PWS_FOR_WASHERS_AND_DRYERS_NATTC_FY18_6-14-18.pdf

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PERFORMANCE WORK STATEMENT FOR WASHERS AND DRYERS RENTAL AND

MAINTENANCE

NAVAL AIR TECHNICAL TRAINING CENTER (NATTC) UNACCOMPANIED HOUSING,

PENSACOLA, FL. NAS PENSACOLA, FL.

DESCRIPTION

1. The Contractor shall furnish all new washers and dryers, labor, supervision, material, repair parts, supplies, equipment, and repair of washers and dryers as specified herein. The Contractor shall be responsible to complete all necessary measurements to ensure equipment will fit properly into laundry areas.

2. All washers furnished by the Contractor shall meet or exceed the following requirements: Machines shall be new, commercial, multi-housing electric (120 Volt), fully automatic clothes washers with a minimum capacity of fourteen (14) pounds. The washers shall be capable of washing, rinsing, spin drying, and shutting off automatically when the door is opened during the spin cycle. Washers shall have a temperature selector and be UL approved.

3. All dryers furnished by the Contractor shall meet or exceed the following requirements: Machines shall be new dryers, electric (3 wire nominal 120/240 volts, 60 cycle A.C.), commercial motor and cabinet construction, minimum 5.75 cubic foot drum capacity, 3 selections for drying temperature, and a minimum of 60 minutes of timed drying. Dryer shall have overload protection, push button starting switch, a door switch to stop tumbling and heat when door is open, heating elements which shut off when motor stops, removable lint screen and standard dryer settings to include settings for permanent press fabrics, delicate, and heavy duty. Dryers shall be UL approved. The

Government will provide and maintain (Dryers) semi rigid aluminum dryer exhaust hose. Stacked dryers consists of two dryers that are stacked on each other as a set. Thus, for example, the requirement of 120 units would require the provision of 240 dryers provided in 120 sets of 2 stacked units. So, 120 stackable dryers consists of 240 drums.

4. All washers and dryers shall be new machines without coin devices. All washers and dryers shall be white in color. Only top-loading washing machines shall be installed. Front-loading washers shall not be used.

5. The washers and dryers shall be installed by the Contractor at Naval Air Technical Training Center

(NATTC) Unaccompanied Housing in Pensacola, FL, NAS Pensacola, in Pensacola FL, at no expense to the

Government. Onsite visit shall be done prior to install to ensure correct power supply cord for receptacle and building. The Government will supply hot and cold water connections, electrical outlets, exhaust vents, and drainage for the rental units within ten feet of the proposed locations of washers and dryers. Contractor shall provide and install washers and dryers, plus hook-ups, and shall connect exhaust system to Government discharge vents. When outside venting is not available, the Contractor shall furnish and attach lint troughs to the venting hose. Contactor shall contact POC at NATTC Pensacola, the Site Manager (TR) Mr Joe Alo. at (850) 452-5098. Monday to Friday from 6:00AM to 3:30PM to arrange installation schedule.

6. Contactor shall assume all expenses for transportation and cartage of delivery to Government, removal of and return to the Contractor of the washers and dryers. The Contractor is responsible for removal and clean-up of any waste caused by installation or removal of equipment.

7. No alteration in, or attachments to the equipment, parts or hoses thereof shall be made without consent, in writing, of the Contractor.

8. Monthly rentals shall be invoiced at the end of each month. All invoices shall be due and payable within thirty (30) days from date of invoice. Any invoice for less than a month shall be prorated on the basis of 1/30 of the monthly rate, per day, for the number of days covered by the invoice.

9. The Contractor shall post operating instructions for the washer and dryers at each location. Contractor shall also post a sign reading, “Joe Alo” for NATTC as the point of contact for personnel using the washers and dryers to report any problems with the equipment. The use of handmade or improvised signs is prohibited.

10. The Government will not assume liability from fire, theft, accident, or any other cause resulting in damage or loss of Contractor’s washers and/or dryers (or any part of them), supplies, materials, or equipment, or of the personal property or belongings of his employees. Losses in damaged, broken, or stolen equipment will be absorbed by the Contractor.

