of duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform however; unplanned absence shall not constitute a valid reason for nonperformance of the PWS.

4.1.5. Grounds for Contractor Personnel Removal. Base Commander’s Authority, under 18 U.S.C. 1382, as interpreted by the U.S. Supreme Court and other Federal Courts, the Commander NSGB, has the absolute discretion and authority to order removed and to bar permanently any person or persons whose presence the Commander determines to be detrimental to good order and discipline, security, public safety, or mission. There is no requirement under the law for notice of hearing. Under the law, the Base Commander’s decision is final, and is not subject to judicial or administrative review.

4.1.5.1. Among the grounds that may result in removal and debarment from NSGB, are the following examples.

These examples are not intended to be all-inclusive, nor do they limit or restrict the Base Commander’s discretion:

- Criminal misconduct.

- Any act or omission classified as a felony under the U.S. Code.

- Any criminal offense, other than offenses against military discipline, which, if prosecuted under the Uniform Code of Military Justice, would carry a maximum sentence of more than 1-year confinement.

- Unlawful possession, use, distribution, or introduction of any controlled substance, as defined and listed in the

Schedule of Controlled Substances published pursuant to 21 U.S.C sec. 821.

- Driving while intoxicated or reckless driving resulting in personal injury or property damage.

- Repeated petty misconduct or repeated commission of less serious offenses not described above.

- Any other conduct, whether criminal or not, that is inconsistent with good order and discipline, security, public safety, or mission in the closed military environment of NSGB.

- All Contractor personnel shall conduct themselves in a professional and courteous manner at all times.

- The Contractor shall ensure persons employed under this contract are of good moral character and have no history of felony charges (misdemeanors and traffic violations within the last seven years shall be reported).

4.1.6. The Contractor shall ensure all Contractor personnel comply with current base pass and identification procedures upon arrival.

4.1.7. The Contractor shall provide the COR an Entry Clearance Termination for terminated personnel releasing the individual from this contract; stating the new employer if the employee finds employment elsewhere on base.

4.1.7.1. The Contractor shall ensure terminated personnel leave the Base as soon as possible. The Contractor is responsible for that individual until the former employee leaves the Base or changes status (explained below).

4.1.8. The Contractor shall provide a “Population Report” to the COR listing all employees, status, place of residence, and citizenship upon request.

4.2. Mission Essential Personnel. The Contractor shall ensure sufficient personnel possess and maintain eligibility to access U.S. Government, Department of Defense, and Department of the Navy IT systems including but not limited to Non-Classified Internet Protocol Router (NIPR) and applicable websites.

4.2.1. All Contractor personnel with access to personally identifiable information (PII) must be US citizens possessing at a minimum a favorably adjudicated Access National Agency Check with Written Inquiries (ANACI).

4.2.2. All Contractor personnel with access to PII must complete pre-requisite web-based training courses identified by the Contracting Officer Representative (COR) prior to exposure/handling of PII.

4.2.3. Personnel shall be physically available during hours of operation, currently 0800-1600 local time, Monday through Saturday and be capable of responding to the work site within 60 minutes of notification or no later than when the next cross water ferry is available.

4.3. Hours of Operation.

4.3.1. Established hours of operation for Air Terminal Services and Transient Line are 0800-1600 Monday through

Saturday, and the Windward Annex are 0800 to 1800 Monday through Friday.

4.3.1.1. The Contractor shall ensure all functions are staffed outside of these established operating hours to meet specific mission requirements. The Government estimates approximately 10% of the total monthly workload

(excluding the AMC Contracted Commercial Passenger Aircraft) will fall outside established hours of operation.

The Contractor shall staff functions as required to meet AMC Contracted Commercial Passenger Aircraft requirements, whether within or outside of the established operating hours. The Contractor shall provide the KO, COR, 618 TACC, and Air Terminal Base Operations with the means/information needed to contact the Station

Manager or Alternate Station Manager(s) twenty-four hours a day.

4.3.2. The Contractor is expected to make a reasonable effort to continue services during hazardous geological or weather conditions. The COR will notify the Contractor when geological or weather conditions are such that reduced staffing or closing of the facility is warranted.

4.3.3. The Contractor may provide stand-by personnel when coordination with the 618 TACC, COR, and local customers indicates performance of service is not required during United States (U.S.) Federal holidays.

4.3.4. Force Augmentation. During periods that may warrant, the Government reserves the right to insert any necessary personnel to augment Contractor operations. The senior Government representative, in coordination with the Station Manager or Alternate Station Manager, has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the KO) to ensure there is no degradation of services, to include but not limited to the use of Contractor-Furnished

Equipment.

4.3.4.1. When the Contractor is augmented with military personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Only defects that are clearly the sole responsibility of Contractor personnel will be documented as deficient Contractor performance. The

Contractor shall not be held accountable for any defect if the responsibility cannot be readily determined.

4.4. Training. The Contractor shall be responsible for all training, certification, licensing, and proficiency, for

Contractor personnel unless otherwise specified in the contract and pay all costs incurred for training required by this PWS for the duration of the contract.