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11. The Contractor shall assume full responsibility for any and all damages or claims for damage or injury to persons, property, or equipment which may result from any service performed under this contract. The Contractor shall be held liable by the Government for any damage caused by his employees to any equipment, apparatus, or installed property in Government buildings in which work is performed under this contract. Surfaces, fixtures, or furnishings damaged by Contractor’s personnel shall be replaced or repaired by the Contractor to the satisfaction of the Contracting Officer’s Representative (COR) at no cost to the Government.

12. The Contractor shall be held liable for all damages to property of the Government caused by, and shall hold the Government harmless for all claims for damages caused by third persons or property arising out of (i) the

Contractor’s providing of defective rented property (ii) the Contractor’s defective maintenance of rented property

(iii) the negligent operation of the rented property by the Contractor or its employees.

13. UTILITIES

The utilities required for operation of the washers and dryers will be provided by the Government at Government expense. This will include hot and cold water and electricity.

14. REMOVAL AT END OF CONTRACT

The Contractor shall remove all washer and dryer equipment within seven (7) calendar days after the end of this contract. The removal will be coordinated with the installation of the new contract. No one building will be without washers and dryers more than 24 hours. POC at NATTC, hours for removal and installation to be coordinated with the Site Manager (TR) Mr. Joe Alo, at (850) 452-5098.

15. EQUIPMENT SPECIFICATION

All equipment shall meet specifications established by the U.S. Public Health Federation and National Sanitation

Foundation and /or military authority having jurisdiction, and is subject to inspection by the installation medical authority. All electrically operated equipment shall be installed in accordance with the standards of the National

Electrical Code and in compliance with all safety and security measures.

16. STANDARDS OF PERFORMANCE

The Contractor shall at his expense perform all necessary maintenance and repair to keep equipment in proper working order in accordance with sound commercial practice. The Contractor shall obtain a report of machine failure or special servicing requirements from the Site Manager (TR). The Contractor shall maintain a service call/job order record form of all equipment breakdown, reflecting machine number, location and time breakdown is discovered or reported, nature of failure and time and date of repair. Upon completion of work, the Contractor shall give a copy of the form to the Activity Site Manager (TR).

(a) Service shall be provided Monday through Friday from 7:00 AM to 3:30 PM.

(b) The Contractor shall service all strainers or screens on each machine as required for proper operation of the equipment. The Government is responsible for weekly vent cleaning.

(c) The Contractor shall clean and wipe down each machine (including the rim under the lid of the washing machine) to ensure machines are free of dirt, grime, and build-up, clean the immediate area and remove all debris or trash each time a machine is serviced.

(d) The Contractor shall pick up work orders daily, weekends and holidays excluded, at Bldg. 3910 NAS

Pensacola.

(e) The Contractor shall repair or replace rental unit within one working day (per paragraph a) after notification by COR, weekends and holidays excluded. No more than 5% of the rental units in any building shall be out of service. More than 5% of the rental units in any building out of service shall result in an adjustment of the rental price. A deduction of 1/30 of the monthly rate per machine shall be taken for each day a machine is inoperable. An additional penalty of ½ of the monthly rental charge per machine shall be added as an additional fee. All replacement machines shall be no older than machines being replaced.

(f) Contractor shall maintain a stock of repair parts sufficient to allow quick repair (24 hour) of all washer and dryer equipment in the contract.

(g) Contractor shall replace all missing parts (i.e. knobs, buttons, lint trap covers, doors/handles/vent hoses/dispenser cups, washer hoses, and electrical cords) for the duration of the contract.

17. CONTRACTOR’S REPRESENTATIVE

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The Contractor shall designate in writing to the Contracting Officer as representative who will be in charge of the work during normal working hours. The Contractor’s representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the operation of the contract without undue delay.

18. IDENTIFICATION

The Contractor shall provide a distinctive nameplate, emblem, insignia, or other approved method of identification for each of his employees. This mark of identification shall be attached to an item of wearing apparel and shall be worn at all times while performing work under this contract so as to distinguish the Contractor’s workers from

Government employees. The Contractor shall also furnish suitable identification for all of his property, by marking or tagging to distinguish from Government-owned property.

19. EMPLOYEE PASSES

To gain access to NATTC, the contractor shall contact the POC from the respective location. Contactor shall contact

POC NATTC Pensacola, the Site Manager (TR) Mr. Joe Alo at (850) 452-5098. Hours of operation are from

6:00AM to 3:30PM, Monday to Friday. The POC will email Pass and Tag office to the sponsor’s contractor on base.

20. MOVEMENT OF MACHINES

If at any time, the Contractor deems it necessary to move a machine due to the repair, replacement, or exchange of another machine, Contractor shall be responsible for 2 movements of a machine per year, at no expense to the

Government. The Contractor shall provide notification of movement of any machine from one building to another building or the exchange, replacement, or discontinued use of any machine in order to keep control of costs. The

Contractor provides notification of movement in writing within 24 hours of exchange, or replacement of any machine to POC at NATTC, the Site Manager (TR) Mr. Joe Alo at (850) 452-5098.

21. INVOICING

Invoicing shall be processed through WAWF. The Contractor shall contact Navy WAWF for assistance at 1-800-

559-WAWF (9293). Each invoice shall reference the accounting and appropriation data under each CLIN being invoiced against.

22. DISTRIBUTION

The following is the distribution of washers and dryers for this requirement:

Location. NASP NAVAL AIR TECHNICAL TRAINING CENTER (NATTC) Unaccompanied Housing

Bldg# Qty Washers Qty Stacked Dryers

3901 30 30

3902 30 30

3903 30 30

3904 30 30

Total 120 120

23. DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

The Defense Biometric Identification System (DBIDS) is a DoD-owned and operated system developed by Defense

Manpower Data Center as a force protection program to manage personnel identity and access at DoD installations.

DBIDS is a network database system designed to easily verify access authorization of personnel entering military installations by using barcodes and fingerprint biometric identifications.

To improve management and force protection at Navy installations, the Navy is transitioning from using the Navy

Commercial Access Control System (NCACS) to the Defense Biometric Identification System (DBIDS) for contractors and vendors requiring access to an installation at no cost to them. The transition will begin 17 April and individuals will have up to 180 days to obtain the permanent card. After August 14, 2017, NCACs cards will no longer be accepted.

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In order to obtain base access, an individual needs to acquire DoD sponsorship, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background and ID are compared against authoritative criminal justice data bases, and the individual has a letter or official document from the sponsoring organization which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

NCACS cardholders will have 120 days from April 17, 2017 to obtain a temporary DBIDS paper pass. After the applicant obtains their DBIDS paper pass, they will have an additional 180 days to obtain an actual DBIDS card at no cost. Those requesting new access onto installations will receive the DBIDS card at the same time they are initially approved for access. After August 14, 2017, NCACS cards will no longer be accepted for installation access.

For more information https://www.cnic.navy.mil/om/dbids.html

24. CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED FACILITIES,

SENSITIVE INFORMATION, INFORMATION TECHNOLOGY (IT) SYSTEMS OR PROTECTED

HEALTH INFORMATION (JULY 2013).

Homeland Security Presidential Directive (HSPD)-12, requires Government agencies to develop and implement

Federal security standards for Federal employees and Contractors. The Deputy Secretary of Defense Directive-Type

Memorandum (DTM) 08-006 – “DoD Implementation of Homeland Security Presidential Directive – 12 (HSPD-

12)” dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to Contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to Contractor employees who access Privacy Act and Protected

Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by

DON as National Security Position, as advised by the Command Security Manager. It is the responsibility of the responsible Security Officer of the command/facility where the work is performed to ensure compliance.

Each Contractor employee providing services at a Navy Command under this contract is required to obtain a DoD

CAC. Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all Contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required

Contractor employees shall in-process with the Navy Command’s Security Manager upon arrival to the Navy

Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, Contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI).

All Contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity’s Command Information

Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the

National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a

SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

https://www.cnic.navy.mil/om/dbids.html

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Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to

IT systems is required for performance of the Contractor employee’s duties, such employees shall in-process with the Navy Command’s Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a Government IT system/network is inherently Governmental. The Contractor supervisor is not authorized to sign the SAAR-N;

therefore, the Government employee with knowledge of the system/network access required or the FSO/COR shall sign the SAAR-N as the “supervisor”.

The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

When required to maintain access to required IT systems or networks, the Contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor’s Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Navy Command's Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or

DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the Contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the Contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and

Subcontractor employees. The Contractor shall insert this clause in all subcontracts when the Subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to Government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The Contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the Contractor shall provide to the requiring activity’s Security Manager and the

Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security

Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the

Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE

DUTIES

Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes Contractor employees under this contract as Non-

Critical Sensitive [ADP/IT-II] when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to Contractor employees who access Privacy Act and Protected Health

Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by

DON as National Security Positions. At a minimum, each Contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each Contractor employee filling a non-critical sensitive or IT-II position is required to complete:

• SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

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• Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor’s

Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL Contractor employees shall in-process with the Navy

Command’s Security Manager upon arrival to the Navy Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command’s Information Assurance Manager. Completion and approval of a System

Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information

Technology resources. The SAAR-N shall be forwarded to the Navy Command’s Security Manager at least 30 days prior to the individual’s start date. Failure to provide the required documentation at least 30 days prior to the individual’s start date shall result in delaying the individual’s start date.

The Contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual

Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command Security Manager. The Navy Command’s Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM).

Suitability/security issues identified by the Navy may render the Contractor employee ineligible for the assignment.

An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract. The Navy

Command’s Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination.

If the Contractor employee already possesses a current favorably adjudicated investigation, the Contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy

VAR directly from the Contractor’s Security Representative. Although the Contractor will take JPAS “Owning” role over the Contractor employee, the Navy Command will take JPAS "Servicing" role over the Contractor employee during the hiring process and for the duration of assignment under that contract. The Contractor shall include the IT

Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee’s performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employees whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc.) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

• Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United

States (as required by The Deputy Secretary of Defense DTM 08- 006 or its subsequent DoD instruction) and;

• Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

• SF-85 Questionnaire for Non-Sensitive Positions

• Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The Contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III

(non-sensitive) access is required for non-US citizens outside the United States.

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25. ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

Enterprise-wide Contractor Manpower Reporting Application (ECMRA) Clause

The Contractor shall report Contractor labor hours (including SubContractor labor hours) required for performance of services provided under this contract for the Department of the Navy via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom- Telecommunications

Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The Contractor is required to completely fill in all required data fields using the following web address http://www.ecmra.mil

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year

(FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at http://www.ecmra.mil

26. NON-PERSONAL SERVICES STATEMENT

Contractor employees performing services under this contract shall be controlled, directed, and supervised at all times by management personnel of the Contractor. Contractor management shall ensure that employees properly comply with the performance work standards outlined in the Performance Work Statement. Contractor employees shall perform their duties independent of, and without the supervision of, any Government official or other Defense

Contractor. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

27. GOVERNMENT QUALITY ASSURANCE.

The Government will use a Quality Assurance Surveillance Plan (QASP) during the life of the contract to ensure that the Contractor is in fact performing the services required by this contract in an acceptable manner. The QASP will be administered by the COR after contract award.

28. The COR will monitor and survey the Contractor's performance according to the terms of this PWS. The COR will report the Contractor's performance under this PWS to the KO according to the procedures, methods, and guidelines set forth in the QASP. The COR will continuously observe the Contractor performance under this PWS and record all observations of incomplete or defective performance and safety and health standards violations. The

COR will issue the Contractor a Contractor Discrepancy Report (CDR) for incidents of unacceptable performance.

The Contractor shall reply in writing within two business days after receipt, explaining reasons for reported performance deficiencies and standards violations, the corrective action, and procedures taken to prevent reoccurrence.

28. PERFORMANCE REQUIREMENT SUMMARY (PRS)

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Performance

Element

Performance Requirement Surveillance

Method

Frequency Acceptable

Quality Level

Contractor

Quality

Control Plan

QC activities, inspections, and corrective actions completed as required by the plan.

Inspection by the COR

Quarterly for overall QC activities;

100% Compliance with the contractor plan.

As Required for corrective actions.

Contract

Deliverables

Contract deliverables furnished as prescribed in the PWS, attachments, CDRLs, Task

Orders, etc., as applicable.

Inspection by the COR

100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required.

Overall

Contract

Performance

Overall contract performance of sufficient quality to earn a

Satisfactory (or higher) rating in the COR’s annual report on

Contractor Performance

Assessment by the COR

Annual All performance elements rated

Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 95% accuracy

5% error